Inspect and Adapt: Measuring Kaizen · Inspect and adapt: Measuring Kaizen, Global Scrum Gathering Prague, 17.11.2016 © 2016 Inspect and Adapt: Measuring Kaizen

Inspect and adapt: Measuring Kaizen, Global Scrum Gathering Prague, 17.11.2016

© 2016 www.techdivision.com

Inspect and Adapt: Measuring Kaizen

WELCOME…

http://www.techdivision.com



Measuring Kaizen

Are you getting better?




Measuring Kaizen: Who is talking?

Sacha Storz #csp #munich #m30




Measuring Kaizen: Question…

How good is your Agile?




Measuring Kaizen: Question…

How good is your Agile?




Measuring Kaizen: Another question…

How successful is your way of working?




Measuring Kaizen: Task01

What are you measuring right now on a team level that gives you guidance on

whether you are improving or not?







Please work in pairs

5 minutes







Results?





If you would abandon Agile, abandon Lean, abandon Scrum, and start with your very own custom recipe for success: What would you measure in order to

know, whether you are successful?







Please work in pairs

5 minutes

The 3 most important things







Results?




Measuring Kaizen: Trick question…

What does better really mean?




Measuring Kaizen: „Better“ has a context

Better for whom?




Measuring Kaizen: Better for whom?

Stakeholder Map




Measuring Kaizen: Stakeholder Map





Everybody now…

10 minutes

Stakeholder Map




Measuring Kaizen: Examples

Some examples from my team…




Measuring Kaizen: Sprint Completion




Measuring Kaizen: Ticket Rejection




Measuring Kaizen: Estimation Accuracy




Measuring Kaizen: Cycle Time




Measuring Kaizen: „Code Quality“

Style, C&P, Crap Index, Code Coverage, Top Risks..

> Tests <




Measuring Kaizen: Customer Happiness




Measuring Kaizen: Customer Happiness




Measuring Kaizen: Team Happiness




Measuring Kaizen: Team Happiness




Measuring Kaizen: Return on time investment




Measuring Kaizen: Money…

Billable Hours

Net Profit Ratio

Budget Burnup




Measuring Kaizen: Money…




Measuring Kaizen

A word about measuring…




Measuring Kaizen: Feedback Cycles




Measuring Kaizen: Goodhart’s Law




Measuring Kaizen: Impact Map

Gojko Adzic

www.impactmapping.org


http://www.impactmapping.org



Measuring Kaizen: Impact Map

(c) Gojko Adzic, impactmapping.org


http://impactmapping.org







Measuring Kaizen: Who — What — How?

Who?

What do they want?

How can we achieve & measure that?




Measuring Kaizen: Example01

Finance

Make Money

Increase Billable Hours





C-Level

Customer Happiness

Net Promoter Index





Scrum Master

Maintainable Code

Code Metrics?








Measuring Kaizen: Make it visual





Work in groups of 4

10 minutes

Impact Map (Branch)





Impact Map (Branch)

Results?




Measuring Kaizen: Takeaways

● If we get better at something, it means nothing on its own.

● We should measure variables relevant for as much stakeholders as possible

● We should include upstream, downstream, and all additional stakeholders in our thinking

● Make it visual

Documentation: http://is.gd/AE3314




Thank you for your time

Feedback? Questions?

Sacha Storz [email protected]


mailto:[email protected]

Documents

Inspect and Adapt: Measuring Kaizen · Inspect and adapt: Measuring Kaizen, Global Scrum Gathering Prague, 17.11.2016 © 2016 Inspect and Adapt: Measuring Kaizen