InPrint Issue 5 2012

InPrint 1

RETAIL SOLUTIONS FOR THE PRINT PROFESSIONALVolume 1 Issue 5

PLUS: WHAT’S APP? CONNECTING TO CUSTOMERS ON THEIR MOBILES - CANON’S BIGGER PICTURE RESEARCH: YOUR THOUGHTS - WHAT TO DO WHEN “PRICELESS” PRINTS ARE LOST - THE LATEST PRODUCTS AND MUCH MORE.

FROM THE MAKERS OF PIXEL MAGAZINE

in printDo More, Pay LessUp to 12”x36”, 30x90 cm

DKSGeneration 4

Photobooks on silver halide paper, from your existing minilabPhotobooks on silver halide

RETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONAL

printprintDo More, Pay Less

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PhotobookBuilder

InprintIssue5.indd 1 20/11/2012 10:36

2 InPrint Tel: 01707 278684 | Fax: 01707 278541 | vis.mitsubishielectric.co.uk | [email protected]

Retail Photo Gift SolutionsMitsubishi Electric’s latest photo retail solution Gift Kiosk has been designed to offer ID photos, instant print and personalised gifts quickly and easily.

Gift Kiosk enables customers to create and print personalised calendars, albums, gift & greetings cards, mosaic and collage prints and instant prints, using their own images stored on memory card, USB memory stick, CD / DVD or via their online Facebook and Picassa accounts.

All of our systems include passport photo printing services and Mitsubishi’s integrated biometric ID software makes the process of making a passport or ID photograph, very simple and quick; instant prints are available in 6"x4", 5"x7" & 6"x8" formats in either a gloss or matt finish.

Mitsubishi are currently offering Gift Kiosk bundle packages starting at £3899 which includes hardware, starter media, point of sale material as well as installation, training and warranty.*

For more detail contact Mitsubishi 01707 278684 email [email protected] or visit our website!

* Check availability

11220 In-Print Ad - Nov 1.indd 1 26/10/2012 14:05InprintIssue5.indd 2 16/11/2012 11:10

InPrint 3

Managing Director/Publisher: Lee Mansfi eld01323 [email protected]

Sales Director: Simon Skinner01323 [email protected]

Editor: Laura Knight01323 [email protected]

Production Design/Editorial Assistant: Harriet Weston01323 [email protected]

Subscriptions:Alex Weeks01323 [email protected]

Accounts:Clare FermorAmelia Wellings01323 [email protected]@lifemediagroup.co.uk

Published by:LMG SE LTDPark View House19 The Avenue, Eastbourne, East SussexBN21 3YD01323 411601www.lifemediagroup.co.uk

CREDITS & CONTACTS

Printed by:Ambassador Litho LimitedBristolBS16 3HH0117 965 5252www.ambassador.co.uk

All material in this publication is strictly copyright and all rights reserved. Reproduction without permission is prohibited. The views expressed in InPrint Magazine do not necessarily represent the view of Life Media Group LTD. Every care is taken in compiling the contents but the publishers of InPrint Magazine assume no reponsibilty for any damage, loss or injury arising from the participation in any offers, competitions or advertisment contained within InPrint Magazine. All prices featuredin InPrint Magazine are correct at the time of going to press. Copyright Life Media Group LTD 2012 ©

issue fi ve

contents

05 - NewsNews and updates, facts and fi gures from the world of printing.

10 - What’s App?How manufacturers are helping us reach customers on their mobiles.

14 - Case StudyWhat can you do when a third party lets you down and loses irreplaceable fi lm? We ask the experts.

24 - LaunchpadA concise showcase of the latest products and equipment for the printing business.

30 - PRINTEDA conversation with sombody doing something a little different in our trade.InPrint 1

RETAIL SOLUTIONS FOR THE PRINT PROFESSIONALVolume 1 Issue 5

PLUS: WHAT’S APP? CONNECTING TO CUSTOMERS ON THEIR MOBILES - CANON’S BIGGER PICTURE RESEARCH: YOUR THOUGHTS - WHAT TO DO WHEN “PRICELESS” PRINTS ARE LOST - THE LATEST PRODUCTS AND MUCH MORE.

FROM THE MAKERS OF PIXEL MAGAZINE

in printDo More, Pay LessUp to 12”x36”, 30x90 cm

DKSGeneration 4

Photobooks on silver halide paper, from your existing minilabPhotobooks on silver halide

RETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONALRETAIL SOLUTIONS FOR THE PRINT PROFESSIONAL

printprintDo More, Pay Less

DKSDKSDKSDKSGenerationGenerationGenerationGeneration 4444

PhotobookBuilder


Tel: 01707 278684 | Fax: 01707 278541 | vis.mitsubishielectric.co.uk | [email protected]

Retail Photo Gift SolutionsMitsubishi Electric’s latest photo retail solution Gift Kiosk has been designed to offer ID photos, instant print and personalised gifts quickly and easily.

Gift Kiosk enables customers to create and print personalised calendars, albums, gift & greetings cards, mosaic and collage prints and instant prints, using their own images stored on memory card, USB memory stick, CD / DVD or via their online Facebook and Picassa accounts.

All of our systems include passport photo printing services and Mitsubishi’s integrated biometric ID software makes the process of making a passport or ID photograph, very simple and quick; instant prints are available in 6"x4", 5"x7" & 6"x8" formats in either a gloss or matt finish.

Mitsubishi are currently offering Gift Kiosk bundle packages starting at £3899 which includes hardware, starter media, point of sale material as well as installation, training and warranty.*

For more detail contact Mitsubishi 01707 278684 email [email protected] or visit our website!

* Check availability

11220 In-Print Ad - Nov 1.indd 1 26/10/2012 14:05 InprintIssue5.indd 3 23/11/2012 10:31

4 InPrint

With the DNP dye-sublimation photo printers, you are ensuring that your photo business is efficient, reliable, cost-effective and of superior quality. DNP - the intelligent choice for your photo business!

