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v. 1.1
INSTITUTE OF HOSPITALITY EBOOKS 2013 HELD IN e-RESOURCES COLLECTION
TITLE DATE AUTHOR PUBLISHER
1001 Ways to Make More Money As a Speaker, Consultant, or Trainer : Plus 300 Rainmaking Strategies for Dry Times
2004 Walters, Lillet. McGraw-Hill Professional
201 Ways to Turn Any Employee Into a Star Performer {McGraw Hill Professional}
2004 Hawley, Casey Fitts. McGraw-Hill
24 Hours to the Perfect Interview : Quick Steps for Planning, Organizing & Preparing for the Interview That Gets the Job
2004 DeLuca, Matthew J.; DeLuca, Nanette F.
McGraw-Hill
A Career As a Chef : The Creative Cook Is the Key to a Successful Restaurant {Careers ; No. 230}
2005 Institute for Career Research
Absolute Beginner’s Guide to Winning Presentations
2004 Weissman, Jerry.; Kaszubski, William
Que Pub.
Accountability : Managing for Maximum Results {Fifty-Minute Series}
2002 Lloyd, Sam R. Crisp Learning
Accounting and Financial Analysis in the Hospitality Industry {Butterworth-Heinemann Hospitality Management Series}
2005 Hales, Jon. Elsevier Butterworth-Heinemann
Addressing Foodborne Threats to Health : Policies, Practices, and Global Coordination
2006 National Academies Press
Adventure Tourism : The New Frontier 2003 Swarbrooke, John. Butterworth-Heinemann Advertising in Tourism and Leisure 2001 Morgan, Nigel.;
Pritchard, Annette. Butterworth-Heinemann
American Dietetic Association Guide to Eating Right When You Have Diabetes
2003 Powers, Margaret A John Wiley
Analyzing Operations in Business : Issues, Tools, and Techniques
1998 Summers, Michael Roger.
Quorum Books,
Architecture and Tourism : Perception, Performance, and Place {English ed.}
2004 Lasansky, D. Medina.; McLaren, Brian.
Berg
Arts, Entertainment and Tourism 2000 Hughes, Howard. Butterworth-Heinemann At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
2012 Eliason, Frank Wiley
Auditing for Managers : The Ultimate Risk Management Tool
2005 Pickett, K. H. Spencer.; Pickett, Jennifer M.
John Wiley & Sons
A-Z of Facilities and Property Management 2006 Martin, David M Thorogood Bartending for Dummies {For Dummies; 3rd ed.} 2006 Foley, Ray. Wiley Basic Business Math : A Life-skills Approach {Fifty-Minute Series}
1997 Truchon, Richard P. Crisp Publications
Basic Economics : A Citizen’s Guide to the Economy
2001 Sowell, Thomas. Basic Books,
Battlefield Tourism : History, Place and Interpretation {Advances in Tourism Research}
2007 Ryan, Chris
v. 1.1
TITLE DATE AUTHOR PUBLISHER Becoming More Effective {Super Series (Institute of Leadership & Management (Great Britain)); 4th ed.}
2003 Thackray, Deirdre.; Jenkins, Dela.; Cadman, Eileen.
Elsevier LTD.
Beginning French for the Utterly Confused 2003 Mercado, A. Sebastian. McGraw-Hill Behind the Smile : The Working Lives of Caribbean Tourism
2003 Gmelch, George. Indiana University Press
Benchmarking in Tourism and Hospitality Industries : The Selection of Benchmarking Partners
2002 Wober, Karl W. CABI Pub.
Benders’ Dictionary of Nutrition and Food Technology {Woodhead Publishing in Food Science, Technology and Nutrition; 8th ed.}
2006 Bender, David A.; Bender, Arnold E.
Woodhead Pub.
Best Practice in Accessible Tourism : Inclusion, Disability, Ageing Population and Tourism
2012 Ambrose, Ivor; Darcy, Simon; Buhalis, Dimitrios.
Channel View Publications
Beyond Branding : How the New Values of Transparency and Integrity Are Changing the World of Brands
2005 Ind, Nicholas. Kogan Page
Bids, Tenders & Proposals : Winning Business Though Best Practice {Rev. 2nd ed.}
2007 Lewis, Harold. Kogan Page Ltd
Bioterrorism : A Guide for Facility Managers 2005 Gustin, Joseph F. Fairmont Press
Bioterrorism and Food Safety 2005 Rasco, Barbara.; Bledsoe, Gleyn E.
