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Assessment Units of Competency TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs Instructions to Assessor To support students in completing all assessment tasks assessors should: Ensure current version of TAEDES401A Design and develop learning programs and TAEDES402AUse training packages and accredited courses to meet client needs is being implemented in training and assessment design. The most current version of this document should be accessed from www.training.gov.au Ensure appropriate learning has preceded the implementation of assessment. Learning must include: o Sufficient learning hours for qualification as defined by AQF and ASQA o Modelling of tasks by trainer to ensure appropriate skills and knowledge are outlined as detailed in this Unit of Competency o Sufficient opportunities for students to practise defined skills and knowledge as outlined in this Unit of Competency o Provide ongoing feedback to students throughout learning to build skills, knowledge and attitudes required for successful completion of this unit Ensure students have knowledge of all assessment tasks to be completed for this unit at the onset of training Ensure students have sufficient opportunity to complete all tasks, including opportunities for resubmission if required. Assessor should allow for ongoing submission of assessment tasks throughout the learning program so as to ensure students have opportunities to improve their submissions based on assessor feedback. Assessment should not be implemented at completion of learning program only Students may be provided with templates for completing assessment tasks. Please see sample templates attached. If assessor chooses different templates, then these must go through a validation process to ensure they address defined Performance Criteria and Performance Evidence as defined in TAEDES401 Design and develop learning programs Students must complete all tasks as detailed in Instructions to Students Assessor must ensure that all WH&S procedures as defined by RTO are adhered to during assessment Reasonable adjustment must be applied when and where required LLN support to be organised if required during learning and/or assessment Students can ask assessor for clarification of word meanings and questions as required TAFE NSW – Western Sydney Institute Assessment for TAEDES401 Created: 30/09/2016 Version: 2.2 Page 1 of 34

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Page 1: Instructions to Assessor - TAE40110 - assessment outlinecertivskills.weebly.com/.../1/4/4/71449411/taedes401a_4…  · Web viewis being implemented in training and assessment

AssessmentUnits of Competency TAEDES401A Design and develop learning programs

TAEDES402A Use training packages and accredited courses to meet client needs

Instructions to Assessor

To support students in completing all assessment tasks assessors should:

Ensure current version of TAEDES401A Design and develop learning programs and TAEDES402AUse training packages and accredited courses to meet client needs

is being implemented in training and assessment design. The most current version of this document should be accessed from www.training.gov.au

Ensure appropriate learning has preceded the implementation of assessment. Learning must include:

o Sufficient learning hours for qualification as defined by AQF and ASQAo Modelling of tasks by trainer to ensure appropriate skills and knowledge are outlined

as detailed in this Unit of Competencyo Sufficient opportunities for students to practise defined skills and knowledge as

outlined in this Unit of Competencyo Provide ongoing feedback to students throughout learning to build skills, knowledge

and attitudes required for successful completion of this unit Ensure students have knowledge of all assessment tasks to be completed for this unit at the onset of

training Ensure students have sufficient opportunity to complete all tasks, including opportunities for resubmission

if required. Assessor should allow for ongoing submission of assessment tasks throughout the learning program so as to ensure students have opportunities to improve their submissions based on assessor feedback. Assessment should not be implemented at completion of learning program only

Students may be provided with templates for completing assessment tasks. Please see sample templates attached. If assessor chooses different templates, then these must go through a validation process to ensure they address defined Performance Criteria and Performance Evidence as defined in TAEDES401 Design and develop learning programs

Students must complete all tasks as detailed in Instructions to Students Assessor must ensure that all WH&S procedures as defined by RTO are adhered to during assessment Reasonable adjustment must be applied when and where required LLN support to be organised if required during learning and/or assessment Students can ask assessor for clarification of word meanings and questions as required Students can use electronic and other dictionaries for further independent clarification as required Students will be marked as Satisfactory, or Not Satisfactory for each task. Where student work is

considered Not Satisfactory, they will be provided with an opportunity to resubmit Once all assessments are completed students will be given an outcome of Competent C or Not

Competent NC for this unit

NOTE: The assessment tasks for this unit may be applied to a holistic/integrated approach to include TAELLN411. The clustering of these units must include an assessment validation process to ensure all Performance Criteria and Performance Evidence for each unit are being addressed.

