Innovation in Insurance Awards - EfmaI3 - Innovation in Insurance Awards 2016 InsAwards16 20.00 – 21.00 Elegant Buffet 21.00 – 21.20 Living services and the future of insurance

I3 - Innovation in Insurance Awards 2016 #InsAwards16

Innovation in Insurance Awards 2016

#InsAwards16

9 June 2016, MILAN

www.efma.com/innovationininsurance


Contents

03 A joint Efma & Accenture initiative

04 Event programme

05 Judges 2016

07 Voting process

09 Nominees

14 Submitting your innovations

15 Acknowledgements

16 About us

A TOTAL OF: 224 INNOVATIONS

FROM: 148 INSTITUTIONS

IN: 37 COUNTRIES

IN: 2016

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Contents

03 A joint Efma & Accenture initiative

04 Event programme

05 Judges 2016

07 Voting process

09 Nominees

14 Submitting your innovations

15 Acknowledgements

16 About us

A joint Efma & Accenture initiativeThe Efma–Accenture I3- Innovation in Insurance programme aims at identifying and awarding the most innovative projects in the insurance sector at a global level. Efma and Accenture launched this initiative with the aim to spread out and share worldwide best practices in this area.

An essential component of the programme is the I3 Portal: www.efma.com/innovationininsurance

This portal showcases the most recent and relevant materials on innovation within the insurance sector (secret sauce behind the innovations, implementation, business results...). Any insurance company can submit their most recent and relevant innovations. Innovations can be searched by category, keyword, launch year, country or institution.

This initiative is split into two major phases:

1Idea collection All insurance companies are

encouraged to identify their most innovative initiatives in 4 categories and post them.

2Awards Ceremony The best innovation in each of

the 4 categories will be awarded during a dedicated event, open to all financial institutions, in Milan on 9th June 2016. One additional award will be assigned by the judges to an identified player in the following category: Global Innovator. During the ceremony, all winners will present their experiences, highlighting the key success factors in the design, development and operational phases of the innovative projects.

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20.00 – 21.00 Elegant Buffet

21.00 – 21.20 Living services and the future of insurance Luis Villa, Strategy Director, Fjord

21.20 – 21.40 Digital & Omni Channel Distribution Award 2016

21.40 – 22.00 Global Innovator Award 2016

22.00 – 22.10 Closing remarks Vincent Bastid, Efma Lukas Dzuroska, Efma

22.10 – 23.00 Awards Gala party

9 JUNE 2016, MILAN

I3 Awards Ceremony programme18.00 – 18.30 Efma-Accenture I3- Innovation in Insurance Awards Cocktail

18.30 – 18.40 Introduction to the 2016 Awards Ceremony Edwin Van der Ouderaa, Accenture Piercarlo Gera, Accenture Vincent Bastid, Efma

18.40 – 19.00 2016 top trends in insurance Jean-François Gasc, Accenture

19.00 – 19.20 Claims Management Award 2016

19.20 – 19.40 Best Disruptive Product or Service Award 2016

19.40 – 20.00 Customer Experience & Engagement Award 2016

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Judges 2016Winners are awarded by their peers!The panel of judges for the I3- Innovation in Insurance Awards is exclusively composed of senior insurers from all over the world. For 4 of the Awards categories, their vote accounts for 50% of the final score, whereas the remaining 50%

is the result from all votes by Efma members voting on the portal. The 5th category «Global Innovator Awards» is assigned only by the judge committee. This makes it a unique occasion to have insurance players rewarded by their peers.

The full list of the I3 Awards judges is as follows:

Nathalie Bois-MonierHead of International Marketing & DistributionCrédit Agricole Assurances France

Johan van TholenDirectorAllianz Germany

Gregory DesfossesGlobal Director Digital ChannelBNP Paribas Cardif France

Irene van den BrinkDirector of Business DevelopmentInShared Netherlands

Cathy MahoneCAOAllianz USA

Ruben MachucaGeneral Manager Reparación MóvilBCI Seguros Chile

Madelyn LanktonEVP, CIOTravelers USA

Tsukasa MakinoDeputy General ManagerTokio Marine & Nichido Fire Insurance Japan

John MoorefieldFirst Senior VP Chief Transformation OfficeAflac Japan

Luis CardosoDireção de Produção & Sinistros Não VidaOccidental Portugal

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Hassan KarimHead of propositionZurich Global Corporate Hong-Kong

