Insurors of Tennessee 2015

Product & Service

Guide 2015

tHe truSted cHoice For teNNeSSee AGeNtS

Product & Service

Guide 2015

2500 21st AVENUE SOUTH, SUITE 200NASHVILLE, TN 37212

615.385.18981.800.264.1898

WWW.INSURORS.ORGtwitter @INSURORS

Facebook /INSURORSLinkedIn INSURORS OF TENNESSEE

[email protected]

THE INFORMATION HEREIN IS COPYRIGHT OF INSURORS OF TENNESSEE 2015

MiSSioNTHE MISSION OF INSURORS OF TENNESSEE is to be unrelenting advocates of the independent agents and brokers to fulfill their political, educational, and business needs while working in the public’s best interest.

The Independent Insurance Agents of Tennessee, Inc., dba Insu-rors of Tennessee is a trade association of independent insurance agents. It is the oldest and largest insurance association in the state of Tennessee.

A lOT OF pEOplE ASk, “WHAT IS THE INSURORS OF TENNES-SEE?” Insurors of Tennessee is a professional association of in-dependent insurance agents. Our purpose is to offer support to these agencies so that they may better serve the public. We ac-complish this in several ways, through lobbying efforts, offering insurance and non-insurance products that fill agency needs, pro-viding a continuing education source for agents, and making sure agents have the information and resources they need when they need it through our publications and research.

coNteNtSSTAFF CONTACTS

GET INFORMATION ON WHO TO CALL AND HOW WE CAN HELP.

pROFESSIONAl lIABIlITYERRORS & OMISSIONS PROGRAMS AND OTHER PROFESSIONAL LIABILITY PRODUCTS

MARkETSMARKETS AND SPECIALTY PROGRAMS TO HELP YOU PLACE COVERAGES

ENDORSED pROGRAMSPROGRAMS SELECTED BY INSURORS TO BE OF BENEFIT TO YOUR AGENCY

GOVERNMENT AFFAIRSINFORMATION ON OUR EFFORTS TO SERVE YOU THROUGH LOBBYING AND POLITICAL ACTION

EDUCATIONDESIGNATION PROGRAMS AND CE SETTO MEET THE EDUCATION NEEDS OF YOUR AGENCY

INFORMATIONPUBLICATIONS, RESOURCES AND RESEARCH TO KEEP YOU UP-TO-DATE

TRUSTED CHOICEOUR NATIONAL BRANDING PROGRAM TO STRENGTHEN THE INDEPENDENT AGENT BRAND WITH CONSUMERS

MARkETINGADVERTISING, SUPPORT AND SERVICES TO HELP LEVEL THE PLAYING FIELD

EVENTS

NETWORKING OPPORTUNITIES TO HELP YOUR AGENCY GROW

INDEX

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StAFFTHE STAFF OF INSURORS OF TENNESSEE is made up of a team of professionals that have years of valuable experience in supporting independent insurance agents.

cHucK BideK, cPcu, MBA Chief Executive Officer

[email protected] Issues, Agency Management, For-profit Programs, Industry Issues, E&O, Titans Radio Marketing

ASHLeY ArNoLd, J.d. General Counsel

[email protected] Questions, Legislative Issues, Convention, Workers’ Compensation Questions, Association Management, Operations

dANieL SMitH Director of Communications

[email protected], Advertising, Convention/Trade Show, Marketing, PR, Website, Membership, Company Liaison, Young Agents Liaison

dAvid WiLLiAMS Market Development Manager

[email protected]/Regulatory Questions, RLI In-Home Business & Umbrellas, Workers’ Compensation Questions, Company Filings, Research

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LAurA tHroWer Member Services

[email protected] Education, Course Registration, Member Services, Member Database Updates, Membership, Administration

coLLeeN vANce Accounting Specialist

[email protected] Agreements, Invoicing, Billing and Accounts Payable

StePHeN HoLMeS, cic, ciSr E&O Specialist

[email protected] & Omissions Programs, RLI In-Home Business & Umbrellas

doN cuNNiNGHAM, cic, cPcu Membership Development

615.515.2602615.499.0845 [email protected] Liaison, Field Representative, E&O Auditing

ProFeSSioNALAT INSURORS WE REAlIzE THAT pROTECTING THE FUTURE OF YOUR AGENCY IS A MAjOR pRIORITY. You trust us to represent your interests at the highest political levels and as your association we also want to provide you with the security of knowing you are getting the best overall Errors & Omissions value in the marketplace—not just a policy, but a comprehensive program.

