ADHERENCE PHARMACY EBOOK

Once your pharmacy has implemented a solid communication strategy, it’s time to manage patient engagement by utilizing the appointment based model. Following an appointment based model makes it easy to incorporate additional patient care services into your overall adherence plan.

Appointment Based Model (ABM)

Next Steps

Deliver High-Quality, Cost-Effective, Patient Care Services

Next Steps

Manage Patients, Drive Engagement

Take your adherence pharmacy to the next level by following the Appointment Based Model (ABM) practice to add medication synchronization, manage patient interventions, offer MTM (medication therapy management) services and enhance your vaccination workflow, all on a single, web-based platform.

Appointment Based Model - Why it’s Important

The Appointment Based Model is important for your pharmacy because it streamlines pharmacy time and resources, providing the opportunity to deliver high-value patient care services. ABM is exceptional because it helps pharmacies migrate from a traditional dispensing function to the delivery of clinical care. Listed below are only a few wide-range services that can be offered using an ABM.

• Medication Synchronization

• MTM (medication therapy management)

• Targeted Patient Interventions

• Immunization Solutions

NEXT STEPS

Enhance your adherence pharmacy by taking the next step. Utilize a patient engagement platform and experience the below benefits.

• Manage patients easily on any internet connected computer

• Drive prescription growth by tracking patient medications

• Provide better customer service

• Track patient adherence and engagement on a single platform

• Adapt to changing environments by quickly adding patient care services

Why You Should Use A Patient Engagement Platform

If you have an internet

connection, you can easily manage your pharmacy

patients.

PATIENT ENGAGEMENT

A single, web-based platform that provides a comprehensive view of patients, not only by organizing prescriptions, but by identifying, preparing, and utilizing guided patient interventions.

Omnicell Patient Engagement

Why you need Omnicell Patient Engagement

With the ability to integrate with pharmacy management systems (PMS) and track patient interventions, the Omnicell Patient Engagement platform is the one-stop shop for your adherence pharmacy needs.

Once the Omnicell Patient Engagement platform is implemented, your pharmacy can easily activate additional Omnicell solutions. This is ideal for adding multiple solutions to your adherence pharmacy without disrupting your current operations.

PATIENT ENGAGEMENT

ABM Connection

Omnicell Patient Engagement is a great foundation for using an appointment based model. This patient care platform organizes the pharmacy team through the development of programs and

best practices for patient engagement services.

Read MorePharmacies Utilizing An

Appointment Based Model; Part 1, Part 2

Easy Implementation

Strengthening your adherence pharmacy is no trouble at all. By adopting the appointment based model, you are on your way to enhancing the way you engage and manage patients. The Omnicell Patient Engagement platform is the tool that allows you to do so in an efficient way.

How to implement Patient Engagement

1. Must have an internet connection (multiple web browsers will work)

2. Use Omnicell provided web address/URL

3. Setup pharmacy management system data feed

Find out more at omnicell.com/patientengagement

Want to add the Omnicell Patient Engagement platform to your adherence pharmacy?

In the next section, see how Omnicell Patient Engagement leverages the appointment based model by providing pharmacy with the ability to activate Omnicell Medication Synchronization, next-generation MTM solutions, Targeted Patient Interventions, and Immunization Solutions.

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PATIENT ENGAGEMENT

Why You Should Use Medication Synchronization

Coordinate prescriptions to be filled at the same time

each month and meet with your

patients regularly.

MEDICATION SYNCHRONIZATION

Below are just a few of the incredible benefits of implementing medication synchronization into your adherence pharmacy.

• Improve adherence/PDC scores

• Increase script growth

• Achieve better patient health

• Streamline your pharmacy workflow

• Provide better information to prescribers

• Improve patient convenience

• Maximize pharmacy revenue

• Offer additional patient care services

• Optimize patient engagement

Coordinates a patient’s chronic prescriptions to be picked up at the same time each month, providing the opportunity for the pharmacy to interact with the patient on a regular schedule.

Omnicell Medication Synchronization

Why you need Omnicell Medication Synchronization

Omnicell Medication Synchronization (med sync) promotes proactive, patient-centered interventions on a regular schedule to help increase your PDC adherence scores.