Offer photos in an instantQuality - Reliability - Profit

DS40

DS80

DNP PHOTO IMAGING EUROPE - PARIS NORD II - 22, AvENUE DES NATIONS CS 51077 - 95948 ROISSY CDG CEDEx - FRANCE - TEl : +33 (0)1 49 38 65 50

www.dnpphoto.eu - [email protected]

DNP_InfoLab_ID-Ad_170x240-DS40-DS80_UK 1 07/11/12 12:31InprintIssue5.indd 4 21/11/2012 17:10

InPrint 5

news

Real Chooses Kodak to Offer Onsite Photo Service Products to Customers Real has chosen Kodak for its onsite printing service in all self-service stores across Germany. The partnership with Kodak will give REAL customers the convenience and ease to create high quality photo products in minutes.

The multi-year agreement will see KODAK Picture Kiosks installed nationwide in 316

REAL stores across Germany.“We are delighted that

REAL has decided to move responsibility for its onsite printing to Kodak,” said Darren Johnson, Regional Director and Vice President EAMER Retail Printing and Film Products at Kodak, “We are proud to be a leading company offering exceptional customer service

and a unique consumer experience. This collaboration is an excellent opportunity for both Kodak and REAL to continue growing the retail printing market, inspiring our customers with a diverse range of high quality, personalised photo products.”

www.kodak.co.uk

With the DNP dye-sublimation photo printers, you are ensuring that your photo business is efficient, reliable, cost-effective and of superior quality. DNP - the intelligent choice for your photo business!

Offer photos in an instantQuality - Reliability - Profit

DS40

DS80

DNP PHOTO IMAGING EUROPE - PARIS NORD II - 22, AvENUE DES NATIONS CS 51077 - 95948 ROISSY CDG CEDEx - FRANCE - TEl : +33 (0)1 49 38 65 50

www.dnpphoto.eu - [email protected]

DNP_InfoLab_ID-Ad_170x240-DS40-DS80_UK 1 07/11/12 12:31

Iconic Photos of Manchester United Players by Walter Iooss and EpsonEpson has teamed up with Manchester United and renowned photographer Walter Iooss to capture spectacular high-resolution images of the team’s star footballers.

The latest challenge for Iooss, who is known globally for his iconic shots of stars such as Michael Jordan, Muhammad Ali and Tiger Woods and for fi ve decades of work with Sports Illustrated magazine, was to take studio still shots of some of the biggest names in world football. The results were remarkable, as Iooss used a Hasselblad H4D 60 and Hasselblad lenses to sublimely capture the intensity, determination, and raw power of players including Wayne Rooney (England), Shinji

Kagawa (Japan), David De Gea (Spain) and Javier Hernandez (Mexico).

“With our rich heritage in photo printing we were very excited by this opportunity to collaborate with Walter Iooss, one of the world’s greatest photographers,” said Ian Cameron, general manager responsible for global communications at Epson. “And as the Offi cial Offi ce Equipment Partner of Manchester United we saw synergies among parties who are truly at the top of their game. Our state-of-the-art photo printers more than do justice to these fantastic works of art, which I am sure will excite and inspire our customers worldwide.”

Beginning this autumn the

Wayne Rooney

images will be rolled out to Epson Group companies worldwide for use in print samples and other promotional materials.


6 InPrint

news

Veritek Presented with Queen’s AwardHer Majesty’s Lord Lieutenant for East Sussex, Mr Peter Field, presented the Queen’s Award for Enterprise in International Trade.

Veritek’s Managing Director, Jim Edgar, welcomed the Lord Lieutenant to the offi cial presentation ceremony at the company’s HQ in Hampden Park, Eastbourne. Civic guests included MP Stephen Lloyd and Robert Cottrill, Eastbourne Borough Council’s Chief Executive.Mr Edgar escorted the Lord Lieutenant and guests on a tour of the offi ces before assembling in the conference room along with members of staff, to accept the cut glass rose bowl in recognition of the company’s overwhelming success.

Jim Edgar, Managing Director, said, “The Queen’s Award is amongst the most prestigious business awards that the UK offers. I am delighted that Veritek has been identifi ed

as a worthy recipient and I acknowledge the tremendous efforts of all of the people within the company who have made this possible.”The technical service and support company was given the prestigious award for its pioneering business acumen in the European market place. It is here, as well as in the UK, that Veritek’s team of highly skilled engineers maintain complex estates of technical equipment in multiple sectors, such as diagnostic imaging, digital cinema, graphics and photo imaging. It operates in the areas of healthcare, commercial enterprises and retail outlets.

In May last year Veritek achieved 12th place in the Sunday Times 2011 International Track 100. The list ranks the 100 British private companies with the fastest growing international sales over the last two years. www.veritekglobal.com

Royal Academy Appoints First Epson Digital Print Media TutorsThe Royal Academy Schools, the only independent three year postgraduate art school in the world, has appointed Guler Ates and Barton Hargreaves as its fi rst Epson Digital Print Media Tutors.

The Royal Academy Schools has had a long and fruitful collaborative relationship with Epson including sponsorship of digital media with the RA Schools, and for the last 12 years, the luxury of its own purpose-built Epson Digital Media Suite.

The Epson Digital Media Suite is equipped with Epson’s full range of Stylus Pro large format inkjet printers, Epson inks and media. As Epson Digital Print Media Tutors, Guler and

Barton supervise all the work in this area, guiding students through the possibilities of a project, instructing on related software, facilitating projects

and teaching how to use the equipment. Students are encouraged to take responsibility for the creation of their own digital prints, banners, photos and light box imagery as well as supplying post-production fi lm positives, which supports the other traditional printmaking mediums such as etching

and screen printing.Before becoming Epson Tutors, Guler and

Barton both worked as Digital Fellows within the Academy.

Left to right - Guler Ates and Barton Hargreaves, Epson Digital Print Media Tutors at the Royal Academy


InPrint 7


8 InPrint

www.pixel.co.ukYour brand new trade portal

is now LIVE!

• All of the latest news, back issues of the magazine, Pixel TV and the ever controversial Pixel Forum are all now live.

• Come and take a look, let us know what you think and get involved. Every element of the new site is connected so it’s never been easier to share the

news via social media.

• All usernames remain unchanged, members will need to reset their password so it couldn’t be easier to log on and communicate with YOUR industry.

Further developments are in the pipeline... The Pixel Imaging Guide trade directory - a comprehensive directory, including every

manufacturer, supplier, event and publisher across the imaging industry.InPrint - Back issues of the UK’s leading retail print title, all at the touch of a button.

www.pixel.co.uk - Your Industry - Your Website


InPrint 9

newsCanon Customers See the Bigger Picture at Canon UK ForumsFollowing the publication of Canon’s latest Insight Report, The Bigger Picture: Your customers’ view of the value of print, Canon hosted a series of forums focused on the research. The forums gave Canon customers the opportunity to discuss how it can help them to grow their businesses.