Westport E&O Coverage

For over 40 years, the Big “I” Professional Liability Program underwritten by Westport Insurance Corporation, a member of the Swiss Re Group, has been the premiere choice of IIABA member agents for insurance agents and brokers E&O insurance.

The Big “I” Professional Liability Program offers not just a policy, but a comprehensive program for insurance agents. Over the past two decades the Big “I” Professional Liability Program, underwritten by Westport Insurance Corporation, a member of the Swiss Re Group, has grown into the largest and most stable insurance agents E&O program in the nation.

While other carriers have come and gone from the E&O marketplace, Westport has remained a strong, reliable partner for Tennessee’s agents.

Stability: Swiss Re has remained in the agents E&O market for years through soft and hard markets.Strength: Rated A+ (Superior) by A.M. Best and offering the strongest coverage form in the marketTeamwork: Administered by your association staff offering your agency what you offer your clients, choice and advocacy.

Fireman’s Fund E&O Coverage

With more than 25 years of experience, Fireman’s Fund is an industry leader in providing liability coverage for agents and brokers against errors and omissions. Through their partnership with the Big “I”, Fireman’s Fund can offer competitive, customized solutions for your agency. A member of the Allianz Group, one of the world’s largest property and casualty insurance providers, Fireman’s Fund has a solid financial foundation, rated A “Excellent” by A.M. best. Highlights include coverage for the sale of both P&C and L&H agents, a broad definition of covered professional services and activities, expert witness testimony covered, aggregate deductibles and more.

Additional E&O Markets

In instances when an account does not fall within the underwriting guidelines of our standard markets – Swiss Re/Westport or Fireman’s Fund – we have access to numerous E&S markets through national brokers.

Contact Stephen Holmes at [email protected] for more information on any of these Professional Liability products

and programs

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LiABiLitYE&O Happens RIsk Management Online

Big “I” members whose agency E&O insurance is written by Swiss Re through the Big “I” Professional Liability Program have access to an exclusive risk management website.

Log on today to search for E&O claims frequency data, real-life case studies and analysis, sample client letters, sample agency procedures, agency E&O self assessments, podcasts on important E&O topics, and much more at www.iiaba.net/EOHappens

Commercial Umbrella

A commercial umbrella underwritten by Swiss Re (rated A+ by A.M. Best) is now available exclusively to Big “I” members.

Designed in collaboration with the IIABA to meet the needs of •independent insurance agentsBroad coverage over primary casualty lines, including E&O•Available in Tennessee and nationwide•May be written over a variety of E&O carriers•

Audits E&O Risk Assessment Program

Insurors Field Representative Don Cunningham, CIC, CPCU is ap-proved by Swiss Re to perform agency E&O audits and provide on-site assessment of errors and omission liability potential. Pre-viously there were approximately 22 Swiss Re approved auditing firms outside the state of Tennessee. Insurors believes that by of-fering this service “in house,” exclusively to member agencies, we can be more responsive to their needs and schedules, and provide the service more efficiently than other auditing firms. Swiss Re has also approved E&O liability premium reductions of up to 10% for five years upon compliance with any audit recommendation.

Contact Don Cunningham at [email protected]

Seminars Insurors E&O Loss Control

Insurors also offers Loss Control seminars and webinars through-out the year that can qualify your agency for E&O premium credit.

Virtual Risk Consultant

The Big “I” Advantage® Virtual Risk Consultant powered by Rough Notes (VRC) is an online sales and service resource designed to help your agency better serve your customers. Using this tool will lead to increased sales by improving your staff’s knowledge of a prospect’s operation enabling them to better identify and cover customer exposures. It will also assist agency staff with prepar-ing proposals, explaining complicated insurance terms, and most importantly documenting client files. It is truly a tool that will increase the professionalism of staff and help your agency grow while limiting your exposure to E&O claims.