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Student Name: Date:

Unit of Competency TAEDES401A Design and develop learning programs

TAEDES402A Use training packages and accredited courses to meet client needs

Assessor

Dates for Assessment 1

Learning Program 1 Learning program 1

Monday 17th October 2016 Monday 17th October 2016

Dates for Assessment 2

Learning Program 1 Learning program 2

Monday 24th October 2016 Monday 24th October 2016

Instructions to Students

o You are required to participate in the following assessment events Assessment 1: Design and develop two different VET learning programs Assessment 2: Analyse two different VET learning programs

o Students must complete all tasks as detailed below independently.o Students can ask assessor for clarification of word meanings and questions as requiredo Students can use electronic and other dictionaries for further independent clarification as

requiredo Students must follow all work health and safety requirements when completing assessment

taskso Students may use templates provided to complete the taskso Students may apply for reasonable adjustment if required o Students to be provided with LLN support if requiredo Students will be marked as Satisfactory, or Not Satisfactory for each task. Where your work is

considered Not Satisfactory, you will be provided with an opportunity to review your work and resubmit.

o Once all assessments are completed students will be given an outcome of Competent C or Not Competent NC for this unit

o Once you have read and discussed the assessment instructions with your assessor please read and sign the following terms:

I have read and discussed the above assessment instructions

Student Signature:

I agree to the assessment conditions as set out in the assessment instructions above

Student Signature:

I will submit my own work and not that which has been copied from another source or another person’s work. Where required I have referenced material that is not my own.

Student signature:

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Assessment 1 Task outline

Identify two different training needs common to your workplace context.

Go to www.training.gov.au and identify a Training Package or an Accredited Course that you can use to help address the learning needs of your training context. You may choose two different Training Programs from the same Training Package, or, you may choose one Training Program from a Training Package and one from an Accredited Course. Confirm your preferences with your assessor prior to undertaking these tasks to ensure you have addressed the assessment requirements for this unit.

Using the training and assessment standards and criteria found in your training program design two different learning programs for two different learning needs. You will need to develop and submit:

o A description of the training scenario and context

o A work health and safety risk assessment for your training and learning environment

o A training and assessment strategy TAS (version 1)

o Review TAS with relevant stakeholders and adjust. Name this version as version 2

To be deemed satisfactory you are required to:o Develop two learning programso Complete two Training & Assessment Strategieso Complete a WH&S risk assessment for each training context

Documents to be submitted for each assessment:

o 2 x TAS (including different versions)o 2 x WH&S risk assessments

All documents to be submitted in hard copy to your assessor on nominated day of submission

Assessment 2 Task outline

Identify a context that you will be developing learning for and discuss their specific learning needs. The context that you will use for your assessment may be authentic or simulated, please confirm this with your assessor to ensure you are using a valid assessment context

Go to www.training.gov.au and identify a Training Package or an Accredited Course that you can use to address specific learning. Confirm your preference with your assessor prior to undertaking the task to ensure you have addressed the assessment requirements for this unit.

Use the template provided by your assessor to complete this task.

To be deemed competent you are required to:o Provide a description of learning needs for a cliento Access and use www.training.gov.au to develop a learning programo Provide the structure of one learning program by applying the Packaging Rules of a

qualification o Analyse a learning program to identify how it meets the needs of a client and the training

requirementso Analyse one UoC to identify how it addresses the needs of a client and the training

requirements

Documents to be submitted for assessment:

o 1 x training Analysiso 1 x Unit analysis

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All documents to be submitted in hard copy to your assessor on nominated day of submission

Assessment Document Checklist

Item Date Submitted Not

submitted

Learning program

1

Learning program

2

TAS & Training Plan

Program analysis

WH&S risk assessment

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Student Feedback Sheet

Course name & Code Certificate IV TAE40110

Unit name & Code TAEDES401 Design & develop learning programs

Assessor name

Student name

Assessment date Monday 17th October 2016

Date of final submission

Final outcomeC NC

Resubmission details if required

Assessor comments and feedback to student:

Assessor Name: __________________________ Assessor Signature:__________________ Date:___________Student Name:__________________________ Student Signature:____________________ Date:___________

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Marking Criteria Assessment 1 Learning Program 1

Performance Criteria Assessor

At the completion of this assessment the student was able to:

S NS

Identify purpose for training for a training program 1.1, 4.3, 4.4

Identify training stakeholders and their training needs for a training program

1.1, 4.3, 4.4

Access training.gov.au for competency standards and training specifications to design a training program

1.2, 2.1, 3.1, 3.3

Design and develop a training programs in a TAS 2.1, 2.2, 3.1, 3.3, , 4.1, 4.2, 4.3, 4.4

Develop a training plan for a training program, including timeframe for delivery and assessment for all UoC’s