Michael Moradian of Print Express in London says: “The forum gave me access to insight that, as a small company, I otherwise wouldn’t have access to. The Bigger Picture gives a better idea of what our customers are looking for and what the broad trends in the market are. I think that this sort of activity makes the whole industry stronger.”

The Bigger Picture was commissioned by Canon with the aim of helping Print Service Providers to understand what print buyers want, equipping them better to meet their customers’ needs and grow their businesses.

Moradian continues: “Print is tactile and it can also give more information in a compact form. It’s still easier to read than scrolling across a screen. That’s what I felt the research really came up with: we’re an important part of the communications mix with a defi nite role to play. We need to fi nd ways to integrate with other channels because other

channels are enablers not competitors.”

Barry Cool, Director of Propeller, says “the research reaffi rmed what we believe. When we took over the business fi ve years ago, we believed that the future would be about what you can create, not just what you can produce. We’re certainly seeing evidence that this is true, and the report backs that up. It shows that people still very much value everything printed. The people who’re ‘winning’ with their clients are the ones who offer the right solutions for the project at hand, even if that means printing less for some projects.”

Cool explains: “We work really hard to understand our clients, understand their business and understand what they’re looking for. The research shows that there is a lack of awareness among many print buyers about the range of possibilities offered by digital print. By developing relationships with your clients that make you a trusted advisor instead of a supplier, you’re building relationships that will sustain your business.”

According to Andy Harris, European & UK Graphic Arts Customer Marketing, Professional Print Solutions, Canon: “We had a positive response to the research from our customers at drupa and this was echoed in the feedback we’ve been receiving from customers after these forums. Canon is not only highlighting the need for PSPs to build more consultative relationships with their customers, we’re working with them to help them do this through initiatives such as the Essential Business Builder Program and business mentoring. We look forward to seeing growing numbers of PSPs using the insights to improve communication with their customers and grow their businesses.”


10 InPrint

The ContendersEverybody knows the best way to connect with consumers today is on their mobile device, be it smartphone or tablet, so who’s doing what and how in the world of apps?

“The Kodak Kiosk Connect App was developed to meet the huge and growing demand for consumers wanting quick and hassle free way to print photos from their smartphones”

Now that phones running (iOS) and Android commonly have 8MP cameras with autofocus and fl ash, billions of photos are now being taken and stored on phones. The improved functionality together with the popularity of creative photo Apps such as Instagram and Hipstamatic mean that smartphones are fuelling a new boom in photography across a wide demographic and particularly among the younger age groups. But are printing companies doing enough to ride this wave?

A quick search for the top printing apps uncovers all sorts of free and paid applications for printing documents, photos, more or less any content on your device via your home printer. There’s very little in the way of apps for printing from any sort of professional print shop (except online) and very little presence in the ‘top ten’s compiled by tech blogs from any of the brands traditionally associated with photography. However, all that is about to change.

Firstly, Kodak has launched the Kiosk Connect App, which provides a quick and easy way to wirelessly transfer photos from an iPhone or Android Smartphone to a Kodak Picture Kiosk, allowing users to make prints, cards, calendars, collages, photobooks and more using the photos on your phone.

Designed to eliminate the hassles that have put people off printing from their mobile phones (remember how long Bluetooth took?) the app allows the user to pre-select the images they want to print and transfer them securely via WiFi, rather than transferring all their photos to the kiosk and then selecting which ones to use.

In order for the App to work the kiosk needs to be Kiosk Connect WiFi enabled – we’re told most Kodak Express stores are already enabled. “The Kodak Kiosk Connect App was developed to meet the huge and growing demand for consumers wanting quick and hassle free way to print photos from their smartphones,” said Kodak, when we asked. “With more and more consumers using their smartphones as their primary camera and billions of photos already


InPrint 11

focus

stored on phones, retailers can at last offer their customers a quick and easy way to make prints and photo products using smartphone photos. A great smartphone service is important not only in addressing the needs of current customers but it also provides a relevant offer for younger age groups and provides an opportunity for impulse driven promotional offers as customers always have their phones to hand.”

You can try it out for yourself using this QR code

DNP have developed an interesting app-based product which they previewed at photokina this year… Mobile Party Print. Mobile Party Print is not just an app but an entire system which works on a familiar principle: encouraging partygoers to capture more pictures and encouraging them to print them out. It was once common place for wedding guests to fi nd disposable cameras on their tables for taking pictures of the festivities and the happy couple, which would then be developed and distributed. More recently, it’s been more common for guests to be given a CD or USB stick and a stamped addressed envelope to share their pictures with the bride and groom, or to be given an address for a Flickr album to upload their pictures to.

Based on this idea, DNP’s Mobile Party printis an app which connects to one of DNP’s fast dye sublimation printers, allowing partygoers to

“Mobile Party Print is not just an app but an entire system which works on a familiar principle: encouraging partygoers to capture more pictures and encouraging them to print them out”


12 InPrint

“With nearly 4 billion feature/smartphone subscribers in the world today and upwards of 40 million tablet users (growing every day), it’s not surprising the photo printing market has started developing ways to tap into this custom”

take pictures “live” and print them in seconds on site. They can also send pictures taken previously and stored on their mobile device to the printer via the app, depending on settings made by the party host.

“DNP are experts at on-site printing, so this was an area in which we felt we could make the most of mobile technology,” explained DNP. “We see this system as a good business opportunity for professional photographers and anyone involved with events, who can simply bring the small and portable printer with them and set it up ready for guests to collect their prints from. People want to use their smartphones to capture these images because they want to be able to share them online and keep them for themselves as well as printing a copy for the bride and groom, or any other party environment. It’s a very fun, interactive thing that guests will enjoy doing, so lots of

images will be put on paper rather than staying stored on phones. Depending on the print model chosen, it could run for four to seven hundred prints before needing new ink, so it’s easy to keep running at an event.”

Where manufacturers haven’t yet fl oated their own printing apps on the market, retailers are quickly stepping up to reach out to their customers.

