Inspecting Informing Improving

Improving care outside hospital

Amanda Hutchinson

Head of Long Term Conditions & Older People Strategy, Healthcare Commission

• Annual Health Check• Independent sector• Investigations• Complaints• One offs• Concordat • State of healthcare report

What we do

Annual health check

For the first time

• trust boards have responsibility for getting the basics right

• the views of patients and the public are taken into account

• information is used in a modern way from a large number of sources, in order to target inspections

Improving care outside hospitals – current activity

• PCT ratings – will focus more on commissioning next year

• Living well in later life – joint report on older peoples’ services

• Service reviews and studies – including self-care in diabetes

• ‘Measuring what matters – pathways and gaps

Improving Care Outside Hospital – key challenges

• Developing an assessment framework - What do key elements of a good service look like?

• Availability of data – do national datasets exist?

• Are there other service areas with similar issues?

Future developments

• Our Health, Our Care, Our Say - Outcomes based performance assessment – spanning health and social care.

• Seven ‘person - centred’ outcomes

- improved health and well-being

- improved quality of life

- making a positive contribution

- increased choice and control

- freedom from discrimination

- economic well-being

- maintaining personal dignity and respect

Amanda Hutchinson Head of Long Term Conditionsand Older People Strategy

Healthcare Commission

e-mail:amanda.hutchinson@healthcarecommission.org.uktelephone:020 7448 0820

Amanda H