1.2, 2.1, 4.1

Contextualise training to organisational needs for a training program including existing learning resources:

1.4, 2.1, 2.3, 3.1, 3.2, 4.3, 4.4

Contextualise delivery and assessment for organisational needs and requirements or a training program, including quality assurance policies and procedures:

2.3, 3.1, 3.2,4.3, 4.5

Identify learner characteristics including LLN needs in learner profile for 6 learners for a training program:

1.3, 1.4

Identify assessment methods for a training program 3.3, 4.2

Identify method of delivery for a training program: 3.1, 3.2, 4.1, 4.3

Make adjustments to training as required by organisation for a training program

2.2, 2.3, 4.3, 4.5

Confirm changes to training for a training scenario 3.3, 4.3, 4.4

Complete a WH&S risk assessment for a training scenario 2.3, 4.5

Assessor comments:

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Marking Criteria Assessment 1 Learning Program 2

Performance Criteria Assessor

At the completion of this assessment the student was able to:

S NS

Identify purpose for training for a training program 1.1, 4.3, 4.4

Identify training stakeholders and their training needs for a training program

1.1, 4.3, 4.4

Access training.gov.au for competency standards and training specifications to design a training program

1.2, 2.1, 3.1, 3.3

Design and develop a training programs in a TAS 2.1, 2.2, 3.1, 3.3, , 4.1, 4.2, 4.3, 4.4

Develop a training plan for a training program, including timeframe for delivery and assessment for all UoC’s

1.2, 2.1, 4.1

Contextualise training to organisational needs for a training program including existing learning resources:

1.4, 2.1, 2.3, 3.1, 3.2, 4.3, 4.4

Contextualise delivery and assessment for organisational needs and requirements or a training program, including quality assurance policies and procedures:

2.3, 3.1, 3.2,4.3, 4.5

Identify learner characteristics including LLN needs in learner profile for 6 learners for a training program:

1.3, 1.4

Identify assessment methods for a training program 3.3, 4.2

Identify method of delivery for a training program: 3.1, 3.2, 4.1, 4.3

Make adjustments to training as required by organisation for a training program

2.2, 2.3, 4.3, 4.5

Confirm changes to training for a training scenario 3.3, 4.3, 4.4

Complete a WH&S risk assessment for a training scenario 2.3, 4.5

Assessor comments:

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Student Feedback SheetCourse name & Code Certificate IV TAE40110

Unit name & Code TAEDES402 Use training packages and accredited courses to meet client needs

Assessor name

Student name

Assessment date Monday 24th October 2016

Date of final submission

Final outcome C NC

Resubmission details:

Assessor comments:

Assessor Name: __________________________ Assessor Signature:__________________ Date:___________

Student Name:__________________________ Student Signature:____________________ Date:______________________

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Marking Criteria Assessment 1 Learning Program 1

Performance CriteriaAssessor

At the completion of this assessment the student was able to:

S NS

Confirm a training program with a client: 1.1, 1.2, 4.1, 4.2

Source training products to serve client needs 1.1, 1.2, 1.3, 2.2, 2.3, 3.13.2, 3.3,

Design a training program to suit client needs 1.1, 1.2, 1.3, 3.1, 3.3, 4.1, 4.2,

Identify licensing requirements & packaging rules for a training program

1.3, 2.2

Identify and include organisational quality assurance policies in a training program

1.3, 5.1

Analyse a UoC from a training program to suit organisational and client needs

2.3, 3.2, 3.3, 3.4, 4.1, 4.2, 5.1

Use information from client to contextualise training to address workplace training needs

2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 5.2

Identify and include assessment guidelines for a training program

2.1, 3.2, 3.4, 5.1

Identify and develop strategies for reasonable adjustment for a training program

5.2

Assessor Comments:

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Marking Criteria Assessment 1 Learning Program 2

Performance CriteriaAssessor

At the completion of this assessment the student was able to:

S NS

Confirm a training program with a client: 1.1, 1.2, 4.1, 4.2

Source training products to serve client needs 1.1, 1.2, 1.3, 2.2, 2.3, 3.13.2, 3.3,

Design a training program to suit client needs 1.1, 1.2, 1.3, 3.1, 3.3, 4.1, 4.2,

Identify licensing requirements & packaging rules for a training program

1.3, 2.2

Identify and include organisational quality assurance policies in a training program

1.3, 5.1

Analyse a UoC from a training program to suit organisational and client needs

2.3, 3.2, 3.3, 3.4, 4.1, 4.2, 5.1

Use information from client to contextualise training to address workplace training needs

