Innovative Models in eGovernance Best Practice Digital Austria...internal applications in the eBackoffice ARCH I T EN TU RE S ‐ XM ST A N D A R D S work flow-back office special

[email protected] World Summit 2010

Innovative Models in eGovernanceBest Practice Digital AustriaeGovernment in Austria = Organisation – Implementation –Cooperation - Coordination

Christian Rupp, Austrian Federal Chancellery


Federal Republic of Austria

Area: 83 870 km² - Population: 8.2 Mio13 federal ministries - 9 provinces80 district administrations - 2357 municipalities

Municipalities

Homepage: 93%Broadband: 83%eForms: 71%


eGovernment Ranking


mobile broadband ranking


observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful

Building Synergy:federal – local Government

Federal ICT

2001

2002

2003

2004

2005

2006

CIO federal government

Federal ExecutiveSecretary

Cooperation:CEN and

EU-Parlament

ICT2005+

Building Synergy:federal – local Government

Federal ICT

2001

2002

2003

2004

2005

2006

Chief Information Officer

Federal ExecutiveSecretary

-

ICT2005+


Federal Government

Digital AustriaManagement CIO Spokesperson

Local and National Governments - Chamber Organisations and Industry

Digital AustriaFederal ICT Board

Digital AustriaeCooperation Board

Provinces, Municipalities, RegionsMinistries

ICT in the public sector is like a large vessel

it needs clear decisions quite ahead before real

movement can be planned

eGovernance


E-Gov Integration…

National

State

Districts

Cities/Communities IT

-Bu

sin

ess

Citizens

vert

ical

arc

hitec

ture

horizontal architecture

Portals


Evolving role of ICT in eGovernment

Efficiency• User as tax-payer• Dilemma: how to provide ‘more for less‘

Effectiveness• User as consumer• Dilemma: governments cannot choose

their ‘customers‘

Governance• User as citizen & voter• Dilemma: how to balance openness & transparency

& interests of different stakeholders

blu

rrin

gb

ou

nd

ari

es

betw

een

ad

min

istr

ati

on

san

d u

sers


backed by highest political levelstrength through coordination and cooperation

trust and security privacy and data protectioneGovernment law

interoperability and standardstransparency and efficiency g2g – eGov Training Academy

citizen centricity eInclusion / usabilityg2b, g2c – eGov Marketing

factors of success


• entered into force on 1st March 2004designed especially for the electronic communication between citizens and the business world with and between public administrations

• considers Data Protection Act 02

- defines terms and rules- identity and authenticity- citizen card function - source identification number- unique identification in data files- sector-specific personal identifiers- official signatures- citizen card use in private sector- electronic delivery

eGovernment Act legal basis


reference modell unified access foradministration

unified forms –common styleguide

unified standard forePayment

unified standardfor eDelivery

unified standard forexchanging eSignaturesand eDocuments

unified access forcitizens Unified integration from

internal applications in theeBackoffice

ARC

HITEN

TURE

S ‐ STA

NDARD

SARC

HITEN

TURE

S ‐ STA

NDARD

S

work flow-back office

specialapplication

deliv

ery

MOA-ZS

Protokoll für

Drucksteuerun

g

MO

A-

ZSWeb

Ser

vice

s

Rückschein

MOA-ID

user-portal

PVP (SAML)

PV

P (S

AM

L)

Sec

urity

Lay

er

deliveryinfo

deliveryservice

Elektronische

Zustellung

Rückschein

MOA-SS

MOA-SP

form

s m

anag

er XML-A

Abschluss-dialog

ePayment

EP

S2

MOA-ID

ED

IAK

T II


• eGovernment Quality Mark• directives, guidelines, and

specifications• guarantee for the quality of services,

software and hardware standard conform products

• modern and secure eGovernment

eQuality assurance …

• Public Administration Portal Group• applications are available from a single

entry point• share the existing infrastructure• Portal group agreement, portal group

protocol

• Government Computer Emergency Response Team• Protect critical infrastructure• IT Security


since 2002 all communities recording the residence data of persons living in Austria online via the internetpossible to obtain a complete list of all residence of a person in Austria by one mouseclickincluding contact address in the case of prisoners and homeless peoplelinked with the Register of Buildings and Dwellings as well as the Register of Addressesensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automaticallybasis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen cardalso enterprises can use individual data

http://zmr.bmi.gv.at

Residence Register


Access to e-business:• eBanking• eBilling• eProcurement• CyberDoc• Archivium• eDelivery