Contact Stephen Holmes at [email protected] for info

MArKetSYOU NEED MARkETS. Insurors has the partners to provide them:

Preferred Comp of Tennessee

Preferred Comp of Tennessee (Preferred Comp), a division of Meadowbrook Insurance Group, Inc., is exclusively endorsed by the Insurors of Tennessee to provide a strong market and competitive options for workers’ compensation coverage and services to Insurors member agencies. Preferred Comp has been in existence since 1996 and is committed to producing profitable business to meet its obligations to agency and company partners and to insure the sustainability of long-term markets for Insurors members.

Contact Keller Chapman at [email protected]

Big “I” Eagle Agency

Eagle Agency is general agency created exclusively for Big “I” members that provides access to top-rated carriers like Travelers, The Hartford, Progressive and MetLife Auto & Home with low volume commitments and no fees.

Contact [email protected] for more information

Big “I” Markets

Big “I” Markets provides free online access to specialty/niche coverages, program business and hard-to-find markets exclusively for Association members. The program uses proprietary technology to give agents access to coverages, forms and applications. Over 50 product categories are available, including Surety Bonds, Commercial Lessor’s Risk, Vacant Dwelling, Marine Insurance, Affluent Homeowners, Event Liability, Life Insurance, Cyber Liability, EPL, D&O, Habitational Programs, Bicycle Insurance and more!

Visit www.bigimarkets.com for more information

RLI PUPs & Home Business Insurance

Personal Umbrella Policies (PUPs) and Home Business Insurance are coverages sometimes overlooked by your clients that could provide extremely valuable protection. Written through RLI and administered by Insurors, the RLI PUP is a stand alone product that does not require the insured to place underlying coverages with RLI. Coverages are available with $1M, $2M, $3M and $5M limits.

The RLI Home Business Insurance policy responds to the needs of over 100 eligible business classes on an ISO BOP form. Premiums start at $150, with competitive commissions, easy underwriting and a self-rating application that make this product an easy sell.

Contact David Williams at [email protected] for more info

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Big “ I”

MARKETS

Big “ I”

EAGLE AGENCY

MArKetSBig “I” Flood Program

The Big “I” Flood Program is available to all Insurors members and provides access to flood markets for most flood risks offering the National Flood Insurance Program (NFIP) for primary flood coverage and excess flood products for risks that have higher values or are ineligible for the NFIP. Selective Insurance, a NFIP Write-Your-Own company since 1984, has been the Big “I” Flood program partner for the primary NFIP for over 12 years.

Contact Tammy Goodman at [email protected]

Wells Fargo Special Risks, an experienced flood broker provides access to the Lloyds syndicates for excess flood products providing limits over the maximum available or ineligible for the NFIP.

Contact Jeff St. John at [email protected] for more info

ProGrAMSINSURORS AND THE BIG “I” HAVE pARTNERED WITH lEADING COMpANIES. Check out what programs your agency can utilize:

INSBANK Banking and Finworth Mortgage

INSBANK offers banking and loan services to agents and other small businesses throughout the state. In 2008, INSBANK acquired Finworth Mortgage, adding residential mortgages to its available products. INSBANK and Finworth Mortgage’s leadership and staff are comprised of experienced professionals who are committed to serving their customers.

Visit www.insbanktn.com for more information

TrustedChoice.com

Created through an alliance of Trusted Choice® and key insurance carriers, Project CAP is a powerful industry initiative with the vision and resources to recapture and expand the independent channel’s share of the personal lines insurance market. Find resources from new agency marketing programs to a new consumer website.

Visit www.projectcapmarketing.com for more information

Work at Home Vintage Employees (WAHVE)

WAHVE bridges the gap between insurance firms staffing needs and vintage insurance professionals desiring to phase into retirement. An innovative staffing approach gives insurance firms continued access to highly seasoned workers.

Visit www.wahve.com for more information

Big “ I”

FLOOD

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ProGrAMSImperial PFS Premium Funding

Imperial PFS (IPFS) is endorsed by the Insurors of Tennessee to provide members with a first class premium financing experience. IPFS is the nation’s leading premium finance company, offering the following benefits to agency partners and borrowers:

Flexible terms & down payments with no volume commitments•Financing for most policies as low at $250•Opportunities to earn revenue, where permitted by law•Efficient and knowledgeable service from a dedicated Sales •Executive and local Branch officeWeb Quoting and online account management for you and •your clientsFlexibility of billing & payment options, including mail, online, •payment in agency, or at a local Western UnionTake control over your premium finance business with one •centralized source for all your needs

Contact Dave Baker at [email protected] for more information

DocuSign

DocuSign is used to accelerate transaction times to increase speed to results, reduce costs, improve customer service and reduce E&O exposure. DocuSign will help members:

Increase speed to revenue•Reduce costs•Improve customer service•Reduce E&O exposure•

DocuSign also offers exclusive discounted pricing to members.

