If you have any information you would like included in Inside Story, or on the Trust intranet site
Insight, contact: Communications Unit, 2nd Floor Central, 250 Euston Road, London NW1 2PG.
Email: firstname.lastname@example.org, Tel: ext 9897, Fax: ext 9401.
Front cover: Althia Turner,
nurse, and Ellie Knights,
divisional senior nurse, with a
patient. See page 2.
Putting bright QEP ideas into action
The QEP Improvement Network
launched recently will provide practical
support to staff eager to introduce QEP
projects in their working areas.
Staff will receive training in project
management and change management
skills, as well as one-to-one support
and mentoring from an experienced
Guy Young, head of quality
improvement, who is one of the
mentors, said: "Frontline NHS staff are
never short of good ideas. Sadly, these
ideas don't often reach fruition and this
is where the improvement network will
make a big difference.
"The enthusiasm shown by the people I
am coaching is striking and their
projects are innovative and exciting. My
job is to help them to make their ideas
reality and I am very much looking
forward to it."
Training sessions start in late
November. Master classes and monthly
improvement clinics will be held in early
2011. If you wish to join the 2011
Improvement Network please contact
Laura Alexander on ext 3269.
UCLH homeless project scoops top award
A pioneering project which is changing
the lives of hundreds of homeless
people has scooped a prestigious
The London Pathway project, based at
UCH, is giving homeless people access
to proper healthcare and saving the
NHS money in the process.
The project won the Andy Ludlow
homelessness award which promotes
innovation and good practice in tackling
homelessness in the capital.
The London Pathway uses a dedicated
homelessness nurse and GP to make
sure that homeless patients get all the
care they need – including support after
they have left the safety of the hospital.
It has reduced admissions of homeless
people to UCH by 3.2 days per patient,
which equates to savings of £300,000
The project beat five other short-listed
groups to win the top prize of £25,000.
Dr Nigel Hewett, clinical lead of the
homeless team at UCH and medical
director of The London Pathway, said:
“This award publicly rewards the
incredible dedication of my two London
Pathway nurses – Flo Cumberbatch
and Trudy Boyce – and all the fantastic
staff at UCLH who we work with, and
who are trying to turnaround the lives
of homeless people.”
Alex Bax, chief executive of the
London Pathway a project set up with
funding provided by UCLH Charity,
said: “Winning this award is fantastic”.
Staff survey: have you
Have you received a 2010
staff survey pack? If so,
make sure you fill it in and
return it by 10 December.
This is an opportunity for
those people randomly
selected to have their say
about UCLH and also have
the chance to win a £100
John Lewis voucher.
Printers, photocopiers, scanners and fax
machines across the Trust were upgraded
and brought under the management of a
single supplier in June this year. Previously,
different departments bought these items
from different suppliers which resulted in
varying quality across the Trust and high
cost for purchase and maintenance. We
have now ‘bought in bulk’ and work with one
supplier for purchase and maintenance of
these items across our six hospitals, saving
money and equipping our staff with access
to modern technology on a day-to-day basis.
James Thomas, director of ICT said: “The
contract with Logica will generate a saving of
£123,000 per year, which is £0.86 million
over the proposed seven years of the
contract. But this has not just been about
saving money. Staff across the Trust,
including those in clinical areas, now also
have access to high tech print management
tools including colour printing, double sided
printing, scanning and emailing direct from
Blueprint for success
InsideStory_November.qxd:Layout 1 11/11/10 15:38 Page 2
The charity Macmillan Cancer
Support has announced its biggest
ever investment to help build what will
be the UK’s most advanced cancer
centre at UCLH.
The announcement was marked at a
reception attended by health
secretary Andrew Lansley, who visited
the site of the UCH Macmillan Cancer
Macmillan has agreed to contribute
£10 million to the centre which will
open in 2012 and cost £100 million to
Mr Lansley met staff, patients and
Macmillan representatives at the UCH
Education Centre, before visiting the
construction site at nearby Huntley
He said: “You are a fantastic hospital
that delivers a fantastic service to the
people you look after. To develop that
service even more is absolutely
critical. Thanks to Macmillan for all
they are doing to enable this to
Centre will be the
first of its kind in
the NHS and will
redefine the way
treated, using the
rates. Every detail
of the centre has
around the needs
of individual patients with more focus
on the best treatments, wellbeing,
rehabilitation and cancer survivorship.
It is due to open in 2012.
Althia Turner is proof that it’s never
too late to pursue your dreams.
After 26 years as a domestic
supervisor, physiotherapy and health
care assistant at UCLH, she decided
the time was right to start a new
chapter in her life.
Althia (pictured above) embarked on a
full-time university course and has
recently qualified as a nurse – at the
age of 55.
Althia said: “When I was doing the
other jobs I knew I wanted more… but
I was caring for three grandchildren
and it just wasn’t possible. When my
50th birthday approached I decided I
wanted a change in my life and to do
something for myself. I feel so proud
at what I have achieved. My husband
and children are proud of me too!”
She was encouraged to move up the
career ladder after chief nurse and
talent spotter Louise Boden made a
“One day I was sent to first aid
training where I met a colleague called
Louise Boden who was a chief nurse.
Louise assumed that I was a nurse.
When Louise saw my badge one day
she was surprised and said ‘why don’t
you go for it?’ She inspired me.”
As a first step, she beat off stiff
competition to win a healthcare
assistant post at The Heart Hospital
and subsequently gained her NVQ.
Then – with support from senior
colleague Ellie Knights – she signed
up for three years at South Bank
could rely on
“I didn’t have a secondary education
so I found university difficult at first.
When I was upset Louise and other
colleagues were very kind and
considerate and offered me support.
Louise in particular has shown an
interest throughout it all.”
Louise said Althia is a great example
of how it is never too late to develop
Louise added: “It is helping colleagues
like Althia that makes my job really
worthwhile. I wish her continued
success – and I have no doubt that
she will make a great nurse.”
Althia returns to The Heart Hospital as
a fully qualified staff nurse this
“It’s made me realise you can achieve
anything if you put your mind to it. I
feel on top of the world,” she added.
Don’t stop believing
Health secretary visits UCH cancer centre
Louise Boden will step down from her role as chief nurse
when she retires at the end of the month after 41 years in the
NHS. Louise who has spent nearly 18 years at UCLH will be
replaced by Katherine Fenton, chief nurse and director of