The time savings afforded by implementing med sync will allow your pharmacy to offer additional patient-centered opportunities and expand paid services, such as immunization and Medication Therapy Management (MTM).

As an added benefit, Omnicell Medication Synchronization includes Health Plan Dashboards that allow pharmacies to implement a DIR strategy to prioritize patients for enrollment by health plan and Star-Rated measures. This helps your pharmacy have the most positive impact on patient adherence and PDC scores.

Because med sync fits seamlessly into your pharmacy workflow, you will experience immediate results in bolstering your adherence pharmacy.

MEDICATION SYNCHRONIZATION

ABM Connection

Medication synchronization is a component of the ABM, allowing

pharmacists to proactively intervene with the patient on their monthly medication pick up and promotes

more time for pharmacies to incorporate a variety of other services, including Medication

Therapy Management.

Read MoreImproving Quality Care: The Appointment Based Model

Proven To Improve Patient Adherence

MEDICATION SYNCHRONIZATION

Omnicell has been the center of multiple studies, further solidifying that our med sync solution improves patient adherence and helps grow your business.

Achieving near-perfect adherence scores is important for your adherence pharmacy. With Omnicell Medication Synchronization, you will see an increase in revenue and drive script growth, and those are just a few benefits. Not only will you experience adherence improvements, but med sync reduces overall healthcare costs and decreases hospitalizations and emergency department visits.

To find out more, click on any of the resource links below and discover how implementing Omnicell Medication Synchronization helps your adherence pharmacy generate more revenue.

NCPA Study

The National Community Pharmacists Association (NCPA®) collaborated with technology partner Omnicell on a six-month study to examine the impact of a personalized, high-touch, community pharmacy-based medication synchronization program on medication adherence rates.

Harvard Study

A study conducted by Harvard Medical School researchers was published in Health Affairs. In addition to a well-established research team and highly-regarded journal, of particular relevance to Omnicell is the fact that Omnicell’s Medication Synchronization is the med sync solution utilized by Publix Super Markets, featured in the study.

Easy Implementation

MEDICATION SYNCHRONIZATION

It takes no time at all to begin a medication synchronization program at your adherence pharmacy. The items below explain the steps you need to take to add this into your appointment based model workflow and daily pharmacy routine.

How to implement Medication Synchronization

1. Obtain Omnicell Patient Engagement URL or already use the platform at your pharmacy

2. Setup pharmacy management system data feed

3. Activate Omnicell Medication Synchronization through the Omnicell Patient Engagement platform

LEADERSHIP SUPPORT 2 GOALS AND

REPORTING 3 TARGETED ENROLLMENTS

Growing Medication Synchronization Enrollments

After implementing Omnicell Medication Synchronization, it is important that your pharmacy create an action plan to ensure the success of your med sync program.

The bullets listed below are vital to your overall adherence strategy. To read more about how you can grow your med sync enrollments, download the Growing Medication Synchronization Enrollment Playbook.

1

ENROLLMENT BENCHMARKS 5 COMMUNICATE

AND ENGAGE 6 TOOLS AND TRAINING4

Growing Medication Synchronization Enrollments

MEDICATION SYNCHRONIZATION

Find out more at omnicell.com/medsync

Now that you have added medication synchronization, your adherence pharmacy has moved towards an ideal scenario of having more time to engage with patients on a regular schedule. You can combine med sync, along with Omnicell Patient Communications to maximize patient engagement.

Let’s take a look at adding Omnicell MTM to enhance the patient experience.

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You have the Vision. We have the Solutions.

You do medication synchronization and that frees up a lot of time to start new programs.

- Dared Price, PharmD, Graves Drug

“ “

Download the Medication Synchronization Infographic

Positively impact your pharmacy business by adding additional health care services, such as Medication Therapy Management (MTM). By offering MTM to your patients, your pharmacy will see the below benefits.

• Improve patient medication adherence

• Bridge the gap between the pharmacist and the patient’s healthcare providers

• Create new patient care opportunities

• Achieve better patient health outcomes

• Reduce overall healthcare costs

Why You Should Use MTM

Verify the patient is following their

medication regimen to improve patient

adherence and their overall health.