Visit www.docusign.com/iiaba for more information

Non-Insurance Products & Services

Membership in the association also provides you discounts on great products and services for your agency. For example, you can receive discounts and upgrades from Hertz for car rentals, shipping discounts with UPS, Office Depot purchase discounts, Brooks Brothers Corporate Program discounts, hotel discounts at several Nashville-area hotels, the Big “I” logo store and more!

The Big “I” also offers great retirement options and employee benefit services. There is a complete program to assist your agency in selecting and administering these products successfully. Plans include Safe Harbor 401(k), Regular 401(k), SIMPLE 401(k), Simple IRA, SEP, Profit Sharing Plans, as well as Money Purchase Plans.

Contact Christine Munoz at [email protected] for info

Programs for agency enhancement are also available, including Caliper personality testing for recruitment, the Job Boards on insurors.org, the Agility Recovery Disaster program Ready Suite,

Govt. AFFAirSINSURORS AND THE BIG “I” ARE CONTINUING THE WORk TO ENSURE A pOSITIVE pOlITICAl ClIMATE IS IN plACE FOR THE INSURANCE INDUSTRY. Insurors on the state level, and IIABA on the national level, work each legislative session to educate legislators about the independent agency system and how proposed legislation will impact the business environment.

Lobbying

Insurors has two lobbyists on staff and another under contract that continue our vigilance over laws and regulations that affect the insurance industry. Over the past several years, Insurors’ lobbyists have been able to help progress AND block several key pieces of legislation that could have had a tremendous impact on our industry. In addition to working with our legislators, Insurors closely monitors developments within the Department of Commerce and Insurance as well as the Department of Labor to keep abreast of proposed changes and their potential impact on our industry.

Contact Chuck Bidek at [email protected] for more info

InsurPACTN

InsurPACTN is a registered political action committee focused on providing financial and informational support to candidates and members of the Tennessee General Assembly who believe in a competitive free enterprise system and are dedicated to the promotion and preservation of a competitive insurance climate.


InsurPac InsurPac National

InsurPac National, the political action committee of the Big “I” (IIABA), complements our federal legislative program. It is the largest P&C PAC in the country with over $1M in funds raised in 2014.

Visit www.iiaba.net for more information

ProGrAMSand the Member Marketing Activity Center (MMAC).

Visit Member Resources section on www.iiaba.net for more info

Heartland Ovation Payroll

Heartland Ovation Payroll is an industry leader in payroll services with award-winning service. They can offer integrated “pay-as-you-go” solutions for your clients and promise to protect your business by not offering competitive services, including workers’ comp.

Contact Jack Hatfield at [email protected] for info

educAtioNAGENTS IN TENNESSEE NEED CONTINUING EDUCATION (CE) OppORTUNITIES, AND INSURORS HAS THEM. Your Association is working hard to provide as many current and topical courses as possible. We offer more than 60 traditional classroom CE hours each year, in addition to offering access to online and special requirement courses. Our partnerships with the National Alliance for Insurance Education and Research, the Agents and Brokers Education Network (ABEN) and CEU.com will provide you with the options you need.

Certified Insurance Counselor

The Certified Insurance Counselors (CIC) Program has been the insurance industry’s premier, proven source for practical, real-world education since 1969. More than 300 CIC institutes are conducted each year in major cities throughout the U.S. and Puerto Rico. Designed to cover important aspects of the insurance field, each institute is 20 instruction hours, followed by an optional exam.

Visit www.insurors.org or www.scic.com for more info

Certified Insurance Service Representative

An inspiring professional faculty, five ONE-DAY courses, a curriculum that’s tailored to your region - all these features make the CISR Program a truly superior education opportunity. An optional exam is given at the end of each classroom course.


Certified Risk Manager

The Certified Risk Managers (CRM) designation demonstrates that you are knowledgeable in all areas of managing risks, hazards, and exposures.


