Inputting Code Red – Online

Step 1Start on the Home Page of the CAA Manitoba Website (www.caamanitoba.com)

Select “ERS Online” from the list on the left side of the page.

Step 2Select “Place a Road Service Request”

Step 3Select “Create an Account” if member has not created an online account yet.

If member has an online account already, skip to Step 5.

Step 4Fill out blank spaces with Members Information. We will be using a generic password so the members can change it later. Once everything is filled out, select “Register”

Step 5Fill in the rest of the membership number and use the password that is on the members account.

Then Login.

Step 6From the choices listed, select “Request Road Service Online” in the bottom right corner.

Step 7Fill out contact information with the most convenient phone number to contact the member when the tow truck is near.

Step 8Give the closest address to the vehicle as possible. If it is in a parking lot let the driver know by writing in the “Message to Driver” box.

Please write as accurate of a location so the member can have speedy service and the driver isn’t searching for too long.

Next

Step 9Fill in the following with as accurate of a description of the vehicle as possible. As always, the red star areas are mandatory. All other areas are optional.

Step 10Select what type of service the vehicle is in need of.

Each selection will break down to a more descriptive option to give ERS a better idea of what will be needed for the vehicle.

Step 11If the vehicle needs to be towed, fill in the information for the repair facility that the member would like the vehicle brought to.

If no repair facility is needed you can skip this step.

Step 12Review the information with the member. If everything is correct then “Submit the Request”