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August 2017 CLEVIS Research GmbH Erika-Mann-Straße 53 D-80636 Munich Instruction Material: The basics of thorough primary and secondary research CLEVIS Research Training

Instruction Material: The basics of thorough primary …...Although secondary research is quite inexpensive, it is not as accurate or useful as specific primary research Example: Secondary

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Page 1: Instruction Material: The basics of thorough primary …...Although secondary research is quite inexpensive, it is not as accurate or useful as specific primary research Example: Secondary

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August 2017

CLEVIS Research GmbH

Erika-Mann-Straße 53

D-80636 Munich

Instruction Material: The basics of thorough primary and secondary research

CLEVIS Research Training

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Outline

Chapter 1 – Secondary Research

Chapter 2 – Primary Research

Chapter 3 – Conclusion

Chapter 4 – Project Examples

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Secondary

Research

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What is secondary research and why to do it?

Comprehensive research projects always start with an investigation of secondary information sources

4

Secondary information delivers fairly quick and inexpensive answers to many questions

Secondary information consists of existing data

sources and information collected by others

This type of research is based on information gleaned

from studies previously performed by government

agencies, chambers of commerce, trade associations,

and other organizations

This kind of information is mostly available on the web,

local libraries, books, business publications,

newspapers and magazines

Although secondary research is quite inexpensive, it is

not as accurate or useful as specific primary research

Example: Secondary research may tell you how much

automotive OEMs spent on consulting, but not how

much they are willing to pay for specific consulting

services

It is almost always the point of departure for primary research

CLEVIS Research Training – Researcher

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Prior to your desk research, make sure to know the answers to all of the following questions:

How to structure the secondary research?

Before you start your desk research, plan and structure your approach thoroughly

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What is the purpose of the information being researched?

What is the time period your research should cover?

What geographies are needed?

What is the time frame? Make sure to allot enough time data purchasing, integration of external

researchers, etc.

What are appropriate search terms to be used?

How can the research be split up into logical packages to be allocated?

How much time needs to be spent on further research concerning the importance of the information

(80:20 rule)?

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Consider the following information in your research:

Where to search?

These sources might be an assistance and first guideline to ease your access to secondary research

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Ma

cro

ec

on

om

ics

&

sta

tis

tics

Co

mp

an

y i

nfo

rma

tio

n

Sta

nd

ard

so

urc

es

Pri

nte

d M

ed

ia

News articles

trade press

academic journals

Websites

Financial statements,

Broker reports/company ratings

Market research data

Economic indicators & demographics

Trade statistics

Forecasts

Trade press

Interest rates, Exchange rates

Dictionaries

Encyclopedias

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Where to search: Printed media

News articles, trade press and academic journals are great sources for information on industry trends, technologies

and recent developments

7

Type Contents / description Examples

Information on trends & opinions

Interviews with experts, company

representatives, etc.

General information on private

companies

Regional press for local news,

statistic, particular companies,

logoffs, etc.

Newswires

Factiva

Genios

Financial Times

Reuters

Bloomberg

News articles

Academic

journals

Trade press

articles

Industry trends & developments

Information on new products,

innovations, management topics

Statistical data, tables

Market shares & developments

Job descriptions & salaries

Supplier information & profiles

steelonthenet.com

lme.com

Detailed information on

technologies & products

Product functionalities and

applications

Case studies

Academic opinions

University Login (if possible)

oxfordjournals.org

jstor.org

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Where to search: Company websites

Company websites are a good start to gather information – BUT pay attention to information provided on company

websites as they may be biased!