ABEN

ABEN was founded by Big “I” state associations of independent insurance agents, and is dedicated to bringing highly relevant, interactive, and professionally produced continuing education programs to independent agents in the most convenient and economical ways possible via online webcasting.

Visit insurors.aben.tv for more information

CEU.com

Quality and convenient online education available anytime and at a 35% discount to Insurors members.

Visit insurors.ceu.com for more information

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iNForMAtioNINSURORS STRIVES TO kEEp ITS MEMBERS AS Up-TO-DATE AS pOSSIBlE ON INDUSTRY NEWS AND GOVERNMENT AFFAIRS. That is why we take pride in producing our publications and continuing to bring in new ways to disseminate information.

Publications

Insurors publishes three main periodicals for its members. The bi-weekly Insurors Bulletin, the monthly Tennessee Marketplace Update and the bi-monthly Tennessee Insuror are produced by Association staff for members only. Each contains relevant information on topics like Agency Management, Rate Filings, Company Ratings, Government Affairs, Legal Issues and Events. Our distribution list includes over 3,800 insurance professionals doing business in Tennessee. Each is available in both digital and print formats, and archives of the issues are stored in the members only section of our website.

Contact Daniel Smith at [email protected] for more info

Website

The Insurors website contains a plethora of information, articles, files and other resources. From workers’ comp data, loss-cost multipliers, monthly company listings, agency management resources, product information, CE schedules, job listings registration and so much more. If you have never researched what is available on the site, take a few minutes and check it out.

Visit www.insurors.org for more information

Filings, Research & Data

Need to see a company filing, rate or form? Having trouble placing a coverage? Can’t find information or an interpretation on a new law? Want to locate workers’ compensation proof-of-coverage data? Our research staff may be able to answer your questions or point you in the right direction.

Contact David Williams at [email protected] for more info

Marketplace Update 2011 Vol. 10, October 28, 2011

Copyright 2011 by the Independent Insurance Agents of Tennessee, Inc. For Members Only.

The following filings have been approved or filed by the Tennessee Department of Commerce & Insurance

1 of 4

Company Filing

Company Filings Made With the TN Department of Commerce & Insurance

Acadia Reducing WC LCM from 1.169to 1.12 effective 11-1-11. Overall 4.0% increase. Acuity Implementing a new rating factor for the Bis-Pak BOP program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 1.7% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for GL. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.3% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for the commercial property program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.8% decrease effective 2-22-12 for NB and 4-15-12 for RB. AIPSO Filing revised rates for commercial vehicles insured in the Tennessee Automobile Insurance Plan (Assigned Risk Plan). Overall 16.0% decrease effective 4-1-12 for NB and 5-1-12 for RB. American Family Home Initial filing of rates, rules, and forms for the AquaPac boatowners/personal watercraft program. Effective 11-1-11. Atlantic Specialty Filing rates, rules and forms for a Design Professionals E&O program. Effective 10-4-11. Auto Owners Filing revised rates and rules for dwelling fire that produces an overall 15.0% increase effective 11-18-11 for NB and 12-24-11 for RB. Auto Owners Revising rates and rules for the Garage Liability/Dealer’s Blanket program so that a 3.0% increase is produced effective 10-14-11 for NB and 12-13-11 for RB. Auto Owners Filing revised rates and rules for personal farmowners so that an overall increase of 22.0% is produced effective 12-15-11 for NB and 1-20-12 for RB. Capitol Indemnity Filing a firearms and weapons exclusion for use with GL. As ususal no rate credit is given. Effective 12-1-11 for NB and 2-1-12 for RB. Charter Oak Revising territorial modification factors for commercial farm and ranch program so that an overall 9.0% increase is produced effective 1-1-12. Companion P&C Initial filing of GL LCM of 1.60 off ISO 2010 loss cost. Will be used only for class 99793 Truckers effective 11-1-11. Companion P&C Filing commercial auto LCMs off ISO 2005 loss cost. For class codes 4159, 4189, 4259, 4289, 5851, 5881 the liability LCM will be 1.595 and 1.782 for physical damage. For all other class codes the liability LCM will be 1.45 and 1.62 for physical damage. Overall 0.8% increase effective 12-1-11. Consumers Adding optional Roadside Assistance for business auto and for Auto Dealer program adding an unlimited radius of operation factor. Effective 12-15-12. Continental Western Reducing WC LCM from 1.647 to 1.578 effective 11-1-11. Overall 2.9% increase.

