Installation Instructions for

BusinessObjects XI SP5 Upgrade

Contents Steps to Use WebStore ................................................................................................................................. 2

BusinessObjects XI R2 Step by Step Desktop Intelligence Upgrade Instructions ........................................ 5

Upgrade Instructions ................................................................................................................................ 6

Verify that the Installation was Successful ............................................................................................. 10

Launching Desktop Intelligence .............................................................................................................. 11

Steps to Use WebStore

(for the Business Objects XI Service Pack 5, Fix Pack 5.2 Update)

1) Go to the WebStore page for the Service Pack 5, Fix Pack 5.2 Update:

http://illinois.edu/goto/businessobjectsupdatesp5.

2) Click on “Log In” on the left side of the Web Store screen under “My Account” (see illustration below).

3) Use your Bluestem Authentication to log into Web Store.

(You should be returned to the BusinessObjects XI R2 – Service Pack 5, Fix Pack 5.2 Update page shown

above after logging in. If not, type “Business Objects” in the Product Search field *upper left corner+ and

click the “Go” button. Then select “Business Objects XI R2 – Service Pack 5, Fix Pack 5.2 Update” from the

options to return to the product screen.)

4) Click on “Add To Cart” in the bottom right corner (see illustration above).

5) On the End User License Agreement page, click the “I Agree” button.

(NOTE: You will only receive the EULA the first time you order the product. If you do not receive it, skip to

step 9.)

Step 4:

Click here

Step 2:

Click here

6) On the View Cart page, click the “Check Out” button (see illustration below).

7) Complete the fields for name and email address on the Customer Information page (if needed;

they should already be filled for you) and click the “Next” button.

8) Click “License and Download” (see illustration below).

Step 6:

Click here

Step 8:

Click here

9) Click on “Business Objects XI R2 Service Pack 5, Fix Pack 5.2” (see illustration below) and save

the file.

10) Follow the installation instructions.

NOTE: The installation instructions are available by clicking the “Installation Instructions” below

the SAP logo (see illustration above).

11) Follow the upgrade instructions below.

Step 9:

Click here

Step 10: Click here

for installation

instructions

BusinessObjects XI R2

Step by Step Desktop Intelligence Upgrade Instructions

**The following instructions assume that Desktop Intelligence XI R2 SP2 and/or Desktop Intelligence

XI R2 SP3 are currently installed. If no version of Desktop Intelligence is currently installed, please

follow the installation instructions in Deski_Installation_Instructions.doc. These instructions can be

downloaded from the CITES WebStore.

Prior to attempting any install there are a couple points that need to be kept in mind…

1) to install BO XI R2, administrator rights to the machine are required 2) all popup blockers must be disabled for the install process 3) firewall ports must be opened

Due to the size of the download, it is recommended that IE7 or Mozilla Firefox is used to download the

file. If IE6 is used, note that the download progress box will show unusual behavior as illustrated below.

This is a known issue and the download will still be successful. This issue only occurs with IE6.

Upgrade Instructions

1. Download the file ‘Deski_Upgrade.zip’ from the CITES WebStore http://webstore.illinois.edu (a link to this page is also available on the Technical Upgrades page).

2. Click the ‘Save’ button and direct the path to your computer’s Desktop.

3. Once the file is downloaded, unzip the install files. On the downloaded file, Deski_Upgrade.zip, right click… and select ‘Extract All…’

4. The Extraction Wizard will appear. Click on ‘Next’.

5. Click Browse and select the destination as your Desktop…

6. Click ‘Ok’

7. Click the ‘Next’ button and the files will begin to extract in a folder on your desktop.

8. Once the files have been extracted on your desktop. Click on the ‘Deski_Upgrade’ folder.

9. At this point you are ready to begin the actual install process. Double-click on the BOXIInstall.bat file to launch the install. Once you’ve click on that file you’ll get the following screen…

10. Once this screen disappears BusinessObjects XI R2 is upgraded to Service Pack 5, Fix Pack 5.2. Note: The install process should take approximately 20-30 minutes.

11. Go to Start…Programs….BusinessObjects XI R2…..BusinessObjects Enterprise….Desktop Intelligence. Click on ‘Desktop Intelligence’ to invoke the program and log in. If you do not know your password, please visit the Password Management Application at https://www.ds.uillinois.edu/PwdMgmt to reset it.

12. After you have ensured that you can log into the server, the downloaded Deski_Upgrade.zip and extracted Deski_Upgrade folder can be deleted from your Desktop.

Verify that the Installation was Successful

There are two approaches that can be taken to verify a successful installation. The approach you will

want to take depends on whether you are the administrator on your computer or not.

For Administrators:

Open the Control Panel (Start < Control Panel)

Select Add/Remove Programs

Verify the successful installation by confirming that BusinessObjects FP 5.2 and BusinessObjects XI R2 Service Pack 5 is shown in the list of programs.

For Non-Administrators:

Open the SP5Install_0.log in following location: C: Program Files\Business Objects\BusinessObjects Enterprise 11.5\Logging. Note: You may open the log file with NotePad, if it is not automatically selected for you.

Scroll to the bottom of the log file and if the installation was successful, you will find the following script: “Product: BusinessObjects XI R2 Service Pack5 – Installation operation completed successfully.”

Unfortunately, due to the silent install, a log file does not get created for BusinessObjects FP5.2.

Launching Desktop Intelligence

There are two different ways to launch Desktop Intelligence, from your Start menu and from InfoView

(EDDIE). Please see below for the differences.

Launching via the Start Menu

When launching through your Start menu (Start -> All Programs -> BusinessObjects XI Release 2 - >

Desktop Intelligence) Desktop Intelligence makes a direct connection to the repository database and

thus requires an Oracle client to be installed on the machine. If launching from the Start menu is

desired, please see the Oracle client installation instructions at

https://www.ds.uillinois.edu/bluestem/doc.pl/HowTo_Oracle_Install10g.doc

Launching via InfoView

The other option is to launch Desktop Intelligence from InfoView (EDDIE) every time it is needed. In this

scenario Desktop Intelligence connects to the repository database through the server and therefore, no

local installation of an Oracle client is required. Once Desktop Intelligence is open, InfoView can be

closed.