Inspiring Leadership

Communicating

EffectivelyWith Mark O’Connor

Planet Training

Purpose Of Session

This session introduces the core skills that underpin effective communications. Learners will understand the communication process, recognise the barriers to effective communications and improve questioning and listening skills.

What Makes Our Behaviour?

Values & BeliefsAttitudesBehaviours

The Communication Process

Intention

Impact

• All communication has a positive intention• The true meaning of the communication

is in the impact

Questioning Exercise

For the past 6 months, I have been waking up every Monday with a splitting headache. Why?

The Questioning Funnel

The correct information

WhoWhat WhyWhenWhereHow

PresuppositionsV

Clean Questions

Ignore

Covey’s 5 Levels of Listening

Pretend

Attentive

Selective

Empathic

Thank You For Your

Time Today

mark.oconnor@planettraining.co.uk