VOLUME 11-21 NOVEMBER 4, 2011

Insurors of TennesseeWeb: www.insurors.orgPh: 615.385.1898 or 800.264.1898Fx: 615.385.9303E-mail: [email protected]

© 2011 Insurors of Tennessee. All rights reserved. For Members Only. Page 1 of 4

WC Loss Cost Approved; Plan LCM to IncreaseOn Monday, October 31st the Tennessee Department of Commerce and Insur-ance announced that the NCCI filing for a loss cost increase of 1.6% was being modified by the Department, and that a loss cost filing for both the voluntary and assigned risk plan of 0.4% would be approved. Department Commissioner Julie Mix McPeak also notified the Ten-nessee Workers’ Compensation Advi-sory Council (WCAC) that she intends to raise the assigned risk plan loss cost multiplier (LCM) from 1.55 to 1.67.

Both changes will be effective March 1, 2012 for new and renewal business. Nei-ther of these changes will effect policies currently in force.

The Commissioner stated in her notice to the WCAC that her decision to raise the LCM was partially based on the fact that plan premium volume has fallen to the lowest level it has been since the year 2000. The following chart illustrates the drastic changes in premium volume since 1998.

TWCIP Plan PremiumsYear Written Premium1998 $23,188,3041999 $20,441,8152000 $34,755,8232001 $68,615,3552002 $115,845,8252003 $131,882,5872004 $137,460,2362005 $115,340,0802006 $89,923,8352007 $62,780,7282008 $42,257,0792009 $34,525,1932010 $32,899,463

She also estimated the cost of providing plan services and the level of multipliers in the voluntary market.

The revised loss cost reflecting the in-crease of 0.4% are not yet available. We will post them on our website and notify readers as soon as they are available.

Supreme Court Issues “Bruce’s Torch” Opinion In the last issue of The Tennessee Insuror, we published a story regarding contrac-tor’s liability. The case was on appeal to the Tennessee Supreme Court. Last week, the Supreme Court issued its opinion re-garding whether vicarious liability will be imposed on an employer for the negli-gence of an independent contractor.

In a traditional situation, each party to a tort case is only responsible for his, her or its conduct. The main exception to this rule is the concept of vicarious liability, which recognizes that those who employ others to carry on their business are re-sponsible for the negligent acts and omis-sions of such employees. In this way, the cost of negligence is passed to those who profit from the activity being engaged in at the time of the negligent act. Employers then have financial incentive to carefully hire, train and supervise employees.

Traditionally, however, independent con-tractors are not considered employees, and Tennessee Courts have generally held that one who employs an indepen-dent contractor is not liable for the negli-gence of that contractor.

In Federal Insurance Company v. Win-ters, the insureds hired the defendant roofing contractor to replace the roof on their home, and the defendant represented that he had liability insurance. Without the insureds’ knowledge, the defendant

BULLETINYOUR ASSOCIATION NEWSLETTER

continued on page 4

Graduate to the next level in insurance education.

http://www.insurors.org

INSURORTHE TENNESSEE

Marketplace Update 2011 Vol. 10, October 28, 2011

Copyright 2011 by the Independent Insurance Agents of Tennessee, Inc. For Members Only.

The following filings have been approved or filed by the Tennessee Department of Commerce & Insurance