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Company profiles

Completed profiles of companies covering any

of the above

Usually high-level, summarized data, but may

provide some insights

Ownership data

M&A data on historical deals, values &

ratios

Intelligence on forthcoming M&A deals

Shareholder movements

Changes in shareholders

Company ownership charts

Company press & data

History, ownership, locations, product portfolio,

service descriptions

Management bias, organization charts

Financial results, investor presentations,

press releases, IPO information

Broker presentations

Company directories

Locations and addresses

Company executives & biographies

Product data and specifications

Company

Information

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Where to search: Company statements

Many companies are required to release financial statements, which can be obtained from governmental

organizations or third party publishers

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Type Contents / description Examples

Filings that registered companies legally have to file in the country of incorporation

As reported, accounts and other reported documents form the most accurate form of

accounts data

Often scanned from original documents

In some cases, private or very small companies are allowed to report very little

financial data

bundesanzeiger.de (DE)

Companies House (UK)

SEC (US)

Company

registers

Credit rating

agencies

Financial data

publishers

Information companies that specialize in collecting financial data

Interface often allows for additional manipulation and screening based on industry or

other parameters; data usually downloadable to Excel

Comparison of financial data across different countries is easier due to

standardization of accounts items

Usually, no notes to accounts included

Careful: data quality varies across providers

Bureau van Dijk

Datastream

Regional stock exchange

websites

Credit rating agencies collect information on financial strengths and risk exposure of

companies, based on supplier payment data, legal proceedings, news and other

verification tools

Often, they also collect company filings

Sometimes they can only provide estimates for financial items

They do cover private companies

They often sell raw data to the financial data publishers

S&P

Moody’s

Fitch

Creditreform

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Where to search: Broker reports & company

ratings

Furthermore broker reports as well as company ratings are helpful sources of information

10

Type Contents / description Examples

Equity analyses can be used to track the performance of individual companies and

industries (indexed)

Share prices, market capitalization and other financial instruments such as bonds,

trusts, futures and option performance over time

Datastream

Thomson Markets

Yahoo Finance

Equity

analysis

Betas &

consensus

earnings

Broker

reports

Often provides valuable insights into operational and financial performance,

strategies as well as industry performance for quoted companies

Historical and financial projections

Particularly good at financial breakdowns on divisional levels, WACC and DCF

analysis

Quality varies, try to pick longer reports or "initiating coverage reports" for more

depth

Some boutique firms cover specific industries while other do not publish their reports

Thomson One

Thomson research

Reuters research

A series of additional tools to rate company performance and investment risk:

Betas: return on company share price in relation to market to measure

investment risk

Consensus earnings: average to several broker estimates on company earnings

Company ratings: ratings given to bonds by credit agencies (indicating the

risk of default)

D&B

Bureau van Dijk

Bloomberg

LMS

S&P, Moody's, Fitch

Experian, Equifax, Graydon

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Where to search: Market research data

Extensive market research data is provided by specific research publishers

11

Type Contents / description Examples

Reviews of markets with forecasts, competitors and market shares

Often with additional databases/expertise that can either directly be purchased or

requires a subscription/contract

Reports can often only be purchased in whole at high prices

Includes niche research suppliers that specialize in certain industries (e.g. Forecast

International) or type of research (e.g. consumer surveys)

Report listings can be found on their websites

Freedonia

Global Industry Analysts

IBIS World

Forecast International

Frost & Sullivan

Statista (DE)

Market

analysis

Broker

reports

Online portals that allow access to parts of market reports such as tables, chapters

etc. Cheaper access to high-price market reports

Sometimes new reports are delayed when published in portals

List of reports from publishers are not comprehensive

Reports purchased in whole maybe more expensive compared to purchasing

directly from publishers

No access to market research company for questions

marketresearch.com

Profound

Thomson Research

Reuters on Demand

Tablebase

researchandmarkets.com

marketsearch-dir.com

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Where to search: Macroeconomic and statistical

data

National and international organizations provide this information, sometimes including sound forecasts that can be

used in market models

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Type Contents / description Examples

Basic economic indicators such as gross domestic product (GDP), consumer price

index (CPI), purchasing managers index (PMI) etc.

Collected by national bodies - always first source

Aggregated by international associations for comparison

Population (births, marriages, migration, deaths etc.)