MEDICATION THERAPY MANAGEMENT

Omnicell’s next generation MTM (medication therapy management) solutionsupports high-efficiency pharmacy interventions to improve patient outcomes,reduce healthcare costs, and maximize pharmacy services profitability.

Omnicell MTM

MEDICATION THERAPY MANAGEMENT

White Paper - Medicaid Reform: Quality Improvement and Cost Reduction through Community Pharmacy-Delivered MTM and Chronic Health Condition Management

Improved coordination of healthcare services is essential to the achievement of quality and efficiency goals in a new system of care.

Why you need Omnicell MTM

Omnicell MTM allows your pharmacy to manage patient health by delivering high-quality Comprehensive Medication Reviews (CMR) and Targeted Medication Reviews (TMR), and auto-populated patient Medication Action Plans (MAP), and Personal Medication Lists (PML).

Along with providing better care to patients, Omnicell integrates Medication Synchronization and other solutions within the Omnicell Patient Engagement platform, supporting multiple patient interventions. Not only does MTM fit seamlessly into your pharmacy workflow, it also offers automation-assisted identification and resolution of medication therapy problems.

MTM opportunities arise through consistent pharmacist-patient interactions, which can often start with a med sync program. MTM programs improve patient adherence by allowing the pharmacist to address medication appropriateness, effectiveness and safety with their patients.

Both MTM and med sync are separate programs; however, integrating both through an appointment based model would strengthen their collective impact. Optimize your pharmacy business earnings by integrating MTM and perform Comprehensive Medication Reviews (CMR) on at-risk patients.

White Paper - Synergy Through Integration: Complementary Roles of MTM and Medication Synchronization

This white paper explores Medication Therapy Management (MTM) and Medication Synchronization (Med Sync), their complementary nature, and synergy to be realized through their integration.

Installing Omnicell MTM is easy to start, especially with the Omnicell Patient Engagement platform. The few steps below showcase how fast you can implement this solution and continue to enhance your adherence pharmacy.

How to implement MTM

1. Obtain URL or use Omnicell Patient Engagement platform at your pharmacy

2. Setup Part D MTM data feed from health plan or, get all other MTM data feeds from the pharmacy management system

3. Activate Omnicell MTM through the platform

Find out more at omnicell.com/MTM

You may have both Omnicell Medication Synchronization and MTM services, but you can take your adherence pharmacy further by adding Targeted Patient Interventions.

In our next section, see how you can augment your adherence pharmacy with Targeted Patient Interventions, promoting improved patient adherence through additional appointment based model services.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

Easy Implementation

MEDICATION THERAPY MANAGEMENT

Provide more value to your patients by proactively reaching out to at-risk patients before lapsing. These interventions will help your pharmacy business grow and here’s how.

• Maximize patient care opportunities

• Improve patient medication adherence

• Achieve better patient health outcomes

• Increase script growth

• Promote patient loyalty with enhanced customer service

• Create healthy medication adherence habits in high-value patient populations

Why You Should Use Targeted Patient Inteventions

Reach out to at-risk patients to

improve medication adherence

before lapsed behavior begins.

TARGETED PATIENT INTERVENTIONS

Omnicell Targeted Patient Interventions are proactive outreach methods deliveredat the right time to high-value, at-risk patients to drive improved patient adherence and health outcomes. As an added benefit, the solution provides pharmacy prepopulated, patient intervention scripts using the Omnicell Patient Engagement platform.

Omnicell Targeted Patient Interventions

TARGETED PATIENT INTERVENTIONS

Why you need Omnicell Targeted Patient Interventions

Omnicell Targeted Patient Interventions engage patients that have a high chance of lapsing after taking their first chronic therapy medication. By adding this solution to your adherence pharmacy, you are getting ahead of the game by creating healthy medication adherence habits in high-reward patients.

When these patients become comorbid with other chronic conditions in the future, these good adherence habits will drive additional value to pharmacies by leveraging the same functionality. Omnicell Targeted Patient Inteventions support many disease states, including hypertension, diabetes, high cholesterol, depression, mental health (non-depression), respiratory, thyroid, and gastrointestinal.