Frank CoolerNavigatorIntrasurance Group Netherlands

Alex KoslowskiHead of Consumer PropositionRoyal London Group UK

Magali NoéChief Digital OfficerCNP France

Alexander HeinrichHead of Organisational Management & Transformation ProgramAllianz France

Anders StenbäckDigital Director, Business Area Private If Finland

Alain HadeVPP RelationsDesjardins Canada

Randall EprightEVP & Chief Information OfficerAthene USA

Bob JamesQBE North AmericaUSA

Adrain BruceHead of Business EnablementLiberty Group South Africa

Demetrio MiglioratiDigital Workplace & InnovationBanca Mediolanum Italy


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Voting processThe awards process is based on the following steps:

Nominees A selection of nominees were identified by the Efma I3 Awards committee after the submission deadline (18th April).

Vote For 4 of the Awards categories, Efma members vote on the website (50% of the final rating) and the I3 Awards judge committee, composed of Efma Board members and executives from all over the world, vote for the remaining 50% of the final rating.

Judging The judges evaluated the innovations and rated them on a scale from 1 to 10 taking the three following criteria into account:

Originality The uniqueness of the idea in the marketplace and its potential as a game changer.

Impact The innovation’s capacity to generate a superior, long-term competitive edge and a significant return on investment.

Universality The innovation’s adaptability across different markets and countries. The rates remain confidential.

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TimingSubmission deadline 18th April

Voting started 2nd May

Voting ended 12th May

Awards Ceremony 9th June 2016 Milan


Award categories

Special category

2016 EDITION HIGHLIGHT:This year, we registered more than 1,300

votes from Efma members voting online

CLAIM!

Claims ManagementBest Disruptive Product or Service

Customer Experience & Engagement

Digital & Omni Channel Distribution

Global Innovator

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NOMINEES

Best Disruptive Product or Service

Innovations aimed at enhancing and extending the traditional offer, creating new profit pools by serving new customer segments or entering new markets, typically unreached by competitors. It also includes innovative approaches in service models.

Innovation: VEPLUS Country: Turkey

Revolutionises the industry and brings a new kind of approach to insurer insured relation.

Innovation: Connect et Moi Country: France

First connected experience, enabling senior to live at home securely.

Innovation: Zurich® Spider SenseZ Country: Spain

A mobile application that sends alerts to the users, based on risk events taking place nearby, actions performed and others.

Innovation: Auto Insurance for autonomous vehicles Country: Japan

TMNF supports public road experiments of autonomous vehicles in Japan.

Innovation: Telenor Suraksha Country: India

Offering Insurance to Telecom consumers through integration of technology.

Innovation: RUOK Country: Japan

“Are You OK?” is an innovative digital service that brings peace of mind to families with isolated seniors.

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NOMINEES

Claims Management

Innovative practices in claims management aimed at facilitating and/or accelerating the claims management process or at improving the fraudulent claims detection.

Innovation: Covisioto Country: France

A web-based application which connects repairers with their customers by providing “real-time” vehicle repair notifications.

Innovation: Easy Claim, healthcare reimbursements just a click away! Country: France

A mobile application which allows expatriates to submit their claims.

Innovation: Proactive Claims Management for customers into Digital Channel Country: Spain

Innovation: Operation disaster Country: Brazil

Bradesco Insurance are 100 % present at the moment when the insured person most needs them.

Innovation: Allianz, Your expert is in the sky Country: France

Allianz uses drones for Claims expertise, your expert is in the sky !

Innovation: Generali qui per voi Country: Italy

Creating shared value with Clients to make interventions quicker and more effective and to optimise claims cost.

CLAIM!

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NOMINEES

Customer Experience & Engagement

Innovations aimed at radically changing the way insurance players engage customers at every touch point (physical + digital) and how they develop a more seamless and personalised experience.

Innovation: E-depann’ Country: France

A text message service that informs customers of the timeframe for intervention by their breakdown service and enables them to track its journey in real time.

Innovation: Ajusto 100% Mobile Telematics Country: Canada

The first all-in-one telematics insurance program that is 100% mobile.

Innovation: Dramatic improvement of contact centre operations using Watson Country: Japan

Usage of IBM Watson Explorer text analysis technology.