Labor, wages, employment

Sector analyses, e.g. by industry

CIA – The World Factbook

National census organizations

Eurostat

International

monetary fund IMF

United Nations

Economic institutions/ NGOs

HBOS Economic Factbook

OECD

European Central Bank

World Economic Forum

World Health Organization

International Energy Agency

World Trade Organization

UNCTAD

UN Commodity Trade

Statistics

Euroconstruct

Cambridge Econometrics

Economic

indicators &

demographic

s

Forecasts

Trade

statistics

& commodity

prices

Imports and exports of specific goods, based on international systems of harmonized

product codes

Production and growth of specific items and services, often collected by international

trade associations

Historical wholesale prices for bulk commodities

National and international associations produce some forecasts, mostly short-term

Investment banks sometimes also produce or quote forecasts

Longer-range forecasts, produced by specialized economic research companies,

are often very expensive

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8/8/2017 Exchange rates,

interest rates,

conversion

tables

Exchange rates often needed over time

Interest rates for property transactions

Conversion tables (often supplied by industry associations that need them)

www.oanda.com

www.imf.org

convertworld.com

umrechnungstabelle.de

www.ft.com

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Where to search: Standard sources

Many websites provide standard insights into the meaning of a certain topic as well as general information about it

13

Type Contents / description Examples

Checking of spelling, synonyms

Foreign language terms

Definition of technologies and terms, often glossaries supplied by trade associations

Standard literature on business topics (Wöhe, Hopfenbeck, Varian, etc.) featuring

important definitions

Dictionary.com

dict.leo.org

www.wie-sagt-man-noch.de

Wikipedia

Duden

PONS

Dictionaries,

thesauri &

encyclopedia

s

Maps,

mapping,

post codes,

phone

directions

Atlas and map collection for identifying locations, catchment areas etc.

Statistical packages for manipulating geographical information

Online yellow and white pages

Google maps

teleauskunft.de

Mapquest

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How to search – How to “Google”?

Here are some nifty modifiers to type in your Google search box to refine your searches and get the best results

14

Exact

Phrases

" "

What it does: searches for an exact phrase

What to type: "one small step for man“

What you’ll get: results including the exact

phrase "one small step man”

Find

Meanings

define:

What it does: defines a word or phrase

What to type: define: plethora

What you’ll get: links to definitions of the word

"plethora"

Excluded

Words

What it does: excludes search results with a

particular word or phrase

What to type: bass-fishing

What you’ll get: results about bass that are not

related to fishing

Site

Specific

site:

What it does: searches only particular websites

What to type: global warming site: edu

What you’ll get: references to global warming

found on .edu websites

Similar

Words

What it does: searches for a word and all its

synonyms

What to type: mobile phone

What you’ll get: results with the word "phone", as

well as "cellular", "wireless", etc.

Specific

file types

filetype:

What it does: narrows search results to specific

documents types (e.g. pdf)

What to type: fileytpe:pdf or filetype:ppt

What you’ll get: references to pdf/ppt documents

that match your search pattern

Multiple

Words

OR

What it does: searches for web pages that

include either word

What to type: vacation London OR Paris

What you’ll get: results with the word "vacation"

and either "London" or "Paris"

Math

Answers

1 + 1

What it does: basic calculator functions

What to type: 4+7, 30% of 55, 20^2, sqrt (4), etc.

What you’ll get: the answer

Numerical

Ranges

What it does: searches for a range of numbers

What to type: Willie Mays 1950 … 1960

What you’ll get: results about Willie Mays during

this time period

Conversio

n

Cm in foot

What it does: converts units of measure

What to type: cm in foot, 28C in F, $ in pound,

days in fortnight, miles in league,

mph in speed of light, etc.

What you’ll get: the converted answer

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How to record your research findings?

x

The structure of the list (columns, etc.) should be planned and set up before the actual research is started.

Every information which is found ends up in a long- or shortlist – a detailed list of research findings - which is often

handed over to the client

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Why is documenting so important?

Keeping track of your research findings right from the start helps you to avoid multiple investigations on similar topics

and facilitates auditing

16

An information spreadsheet helps to…

…identify gaps in your research

…eliminate multiple searches that have already been done

…explain your research process to your team

…archive successful research projects

…audit work done for a project

…reduce risk associated with recommendations to clients

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LISTING ALL FOUND

INFORMATION THOUROUGHLY

IS THE FIRST STEP TO A

SUCCESSFUL

RESEARCH RESULT

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Before you finally start your research, please discuss your initial setup of your list with your PM

Listing at CLR – Some Principles!

