E SUN HOSPITALITY CONSULTANCY MSIA S/B HQ : 24-4 Jalan 14/22, 46100 Petaling Jaya, Selangor, Malaysia TEL: +603 7954 9270 FAX +603 7954 9269 Email: training@ eshoc.com

URL www.eshoc.com SMS: +6012 6755 327

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TABLE OF CONTENTS

Page No E Sun Company Profile (2) Why E-Sun is your preferred choice (4)

A. ADMINISTRATION & MANAGEMENT (5)

Work Professionalism

Finance & Accounting for Non-Finance

Managing Records

Work-Culture Excellence

Team-Work & Performance

Stress & Pressure Management

Time Management & Efficiency

Micro & Macro Management of Project

Grooming & Professional Etiquette

CONVERSATIONAL SKILL

WRITING SKILL

LEADERSHIP/SUPERVISORY

MIND Matters

Team BUILDING – MIRACLE Series

GREEN TOPIC

LEAN TOPIC

B. STUDENT PSYCHOLOGY (9)

Carrier Counseling & Carrier Path

Deal/Managing Difficult Students

Student Depression & Stress

Counseling Failure: Studies/Relationship

Student Psychology & Counseling

C. MARKETING & SALES (10)

Basic Fundamentals Of Sales For Non-Sales Departments

Selling Or Telling : 3 Golden Rules

Effective Marketing Strategies for Institution

Promotional & Marketing Tools

Tele-Marketing Super Team

Elements Of Successful Telephone Selling

D. MIRACLE CAMP

(11)

Miracle Team Building Camp

Miracle Mind-Set Change Camp

Miracle Train The Trainer Camp

Miracle Managerial Leadership Camp

E. SOME OF OUR CORPORATE, GOVERNMENTS & FOREIGN CLIENTS (12)

Page No

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Arun Dorasamy

Greetings from CEO E Sun Hospitality Consultancy Malaysia E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for INSTITUITION operator.We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.

E SUN TRAINING WING extends unique consulting and training ideas for education base establishments with innovative training. Our consultants have

combined more than a century hands on experience in the field from every level of education professional. Our views and consultations are multi angled, as we

know a successful educational operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and

students’ absolute satisfaction.

E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN

Concept and LEAN Management Ideas for Institution. GREEN Concept is a global direction of future way of doing business. Malaysia will not and should be left

behind.

E SUN TRAINING WING would like to extend our expertise to better equip your institution and its team to grow even further to face ever growing competition

and to balance CSR towards EDUCATION INDUSTRY.

E SUN TRAINING WING is changing the very nature of training rendered in Malaysia and globally.

Training is An Investment for Future Growth

3

4

Money Back

Guaranteed

It is Experience and solutional based content.

At least 10 years industry experienced trainers ONLY.

Innovative Educational base approach & concepts ; We Customize the content

100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:

Interactive and FUN Learning base trainings

Non-Conventional Mind set Training workshop.

Multi-Lingual Trainers

Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.

E- SUN GLOBAL TRAINING

Experience Based

Innovative

Real Life Industry

Based Trainers

Interactive & Fun

Learning

Methods

Preferred Client

Club Methods

Hypermarket

School

of Thoughts

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NO. TOPICS No. Of Days Information Remarks

A. ADMINISTRATION & MANAGEMENT

1.

WORK PROFESSIONALISM Introduction to professionalism, eye for detail, job performance, self-improvement, professionalism ethic, job-task-carrier.

2 Days

2.

FINANCE & ACCOUNTING FOR NON-FINANCE Intro to finance and accounting for those not from finance background and computer software.

2 Days

3.

MANAGING RECORDS Managing records in Educational Institution has become a daunting task: System Record - Retrieve of Information – Organizing Record – Naming System/System Identification – etc.

2 Days

4.

WORK-CULTURE EXCELLENCE Work culture will determine the productivity and efficiency of any organization. Motivation or bonus alone will not do the job. A well plan work culture classification, practice and execution will create an atmosphere not only fun but efficient.