Nigel Trigwell of Pixel Award-winning Fotobox in Seaford spoke to us recently about the Fotobox iPhone Photo Printing App, which allows users photos as they want, from any album on their iPhone or iPod Touch, then choose any standardprint size, from 6x4’s up to large 16x12 prints in a variety of styles and fi nishes, in any quantity, and choose to have them delivered or pick them up from Fotobox.

With nearly 4 billion feature/smartphone

subscribers in the world today and upwards of 40 million tablet users (growing every day), it’s not surprising the photo printing market has started developing ways to tap into this custom. And there is money to be spent – the explosion of social gaming on smartphone and tablet last year showed that people really are willing to spend money from their mobile device, especially in small, manageable amounts… such as the amount it costs to print a handful of photos.

We hear of apps in the works from Mistsubishi, which visitors might have seen the fi rst incarnations of at the Retail Imaging Show, and there are doubtless more that will surface in the coming months. Catching the late market for personalised cards and calendars for Christmas will be a key way for retailers to make the most of the use of such technologies, as will the surge of


InPrint 13

focusfestive party photos over Christmas and into the New Year.

Fujifi lm appear to have channelled their technological efforts into approaching printing customers from the other angle… from inside the kiosks themselves. In helping to pioneer the technology which allows consumers to grab their images from social networks, where they will likely have already ‘shared’ the favourite pictures that they’d pick out to print, Fujifi lm give kiosk users access to all of their pictures without having to have their camera, or even their phone, with them at the time. Unfortunately, Fujifi lm weren’t available to comment on this or whether we will see an app to this effect in the near future. We hopes so, but in the meantime FDIS stores can continue to reap the business of printing all manner of photo products taken on mobile phones or otherwise through their machines’ effective and easy to use social network connectivity.

Are you creating an app? We want to know what and how! Send us an email via [email protected]

And for the traditionalist…Kodak has also released the “KODAK

PROFESSIONAL Film App,” Available free from the iTunes Store.

“This app brings together the answers to some of the most asked questions we receive about our fi lms – ‘Where can I buy it?’ ‘How should I shoot it?’ ‘Who can develop it?’” said Dennis Olbrich, General Manager, Film, Paper &

Output Systems and Vice President, Consumer Business, Eastman Kodak Company. “We wanted to give photographers of all levels a resource, literally right at their fi ngertips, that helps them fi nd fi lm and recommendations about how to maximise each fi lm’s performance. In addition, this app also provides information where customers can fi nd fi lm development services, so that no matter where photographers are, they can fi nd a lab that uses KODAK Chemicals and Paper to bring their photography to life.”

For more information on KODAK PROFESSIONAL Products, visit www.kodak.com/go/professional or www.facebook.com/kodakprofessional.


14 InPrint

It’s a fundamental business practice: you promise the customer what they want, and you deliver what you promise. But what happens when a trusted supplier lets you down, and you fi nd yourself unable to fulfi l your basic obligations?

In the printing industry, some of the intellectual property dealt with is irreplaceable. When it comes to analogue photography in particular, there can be no back ups and the developer is placed in a position of immense responsibility. Sometimes there’s no option but to involve a third party, who then inherit a share of that responsibility, but ultimately, where does the buck stop?

One Inprint reader suffered just such a nightmare situation.

“We are a specialist central London optical retailer with a 41-year history with a variety of niche markets including 8mm fi lm, processing & telecine, telescopes & binoculars, projection screens, and 3D equipment. The Film department still accounts for up to a third of our business.

Super 8 (and standard 8) is a specialist market these days but every week we generally get handed 100+ reels for processing. Customers are a mixture of students, professionals seeking a

particular effect, ‘old school’ fi lmmakers, families with handed down equipment - and professional fi lm, TV and production companies. There is no processing in the UK, so every week for the last 10+ years we have sent a box of these fi lms to Berlin for processing – not by the cheapest delivery option, either - and every week, the lab send a box of these 100+ fi lms back to us by courier. There has been a good working relationship between us, the lab, and TNT (our couriers) for many years now and apart from the occasional delay, nothing like this has ever happened. Until now. Packages are always sent priority express, not the cheapest option.

On Thursday 13th September, TNT collected a 3.6kg box of processed fi lm (92 reels) from the

Over Troubled WatersWhat happens when priceless cargo gets lost at sea? We ask the experts who’s liable when the worst happens.

“After daily, consistent contact and much pressure from ourselves and two full three-day international searches (including physical searches), TNT have now declared the package as lost”


InPrint 15

Special Report

lab in Berlin and took it back to the local depot, as they always do. From this point onwards, nobody is sure. The package did arrive but never got assigned its allocated barcode, which was never scanned in. When the package failed to arrive with us in London, queries were raised both by us and the processing lab. After daily, consistent contact and much pressure from ourselves and two full three-day international searches (including physical searches), TNT have now declared the package as lost and suggested we fi ll in a claim form. They have written to us on October 16th to this effect

and state in the letter that they acknowledgethat they lost the consignment, and are sending us their log of events which shows the contacts made and the times, types and results of the searches.

This token value claim may partially offset the cost of the fi lm stock & processing, but many


16 InPrint

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InPrint 17

of our customers, some of them professionals, have lost irreplaceable footage. Several customers have quoted so far incurring costs of £3-7,000 to shoot rolls of fi lm costing (with processing) about £30 each. We can replace the goods themselves, no problem. It is the liability for the other claimed losses which is the issue.

Our terms and conditions clearly state that we are not liable for third party losses, but people may still claim against us if they have not read these or claim they were never told that they apply. The tickets we also hand out in store for fi lm left for processing also refers people to our terms & conditions.

The advice we’ve received from the FSB and our insurance company is confusing, inconsistent and somewhat worrying.

The best solution would be for the package to turn up - which it may at some point do - but we have to presume it won’t. Should it reappear, people with wedding videos will of course be delighted. But those shooting for professional reasons will have missed deadlines and the footage will be of no value to them now & they will still have lost out. These people would not be placated beyond a certain stage by reappearance of their fi lms.

Having read this letter and spoken to a number of insurance underwriters for second opinions, the results were far from conclusive and I’m afraid I will not be able to give any concrete legal advice because of this. Here is my very general guidance, and I would advise the Widescreen Centre and anybody in a similar position to consult their own insurance company and solicitors.