When recording your results it is essential to consider some basic principles (for more insights you can also check

our CLR guidelines)

17

Consider to use the official CLEVIS Research or client colors for your list

In some cases your lists are directly transmitted to the customer – the formatting has to be uniform, faultless and

correct

Please pay attention to aligned formatting and the complete display of available information – do not copy and

paste

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What is primary research?

x

Telephone interviewing puts you at the heart of the information gathering of the case and often makes you one of the

best- informed team members

Telephone interviews let you gather very specific information that you would never be able to generate from

secondary sources

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Research tool to collect highly current („hot“)

data on short notice

Main source for a classic market analysis

In combination with secondary sources, you

develop a deeper understanding of market

issues

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Why to do primary research?

Telephone interviews make valuable, but nontransparent pieces of information available

20

EXPERTS CUSTOMERS COMPETITORS

Areas of

enquiry

Market characteristics:

History

Trends

Growth

New products

Technology

Product gap

Product classification

Key market drivers

Identification of key players

Players in the market and

comments on them

Purchase criteria and switching

costs

Key success factors

Purchasing process

Factual data on a company:

Number of employees

Production sites

Turnover

Product mix

Salaries

Market shares

Cost breakdowns

Margins in specific product

areas

Result Basic understanding of a market

and its characteristics

Important information to generate a

ranking of key purchase criteria and

key success factors

Highly sensitive and critical

information on a firm's financials,

market position

and competitiveness

Easy

Low

Difficult

High

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Availability

Confidentiality

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How to do primary research?

The primary research process includes both, the time you spend on conducting interviews and the one you need to

prepare yourself for calling

21

Preparation Interview phase Analysis and

recommendation

/

input for slide

production

Interview log;

questionnaire Initial research Cold/paid calls Callbacks

What information

do you need?

Are there useful

secondary

sources?

Specify exactly the

scope of your

interviews

Create a contact list

Look up experts,

customers,

suppliers and

competitors

Check with old

cases if there are

contacts you might

be able to use

again

Design the

questionnaire

Include all relevant

areas of interest

Conduct your interviews in

this order

Experts

Customers/ purchaser

Competitors

Add paid interviews, but

only if needed

Callbacks are important if

specific topics are still

not clear

new topics arise

Ask your interview partners

if you could call them back

for further questions

Documentation

Document your interviews on the same day (important!)

Provide interview write-ups/memos to your project manager on the same day the

interview is performed, including name and contact details of interviewee

Should be done outside calling hours, when contacts are best available

This is essential to ensure that

no information gets lost

team members can easier understand market topics immediately

all team members benefit from each others’ experiences

Preparation should not last more than 1-2 days!

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Either provided by or needs close

interaction with CLR PM

Enlarge contact list with research specific new contacts

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There are many platforms which might be helpful to gather contact details

How to do create a contact list?

Being creative while researching interview contacts is crucial for the success of calling

x

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Associations

Books

Company

websites

Institutes

Publications

Trade fair

websites

Governmental

departments

NGOs

Conference

programs

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How to prepare for calling?

It is crucial to be prepared before one picks up the phone so one can be focused only on the call as soon as it starts

23

Know your

subject

Interviewees are usually more willing to talk to someone who knows what they are talking about

and the interview is more useful

Spending time teaching a "divisional manager" the industry basics is not good use of their time and

does not enhance the caller’s image

However, in certain circumstances ignorance can be used to your advantage

Write down

key questions

Prevents you from forgetting important key questions

The respondent may not be as co-operative second time around

Be prepared to be asked specific questions on the topic by the interviewee – an expert talks to an expert…

Order your

questions

Control the interview as far as possible – often interviewees will talk about what they want to talk

about rather than what you want them to talk about

Keep most sensitive questions until the end of the interview, when you have developed a better idea

of how to feed your critical questions and when the interviewee is more relaxed – however, do not

leave them until the point where the interviewee tries to end the conversation

Have "intros"

and "exits"

ready

Interview work can be positioned as market research, a two-way dialogue between industry experts,

a survey of potential suppliers etc.