2 Days

5.

TEAM-WORK & PERFORMANCE Team work and team player are notably important element in any type organization. Recognizing the importance and well thought training will explore the potential of doing the impossible.

1 Day

6. STRESS & PRESSURE MANAGEMENT Job Stress is the biggest job hazard and very often the stress caused by time management, management style, skill, personality, experience and task.

2 Days

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7. TIME MANAGEMENT & EFFICIENCY Time wait for no men: Time management is the key in any business. Time is the important denominator of productivity and etc. Managing Time efficiently is imperative : This training will lay down important principles and ways in concurring time for business benefits.

2 Days

8. MICRO & MACRO MANAGEMENT PROJECT Management is just a process of job delegation and result expectation. MICRO Management and MACRO Management concept must be understood to know the pro and cons of each concept, so that the idea can be employed diligently in achieving corporate goals.

2 Days

9. GROOMING & PROFESSIONAL ETIQUETTE Corporate culture is a vast sea, thus very often a person’s quality will be judged by the way of him/her presence which includes grooming, communication, language and etc. It become even more important if this include marketing or sales field.

1 Day

10. CONVERSATIONAL SKILL Business English Series This training more into conversational skill and impression by language. Persuasive, Statement, Sales and Service Concepts “Mind Ur Language” English for 101 This training program for beginners’ level. The goal is to erase the English anxiety and create English confident. Corporate English This training is accustomed for executive levels and up. Include various skill of speeches, papers and high level corporate culture based conversation

12 weeks

This program is custom designed according to English proficiency level.

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11.

WRITING SKILL Champs; Report Writing & Effective Presentation Skill To be effective in managerial and executive level positions, this kind of skill become the bridge of knowledge and performance. Technical Writing Skill – Simple-Direct – Accurate This sort of skill is very good for engineering base environment Computer Aided Soft Writing Skill MS Word-MS Excel – Point _ Advance Level

2 Days

2 Days

2 Days

12.

LEADERSHIP/SUPERVISORY Corporate Core-Leadership & Managerial Culture by Concept Power Leadership & People’s Skill for High Performance Super Supervisors Skill – Lead the Crew Leaderships Consciousness By State : Status Super Supervisory Skill

1 Day

1 Day

1 Day

1 Day

2 Days

13.

MIND Matters Mind Mapping for Creativity Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. The Art of Listening, Looking & understanding : Mind Science for Mind Conquer

2 Days

1 Day

USA Mind Science Program Certified Trainer

Applicable for all level Rank & Files

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Listening, looking and understanding do not happen by chance. Sharpen and conquers the technique will ensure the learning process at highest and effective level. Mind Mapping for Doubling Speed Reading, Quick Learning and Understanding

1 Day

Rank & Files

14.

Team BUILDING – MIRACLE Series Mind Mapping for Creativity Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. The Art of Listening, Looking & understanding : Mind Science for Mind Conquer Listening, looking and understanding do not happen by chance. Sharpen and conquers the technique will ensure the learning process at highest and effective level. Mind Mapping for Doubling Speed Reading, Quick Learning and Understanding

2 Days

1 Day

1 Day

15. GREEN TOPIC GREEN INSTUITION : Introducing Green – Concept for Institution : Facilities Utilities culture Awareness. THINK GREEN GROW LEAN Introducing: ways and area of cost reduction and technology usage in creating sustainable resources. Solar – recycle – etc.

2 Days

2 Days

16. LEAN TOPIC Go LEAN : LEAN Management Institution Lean Management inter-link with organizational structure and functionality. Intro to Lean Concept and benefit of it at large.

2 Days

9

B. STUDENT PSYCHOLOGY

1. CARRIER COUNSELING & CARRIER PATH Mapping Carrier Path is important and clarity in engaging is even more important. This training gives a clear insight on the issue and ways of designing a winning carrier path.