Innovation: GrabMe – The social Edutainment project Country: Italy

Edutainment initiative to raise awareness on the risk of sharing information on the web.

Innovation: Travel App – Voyage Zen Country: France

Seamless experience to users but also a multi-access to personalised services and offers.

Innovation: Metromile Street Sweeping Alerts Country: Japan

Helping drivers avoid street sweeping violations.

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Innovation: Omifall Pregnancy and childinsurance in co-operation with Children’s Ikea Country: Sweeden

Innovation: Digitalising Funeral Insurance Country: South Africa

Digitalising funeral insurance by eliminating the need for a death certificate on claim.

Innovation: eSpace Country: Spain

A space where DIRECT customers can manage by themselves everything related to their insurance policy.

Innovation: Entirely Online Purchasing Process for Term Life Insurance Country: USA

Solution for buying medically underwritten term life insurance online.

Innovation: DigitalVirtual Assistant Country: USA

Interacting with usaa.com and mobile applications in a natural and conversational way.

Innovation: The GUARANTEE GOLD Mobile App Country: Canada

Exclusive insights, tools and access to help our clients plan ahead and proactively take safety measures to protect their homes and belongings.

NOMINEES

Digital & Omni Channel Distribution

Innovations aimed at enhancing distribution approach in the physical or digital space, including: mobile and social media as sales channels, remote relationship management to infuse human touch into digital channels, contact centres, cross-channel sales enablement, value-added self-service features.

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NOMINEES Global Innovator

Application for the Global Innovator award is made upon Efma I3 Awards judge committee selection. Shortlisted institutions are asked to fill in a specific application form. This category awards the most innovative insurance players worldwide. The winner is the insurance player that successfully commits its overall vision to innovation, developing innovative projects in different areas in order to continuously transform its business model, developing and leading a broad ecosystem of partners going well beyond insurance, etc.

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I3 - Innovation in Insurance Awards 2016

Submitting your innovationsEfma & Accenture believe that the key to success in today’s challenging markets is to develop an innovation committed DNA to be fostered by sharing successful experiences and new ideas.

To learn more about the submission process, please contact:

Karine CoutinhoDMD, Head of Content & Partnerships Efma Tel: +33 1 47 42 69 82 [email protected]

General [email protected]

Boris PlantierContent Manager Efma Tel: +33 1 47 42 67 69 [email protected]

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#InsAwards16


For their valuable contribution to the project and their strong involvement, the authors would like to thank the Efma & Accenture I3- Innovation in Insurance team:

Acknowledgements

Erika Jensen

Sanem Legresley

Albane Liger-Belair

Fatoumata Ly

Maxime Martin

Géraldine Mondet

Boris Plantier

Monica Tirsogoiu

Edwin Van der Ouderaa

Cédric Vigneron

Yasmine Zegganne

Sally Azar

Vincent Bastid

Amal Benichou

Laura Bishop

Eva Bozekova

Florence Châtelet

Karine Coutinho

Lukas Dzuroska

Alain Enault

Jean-François Gasc

Piercarlo Gera

Nicolas Goosse


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About us

Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries.

Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com

Accenture helps financial institutions transform their customer relationships through Accenture Distribution and Marketing Services, a business service within Accenture’s financial services operating group, serving more than 100 institutions worldwide. Accenture Distribution and Marketing Services combines Accenture’s deep industry knowledge in banking, insurance and wealth management with proven expertise in marketing, distribution and innovation. It blends Accenture’s management consulting, technology and outsourcing capabilities – including its assets and expertise in digital innovations, like analytics and mobile – to help institutions improve growth and cost management through better customer relationships.


Copyright © 2016 Efma. All rights reserved

A global non-profit organisation, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members.

Headquarters in Paris. Offices in London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Mumbai and Singapore.

With a membership base consisting of almost a third of all the largest retail banks worldwide, Efma has proven to be a valuable resource for the global industry, offering members exclusive access to a multitude of resources, databases, studies, articles, news feeds and publications. Efma also provides numerous networking opportunities through working groups, online communities and international meetings.

Its home page is www.efma.com

Documents

Innovation in Insurance Awards - EfmaI3 - Innovation in Insurance Awards 2016 InsAwards16 20.00 – 21.00 Elegant Buffet 21.00 – 21.20 Living services and the future of insurance