CRC Press
Blended Elearning : Integrating Knowledge, Performance, Support, and Online Learning {1St Ed.}
2003 Bielawski, Larry.; Metcalf, David
HRD Press
Brand Called You : Create a Personal Brand That Wins Attention and Grows Your Business
2009 Montoya, Peter.; Vandehey, Tim.
McGraw-Hill Professional
British Tourism : The Remarkable Story of Growth
2005 Middleton, Victor T. C.; Lickorish, Leonard J.
Elsevier/Butterworth-Heinemann
Building Great Customer Experiences 2002 Shaw, Colin.; Ivens, John.
Palgrave Macmillan (UK)
Building Your Career Portfolio 2001 Poore, Carol A. Career Press, Business Development : A Guide to Small Business Strategy
2001 Butler, David. Butterworth-Heinemann
Business Development in Licensed Retailing : A Unit Manager’s Guide {Hospitality, Leisure and Tourism Series}
2003 Lashley, Conrad.; Lincoln, Guy.
Butterworth-Heinemann
Business of Consulting : The Basics and Beyond {Pfeiffer Essential Resources for Training and HR Professionals; 2nd ed.}
2007 Biech, Elaine. John Wiley & Sons, Inc. (US)
Business Research : A Practical Guide for Undergraduate and Postgraduate Students
2003 Collis, Jill.; Hussey, Roger.
Palgrave Macmillan
Business Resumption Planning 2005 Devlin, Edward S. Auerbach Business Travel and Tourism 2001 Swarbrooke, John.;
Horner, Susan. Butterworth-Heinemann
Care Packages for Your Customers : An Idea a Week to Enhance Customer Service {McGraw Hill Professional}
2007 Glanz, Barbara A. McGraw-Hill Professional
v. 1.1
TITLE DATE AUTHOR PUBLISHER Career Bounce-back! : The ‘Professionals in Transition’ Guide to Recovery & Reemployment
1998 Birkel, J. Damian.; Miller, Stacey J.
AMACOM Books
Career Building : Your Total Handbook for Finding a Job and Making It Work
2009 HarperCollins
Career Change Handbook : How to Find Out What You’re Good At and What You Enjoy—then Get Someone to Pay You for It {Rev. and Updated 3rd ed.}
2006 Green, Graham. How To Books, Ltd.
Career Networking : How to Develop the Right Contacts to Help You Throughout Your Working Life
1997 Alexander, Laurel. How To Books, Ltd.
Career Opportunities in the Food and Beverage Industry
2010 Hill, Kathleen. Facts on File, Inc.
Career Opportunities in Travel and Hospitality {Career Opportunities}
2010 Burns, Jennifer Bobrow.
Facts on File, Inc.
Careers for Gourmets & Others Who Relish Food {VGM Careers for You Series}
2002 Donovan, Mary Deirdre. VGM Career Books,
Careers in Management Consulting : Sharing Expertise and Knowledge {Careers ; No. 302}
2005 Institute for Career Research
Careers in Meeting and Events Management, Hospitality Marketing : Increasingly Important Business Function Planning Everything From Sales Me
2005 Institute for Career Research
Case Studies in Ecotourism 2003 Buckley, Ralf. CABI Pub. Catering Management {3rd ed.} 2007 Scanlon, Nancy Loman. John Wiley & Sons Check Your English Vocabulary for Leisure, Travel and Tourism
2007 Wyatt, Rawdon A & C Black
Chocolates On the Pillow Aren’t Enough : Reinventing the Customer Experience
2007 Tisch, Jonathan M. John Wiley & Sons, Inc.
Class Acts : Service and Inequality in Luxury Hotels
2007 Sherman, Rachel. University of California Press
Coaching for Commitment : Achieving Superior Performance From Individuals and Teams {Pfeiffer Essential Resources for Training and HR Professionals}
