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Innovative Contact Center Services Avaya Aura® Contact Center ● Experience Portal ● MPS 1000 and 500 ● VPS
M&C Associates, LLC • 3920 Veterans Memorial Highway • Suite 7 • Bohemia, NY 11716
Interactive Voice Response
Speech Contact Center
Self Service
VoiceXML Integration
[email protected] • 631-439-1684 • 631-467-8762 • 239-494-5084 • www.m-cassociates.com
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M&C Associates, LLC
M&C Associates is a premier provider of IVR, Speech and CTI solutions to Fortune 1000 companies and government agencies across the United States and Canada. We are a certified Avaya Business Partner and provide a full suite of services for the Avaya Aura® Contact Center, Voice Portal, Nortel MPS 500 & 1000, and legacy VPS platforms.
Our services include consultation and needs assessment, system design and installation, custom application development, integration services, audio services, system and application support, and knowledge transfer. For more information, call us at (631) 467- 3375 or visit www.m-cassociates.com.
Certified Avaya Business Partner & DevConnect member since 2008
Nortel Advantage Business Partner since 2001
Focused exclusively in the Contact Center, with IVR, Speech and CTI
Fully accredited on Avaya Blue and Avaya Red IVR platforms
Extensive experience in IVR, Speech and CTI deployments
M&C staff are all former employees of Periphonics/Nortel/Avaya
Customers are Fortune 1000 companies and Government agencies
7X24 Communication Center for Customer Support
Headquartered in Bohemia, New York with regional offices in New Jersey,
Illinois, and Florida.
[email protected] • 631-439-1684 • 631-467-8762 • 239-494-5084 • www.m-cassociates.com
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We provide complete turnkey solutions delivered via a robust development methodology. From full project management and documentation of requirements to testing and post implementation monitoring, we do it all.
Professional Services
M&C Associates is a full-service provider, which means that we can provide you with full breadth of services for your Contact Center solution.
We have in depth knowledge and experience in Nortel and Avaya IVR application development and Contact Center Software, including Symposium, Nortel Contact Center and Avaya Aura® Contact Center solutions.
Our M&C software developers can upgrade and optimize your current applications, including grammar development, script changes, add Speech Recognition or Text-to- Speech, migrate from one platform to another or develop new applications in Dialog Designer, MPS Developer (PeriProducer) or VoiceXML, integrating with C/C++, Java or XML as required.
Installations and Configurations
Our highly-skilled, certified Contact Center technicians can deliver MACs, configurations and installations of the latest versions of Avaya Aura® Contact Center.
In addition, M&C’s certified installers can have your new Avaya Aura® Experience Portal or MPS IVR up and running in short order.
Proactive Monitoring
iProWatch is an intelligent, comprehensive, and proactive IVR platform and application monitoring service. The service provides 7 x 24 monitoring of all hardware, software and custom application functions to ensure proper system operation.
Knowledge Transfer
M&C has a full set of courses and workshops, that can be delivered at your location or ours with subject matter experts on the following:
AACC – Administrator, Supervisor and Agent Training
AEP – Administration and Programming MPS – Administration and Programming VPS – Administration and Programming
System Maintenance
M&C Associates offers local and remote field engineering and support services for your IVR platforms. We have manufacturer- certified technicians with average experience of over twenty years with a full complement of spare parts and provide all related technical support services. We guarantee the highest level of service at competitive rates.
Audio Services
Whether you need a professional recording for Interactive Voice Response (IVR), voicemail, automated attendant or on-hold messages, M&C Associates’ state-of-the-art recording studio is designed specifically for high quality voice recording. We offer a complete range of services at very competitive rates.
Help Desk Services
We offer hands-on support for MPS Developer (PeriProducer) or Dialog Designer. While updating, enhancing or developing your IVR applications, programmers and system administrators sometimes require extra help that our experts can provide.
[email protected] • 631-439-1684 • 631-467-8762 • 239-494-5084 • www.m-cassociates.com
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M&C Associates’ Certifications Avaya Aura® Contact Center ● Experience Portal ● MPS 1000 and 500 ● VPS
Avaya Red – Avaya Aura® Contact Center and
Avaya Aura® Experience Portal
ACSS - 3300 ACSS - CC - Avaya Aura Contact Center
ACSS - 3301 ACSS - CC - Avaya Aura Contact Center
ACSS – 3305 ACSS – CC – Avaya Aura Experience Portal with POM
ACIS - 6202 ACIS - CC - Avaya Aura Contact Center
ACIS - 6203 ACIS - CC - Avaya Voice Portal
APSS - 1200 APSS - CC -Sales
APDS - 2100 APDS - CC - Design
PACRS-200 PA - Sales: Voice Self Service
PACRD-200 PA - Design: Avaya Voice Self Service
PACRI-200 PA – Impl: Avaya Voice Self Service
ACSI-709 ACS - Impl: Avaya Voice Self Service
Loquendo Loquendo Developer & Support Certification
10/2/2014
Avaya Blue – Avaya Media Processing Server (MPS)
NCSS MPS 500 Application Developer
NCSS MPS 500 Installation and Maintenance
NCSS MPS 500 Operations & Maintenance
NCSS MPS 500 Technical Support
NCSS MPS Application Developer - Speech
2056WEN Self Service Products
2119W MPS 500 Configuration Tool Workshop for Netformx
2148W Communication Control Toolkit 6.0 Sales Overview
6682W MPS Workshop
920-112 MPS 500 Technical Support
920-121 MPS Application Developer
920-122 920-122 - MPS Application Developer - Speech
920-128 Media Processing Server 500 Operations & Maintenance
2072WEN MPS 500 Sales Training
920-113 MPS 500 Installation and Maintenance 10/2/2014
[email protected] • 631-439-1684 • 631-467-8762 • 239-494-5084 • www.m-cassociates.com