Ask your interviewees if it would be okay to call them back again in case of further questions

Always ask if they can recommend or forward you to other people worth speaking to

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What rules to follow “on the phone”?

Pay attention to a few rules in order to have a profitable interview

24

Rule Description

Focus on topics, on which you think your interviewee can deliver the most

information

Be careful asking overly sensitive questions, BUT push to get the data you

need

Modify your questionnaire as new issues develop

Make your interviewee feel important and valuable

Feed your interviewee with new insights in order to get the information you

need

Be interactive and positive to keep the interview alive

Be polite and grateful but not desperate or needy

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Give feedback to your PM if you see new issues developing/recurring/arising

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On the phone: Examples of introducing interviews

Your opening gambit is one of the most important parts of the interview

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„Hello, I am XY from CLEVIS Research in Munich. I am calling you because I found your name in/on

XY. We are currently analyzing the furniture industry in Austria with the aim to identify future trends

and developments, particularly in light of today’s market scenarios.

In this course we speak with a number of renown market participants, and I am interested in your

view on future developments and perspectives. Would you mind discussing a few topics with me?”

„Hello, I am XY from CLEVIS Research in Munich. I am calling you because I found your name in/on

XY. We are currently analyzing the market of UV-technology and light sources with the aim to

identify future trends and developments in Europe, Asia-Pacific and North America. I have been

recommended to call you as someone who could give advice on the European UV-market. Would

you mind discussing a few topics with me?”

„Hello, I am XY from CLEVIS Research in Munich. I am calling you because I found your name in/on

XY. We are currently collecting feedback from the market following the merger of Sony & Ericsson.

We speak with a number of market participants, and I am interested in your opinion on the impact of

the joint venture on future market perspectives. Would you mind discussing a few topics with me?”

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On the phone: Stay positive and keep your

attitude!

This is a summary of some aspects you should consider before you start calling

26

… awkward questions … put-offs

Never ever tell the interviewee our client’s name, no matter

how often this question arises (just in case your PM told you

so, it`s ok to report the client’s name)

Quite often people you talk to are not really interested in the

client’s name – they are just curious; making a clear

statement can prevent any rumors

Give the interviewee the feeling his input will be

very much appreciated and is important for

your work

Depending on the industry sector you are trying to call people

can be very unfriendly when it comes to telephone interviews.

They might block you completely or ask if you could send

questions via Email

Clarify that your call is not “just another market

research survey” – avoid sending emails

Offer to send extracts of your study to the

interviewee to raise his interest in this

conversation (if your PM agrees)

… business ethics ... windbags

How to

deal with

… Never lie – just don’t tell them the whole

truth

Keep your word: if you promised to send

extracts later, make the note in the interview

tracking

Be polite and courteous – you never know if you

will have to call the person again someday

Don’t be afraid of stopping a conversation

once you realize the other person is a

windbag

If you have a long contact list to go through,

don’t waste your time with people who add no

value to your project or market analysis

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On the phone: Dealing with “awkward” questions

Try to prepare for all sorts of questions in advance, so you never are surprised… The more scenarios you think

through beforehand the more professional you act

27

Possible

questions

“How did you

get my

contact?”

“You don’t

know

anything

about this

business?”

“Who are

you working

for?”

“Please send

me an email

or fax with all

your

questions”

“Why should

I waste my

time talking

to you?”

“The

company

policy is not

to talk to

people over

the phone”

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Possible answer:

„We are in general searching the xxx

market and during the search we

came across your name and details“

Possible answer:

„I am at the moment trying to collect

all important information in order to

get an overall market understanding.

But you are the expert, that is why I

am glad that you share your

knowledge with me!“

Possible answer:

„It would be very helpful if we could it discuss it by phone… it helps

to directly clarify questions and reach a shared understanding.“

ALWAYS TALK TO THE PM BEFORE YOU SEND ANYTHING!