2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 5.2

Identify and include assessment guidelines for a training program

2.1, 3.2, 3.4, 5.1

Identify and develop strategies for reasonable adjustment for a training program

5.2

Assessor Comments:

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Assessment Templates Group TaskTemplate for Assessment 1Training Plan & TAS

Training scenario Kingswood Community Centre

RTO name& number RTO: Right Training (Manager: Aida Brown), 6 Special St Sydney NSW 20000 ph: 0987 6543 Email: [email protected]

Trainer name

Client details Name Kingswood Community Centre

Manager/supervisor Joss Smart (Manager)

Address

123 Darling Rd, Kingswood, NSW 2111

Phone

1233 4567

Email

[email protected]

Training Package code

BSB Name Business Services Training Package

Training Program code

BSB20115 Name Certificate Ii in Business

AQF level 2

Target Group

Please tick ()

[ X ] Pre-employment [ ] VET in Schools [ ] Apprentices/Trainees

[ ] International Students [ ] Existing Workers

[ ] Other (Please specify, eg, use for broad target group)

Mode of delivery

Please circle

1

On the job2

Simulated

3

Blended

4

Self paced

5

Distance

6

Electronic

7

Face to face

8

Other ( Please specify)

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Method assessment

Please circle

A

assignment

B

written task

C

role play

D

exam

E

oral questioning

F

simulation

G observation H

work based

I portfolio J self assessment

K case study L practical demonstration

M project N other (please specify)

Learning materials and resources

Packaging rulesTotal number of units = 12

1 core units  plus

11 elective units  of which:

7 elective units must be selected from the elective units listed below

4 elective units may be selected from the elective units listed below, or any

currently endorsed Training Package or accredited course at the same

qualification level

If not listed below, 2 of the 4 elective units may be selected from either a

Certificate I or a Certificate III qualification.

Elective units must be relevant to the work environment and the qualification,

maintain the integrity of the AQF alignment and contribute to a valid, industry-

supported vocational outcome.

Course structure

Core

Unit code

Unit name Hours

of

delivery

Outcome

(e.g. C/NC)

Method of

delivery

Assessment method

BSBWHS201  Contribute to health and safety of self and others

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Elective Unit code

Unit name Hours of

delivery

Outcome

(e.g. C/NC)

Method of

delivery

Assessment method

BSBWOR203 Work effectively with others

BSBCMM201 Communicate in the workplace

BSBCUS201Deliver a service to customers

BSBITU201  Produce simple word processed documents

BSBITU202 Create and use spread sheets

BSBWOR204 Use business technology

BSBITU203 Communicate electronically

BSBINM202 Handle mail

BSBINM201 Process and maintain workplace information

BSBIND201  Work effectively in a business environment

FSKWTG09 Write routine workplace texts

Day, times and place of delivery

Training to take place at Kinsgwood Community Centre, twice a week (Monday and Wednesday 10am – 12 pm) for 4 weeks

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Training Plan (timeframe for delivery & assessment)

Week Monday Wednesday Deliver/Assess

1

2

3

4

5

6

7

8

9

10

11

12

Details of industry RTO: Right Training (Manager: Aida Brown), 6 Special St Sydney NSW TAFE NSW – Western Sydney Institute Assessment for TAEDES401 Created: 30/09/2016 Version: 2.2 Page 14 of 28

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consultation 20000

Trainer:

Client: Kingswood Community Centre, Joss Smart (Manager), 123 Darling Rd, Kingswood, NSW 2111

Consultation Outcomes:

Meeting held Friday 24th January 2016, 10 am at Kinsgwood Community Centre. Attended by; RTO Manager, RTO trainer and Kinsgwood Community Centre manager

Client had identified following training needs: A pathway program in business for local long term

unemployed clients Number of clients to undertake training, 20 Areas to be covered in training are:

Effective workplace communications Basic word processing and computer skills Working in a business environment Mail handling

Training to take place at Kinsgwood Community Centre, twice a week (Monday and Wednesday 10am – 12 pm) for 4 weeks

Meeting held Wednesday 29th January 2016, 3pm, attended by Kinsgwood Community Centre manager, Trainer and 20 clients

Initial LLN pre assessment of all learnersInterviews to identify individual training needsIntroduce aspects of training to learners

Meeting held Friday 1st February 2016, 10 am at Kinsgwood Community Centre. Attended by; RTO Manager, RTO trainer and Kinsgwood Community Centre:

Confirm training program: Confirm training arrangements Establish LLN training Establish reasonable adjustments

Contextualisation Item (which tool or method of training/assessment will be used for contextualisation?)