Firstly, the Widescreen Centre’s terms and conditions are clear and in bold writing in relation to not accepting liability for this type of loss, so that would be the fi rst line of defence. Good, thorough terms and conditions are essential

“Good, thorough terms and conditions are essential and without these, you can quickly fi nd yourself without a leg to stand on”

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?and without these, you can quickly fi nd yourself without a leg to stand on. As the Widescreen Centre wisely point out, you also need to make sure customers are aware of your terms and conditions, or they can challenge that they did not know them. If a customer persists beyond this, for example because they have suffered a signifi cant loss - fi nancial or emotional - then they may be inclined to challenge these T&Cs. The here is that the T&Cs attempt to pass over responsibility for the negligent acts of parties employed by The Widescreen Centre in the performance


18 InPrint

of the contract. It’s possible that this could be challenged as an unfair contract clause.

The Widescreen Centre have not done anything wrong directly, but their agents have. TNT as the couriers I believe are acting on behalf of and employed by The Widescreen Centre. In the eyes of the law and the consumer they might be viewed as one and the same party with The Widescreen Centre bearing primary responsibility (in the absence of the Terms and Conditions that are upheld as reasonable and valid).

The Widescreen Centre have accepted fi lms to be developed and in doing so have accepted a contractual duty to perform the agreed services. They have been unable to fulfi l that contractual agreement because of the negligence of their

own agents, TNT the Couriers and as such are technically in breach of that agreement.

In the end it is for lawyers and courts to decide on legal liability and if proven, reasonable damages. In the meantime the retailer may have to go to signifi cant legal expense and inconvenience defending their position, which does seem unfair as another party has admitted fault.

In terms of insurance protection against these costs and any damages awarded I would be checking to see if I had any Legal Expenses insurance with cover for ‘Contract Disputes’ and Professional Indemnity insurance with cover for liability arising from a ‘Loss of Documents’. The documents themselves are nominal in value. It is the consequential cost of losing or damaging them that is signifi cant, not the material loss.

In any case. I hope their consignment turns up soon. Not an enviable situation!Peter Stevenson, In Focus Insurance.

What a diffi cult situation! One for the solicitors, of course. From a customer service point of view, assuming that the T & Cs stand, I would suggest a number of measures if they haven’t already done so.

They should write a very carefully worded letter to all the customers explaining the lengths they have gone to get to the bottom of the situation and expressing heartfelt apologies, whilst making it clear that the third party has admitted fault. Getting the solicitor to double check the wording of such a letter would probably be a good idea.

I’d offer replacement fi lms and a free processing vouchers for the future – even if the fi lms turn up. Anything that could help to soothe the customers’ understandable frustration with

this situation should be offered. Put the direct phone number of the MD in

the letter with the offer for them to call and discuss the situation, but again make it clear that the responsibility lies with, and has been accepted by, the third party. Get the MD to sign the letters personally.

Essentially, I think the key is to be honest and open about the whole matter – whilst being clear that it is TNT that is liable for the problem. Openness goes a long way as does the personal touch, which will encourage customers to see that The Widescreen Centre are also people who have been inconvenienced by this lapse, and hopefully will help patch the relationship whilst a solution is reached.

Alastair Campbell, The Ideal Marketing Company

“I think the key is to be honest and open about the whole matter – whilst being clear that it is TNT that is liable for the problem. Openness goes a long way as does the personal touch”


InPrint 19

Special ReportIt’s a tricky one. It’s so important in a crisis to be seen to be taking charge, but in this case that might seem like accepting blame which isn’t rightfully due. Still, if you leave a vacuum someone else will fi ll it for you, and The Widescreen Centre don’t want their valuable customers looking elsewhere because the situation has been handled badly.

In this sort of situation I would advise clients to hold their hands up and admit that they have made a mistake, even if that is only in trusting a third party with their customers’ fi lms, offer some sort of reparation or good will gesture along with a short statement about what they are going to do in the future to stop this happening again. A letter from TNT would also be a good touch – it’s all very well them saying they accept responsibility for having lost the parcel, but if the Widescreen Centre’s customers are still levelling complaints at the store,

I’d keep it short and snappy, and in this case, as it doesn’t affect all their customers write a letter to those who have been personally affected. You can’t beat the personal touch.

Chloe Goddard, Pr consultant for SpeakTo, a consultancy that specialises in high street marketing.

“We hope to soon provide a full update and have a resolution for this situation,” explains Simon of The Widescreen Centre. “There are new developments all the time, most recently we have managed with the help of one of our professional clients’ customers to have the case reopened by TNT, so there is hope for progress there.“We are continuing to offer goodwill gestures to our customers, even though the situation is not our fault. I understand their position, it’s very frustrating... I would be furious if somebody had lost my wedding footage! It’s most distressing so we are doing what we can to soothe the situation, whilst leaving the liability with the couriers. We hope that there will be a satisfactory conclusion to this matter very soon.”

THE WIDESCREEN CENTRE 47, Dorset Street, LONDON, W1U 7ND

Phone: 020 7935 2580 Fax 020 7486 1272 www.widescreen-centre.co.uk

VAT. GB 232 9754 49

November 6th 2012

To: Gary Barber, Brighton Film School TNT Lost Film Package Dear Gary, We have now received an official letter from TNT stating that all lines of enquiry are now exhausted and they have officially declared the package as lost. We regret to inform you that TNT has therefore closed their investigation. We have made every effort to keep the search active and intense. We have put continued pressure on TNT at a Senior Management level to follow through and to find our package. Three extensive investigations have been completed. These investigations include extensive warehouse searches, review of delivery rounds to identify potential excess deliveries to other locations and a complete check of TNT Unidentified Goods Department that records and stores any freight that TNT are unable to identify and deliver. TNT Germany has interviewed both loading staff and the designated delivery driver on more than one occasion. Unfortunately all these investigations had negative results. In the 15 years that The Widescreen Centre and our processing partner have been working together nothing like this has ever happened. We have at all times used a premium dispatch system to ensure reliable delivery. In terms of this incident TNT considers that the terms of the Warsaw Convention apply to the lost package. Our customers are important to us therefore we have decided to replace the lost film stock as a good will gesture and we have negotiated with our processing partner free development for the replacement stock. Please contact us to arrange for your replacement stock and development. We would like to offer our sincere regret for the stress and inconvenience caused by TNT losing your films. This is an isolated incident and is extremely unlikely to happen again. Yours sincerely,

Simon Bennett Managing Director

“In this sort of situation I would advise clients to hold their hands up and admit that they have made a mistake, even if that is only in trusting a third party with their customers’ fi lms”

UPDATEThe day Inprint went to press, we received notice that The Widescreen Centre had heard from TNT that the package was declared lost and they had closed their investigations. The Widescreen Centre were kind enough to include this copy of the letter they sent out to the 28 affected customers, and noted that so far a few have come in to collect their replacement fi lms.