2008 Coe, Cindy.; Zehnder, Amy; Kinlaw, Dennis C.
Pfeiffer
Coaching for Emotional Intelligence : The Secret to Developing the Star Potential in Your Employees
2007 Wall, Bob. Amacom
Competency-based Performance Reviews : How to Perform Employee Evaluations the Fortune 500 Way
2008 Kessler, Robin. The Career Press
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation {University of Michigan Business School Management Series}
2003 Gustafsson, Anders.; Johnson, Michael D.
John Wiley & Sons, Inc. (US)
Competitive Tendering : Management and Reality : Achieving Value for Money
1997 Sayers, Philip E & FN Spon
Concurrent Marketing : Integrating Product, Sales, and Service
1995 Cespedes, Frank V. Harvard Business School Press,
v. 1.1
TITLE DATE AUTHOR PUBLISHER Conferences and Conventions : A Global Industry
2003 Rogers, Tony. Butterworth-Heinemann
Conservation and Sustainability in Historic Cities
2007 Rodwell, Dennis Blackwell
Conversational Spanish Grammar for the Hospitality Classroom
2007 Casado, Matt A. John Wiley & Sons
Corporate Environmental Management 2008 Darabaris, John. CRC Press Corporate Social Responsibility : Balancing Tomorrow’s Sustainability and Today’s Profitability
2006 Hawkins, David E. Palgrave Macmillan
Corporate Social Responsibility : Doing the Most Good for Your Company and Your Cause
2005 Kotler, Philip.; Lee, Nancy
Wiley
Countdown to French : Learn to Communicate in 24 Hours
2004 Stein, Gail. McGraw-Hill
Creating Experiences in the Experience Economy
2008 Darmer, Per; Sundbo, John
Edward Elgar Publishing Ltd
Crisis Management in the Food and Drinks Industry : A Practical Approach {2Nd Ed.}
2005 Doeg, Colin. Springer
Crisis Management in the Tourism Industry 2003 Glaesser, Dirk. Butterworth-Heinemann
Cruise Operations Management : Hospitality Perspectives
2012 Gibson, Philip Routledge
Cruise Operations Management {Management of Hospitality and Tourism Enterprises Series}
2006 Gibson, Philip. Elsevier Butterworth-Heinemann
Cruise Ship Tourism 2006 Dowling, Ross Kingston.
CABI Pub.
Culinary Calculations : Simplified Math for Culinary Professionals
2004 Jones, Terri. John Wiley
Culinary Creation : An Introduction to Foodservice and World Cuisine {Butterworth-Heinemann Hospitality Management Series}
2006 Morgan, James L. Elsevier Ltd.
Culinary Taste : Consumer Behaviour in the International Restaurant Sector
2004 Sloan, Donald. Elsevier Butterworth Heinemann
Cultural Tourism in a Changing World : Politics, Participation and (Re)presentation {Tourism and Cultural Change ; 7}
2006 Smith, Melanie K.; Robinson, Mike
Channel View Publications
Customer Care Excellence : How to Create an Effective Customer Focus {5th Ed.}
2008 Cook, Sarah. Kogan Page
Customer Relationship Management : Concepts and Technologies {2nd Ed.} [3 users]
2009 Buttle, Francis. Elsevier Ltd.
Customer Relationship Management : Concepts and Tools
2004 Buttle, Francis. Elsevier
Customer Service Training {Trainer’s Workshop Series}
2006 Kamin, Maxine. Elsevier
Customer Service Management Training 101 2012 Evenson, Renee. AMACOM
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results (2nd ed.)
2011 Evenson, Renee AMACOM Books
v. 1.1
TITLE DATE AUTHOR PUBLISHER Delicious Desserts When You Have Diabetes : Over 150 Recipes
2003 Kapoor, Sandra John Wiley
Delighting Your Customers—on a Shoestring : Delivering Excellent Customer Service Without Breaking the Bank {Business on a Shoestring}
2007 Owton, Avril. A & C Black Publishers Limited
Delivering Effective Training Sessions {Fifty-Minute Series}
1993 McArdle, Geri E. H. Crisp publications
Design and Equipment for Restaurants and Foodservice : a Management View {3rd ed.}
2009 Katsigris, Costas.; Thomas, Chris
John Wiley & Sons, Inc. (US)
Destination Benchmarking : Concepts, Practices and Operations
2004 Kozak, M. CABI Pub.
Destination Branding : Creating the Unique Destination Proposition
2002 Morgan, Nigel.; Pritchard, Annette.; Pride, Roger.
Butterworth-Heinemann
Destination Recommendation Systems : Behavioral Foundations and Applications
2006 Fesenmaier, Daniel R.; Wöber, Karl W.; Werthner, H.
CABI Pub.