Possible answer:

„I understand and respect that. Would

it perhaps nevertheless be possible

that you answer two or three small

questions. Your confidentiality is of

course ensured.“

Possible answer:

„Because you might also be glad

to receive some more market

insights in the end… we might

send you some of our results

afterwards.“

Depends on project whether we take over client

name, our name or a certain role (DEFINED

BEFORE CALLING!)

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On the phone: Closing interviews

Three things to remember before closing interviews

28

By closing an

interview

professionally your

interviewee will

always feel valued

and you might have

won a useful source

to contact again in

the future

A complete stranger gave you his time and valuable information

Have you ever declined to give your opinion on a subject, on which you were an

authority?

Be thankful if the interviewee helped you to gather important data

“Thank you very much for your time and cooperation”

Be thankful

If you have identified a valuable source, try to keep it

Quite often new issues arise and you have to call back some of your interviewees

Always ask valuable interviewees if it’s okay to call them back for further questions

and note contact data, so we can provide the interview participants with the results

of the market study if promised

Get the

permission to

call back

and note

contact data

Your interview partner might know further valuable contacts

At the end of a good interview you should ask if the interviewee has knowledge of

any other people whom interviewing would be useful

This is an easy way of getting additional valuable contacts you might not have found

by browsing online

Ask for further

contacts

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On the phone: Main tips

Prompting a provoking statement can help you generate the information you need

29

Do not allow yourself to be blocked by receptionists/secretaries

watch out for trigger words like survey or market research

tell them as little as possible, sound confident and imply that it is important to talk to Mr. XY

Always try to be as straightforward and as natural as possible!

Stay positive – after every bad experience follows a good one at some point…

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If you have a long “to call” list, don’t be afraid to apologize and end the call if you think you are

wasting your time

Suggestions and prompting can help to generate information you need

if extracting “hard data” is very difficult, try to woo your interviewee with provoking statements, e.g.:

“I’ve talked to competitors of yours. They said the market is forecasted to increase by 5% over the next three years.

Are you as optimistic as they are?”

“Would you consider switching suppliers for a 5% discount?”

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How to track your interview status?

Recording conducted interviews in your “contact list” helps you to track your status and update your team members

(for more insights you can also check our CLR guidelines)

30

Global

statistics

Company, interviewee

& position Last contact date, status

and commentary are most

important in managing

your interview program

Phone

number

Source where the

interviewee has

been found

A tracking template is available on

request from your project manager

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How to record your interview results?

Provide detailed write-ups about every interview you conduct – either in Excel or in Word

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Rules of documentation

1. Create a standard telephone interview form as a

word/excel document (if not provided through your

project manager)

2. Document the interview straight away to ensure no

important information gets lost, or in the low-calling

times in the evening or during lunch break

3. Organize the notes in their logical order to be more

efficient in slide production afterwards

4. Write down interview results in detail and in your own

words – no catchword!

5. Note full interviewee data and demographic data of the

interview

6. Answer in complete and comprehensive sentences,

which also feature your analysis of the meaning of the

response

7. Include examples to make sure your answer is clear

and cannot imply second understandings

8. Make sure that your project manager gets the write-ups

and memos in due time

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Why is documentation so important?

A standardized and consequential documentation ensures that your results are also traceable by other persons and

different analyses can be deducted

32

An exact documentation of your results is especially

important as write-ups are sometimes directly

delivered to the client (so they need to be overarching,

complete, sound and flawless)

The PM needs to understand the content of the

interview, even if he was not there, to make sense for

a further client analysis, etc.

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Before you start calling, please discuss basic rules with your PM (Can I say the client name, etc.)

Listing at CLR – Some Principles!

When recording your results it is essential to consider some basic principles (for more insights you can also check

our CLR guidelines)

33

Write down interview results in detail and in your own words – no catchword!