1 of 4

Company Filing

Company Filings Made With the TN Department of Commerce & Insurance

Acadia Reducing WC LCM from 1.169to 1.12 effective 11-1-11. Overall 4.0% increase. Acuity Implementing a new rating factor for the Bis-Pak BOP program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 1.7% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for GL. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.3% increase effective 2-22-12 for NB and 4-15-12 for RB. Acuity Implementing a new rating factor for the commercial property program. The Financial Scorecard Factor is based on the financial criteria and payment history of an account. New rating factor will produced an overall 0.8% decrease effective 2-22-12 for NB and 4-15-12 for RB. AIPSO Filing revised rates for commercial vehicles insured in the Tennessee Automobile Insurance Plan (Assigned Risk Plan). Overall 16.0% decrease effective 4-1-12 for NB and 5-1-12 for RB. American Family Home Initial filing of rates, rules, and forms for the AquaPac boatowners/personal watercraft program. Effective 11-1-11. Atlantic Specialty Filing rates, rules and forms for a Design Professionals E&O program. Effective 10-4-11. Auto Owners Filing revised rates and rules for dwelling fire that produces an overall 15.0% increase effective 11-18-11 for NB and 12-24-11 for RB. Auto Owners Revising rates and rules for the Garage Liability/Dealer’s Blanket program so that a 3.0% increase is produced effective 10-14-11 for NB and 12-13-11 for RB. Auto Owners Filing revised rates and rules for personal farmowners so that an overall increase of 22.0% is produced effective 12-15-11 for NB and 1-20-12 for RB. Capitol Indemnity Filing a firearms and weapons exclusion for use with GL. As ususal no rate credit is given. Effective 12-1-11 for NB and 2-1-12 for RB. Charter Oak Revising territorial modification factors for commercial farm and ranch program so that an overall 9.0% increase is produced effective 1-1-12. Companion P&C Initial filing of GL LCM of 1.60 off ISO 2010 loss cost. Will be used only for class 99793 Truckers effective 11-1-11. Companion P&C Filing commercial auto LCMs off ISO 2005 loss cost. For class codes 4159, 4189, 4259, 4289, 5851, 5881 the liability LCM will be 1.595 and 1.782 for physical damage. For all other class codes the liability LCM will be 1.45 and 1.62 for physical damage. Overall 0.8% increase effective 12-1-11. Consumers Adding optional Roadside Assistance for business auto and for Auto Dealer program adding an unlimited radius of operation factor. Effective 12-15-12. Continental Western Reducing WC LCM from 1.647 to 1.578 effective 11-1-11. Overall 2.9% increase.

educAtioNYoung Agents

Members under 40 and/or with less than 5 years experience are encouraged to get involved in our Young Agents program through meetings, education courses and volunteer programs. Young Agents are the future of our industry and your membership in Insurors gives you an opportunity to prepare them.


truSted cHoiceTHE pOWER OF THE INDEpENDENT AGENCY SYSTEM, COMBINED INTO ONE FOCUS. Over 60 companies, and more than 20,000 independent insurance agencies across the country are now part of the Trusted Choice® Brand.

The Trusted Choice® Brand

Branding is the relationship between a consumer and a product, service or company. Research conducted by the Big “I” found that consumers had trouble identifying independent agents and understanding their role in the distribution channel. Using Trusted Choice®, you can brand your agency in the minds of your current and future customers as the smart choice for insurance services.

National media advertising, customizable media for your agency and branding support is available at no additional cost as an Insurors member. You can also earn up to $500 in reimbursements from Trusted Choice for marketing tools, business cards, brochures, websites, signage and more.

Visit www.trustedchoice.com/agents for more information

The “Freedom Campaign”

Trusted Choice® is increasing its consumer-tested “Freedom Campaign” for 2015. This exciting campaign announces to your potential customers that you are “Free to do what’s right” for your potential customer because you aren’t tied down to any one company and can offer your clients options. As a Trusted Choice independent agent in Tennessee, you can join together with tens-of-thousands of other Trusted Choice independent agents from across the country and let the public know that we are not tied down – we are free. The more of us that plug into the power of this campaign – the LOUDER OUR VOICE! Join the groundswell. The “Freedom Campaign” offers you an array of tools to spread the word and increase your visibility with consumers in your local market. Here are some of the benefits included with your membership at no additional charge to you, and are all completely customizable for your agency:

Print Ads•Radio Ads•Direct Mail•National and State Advertising•Banner Ads•

These ads are designed to be BOLD. The themes capture the consumers’ attention and show them just exactly what one-company agents are – CAPTIVE! Consumer testing revealed that 86% “Liked” the ads, and 84% agreed that “after seeing the ads, independent agents are better suited to fulfill their insurance needs.”

The Trusted Choice Marketing Reimbursement Program will provide up to $1,600 in 2015 for using these advertisements.

Contact Kevin Brandt at [email protected] for more info

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MArKetiNGINSURORS kNOWS YOU DON’T HAVE A MIllION DOllAR MARkETING BUDGET. That’s why we have worked to create some affordable alternatives for our member agents.