Developing Employee Capital : Setting the Stage for Lifelong Learning
2004 Kalamas, David J.; Kalamas, Joan Berry
HRD Press
Developing Hospitality Properties and Facilities [3 users]
2004 Ingram, Hadyn; Ransley, Josef.
Butterworth-Heinemann
Dictionary of Travel, Tourism and Hospitality 2003 Medlik, S. Boston
Differences That Work : Organizational Excellence Through Diversity {Harvard Business Review Book Series}
1994 Gentile, Mary C. Harvard Business School Pub.
Earn Money in Retirement : How to Draw On a Lifetime of Experience to Supplement Your Pension
2006 Green, Jim. How To Books, Ltd.
E-business Fundamentals {Routledge E-business Series}
2003 Jackson, Paul J.; Harris, Lisa.; Eckersley, Peter M.
Routledge
Ecotourism : An Introduction 2003 Fennell, David A. Routledge
Ecotourism {3rd ed.} 2008 Fennell, David A. Ecotourism Programme Planning 2002 Fennell, David A. CABI Pub. Effective Customer Care {Creating Success} 2010 Wellington, Patricia. Kogan Page Employment Relations in the Hospitality and Tourism Industries {Routledge Studies in Employment Relations}
2004 Lucas, Rosemary. Routledge
End of Life in Care Homes : A Palliative Approach
2003 Katz, Jeanne.; Peace, Sheila M.
Oxford University Press
Entrepreneur’s Guide to Advertising (The Entrepreneur’s Guide)
2010 Ogden, James R.; Rarick, Scott
ABC-CLIO
Environment and Tourism {Routledge Introductions to Environment Series; 2nd ed.}
2008 Holden, Andrew.
Essentials of Human Nutrition {2nd ed.} 2002 Mann, Jim.; Truswell, A. Stewart.
Oxford University Press
Essentials of Sports Nutrition 2002 Brouns, F. Wiley
v. 1.1
TITLE DATE AUTHOR PUBLISHER Event Marketing : How to Successfully Promote Events, Festivals, Conventions, and Expositions {Wiley Event Management Series}
2002 Hoyle, Leonard H. J. Wiley
Events Design and Experience {Events Management Series; 1st ed.} [3 users]
2007 Berridge, Graham. Butterworth-Heinemann
Events Management [3 users] 2012 Bladen, Charles. Routledge
Events Management [3 users] 2011 Bowdin, G. A. J. Butterworth-Heinemann
Events Management {Events Management Series; 2nd Ed.}
2006 Bowdin, G. A. J. Elsevier/Butterworth-Heinemann
Excel Models for Business and Operations Management
1999 Barlow, John F. Wiley
Excuses, Excuses, Excuses : For Not Delivering Excellent Customer Service – and What Should Happen!
2001 Doane, Darryl S.; Sloat, Rose D.
HRD Press
Executive Stamina : How to Optimize Time, Energy, and Productivity to Achieve Peak Performance
2008 Seldman, Marty.; Seldman, Joshua
John Wiley & Sons, Inc. (US)
Exercise and Sport in Diabetes {Diabetes in Practice; 2nd ed.}
2005 Nagi, Dinesh John Wiley
Facilities Management Handbook 2009 Booty, Frank. Elsevier/Butterworth-Heinemann
Facilities Manager's Desk Reference 2010 Wiggins, Jane M. Blackwell
Fast and Simple Diabetes Menus 2004 Wedman-St. Louis, Betty
McGraw-Hill
Festival and Events Management : An International Arts and Culture Perspective [3 users]
2004 Yeoman, Ian. Elsevier Butterworth-Heinemann
Financial Management for Hospitality Decision Makers
2002 Guilding, Chris.
Flight Catering {2nd ed.} 2004 Jones, Peter Elsevier Butterworth-Heinemann
Food and Beverage Cost Control 2002 Miller, Jack E.; Hayes, David K.; Dopson, Lea R.