2 Days

2.

DEAL DIFFICULT STUDENTS Difficult students are not difficult as we could penetrate into their minds. To do so, a deep thinking, understanding and problem solving technique is needed. Turning a difficult student into potential human.

Services

3.

STUDENT DEPRESSION & STRESS Depression due to workload, relationship, life and etc are part of college life. Very often student struggle to coop with the demand. It is counselor who will help then unlock the issue and find unique solutions.

2 Days

5.

COUNSELING FAILURE: STUDIES/RELATIONSHIP Managing failure and dealing is all together another skill. It needs to be acquired and mastered by any counselor.

1 Days

6.

STUDENT PSYCHOLOGY & COUNSELING

2 Days

10

C. MARKETING/SALES

1.

BASIC FUNDAMENTALS OF SALES FOR NON-SALES DEPARTMENTS

2 Days

Updated

2.

SELLING OR TELLING : 3 GOLDEN RULES AIDA (attention, interest, desire, action) LEAR (listening, empathy, asking questions, responding) Use "what" questions

1 Day

3.

EFFECTIVE MARKETING STRATEGIES FOR INSTITUTION Selling educational product is total a different ball game all together. It should be sold to the students first. Student has their own set of requirement and criteria in choosing. One of it is friends. So the training will identify the entire variable in closing sales with students and closing skill with parents.

2 Days

4.

PROMOTIONAL & MARKETING TOOLS

1 Day

5.

TELE-MARKETING SUPER TEAM Very often telemarketers sacrifice 80% of the target to fruit 20%. That style is a waste and out dated. E Sun has derived a new concept called silent marketing.

2 Days

6. ELEMENTS OF SUCCESSFUL TELEPHONE SELLING Things to do and remember before calling the customer Follow the call guidelines When to do follow-up calls Offer something special to the customer Often explain how important their business is to us. Avoid making mistake. If mistake’s made accept it.

2 Days

2 Days / Services

11

D. MIRACLE CAMPS

1.

Miracle Train The Trainer Camp

3 D 2 N - camp 2 Days

** New: Popular**

2.

Miracle Mind-Set Change Camp

3 D 2 N - camp 2 Days

**New** Must Do

3.

Miracle Managerial Leadership Camp

3 D 2 N - camp 2 Days

**New: Popular**

4.

Miracle Team Building Camp

3 D 2 N - camp 2 Days

**New : Popular**

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Langkawi Mydin

Economic Planning

Council

UNIDO

MAHSA

Roti John

Raihan food

Industries

E.SOME OF OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS

Hill Station Cafe

JAKIM

Corus Hotel, Kl

Prescott

Hotel Klang

Eastin Hotel Royale Bintang

Mandarin Hotel Pan Pacific

Crystal Crown

Traders Hotels

Grand Dorsett

Seri Pacific Hotel

Dewan Bandaraya KL

KWSP

MOHR

Concorde Hotel

MBPJ

PSMB

Kings Hotel

One World Hotel

Melia Hotel

Hilton Hotels

Langkawi

Park Royal

Penang

Kuala Lumpur

Eastin Hotel

Unisel CQ Tech

Petaling Jaya

Community College College Olympia

KLMU

Institute Megatech

Lincoln College

Berjaya Times

Square

Amanah raya BJ Automation

Center

Giant

Carrefour

Malaysian Indian

Business

Association Hotel Maya

GOPIO

MSU

Nawab Restaurant

Tradewinds

Corporation Berhad

My Rice

University Malaya

Akademi Latihan

Kebersihan dan

Keselamatan

Makanan

Chat Masala Klang

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SOME OF OUR FOREIGN CORPORATE, INSTITUTE CLIENTEastin Hotel

Yayasan Strategic

Sosial

THISTLE

TAJ Hotel

Mount Road

ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise group Minnal FM

ISKANDAR INPENS

Kansas Beef

Council

Media Corp Jaya TV Le Meridien Chennai