INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Three Approaches to Distance Learning Support Services EDUCAUSE 2002 Copyright Bridget Moore and Mark Raby,

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING

Three Approaches to Distance Learning Support Services

EDUCAUSE 2002Copyright Bridget Moore and Mark Raby , 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by

permission of the author. To disseminate otherwise or to republish requires written permission from the author.



About Virginia Tech• Public land-grant university• 170 degree programs• 2000 faculty• Over 25,000 students• Top 50 Research I Institution• University assets:

– Faculty– Faculty Development Institute– IT Infrastructure and Systems– Distance and Distributed Learning

Focusing on teaching and learning, research and outreach, the university creates, conveys and applies knowledge to expand personal growth and opportunities, advance social and community development, foster economic competitiveness and improve the quality of life.



Institute for Distance & Distributed Learning(IDDL)

Created in 1999, the Institute for Distance and Distributed Learning provides leadership, coordination, management and support to the distance learning activities of Virginia Tech. The Institute takes a holistic approach to distance learning where the students total educational experience is considered.

Electronically extend the campus

Provide an Open Campus

Research& Development

International Education

Specialized& Contractual



IDDL Organization and Vision

• Administration• Instructional Program

Development• Planning, Assessment &

Research• Program Support Services• Special Initiatives,

Outreach & Marketing

Vision

Virginia Tech will be a world-class leader in eLearning transcending the barriers of time and place to offer new knowledge for a global community. In support of this vision the Institute for Distance and Distributed Learning will:

•Provide accessible and scalable teaching and learning resources and support services for students, faculty and staff;

•Ensure the eLearning efforts are committed to quality and continuous improvement and meet new learner requirements and expectations.


Distance Learning Snapshot

• Current Offerings– 14 Master Degrees

– 6 Post-graduate Certificates

– 400 credit and non-credit courses

• In Development– 2 Masters Degrees

– 3 Post-graduate Certificates

– 30 credit courses

– 12 non-credit mini & short online courses

0

50

100

150

200

250

300

350

400

450

93/ 94 94/ 95 95/ 96 96/ 97 97/ 98 98/ 99 99/ 00 00/ 01 01/ 02

Number of DDL courses

Human Resources& Education

30.4%

Agriculture & Life Sciences

5.7%

Architecture & Urban Studies 3.8%

Arts & Sciences25.9%

Business8%

Engineering25.5% Natural Resources;

Vet Med>1%

10,020 enrollments 2001/2002



Nationally Recognized Online Programs

• Instructional Technology Masters• Physical Education Masters• Career and Technical Education Masters• Master of Information Technology (Higher

Education-Virtual Learning/Collaboration Award)

Rated among the “best online graduate degree programs” by US News and World Report


eLearning Faculty

• Every college represented

• 65 departments

• 388 different faculty taught eLearning courses during the last 4 years

• 79 eLearning faculty hold Titled Professorships or have received prestigious awards (3-Alumni Distinguished Professors, 2-University Distinguished Professors, 16-Academy of Teaching Excellence)

• Recognized for their content expertise

• Knowledgeable of instructional technologies

– 93.34% - Instructor was knowledgeable about technology used


eLearning Support ServicesStrategic Partnerships

• University Libraries– Online Catalog– Interlibrary Loan– Access to Restricted Databases and eJournal

• Educational Technologies– Learning Management Systems– Faculty Development Institute

• Information Systems– Online Admissions and Registration– Online Credit Card Payment– IDDL Server Support- 24/7– HelpDesk


eLearning Support Services - Faculty

• Professional Development– Faculty Development Institute

• Nine tracks• 400 plus faculty each summer• 3-day intensive workshops

– IDDL Sponsored FDI Track• Focus on teaching strategies• Peer experiences with eLearning • Instructional design• Effective communication and

collaboration techniques• Selecting appropriate technologies



• Professional Development– IDDL Workshops and Orientations

• Provided 150 workshops/orientations

• 500 different faculty

• Effective techniques for teaching online courses

• Interactive videoconferencing orientations

• CentraOne orientations on instructional strategies and software use

– Individual consultations– Online Handbook and Tutorials

http://www.iddl.vt.edu/instructors/



PHASE 1Planning &Development

PHASE 2Component &Module Production

PHASE 3Component &Module Evaluation

Material Development Content Formatting Course Management Tool Streaming Production ADA Compliance Audio Graphics

LEARNER

Course Feedback

DELIVERY

PRINT

CD-ROM

INTERNET

SERVER

Distance Learning Instructional Design Online Education Course Transformation

Considerations Identify Delivery Methods Course Re-design Plan Component Design Plan Production Plan

DESIGN, DEVELOPMENTMaster Faculty and IDDL Staff

LEARNER

LEARNER

LEARNER

Course Feedback

Instructional Program Development Model


eLearning Support Services - FacultyDistance Learning Instructor (DLI) Model


eLearning Students• Predominately working adults• Most enrolled in a degree program• 89% said they could not have taken this

course in a traditional format• 91% were satisfied or very satisfied with

their course• 96% rated services about the same,

better or much better than with traditional courses.


eLearning Support Services - Students

Student Affairs

Administrative

Academic

Online: Admission, Registration & payment, Transfer guide Hokie SPA, Financial Aid, Bookstore, 4 Help& tiered technical support, Software distribution



Administrative

Student AffairsAcademic

OWL (Online Writing Center)

ILLIAD (online interlibrary loan)

Addison (online library catalog)

Online Library search skills tutorial

Distance learning librarian

Online study skills

Program Advising



Academic

Administrative

Student Affairs

Distance learner orientationCareer Services AssistanceOnline Wellness Resource Center


eLearning Websiteshttp://alumni.iddl.vt.edu http://www.iddl.vt.edu

http://www.vto.vt.edu


Contact Information• For more information please contact

Mark S. RabyAssociate Director for Program Support [email protected]

http://www.iddl.vt.edu

http://www.vto.vt.edu

Documents

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Three Approaches to Distance Learning Support Services EDUCAUSE 2002 Copyright Bridget Moore and Mark Raby,