Wiley,
Food Safety Handbook 2003 Schmidt, Ronald H.; Rodrick, Gary Eugene
Wiley-Interscience
Food Service Manual for Health Care Institutions {3rd ed.}
2004 Puckett, Ruby P.; Byers, Brenda A.
Jossey-Bass
Food Supply Chain Management : Issues for the Hospitality and Retail Sectors
2001 Eastham, Jane F.; Sharples, Liz.; Ball, Stephen D.
Butterworth-Heinemann
Food Tourism Around the World : Development, Management, and Markets
2003 Hall, Colin Michael Butterworth-Heinemann
Franchising Hospitality Services {Hospitality, Leisure and Tourism Series}
2000 Lashley, Conrad.; Morrison, Alison J.
French Cuisine : The Gourmet’s Companion 1997 Sadowski, Jeffrey A. J. Wiley,
Fresh Customer Service Ebook : Treat the Employee As #1 and the Customer As #2 and
2007 Brown, Michael D. Electronic & Database Publishing, Inc.
v. 1.1
TITLE DATE AUTHOR PUBLISHER You Will Get Customers for Life From New Recruit to High Flyer : No-nonsense Advice On How to Fast Track Your Career
2006 Karseras, Hugh. Kogan Page
Front Office Operations and Management 2001 Ismail, Ahmed. Delmar Thomson Learning,
Fundamentals of Menu Planning {3rd ed.} 2009 McVety, Paul J.; Ware, Bradley J.; Ware, Claudette Levesque.
John Wiley & Sons, Inc. (US)
Geotourism 2006 Dowling, Ross Kingston.; Newsome, David
Elsevier Butterworth-Heinemann
Get the Best from a Career Break : How to Make the Most of Your Time Away from the Office {Steps to Success (London, England)}
2005 A & C Black Publishers Limited
Getting Started in Consulting {3rd ed., Completely Updated.}
2009 Weiss, Alan. John Wiley & Sons, Inc. (US)
Global Tourism 2005 Theobald, William F. Elsevier Butterworth-Heinemann
Global Tourism Higher Education : Past, Present, and Future
2012 Hsu, Cathy H. C. Taylor and Francis
Gluten-free for a Healthy Life : Nutritional Advice and Recipes for Those Suffering From Celiac Disease and Other Gluten-related Disorders
2003 Tessmer, Kimberly A. New Page Books,
Guerrilla Marketing Research : Marketing Research Techniques That Can Help Any Business Make More Money
2006 Kaden, Robert J. Kogan Page
Handbook of Hygiene Control in the Food Industry {Woodhead Publishing in Food Science and Technology}
2005 Lelieveld, H. L. M.; Mostert, M. A.; Holah, J. T.
Woodhead Pub.
Harvard Business Essentials. Hiring and Keeping the Best People {Harvard Business Essentials Series}
2002 Harvard Business School Press,
Harvard Business Review On Brand Management {Harvard Business Review Paperback Series}
1999 Harvard Business School Press,
Harvard Business Review On Breakthrough Leadership {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On Customer Relationship Management {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On Effective Communication {Harvard Business Review Paperback Series}
1999 Harvard Business School Press,
Harvard Business Review On Entrepreneurship {Harvard Business Review Paperback Series}
1999 Harvard Business School Press,
v. 1.1
TITLE DATE AUTHOR PUBLISHER Harvard Business Review On Finding and Keeping the Best People {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On Leadership {Harvard Business Review Paperback Series}
1998 Harvard Business School Press,
Harvard Business Review On Managing Diversity {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On Marketing {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On Turnarounds {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Harvard Business Review On What Makes a Leader {Harvard Business Review Paperback Series}
2001 Harvard Business School Press,
Heritage Marketing 2006 Misiura, Shashi. Elsevier Butterworth-Heinemann
Home Care Enteral Feeding {Nestlé Nutrition Workshop Series. Clinical & Performance Programme ; V. 10}
2005 Lochs, H.; Thomas, D. R.
Nestec
Home Parenteral Nutrition 2006 Bozzetti, F.; Staun, Michael.; Gossum, Andre van.
CABI Pub.