20 InPrint

Your Essential Guide to the Latest LaunchesMAGIC TOUCH ANNOUNCE WOW 7.5 TRANSFER PAPERTheMagicTouch have announced the arrival of a signifi cant milestone in the image transfer process. “This month will see the introduction of our new WoW 7.5 transfer paper allowing full colour imaging onto almost any fabric or textile without the need for cutting, weeding or indeed the mask process which is currently required with the WoW 7.2.”

This innovation is a result of the latest print technology in association with OKI Corporation and the launch of a new white toner based A4 printer (rrp £1995.00). The product is supported in the UK with full OKI warranty and incorporates bespoke “SpaceControl” utility software for imaging management.

The potential for the new printer when using CPM and CL Media opens some really massive product markets. This new opportunity in 2012 will be exclusive to existing TMT customers.

HP has announced new solutions for professional portrait and consumer photo prints using HP Indigo Digital Press technology as a replacement for traditional silver halide (AgX).The new HP Indigo photo prints solution brings HP’s high-quality liquid electrophotographic printing technology to the professional portrait and 10 x 15-centimetre (4 x 6-inch) consumer prints markets with the same quality as silver-halide.

For high-volume production, the HP Indigo photo prints solution is available with the HP Indigo WS6000p Digital Press, which is already used by leading photofi nishers to produce high-quality prints.

For low- to mid-volume printing, the solution is also available with HP’s sheet-fed digital presses, including the new HP Indigo 5600 and 7600 Digital Presses. It can be confi gured with an optional GMP PROTOPIC PLUS-540 laminator for professional portrait quality with luster effect or glossy fi nish for consumer prints and a cutting and stacking solution from Rollem.

The HP Indigo photo prints solutions support

a range of HP Indigo-certifi ed photo media, including photo paper from leading vendors, including Mohawk, Mitsubishi and Felix Schoeller.

Fovea, a market-leading school lab company, adopted the HP Indigo WS6000p Digital Press as a replacement for its silver halide printers to combat rising costs of photo paper and improve its reputation as an environmentally responsible company. The company also wanted to expand its capacity and reduce turnaround time from photo shoot to shipment of printed photos. Fovea’s paramount concern was that the new solution had to match or exceed silver halide quality.

KENRO ANNOUNCES NEW FRAMES AT AUTUMN FAIR In addition to the recently-announced Leaf Design, the Harmony Elegant Crystal Series, the Harmony Elegant Lace Series, the Mellow Series Wedding and Baby frames, the Rio Series, and Eden Modern Series Frames. Kenro displayed further new models at Autumn Fair, including the Solitaire Classic Series Mirror Frames, Solitaire Style Series Mirror Frames, Floating Glass Frames, Mellow Series Mother Of Pearl

Frames, Kenro Envoy Series Frames, a New Multi Aperture Symphony Modern Frame, and new A0 size Frisco Series Poster Frame.

To help visitors with their choices, Kenro also unveiled a Trade Fair leafl et providing useful information on all new products in the Kenro line.

HP OFFERS NEW SOLUTIONS FOR PHOTOFINISHERS AND RETAILERS


InPrint 21

launchpad

Metro Imaging has devised a plug-in API to give photographers and artists the chance to sell their images via their own website without the hassle of printing and shipping the prints themselves. It’s free to set-up and use, and Metro can even help with problems; a small administration fee will simply be charged.

The online gallery can be customised to any design and will appear as a page on the site, allowing artists total control over what is uploaded

INTEGRATED PLUG-IN FOR ONLINE PRINT SALES

DSales Ltd, the UK distributor for the Develop range, has launched a new fl agship mono production print system aimed at the commercial print and high volume in-plant sectors. The ineo 1250 provides high-speed, reliable mono output with outstanding image quality for both fi ne line text and half-tones. This makes the ineo 1250 ideal for commercial print-on-demand applications, offering signifi cant cost saving benefi ts over conventional cut sheet litho output in terms of plate making, pre-press set up and post-print cleaning.

This highly versatile system can generate 7,500 A4 impressions per hour on substrates up to 350gsm card and SRA3 in size. This meets the print industry’s preferred bleed size for media of SRA3 (320 by 450mm) allowing full size A3 documents with trim marks and A4 booklets to be trimmed to size. Print resolution is outstanding at 1,200 by 1,200 dpi using Develop’s patented polymerised toner with smaller, smoother, uniform toner particles for more even distribution, signifi cantly better fi ne line defi nition, and better solid fi lls.

The ineo 1250 is designed for average monthly volumes of between 400,000 and 750,000 printouts and will top the 3 million mark during peak times. Maximum paper capacity is 18,000 sheets so the ineo 1250 can run high volume jobs without the need for frequent operator intervention.

For online fi nishing the ineo 1250 offers a comprehensive range of modular options

DSALES LAUNCHES DEVELOP MONO PRODUCTION SYSTEM

with more a multitude of possible system confi gurations. Combinations of folding, punching, booklet making, perfect binding and staple fi nishing are all supported. Also available is a smart punch unit for GBC style binding that includes the availability of numerous customer replaceable die sets for plastic comb, velo bind, wire bind and so on. Large capacity trolley stacking units are available for off-line fi nishing.

As the ineo 1250 staples and punches at the full rated speed of 7,500 A4 impressions an hour there is no loss of speed for producing fi nished documents as against sheet production.