Description of how the contextualised tools/methods will be implemented in training

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Physical resources required for training & assessment

Educational/employmentpathway

Pathway into program Pathway from program

Nil Certificate III in Business

Reasonable adjustment

LLN strategy Employment of LLN specialist to deliver FSKWTG09

Staff qualifications

Staff name Deliver or Assess

D &/or A

Qualification name Storage

Kay Manettas D/A

FSKWTG0

9

Cert IV TAE 40110

Graduate Diploma in LLN

All staff quals are sored electronically in secured hard drive and on RTO Share drive. Hard copies of staff quals stored in Head of Department secure filing system located in Head of Department office as well as in HR secure filing system.

All staff quals are sored electronically in secured hard drive and on RTO Share drive. Hard copies of staff quals stored in Head of Department secure filing system located in Head of Department office as well as in HR secure filing system.

I approve the above learning and assessment strategies for the nominated target group/s and delivery mode/s.

Name Position Signature Date

Client

RTO

Other (please specify)

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Assessment TemplatesAssessment 2: Analysing Training

Analysing Training Specifications

Context for learning Write a description of where the learning program will be implemented. Include:

consultation process/purpose for learning

description of learner cohort (also discuss LLN and reasonable adjustment requirements and strategies)

how the learning program was confirmed with all stakeholders

Industry Training PackageCode and Title

Why did you choose this Training Package? Discuss how it reflects the needs of your client.

BSB Business Services Training Package

Qualification Code and Title

Why did you choose this qualification? Discuss how it reflects the needs of your client.

BSB20115 Certificate Ii in Business

Pathways into qualification Nil

Pathways from qualification

Certificate III in Business

Licensing/Regulatory Information

Not applicable to this qualification

Entry Requirements Nil

How have your RTO quality assurance policies and procedures been applied to your learning program? (Quality assurance relates to systems and procedures used in an origanisatiion to maintain a defined standard for the delivery of product

Discuss

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How have the dimensions of competency been applied to this learning program?

( notes adapted from: www.velgtraining.com/library/files/defining_comp_ifd.doc )

Task

Undertaking the specific task/s required to complete a work activity to the required standard. This means being able to perform the individual actions as well as the whole task.

Task managementManaging a number of different tasks to complete a whole work activity. This means working efficiently to meet deadlines, handle a sequence of interrelated tasks, and progress smoothly between tasks

Contingency management

Responding to problems and

irregularities when undertaking a work

activity, such as:

breakdowns

changes in routine

unexpected or atypical results or

outcomes

difficult or dissatisfied clients

Job role/environment

Dealing with the responsibilities and

expectations of the work environment

when undertaking a work activity, such

as:

working with others

interacting with clients and

suppliers

complying with standard operating

procedures

observing enterprise policy and

procedures

Analysing a Unit of Competency to meet client needs

UoC code & titleBSBWOR203B - Work effectively with others

Is this unit a Core/Elective in this qualification?

core

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Explain why you will include this UoC in your learning program? Include how this unit relates to your client needs.

Performance criteria

(add Performance Criteria below)

Discuss which contextualised resources and learning materials you will use to address client needs during the learning of this UoC.

1.1 Identify own responsibilities and duties  in relation to workgroup members  and undertake activities in a manner that promotes cooperation and good relationships

1.2 Take time and resource constraints into account in fulfilling work requirements of self and others1.3 Encourage, acknowledge and act upon constructive feedback  provided by others in the workgroup2.1 Provide support to team members  to ensure workgroup goals are met2.2 Contribute constructively to workgroup goals and tasks according to organisational requirements2.3 Share information  relevant to work with workgroup to ensure designated goals are met2.4 Identify and plan strategies/opportunities for improvement  of workgroup in liaison with workgroup

3.1 Respect differences in personal values and beliefs and their importance in the development of relationships3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately3.3 Identify issues, problems and conflict encountered in the workplace

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ways of dealing with them as appropriate or refer them to the appropriate person

Critical aspects from UoC Outline how will you apply the Critical Aspects or Aspects of Evidence to the contextualised learning program

Evidence of the following is essential:

providing support to team members to ensure goals are met

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques.