Hospitality : A Social Lens {Advances in Tourism Research Series; 1st ed.}
2007 Lashley, Conrad Elsevier
Hospitality Business Development {1st ed.} [3 users]
2010 Hassanien, Ahme;: Dale, Crispin; Clarke, Alan
Butterworth-Heinemann/Elsevier
Hospitality Financial Management 2007 DeFranco, Agnes L.; Lattin, Thomas W.
John Wiley & Sons
Hospitality Law : Managing Legal Issues in the Hospitality Industry {3rd ed.}
2009 Barth, Stephen C John Wiley
Hospitality Law : Managing Legal Issues in the Hospitality Industry {3rd ed.}
2009 Barth, Stephen C.; Hayes, David K.
John Wiley & Sons, Inc.
Hospitality Management Accounting 2004 Jagels, Martin.; Coltman, Michael M.
John Wiley
Hospitality Management Accounting {9th ed.} [3 users]
2007 Jagels, Martin.; Ralston, Catherine E.
John Wiley & Sons
Hospitality Marketing : Principles and Practice [3 users]
2011 Bowie, David; Buttle, Francis.
Elsevier Butterworth-Heinemann
Hospitality Marketing : An Introduction 2004 Bowie, David.; Buttle, Francis.
Elsevier Butterworth-Heinemann
Hospitality Marketing Management {4th ed.} 2006 Reid, Robert D.; Bojanic, David C.
Wiley
Hospitality Sales and Promotion : Strategies for Success {Professional Hospitality Guides}
2001 Taylor, Derek. Butterworth-Heinemann
Hospitality Security : Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment
2012 Clifton, Darrell. CRC Press
v. 1.1
TITLE DATE AUTHOR PUBLISHER Hospitality Strategic Management : Concepts and Cases {2nd ed.} [3 users]
2010 Enz, Cathy A. John Wiley & Sons, Inc. (US)
Hotel and Lodging Management : An Introduction
2001 Stutts, Alan T. John Wiley,
Hotel Convention Sales, Services, and Operations
2007 Golden-Romero, Pat. Elsevier/Butterworth-Heinemann
Hotel Front Office Management {4Th ed.} [3 users]
2007 Bardi, James A. John Wiley & Sons
Hotel Management and Operations {4th ed.} [3 users]
2007 Rutherford, Denney G.-O'Fallon, Michael J.
John Wiley
How to Be Better At ... Customer Care 1999 Foster, Timothy R. V. Kogan Page How to Buy & Run a Small Hotel : The Complete Guide to Setting Up and Managing Your Own Hotel, Guesthouse or B&B {5th ed., Rev. and Updated.
2007 Parker, Ken. How To Books
How to Buy & Run Your Own Hotel 2008 Lloyd, Mark. How To Books, Ltd. How to Click With Everyone Every Time 2004 Rich, David. McGraw-Hill
How to Do Everything With Your Web 2.0 Blog 2008 Stauffer, Todd McGraw-Hill How to Get a First : The Essential Guide to Academic Success {Routledge Study Guides}
2004 Dixon, Thomas. Routledge Falmer
How to Interview Like a Top MBA : Job-winning Strategies From Headhunters, Fortune 100 Recruiters, and Career Counselors
2004 Leanne, Shelly. McGraw-Hill
How to Prepare a Business Plan {Sunday Times Business Enterprise Guide; Rev. 4th Ed.}
2004 Blackwell, Edward. Kogan Page
How to Retire Abroad : Your Complete Guide to a Fresh Start in the Sun {3Rd Ed.}
2007 Jones, Roger. How To Books, Ltd.
How to Run a Great Hotel : Everything You Need to Achieve Excellence in the Hotel Industry
2009 Larkin, Enda M. How To Books, Ltd.
How to Start and Run Your Own Bed & Breakfast Inn
1992 Hotch, Ripley.; Glassman, Carl A.
Stackpole Books,
How to Start and Run Your Own Restaurant {Successful Business Start-ups}
2007 Godsmark, Carol. How To Books
How to Write a Great CV : Discover What Interviewers Are Looking For, Focus On Your Strengths and Perfect Your Presentation
2007 McGee, Paul. How To Books
How You Do—What You Do : Create Service Excellence That Wins Clients for Life {McGraw-Hill Professional}
2008 Livingston, Bob. McGraw-Hill Professional
HRD in Small Organisations : Research and Practice {Routledge Studies in Human Resource Development ; 7}
2004 Stewart, Jim; Graham, Beaver
Routledge
Human Resource Management for the Hospitality and Tourism Industries
2007 Nickson, Dennis. Butterworth-Heinemann
Human Resources Management in the Hospitality Industry: An Introductory Guide {8Th Ed.}