Within administration:• eSignature• eRegisters• eFile System

Access to e-gov:• eForms• eHealth• eDelivery• eDocument-Safe• eUniversity• eVoting

Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free toactivate the citizen card function)

Health insurance card:Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate)

affinity cards – mobile signatur

http://www.buergerkarte.at/index_en.html

eID Citizen Card function


electronicdelivery service

centralregisters and

ELAK-Backoffice

Help.gv.atportal

Overall Goal


Virtual guide on Austrian authorities since 1997~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA> 15.000 visitors per day,> 110.000 documents per day, ~ 1.000 questions and remarks p.m.~ 200 content partner, > 50% municipalities content syndicationOne-Stop-Shop myHELP – personalised servicesenterprise portal, senior citizens portal,youth portal

citizens empowerment


Citizens Portal Business Portal Health Portal

The customerdecide whatthey want!


One Content – different access portals




ELAK-Backoffice

Help.gv.atportal

Overall Goal


empowerment of civil servants

• paper ≠ original• paper reduction ~ 40%• document management• efficiency - sustainability• change management• teleworking• electronic delivery

electronic file system (ELAK)

PM-SAP, HV-SAP•budgeting and accounting systems•personnel managing

Digital Archive

eGovernment Training Academy




ELAK-Backoffice

Help.gv.atportal

Overall Goal


… content of document …

… source/origin of document …

… authenticity …


Tax Online• auditors, notaries, lawyers, individuals

and enterprises• income tax, corporate tax, value-

added tax declaration, …• integration of electronic work flow

re-allocate personnel resources from data recording to operations with a higher value added

Best practices ….

eJustice-eLawlaw making and off publication

eCustomselectronic customs clearing

eCommercial Register, eLand Register, Real Estate Database

eHEALTH Servicesmedical data, medication, insurance status


eDemocracy-eParticipation-eVoting

FAQ Lexica

Interactive Tour

Duties of a chancellor

Pod casting

http://www.kanzler4kids.at/fragen/frage5.html


cooperation and campaigns

TELEFITeGov and eBizRoadshow forSMEs – largest in Europe

SENIORKOMeGov and ICT Info and Training for+60

eDAYeGov and eBizCongress for SMEs

JUNIOR eDAYeGov and eBizCongress for Youth

eduGOVeGov Tools and Trainings for school people and teachers

ICT-Fit - ECDLonline ICT checkComputer Driving Licence

Digital Austria APP StoreMobile Government Applications

Digital Austria ExplorerFirst eGovernment Browser of the World


epSOS(European Patients Smart Open Services)

The overarching goal of epSOS is to develop a practicaleHealth framework and Information & Communication

Technology (ICT) infrastructure that will enable secure accessto patient health information, particularly with respect to a

basic patient summary and ePrescription, between European healthcare systems.

PEPPOL (Pan-European Public eProcurement On-Line)

The objective of the project is to set up a pan-European pilotsolution that, conjointly with existing national solutions,

facilitates EU-wide interoperable public eProcurement. Thevision of the PEPPOL project is that any company and in

particular SMEs in the EU can communicate electronicallywith any European governmental institution for the entire

procurement process.

SPOCS (Simple Procedures Online for Cross-

border Services)

A pilot project launched by the European Commission which aims to remove the

administrative barriers that European businessesface before offering their services abroad. It will

allow them to more easily meet all theadministrative obligations through the points of

single contact.

STORK (Secure identity across borders linked)

It aims at implementing an EU wide interoperablesystem for recognition of eID and authentication

that will enable businesses, citizens and government employees to use their national

electronic identities in any Member State. It will also pilot transborder eGovernment identity

services and learn from practice on how to roll out such services.

International approach


… a strongbrand

„Digital Austria“

www.digital.austria.gv.at


eGovernmentit‘s a journey not a destination!

[email protected] Federal Chancellery

www.digital.austria.gv.at