In some cases your write-ups are directly transmitted to the costumer – the formatting has to be uniform, faultless

and correct

Please pay attention to aligned formatting and the completeness of your write-ups – they have to be

understandable for people who did not take part in the interview

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Conclusion &

Examples

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Necessity of good secondary and primary

research

generating very specific and detailed data

delivering sound client recommendation

modelling market sizes and developing forecasts (primary input is used to double-check the model and to provide

qualitative backing)

finding valuable qualitative information such as market drivers, their impact, future trends as well as market trends by

specific segments

identifying of key decision makers, which are crucial in any customer analyses

analyzing important players in specific markets in order to investigate the competitive environment

identifying a range of soft skills for companies moving into global markets

delivering an overview on market shares, which is one of the trickiest tasks in market research and requires a large-enough

sample of good interviews

Because every list and every write up is used to conduct a client analysis, it has to be formally and content-

wise consistent and correct!

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Good research work causes good results and satisfies the customer

Secondary and primary research results are necessarily needed for:

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Project example: Successful international market

entry

We carried out a European focused market analysis for UV curing applications in several industries in order to help

the client understand his growth possibilities

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Short description of project

The client‘s aim of the project was to get insights into the UV

curing market

This was done by ..

Providing market information (volume, etc.)

Listing market participants and interesting markets

Depicting the competitive landscape

Identifying future trends and market drivers

Preparing a market entry strategy

Results market volume

Results market trends

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The client‘s aim of the project was to understand the key

purchasing criteria and values of customer and non-

customer segments

The project was based on a 360°stakeholder primary

research in China, Germany and USA

It revealed insights into the brand selection, design features,

lacking standards and sales channels

Project example: Successful product strategy

development

We carried out a strategic survey for a mid-range product market in order to help the client understand whether he

can enter the market with a slightly premium product

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Short description of project

Results key decision criteria

Research funnel

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The client‘s aim of the project was to get an insight into the

iOS-based POS market in the hospitality sector

This was done by…

An initial assessment of company data

A thorough insight into the industry

A detailed analysis of products

An evaluation of the competitive landscape

A deep dive into competitor profiles

An identification of market drivers and trends

A forecasting of market penetration rates

Project example: Successful due diligence

We carried out a due diligence in the market of iOS-based POS systems in the hospitality sector to help the client

understand the risks and opportunities of buying a certain company

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Short description of project

Results market volume forecast

Results qualitative analysis

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Areas you can support in

We need you…

In order to deliver further successful client projects we need your support

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Carry out thorough secondary research

Deliver market understanding to CLEVIS Research its clients

Steer your own researcher team

Become the best in interviewing market participants

Support us in analyzing data and preparing it for the client

Add your perspective to our results

Become part of a project team

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CLR Company Profile

We are market-based management consultants and research experts...

CLEVIS Research Training - Researcher

8 August 2017 40

Leading consultancies 15%

PE/VC funds 15%

Start-Ups 10%

Medium-sized companies 40%

Multinational corporations 20%

Customers

Mission

CLR is an expert boutique helping companies of any size/industry to position themselves in a challenging environment by well-grounded research activities in the B2B area completed with tailored consulting solutions by a proven and holistic mix of methodology, by delivering first-hand market information locally and internationally with a skilled and committed team

Research &

Consulting

Expert knowledge and experience in relevant topics related to market-based management:

- Sales & market strategy

- Marketing & customer journey

- Product and business innovation

- Mergers & acquisitions

- Procurement & IT

Over 300 successful research &

consulting projects in over 100

markets and more than 50 different

languages

Young talents and a vital pool of

over 200 freelance analysts

Managing entrepreneurs

Innovators, lean manager and

experts in virtual collaboration

Who we are and what we can offer..

Page 41: Instruction Material: The basics of thorough primary …...Although secondary research is quite inexpensive, it is not as accurate or useful as specific primary research Example: Secondary

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Font color

0,0,0

Design color

194,33,58

31, 66, 93

74, 185, 207

0,0,0

217, 118, 133

255, 192, 0

0,112,192

Highlighting colors

0,176,80

204, 204, 204

240, 240, 240

CLEVIS Research GmbH

Erika-Mann-Straße 53

D-80636 Munich

Tel. +49 (0)89 242 111-0

Fax +49 (0)89 242 111-55

www.clevis-research.de

Contact details

CLEVIS Research Training - Researcher

8 August 2017 41