2005 Eade, Vincent H.; Boella, M. J.; Goss-Turner, Steven.
Elsevier/Butterworth Heinemann
I’m on LinkedIn, Now What??? : A Guide to Getting the Most Out of LinkedIn {2Nd Ed.}
2008 Alba, Jason. Happy About
v. 1.1
TITLE DATE AUTHOR PUBLISHER Implementing a Training and Development Strategy
2003 Cartwright, Roger. Capstone,
Improve Your Coaching and Training Skills {Creating Success}
2008 Forsyth, Patrick. Kogan Page
Improving Inventory Record Accuracy : Getting Your Stock Information Right
2004 Wild, Antony. Elsevier Butterworth Heinemann
Improving On-the-job Training : How to Establish and Operate a Comprehensive OJT Program
2004 Rothwell, William J.; Kazanas, H. C.
Pfeiffer
Improving Tourism and Hospitality Services 2004 Laws, Eric. CABI Pub.
Innovation in Hospitality and Tourism 2012 Pikkemaat, Birgit-Peters, Mike
Taylor and Francis
International Business and Tourism : Global Issues, Contemporary Interactions {Routledge International Series in Tourism, Business and Management
2008 Coles, Tim.; Hall, Colin Michael
Taylor & Francis Routledge
International Cultural Tourism : Management, Implications, and Cases
2005 Sigala, Marianna.; Leslie, David.
Elsevier Butterworth-Heinemann
International Handbook of Tourism Education {Advances in Tourism Research Series; 1st Ed.}
2005 Airey, D. W.; Tribe, John.
Elsevier
Introduction to Catering : Ingredients and Success
2001 Shiring, Stephen B.; Jardine, R. William.; Mills, Richard J.
Delmar
Introduction to Management in the Hospitality Industry {9Th Ed.}
2009 Barrows, Clayton W John Wiley
Introduction to the Hospitality Industry {7Th Ed.} 2009 Barrows, Clayton W John Wiley It’s All About Service : How to Lead Your People to Care for Your Customers
2005 Pelletier, Ray. John Wiley & Sons, Inc. (US)
Job Search and Career Checklists : 101 Proven Time-saving Checklists to Organize and Plan Your Career Search
2005 Hirsch, Arlene S. Jist Publishing
Joy of Retirement : Finding Happiness, Freedom, and the Life You’ve Always Wanted
2008 Borchard, David C.; Donohoe, Patricia A.
AMACOM Books
Juggle! : Rethink Work, Reclaim Your Life 2009 Sanders, Ian. John Wiley & Sons, Ltd. (UK)
Just Enough Project Management : The Indispensable Four-step Process for Managing Any Project, Better, Faster, Cheaper
2005 Cook, Curtis R. McGraw-Hill
Kitchens : The Culture of Restaurant Work 1996 Fine, Gary Alan. University of California Press,
Leadership and Personal Development : A Toolbox for the 21st Century Professional
2011 Green, Mike; Amann, W.; Kruckeberg, Katja.
Information Age Pub.
Leisure and Recreation Management {5Th Ed.} 2005 Torkildsen, George. Routledge
Leisure and Tourism Policy and Planning 2002 Veal, Anthony James. CABI Pub. Leisure in Contemporary Society {2Nd Ed.} 2006 Roberts, Kenneth. CABI Pub. Leisure Marketing : A Global Perspective 2005 Horner, Susan.;
Swarbrooke, John. Elsevier Butterworth-Heinemann
Make Your Contacts Count : Networking Know-how for Business and Career Success {2Nd Ed.}
2007 Baber, Anne.; Waymon, Lynne.
AMACOM Books
v. 1.1
TITLE DATE AUTHOR PUBLISHER Making the Most of HACCP : Learning from Other’s Experience {Woodhead Publishing in Food Science and Technology}
2001 Mayes, Tony.; Mortimore, Sara.
CRC Press
Making Work Experience Count : How to Get the Right Work Experience and Improve Your Career Prospects
1999 Longson, Sally. How To Books,
Manage Your Career : How to Develop Your Career in the Right Direction {Steps to Success (London, England)}
2006 A & C Black Publishers Limited
Management By Menu (4Th Ed.) 2008 Kotschevar, Lendal Henry.; Withrow, Diane.