Importantly for the public sector and corporate customers seeking to ensure minimal environmental impact, the ineo 1250 conforms to the guidelines of the International Energy Star Program for reduced energy consumption and improved effi ciency.

to sell and at what price. Once the customer has chosen the image, size, type of print and mount or frame, the order will automatically appear as a job at Metro and receive the same care all Metro Imaging work receives. Metro Imaging will process the payment, print, mount or frame, pack up and dispatch the prints. For further details of the API visit:http://www.metroimaging.co.uk/exhibitions-and-interiors/web-print-fulfi llment


22 InPrint

launchpadQUANTUM LEAP FOR THE IMAGE TRANSFER PROCESS

TheMagicTouch has introduced the OKI C711WT Colour-Plus White LED Printer with white toner added to the CMY colour process. This innovation delivers great opacity and therefore a very high ‘White’ factor for non-fabric hard surface applications such as folders, mugs, binders, leather and PU surface products as well as most garments and textiles.

“We will deliver the printer with an added value beyond the factory standard” says Jim Nicol, Managing Director of TheMagicTouch in the UK. “Using our unique print utility software “SpaceControl” with the C711WT enables the user to print ‘white-only’ with the click of a button. The SpaceControl software will allow total control over the white toner.”

The new white toner also extends a new lease of life to existing transfer papers allowing the

decoration of any colour materials, products and substrates. Now CPM papers can decorate dark colour mugs, diaries, leather, PU products, phone and gadget covers, binders and various types of folders with ‘white’ as the extra colour included in the design. New ‘white’ also extends to the tattoo paper

for skin and nail decoration as well as the CL media stock for the production of stickers and decals with opaque full colour defi nition for the photo gift industry.

www.themagictouch.co.uk

DNP CHRISTMAS PROMOTIONS

With so many of your customers thinking about personal presents for their loved ones., make sure you can offer them Christmas cards and calendars for the New Year featuring their own photos. DNP is offering seasonal promotions through participating distribution partners so UK retailers can afford to buy Christmas presents too!

DNP Photo Imaging Europe and participating distribution partners are wishing retailers and event photographers happy holidays. During the Christmas season, their photo systems become especially affordable. Partners will promote special-price packages of the DS40, DS-RX1, DS-SL20 SnapLab™ and DS-ID400 ID system.

Trading in to an existing system? If you have a similar print system already, DNP offers you an additional item free of charge for selected products. For standard format printers, when purchasing the DS40, you receive an additional two boxes of media free of charge to the bundle.

When purchasing a DS-RX1, in addition to the bundle, you will receive one box of media or 1,400 prints 4x6 inch media. If you trade in your old compact kiosk to a DS-SL20, you will receive two boxes - an equivalent to 2,800 prints 4x6 inch free of charge!

How about an ID systems that pays for itself? DNP offers the DS-ID400 all-in-one ID photo system with 600 sheets included, enabling you to make more profi t than what the bundle costs you.

All these offers are available for a limited time only.

2 InPrint

“There is nothing more frustrating than watching a consumer stand in front of a kiosk with a cable connected trying

to access the camera roll folder on an iPhone...with the right connectivity and an easy to use app, sales will definitely increase.” Trevor Brown | Colorgrafix - Louth

“The new service we will be able to offer smartphone users will be fantastic, they will be able to access the images they

need to print much more quickly. They will then be able to do more with the great photos they have trapped on their smartphones.”Ken Stait | Stait Photography - Morpeth

Profit from smartphone snapsNEW Wi-Fi Direct upgrade kit. A quick and easy way to print photos from smartphones

Retail Systems Solutions

To upgrade your Kodak kiosks simply load version 6 software and attach the Wi-Fi Direct dongle. Your customers can quickly select the photos they want to print using the FREE Kodak smartphone app and then send them to the kiosk.

Wi-Fi upgrade kit from £65, Dongle only from £35*, available September 2012. To order upgrade kits for your Kodak kiosks contact Tetenal service on 0116 281 5741 or email: [email protected]

*Customers with a Tetenal Service Support contract Wi-Fi Dongle is £30.36

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InPrint 23

Taopix Portfolio

The Magic Touch new refl ective products

2 InPrint

“There is nothing more frustrating than watching a consumer stand in front of a kiosk with a cable connected trying

to access the camera roll folder on an iPhone...with the right connectivity and an easy to use app, sales will definitely increase.” Trevor Brown | Colorgrafix - Louth

“The new service we will be able to offer smartphone users will be fantastic, they will be able to access the images they

need to print much more quickly. They will then be able to do more with the great photos they have trapped on their smartphones.”Ken Stait | Stait Photography - Morpeth

Profit from smartphone snapsNEW Wi-Fi Direct upgrade kit. A quick and easy way to print photos from smartphones

Retail Systems Solutions

To upgrade your Kodak kiosks simply load version 6 software and attach the Wi-Fi Direct dongle. Your customers can quickly select the photos they want to print using the FREE Kodak smartphone app and then send them to the kiosk.

Wi-Fi upgrade kit from £65, Dongle only from £35*, available September 2012. To order upgrade kits for your Kodak kiosks contact Tetenal service on 0116 281 5741 or email: [email protected]

*Customers with a Tetenal Service Support contract Wi-Fi Dongle is £30.36

18602113_Print_Mobile_InPrint_FP.indd 1 15/08/2012 16:56InprintAugust.indd 2 22/08/2012 14:52


24 InPrint

www.pmai.org

ICanHasCheezburger? RPI to Print Internet MemesToday, “people crave a connection with tactile objects to accompany their virtual experiences,” says private-label photo printer RPI. And personalised products fi ll that craving, extending the content experience into the physical world.

Now, to meet growing consumer demand in the online greeting card, pet humanisation and mass customisation categories, RPI partnered with leading humour website Cheezburger to offer personalised “ICanHasCheezburger” cards.

More than 20,000 photos and videos are uploaded to Cheezburger’s properties every day, the company says.

Seattle, Wash-based RPI (Reischling Press, Inc.) produces personalised photo books, greeting cards and stationery products for mass

and specialty retailers. Through its embedded storefront service, RPI says it can offer Cheezburger and other brands a new way to monetise the social photography experience.

The two companies are working with The Madison Park Group, a manufacturer

Kodak Reports Bondholder DealKodak says it’s secured $793 million — fi nancing “predicated on certain conditions and Kodak’s achievement of certain milestones, including the successful completion of the sale of Kodak’s digital imaging patent portfolio for no less than $500 million, which the company is confi dent it will

achieve.” The fi nancing comes from Centerbridge Partners, L.P., GSO Capital Partners LP, UBS and JPMorgan Chase & Co., and will “provide

and distributor in the specialty stationery and gift industry.

