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www.inspectorroom.com
YOU DIDN’T KNOW WE WERE THERE,
DID YOU?
Inspector Room
www.inspectorroom.com
Mission
“To deliver high quality observations whilst remaining anonymous and unobtrusive.”
www.inspectorroom.com
Together: Perfection
Inspection
Detection
Reflection
Perfection
www.inspectorroom.com
Our Basic Reporting Page
Hotel Name XYZ Resort and Spa
Date of Inspection 10 May 2014
Score: 5 = Excellent 4 = Very Good 3 = Average 2 = Poor 1 = Very Poor
Department Score Score by %
Reservations
1 Phone answered promptly 5 100
2 Phone answered as per SOP 5 100
3 Reservation made as per SOP 5 100
4 Details readback and confirmed 3 60
5 Correct Salutation used 4 80
6 Call ended as per SOP 3 60
7 English level as per requirement 5 100
Department Total 30
Department Average % 86
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Services
Standard Quality Check for Room and Front Desk
Standard Full Service CheckSuperior Quality Check – Full ServiceDeluxe Quality Check – Full Service
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Standard Quality Checks
Front Desk OperationsTelephone OperationsRoom Facilities and Room ServiceOne night stayShort Report with Scores
www.inspectorroom.com
Superior Quality Checks
Front Desk OperationsTelephone OperationsRoom Facilities and Room ServiceRestaurantsCan be tailored to Meet Clients’ NeedsOne Night StayWritten Report + Score & Recommendations
www.inspectorroom.com
Deluxe Quality Checks
Front OfficeTelephone ServicesRoom and Room ServiceRestaurantsAll extra Hotel FacilitiesCan be tailored to meet the Clients’ NeedsTwo night stayWritten Report + Score & RecommendationsReturn Visit at a later date
www.inspectorroom.com
Why the Inspector?
An Objective, unbiased viewNo “up selling” of further productsExperience around the WorldAdaptable
www.inspectorroom.com
And so….
Inspector Room. A new approach.
Inspection
Detection
Reflection
Perfection