John Wiley & Sons, Ltd. (UK)
Management of Event Operations {Events Management Series}
2006 Tum, Julia.; Norton, Philippa.; Wright, J. Nevan.
Elsevier/Butterworth-Heinemann
Managerial Competence Within the Hospitality and Tourism Service Industries : Global Cultural Contextual Analysis {Routledge Advances in Man
2006 Saee, John. Routledge
Managing Britain’s Marine and Coastal Environment : Towards a Sustainable Future {Routledge Advances in Maritime Research ; 10}
2005 Smith, Hance D.; Potts, Jonathan.
National Maritime Museum
Managing Business Risk : A Practical Guide to Protecting Your Business {2Nd Ed.}
2005 Reuvid, Jonathan. Kogan Page
Managing Coastal Tourism Resorts : A Global Perspective {Aspects of Tourism ; 34}
2007 Agarwal, Sheela; Shaw, Gareth.
Managing Public Sport and Leisure Services 2004 Robinson, Leigh. Routledge
Managing Tourism and Hospitality Services : Theory and International Applications
2006 Prideaux, B.; Moscardo, Gianna.; Laws, Eric
CABI Pub.
Managing Virtual Projects 2005 Gonçalves, Marcus. McGraw-Hill Manual of Travel Agency Practice 2003 Syratt, Gwenda. Elsevier /Butterworth-
Heinemann Marine Ecotourism : Issues and Experiences {Aspects of Tourism ; 7}
2003 Garrod, B.; Wilson, Julie C.
Channel View Publications,
Market Intelligence : How and Why Organizations Use Market Research {Market Research in Practice Series}
2004 Callingham, Martin. Kogan Page
Market Research in Practice : A Guide to the Basics {Market Research in Practice Series}
2004 Hague, Paul N.; Hague, Nick; Morgan, Carol-Ann
Kogan Page
Marketing Hospitality 2002 Hsu, Cathy H. C.; Powers, Thomas F.
J. Wiley,
Marketing in Travel and Tourism 2001 Middleton, Victor T. C.; Clarke, Jackie,
Butterworth-Heinemann
Marketing Research Kit for Dummies 2010 Hyman, Michael R.; Sierra, Jeremy A.
John Wiley & Sons, Inc. (US)
Marketing Your Consulting Services 2003 Biech, Elaine. John Wiley & Sons, Inc. (US)
v. 1.1
TITLE DATE AUTHOR PUBLISHER Marketing Your Service {Self-Counsel Business Series; 4th Ed.}
2003 Withers, Jean.; Vipperman, Carol.
International Self-Counsel Press
Meeting Planner’s Guide to Catered Events 2009 Shock, Patti J.; Stefanelli, John M.
John Wiley & Sons, Inc. (US)
Mentoring in Action : A Practical Guide {2Nd Ed.}
2006 Megginson, David Kogan Page
Mergers and Acquisitions : Creating Integrative Knowledge {Strategic Management Society Book Series}
2004 Pablo, Amy L.; Javidan, Mansour.
Blackwell Pub.
Mid-career Success Guide : Planning for the Second Half of Your Working Life
2006 Power, Sally J. Greenwood Publishing Group
Million Dollar Consulting Toolkit : Step-by-step Guidance, Checklists, Templates, and Samples From the Million Dollar Consultant
2006 Weiss, Alan. John Wiley & Sons, Inc. (US)
Monitoring for a Sustainable Tourism Transition : The Challenge of Developing and Using Indicators
2005 Miller, Graham.; Twining-Ward, Louise.
CABI Pub.
More Results-oriented Job Descriptions : 226 Models to Use or Adapt—with Guidelines for Creating Your Own
1998 Plachy, Roger.; Plachy, Sandra J.
AMACOM
Natural Area Tourism : Ecology, Impacts, and Management {Aspects of Tourism}
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New Frontiers in Marine Tourism : Diving Experiences, Sustainability, Management
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