The companies say the partnership “demonstrates how companies can further their existing brands, drive additional revenue and increase customer loyalty through personalised products.”

the company with additional case fi nancing and establishes the ability to convert a substantial part of the facility into exit fi nancing, enhancingits liquidity and securing a major component of the company’s exit capital structure,” the bankrupt photography pioneer says.www.kodak.co.uk


InPrint 25

inside track

Telling stories with images on Photobucket, on the Imaging Executive PodcastPhotobucket unveiled an all-new user experience it says “alleviates once and for all the major pain points behind backing up, organising and accessing all your photos and videos.”

The company also developed “Photobucket Stories,” a feature which will “transform the act of photo sharing into the art of storytelling,” the company adds. “Never before has there been a more complete, collaborative and contextual means for storytelling.”

The Denver-based company says it the largest dedicated photo and video sharing site, with 100 million users, andthat it serves 3.5 billion images per day.

In this interview on the Imaging Executive podcast, CEO Tom Munro and Marketing VP David Toner discuss the new features, and the importance of telling stories with photos.

Japan Photo Booth Delivers 3D ModelsWhen you and your sweetie go into a photo booth, would you like to get not just a 2D print — but a solid 3D model, a lifelike mini-representation of the two of you?

A working concept from Japanese design group Party does just that: with Omote 3D in the Harajuku district of Tokyo, they’ll make a 3D model while you wait.

You do have to stand still for 15 minutes while they make a 3D scan… And the little fi gurines can cost you $250, Popular Photography reports.

ICanHasCheezburger? RPI to Print Internet Memes

www.photobucket.com


26 InPrint

printed

Sam Bradley, JustPose!

Very briefl y, what does JustPose do?JustPose! hires our very own, state of the art Photo Booths. For the geeks out there, each one of our Booths includes a high quality DSLR camera, Dye-Sub Printer, Studio Lighting... And the exterior is fully printable, like a big bill-board so clients even have the opportunity to make us really blend in or fi t with their brand/theme.The whole concept is about fun, we rock up at our client’s event (we do all kinds of events from Weddings to Award Ceremonies), set the Booth up and then invite guests into the Booth in small groups to take a few Photos...

Who can get involved?Our Booth is a generous size, comfortably accommodating 4 people although we’ve seen nine in there before! We provide a range of themed-props to provoke the fun and make the photos a little more memorable! There’s a saying amongst the culprits who produce some of the more outrageous photos at events; “What happens in the Booth stays in the booth...”. We assume they don’t consider the next part...

What can you do on-site, and what equipment do you use?Then there’s a built in, lab quality dye-sub printer built in which instantly prints a copy of the photos for guests to take home. Clients choose how they want their Photos printed, usually we do 4 photos on either a strip or post-card sized print. We customise the prints with details of the event and can add corporate logos where required. For brides we often stick an extra copy of the photos in to a Guest Book and ask the guests to sign a personal message. We can also make key rings at the event, and after the event we always provide all the Photos on a web-

8 InPrint

HP Photosmart ML2000DMinlab PrinterProfit from the ultra-fast dry minilab and watch your revenue grow with high quality, high margin products

High margin productsHigh volume workflowUp to 55 photobooks per hour4 x 6” photos at 1500 per hourBorderless & duplex printingSmudge & water-resistant printsOutstanding & consistent quality5 input traysEnvironmentally sound

Absolute Computing Ltd29 Nuffield CentrumAbingdonOX14 1RL01235 [email protected]

ACL

gallery (Facebook ready!), we can even make big collages and “wall art” with the snaps we capture...

Who’s it aimed at?Our service is aimed at everyone organising a celebration. While it is really most popular with Brides and Business for their Christmas Parties, we’ve also been out to events where we’ve been asked to capture customer testimonials using the video feature. From a personal and business perspective; there’s tonnes of ways the Booth can be used. We love the more fun events though!

Anything exciting planned?Over the next year we have over a hundred different Weddings we’re booked for. We also have thirty Christmas parties this December and we’re excited to announce that we’re going to be Sponsoring the Urban Music Awards (also in December) and will be providing a JustPose! Booth in the VIP area there... Pics to follow! There’s a fair few award’s ceremonies and wrap-parties booked too, but info on those is still only Privy to us and our clients (probably until the pictures land on Facebook!)!

Each issue, InPrint calls a UK printing business to bring you the essential information about life on the front line of our trade and prints the results. This issue, our spotlight falls on Sam Bradley of JustPose!


InPrint 278 InPrint

HP Photosmart ML2000DMinlab PrinterProfit from the ultra-fast dry minilab and watch your revenue grow with high quality, high margin products

High margin productsHigh volume workflowUp to 55 photobooks per hour4 x 6” photos at 1500 per hourBorderless & duplex printingSmudge & water-resistant printsOutstanding & consistent quality5 input traysEnvironmentally sound

Absolute Computing Ltd29 Nuffield CentrumAbingdonOX14 1RL01235 [email protected]

ACL


28 InPrint 10 InPrint 32 InPrint

TM

[email protected] t. 020 8527 6006 f. 020 8527 6306 t. 020 8527 6006 Unit 14, Waltham Park Way, Billet Road, Walthamstow, London, E17 5DU

CTP-3010 DYE-SUB PRINTER

Fourth ProcessColour (YMC+BLACK)

D-MAX 15% HIGHER ON AVERAGE IMPROVED TONAL RANGE

Three process colour options for superior print speed

also available

DRYLAB UTILITY SOFTWARE WARE WAdditional

Print Size Options

Integration with

Retail Print Systems

Can Print; Greeting Cards,

Calendars & Photobooks

Proven more cost effective than Wetlab4.9p per print*

Highest Print Capacity960 prints/roll*

Four Process Colour SystemImproved D-Max (2,35) &

superior tonal range

Prints up to 6x12Ó PanoramicPrints 4x6Ó , 5x6Ó , 6x8Ó , 6x9Ó & 6x12Ó

Multi FinishPrints Gloss & Matte finish from

the same roll of media

* 6×4Ó prints from 6×12Ó (CTP612) Media

Why Ciaat CTP-3010?

InprintJune.indd 10 12/07/2012 17:19InprintIssue5.indd 28 21/11/2012 17:14