Method of assessment from UoC

Discuss how you will apply the defined methods of assessment to a contextualised learning program to meet client needs

Context of assessment from UoC

Explain how you applied the context as defined in the UoC evidence guide to determine where you will assess this unit also addressing client needs

Assessment must ensure:

access to an actual

workplace or simulated

environment

access to office

equipment and

resources

examples of customer

complaints or staff

conflict.

Attach WH&S Risk Assessment

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Template for Assessment 1Training Plan & TAS

Training scenario

RTO name& number

Trainer name

Client details Name

Manager/supervisor)

Address

Phone

Email

Training Package code

Name

Training Program code

Name

AQF level 2

Target Group

Please tick ()

[ X ] Pre-employment [ ] VET in Schools [ ] Apprentices/Trainees

[ ] International Students [ ] Existing Workers

[ ] Other (Please specify, eg, use for broad target group)

Mode of delivery

Please circle

2

On the job2

Simulated

3

Blended

4

Self paced

5

Distance

6

Electronic

7

Face to face

8

Other ( Please specify)

Method assessment

A

assignment

B

written task

C

role play

D

exam

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Please circle oral questioning

simulation

work based

I portfolio J self assessment

K case study L practical demonstration

M project N other (please specify)

Learning materials and resources

Packaging rules

Course structure

Core

Unit code

Unit name Hours

of

delivery

Outcome

(e.g. C/NC)

Method of

delivery

Assessment method

Elective Unit code

Unit name Hours of

delivery

Outcome

(e.g. C/NC)

Method of

delivery

Assessment method

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Day, times and place of delivery

Training Plan (timeframe for delivery & assessment)

Week Monday Wednesday Deliver/Assess

1

2

3

4

5

6

7

8

9

10

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11

12

Details of industry

consultation

Contextualisation Item (which tool or method of training/assessment will be used for contextualisation?)

Description of how the contextualised tools/methods will be implemented in training

Physical resources required for training & assessment

Educational/employmentpathway

Pathway into program Pathway from program

Reasonable adjustment

LLN strategy

Staff qualifications

Staff name Deliver or Assess

D &/or A

Qualification name Storage

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I approve the above learning and assessment strategies for the nominated target group/s and delivery mode/s.

Name Position Signature Date

Client

RTO

Other (please specify)

Assessment TemplatesAssessment 2: Analysing Training

Analysing Training Specifications

Context for learning Write a description of where the learning program will be implemented. Include:

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consultation process/purpose for learning

description of learner cohort (also discuss LLN and reasonable adjustment requirements and strategies)

how the learning program was confirmed with all stakeholders

Industry Training PackageCode and Title

Why did you choose this Training Package? Discuss how it reflects the needs of your client.

Qualification Code and Title

Why did you choose this qualification? Discuss how it reflects the needs of your client.

Pathways into qualification

Pathways from qualification

Licensing/Regulatory Information

Entry Requirements

How have your RTO quality assurance policies and procedures been applied to your learning program? (Quality assurance relates to systems and procedures used in an origanisatiion to maintain a defined standard for the delivery of product

Discuss

How have the dimensions of competency been applied to this learning program?

Task

Undertaking the specific task/s required to complete a work activity to the required standard. This means being able to perform the individual actions as well as the whole task.

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( notes adapted from: www.velgtraining.com/library/files/defining_comp_ifd.doc )

Task managementManaging a number of different tasks to complete a whole work activity. This means working efficiently to meet deadlines, handle a sequence of interrelated tasks, and progress smoothly between tasks

Contingency management

Responding to problems and

irregularities when undertaking a work

activity, such as:

breakdowns

changes in routine

unexpected or atypical results or

outcomes

difficult or dissatisfied clients

Job role/environment

Dealing with the responsibilities and

expectations of the work environment

when undertaking a work activity, such

as:

working with others

interacting with clients and

suppliers

complying with standard operating

procedures

observing enterprise policy and

procedures

Analysing a Unit of Competency to meet client needs

UoC code & title

Is this unit a Core/Elective in this qualification?

Explain why you will include this UoC in your learning program? Include how this unit relates to your client needs.

Performance criteria

(add Performance Criteria below)

Discuss which contextualised resources and learning materials you will use to address client needs during the learning of this UoC.

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Critical aspects from UoC Outline how will you apply the Critical Aspects or Aspects of Evidence to the contextualised learning program

Method of assessment from UoC

Discuss how you will apply the defined methods of assessment to a contextualised learning program to meet client needs

Context of assessment from UoC

Explain how you applied the context as defined in the UoC evidence guide to determine where you will assess this unit also addressing client needs

Attach WH&S Risk Assessment

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