By combining Omnicell Targeted Patient Interventions and other appointment based model services, pharmacies unlock new ways to optimize overall patient medication adherence and increase pharmacy revenue.

ABM Connection

Targeted Patient Inteventions are just another way that pharmacists can intevene with the patient on a

regular schedule.

Using the Appointment Based Model, your adherence pharmacy is

providing a foundation for additional high-touch patient interactions.

You will be right up and running with Omnicell Targeted Patient Inteventions in no time. The steps below explain how quick and easy it is to add this solution to your adherence pharmacy.

How to implement Targeted Patient Interventions

1. Obtain URL or use Omnicell Patient Engagement platform at your pharmacy

2. Setup pharmacy management system data feed

3. Activate Omnicell Targeted Patient Interventions on the platform

Find out more at omnicell.com/targetedpatientinterventions

Having ongoing patient engagement using the Appointment Based Model opens the door for even more patient care opportunities at your adherence pharmacy. Whether you’ve added Omnicell Medication Synchronization, MTM or Targeted Patient Interventions, your pharmacy is on a roll.

Now you can incorporate Omnicell Immunization Solutions into your work flow. See how you can increase your pharmacy revenue by implementing a seamless vaccination program at your adherence pharmacy.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

Easy Implementation

TARGETED PATIENT INTERVENTIONS

Create a patient healthcare destination by offering vaccinations at your pharmacy. Below are a few of the great reasons why this helps your adherence pharmacy grow.

• Boost your pharmacy revenue

• Increase patient convenience and accommodate walk-ins

• Improve the overall health of your current patient base

• Grow your pharmacy to provide additional clinical opportunities

Why You Should Use Immunization Solutions

By adding immunization

solutions to your pharmacy, you will

drive sales and grow your business.

IMMUNIZATION SOLUTIONS

Using the Omnicell Patient Engagement platform, the pharmacy can target recommended patients for immunization interventions such as flu, pneumonia, shingles, and more.

Omnicell Immunization Solutions

Why you need Omnicell Immunization Solutions

Omnicell Immunization Solutions help your adherence pharmacy drive sales and improve patient health. With the use of bidirectional dataflow, the Omnicell Patient Engagement platform targets patients that need vaccines and presents them within the platform, empowering your pharmacy to harness your own data.

This central platform tracks and documents vaccine administration. This is essential to streamlining your everyday pharmacy tasks, including the option to automate reporting to state registries.

IMMUNIZATION SOLUTIONS

ABM Connection

With an Appointment Based Model, pharmacists are preparing for patient visits and supporting

proactive identification of patients in need of a vaccine. This part of the monthly visit helps to conveniently

close gaps and significantly increases vaccination rates.

Read MoreThe Appointment-Based Model:

A Catalyst for Expansion of Services

Download the Immunization Infographic

Installing Omnicell Immunization Solutions is a lot like flipping a switch in the Omnicell Patient Engagement platform. The few steps below showcase how fast you can implement this solution and set your adherence pharmacy in motion.

How to implement Immunization Solutions

1. Obtain URL or use Omnicell Patient Engagement platform at your pharmacy

2. Setup pharmacy management system data feed

3. Activate Omnicell Immunization Solutions through the platform

4. Query State Registries (where available)

Find out more at omnicell.com/immunization

You may have already started with Patient Communications and have incorporated Appointment Based Model services; now you are ready to become a Packaging Pro.

Becoming a Packaging Pro at your adherence pharmacy is an expert way to manage patient engagement and surpass the competition.

Call Us: 800.671.0589

You have the Vision. We have the Solutions.

Easy Implementation

IMMUNIZATION SOLUTIONS

Putting It All Together

The Appointment Based Model accelerates your adherence pharmacy practices, starting with medication synchronization. When your pharmacy has more time to focus on patients, you can offer patient care services including Omnicell MTM, Targeted Patient Interventions, and Immunization Solutions.

These practices, coupled with our Patient Communications, creates a streamlined patient engagement system that improves adherence and helps your pharmacy drive revenue.

NEXT STEPS

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