Titans Radio

The Titans Radio Network program allows Insurors members exclusive access to Mike Keith, Titans play-by-play announcer, to produce professional, top quality radio advertisements. Personal appearances are available subject to schedule and availability. Mike will produce four 30 to 60 second ads using either copy you supply or copy he will work with you to create. These radio spots can then be used for 2 years on any station(s) and times that you purchase separately. Cost for production of the ads is only $250.


eveNtSNETWORkING, EXCHANGING IDEAS AND MAkING NEW CONNECTIONS. Insurance is a relationship business, and Insurors hosts events to make and strengthen those relationships.

Annual Convention

The Insurors 122nd Annual Convention will be held October 10-13, 2015 at the Holiday Inn World’s Fair Park hotel in downtown Knoxville. The event will offer one of the largest industry trade shows in the country, special guest speakers, seminars & breakout sessions, a golf tournament, awards ceremonies, receptions along with great entertainment and college football as UT hosts Georgia. Don’t miss out on this great opportunity to network with your peers and company partners.

Visit the convention section of www.insurors.org for more info

Agency Growth Conference

Our 2nd Annual Agency Growth Conference will take place March 10-11 at the Embassy Suites in Murfreesboro. This event is focused on learning and networking opportunities that will increase you agency’s business, streamline your workflow and help you plan for the future. Breakout seminars and a trade show will focus on small agencies, rural agencies, growing agencies and young agents.

Visit www.insurors.org for more information

Local Boards

Insurors is affiliated with local boards in Chattanooga, Knoxville, Memphis, Nashville, Tri-Cities and Northwest Tennessee that hold events, golf tournaments and meetings throughout the year.


iNdeXABEN 10Agents & Brokers Ed. Net. 10Advertising 12-13Agility Recovery Services 8Annual Convention 13Audits 5Banking Services 7Big “I” Eagle Agency 7Big “I” Flood 7Big “I” Markets 6Branding 12Brooks Brothers 8Bulletin 11Caliper 8CAP 7CE 10CE Schedules 10Certified Ins. Counselor 10Certified Ins. Service Rep. 10Certified Risk Manager 10CEU.com 10CIC 10CISR 10CISR Online 10CRM 10Commercial Umbrella 5Company Listings 11Convention 13Data 11Department of Insurance 9Design 13Digital Marketing 7-8Discounts 6DocuSign 8Education 10Electronic Signature 8Errors & Omissions 4E&O 4E&O Audits 5Excess & Surplus Lines 6Events 13Exhibits 13Filings 11Financial Planning 7 Financing 8 Finworth Mortgage 7Fireman’s Fund 4Flood 7Golf 13Government Affairs 9Growth Conference 13Heartland Ovation Payroll 9Home Business insurance 6Homeowners 8Hotel Discounts 8IIABA 9Imperial PFS 8INSBANK 7Insurance Agent Umbrella 5Insurance Agent E&O 5Insurance Agent PUP 5Insuror magazine 11InsurPac 9

InsurPACTN 9Job postings 8Legislature 9Liability coverage 4-5Local Boards 13Lobbying 9Loss Control Seminars 5Loss Cost Multipliers 11Marketplace Update 11MMAC 9Marketing 13Meadowbrook 6Media 12MetLife 7Meetings 13Mike Keith 13Mortgages 7Networking 13Niche Coverages 6Office Depot discounts 8Online courses 10Ovation Payroll 9PAC 9Payroll Services 9Personal Umbrella 6Pledge of Performance 12PUP 6Preferred Comp 6Premium Finance 8Professional Liability 4-5Progressive 7Project CAP 7Promotional products 13Publications 11Radio 13Rate filings 11Reimbursements 13Rental car discounts 8Research 11Retirement Benefits 8Risk Assessment 5Risk Management Online 5RLI 6Selective 7Shipping 6Staffing 7Swiss Re 4The Tennessee Insuror 11Titans Radio 13Travelers 7Trusted Choice 12Umbrella 8UPS 6Virtual Risk Consultant 5WAHVE 7Webcasts 10Webinars 10Website 11Wells Fargo 7Westport 4Workers’ Comp 6Work Comp Data 11Young Agents 10

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2500 21st AveNue SoutH, Suite 200NASHviLLe, tN 37212

615.385.18981.800.264.1898

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Documents

Insurors of Tennessee 2015