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Innovation – A Strategic Driver
Solutions. People.Innovation.
Ratan DattaSenior Vice President – Global OperationsSPi Content Solutions
Global BPO
Client ProfileMarket Leadership
• 300+ clients across industry sectors including publishing, healthcare, legal, automotive, electronics, and financial services.
• Fortune 1000 companies, category market leaders, non-profit organizations, and government agencies.
• Leader in KPO and customer support solutions.
• Three decades in the business.
• Owned by a NYSE listed company.
SPi Global – A Snapshot
Solutions. People. Innovation.2
Global BPO Solutions
People Awards & Recognition
• 15,000+ people in 24 delivery sites across United States, Europe, and Asia (Philippines, India, Vietnam).
• BPO company of the year, 2011 ICT awards.
• #1 service provider: Print and Publishing Outsourcing vertical, 2009 Black Book.
• IAOP Global Outsourcing 100.
“Tablets are expected to be
the fastest
“10+ Billion mobile devices with internet” **
“eBooks will be the most
dominant format by 2014”*
How is the Industry Changing?
“185 Billion App
downloads by 2014” ***“4 out of 5 Executives
felt their organizations
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the fastest ramping mobile
device.”**
“Complex business models
involving multiple
stakeholders”
“Multiple Standards to
Manage”
“Trend vs Fad?”
felt their organizations would need significant retraining to handle the
digital future”*
* DBW/Forrester 2010 Publishing Executive Survey; ** Alphawise, Morgan Stanley Research; *** Gartner
Multiple Devices, Formats, & Business Models
Solutions. People. Innovation.4
• Is content available across multiple formats/devices?
Key Questions in the Digital Age
• Is content “Discoverable”?
MULTI-PLATFORMDELIVERY
CONTENT
Solutions. People. Innovation.5
• Is content “Discoverable”?
• Does it go beyond “Reading”?
ENRICHMENT
CONTENTEXPERIENCE
TransactionalProcesses
TransactionalProcesses
Judgment Based Processes
Copyediting
Conversion Engineering
Language Polishing
Abstracting & Indexing
Research & Analytics
Multimedia
valu
e
ComplexProcesses
Innovation has been Key to our Evolution
Solutions. People. Innovation.6
TransactionalProcesses
TransactionalProcesses
Data Conversion
Composition
Transaction Processing
Copyediting
Peer Review Help Desk
Project Management
Graphics
QA & Testing
Database Maintenance
Multimedia
Creative Services
Technology Servicesvalu
e
complexity
Content Delivery
ContentEnrichment
Content Experience
Consulting
Technology
and will Continue to be…
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Editorial, Production, eContent
DeliveryEnrichment ExperienceTechnology
Technology Powers Innovation
• Technology Leadership.
• Third-Party Solutions.
• Alliances & Partnerships.
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POD
• 30 Million Pages
• 5 years.
Case Study – Backlist Conversion
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XML
eBook
Hardcopy
Application Files
20002010
• 25 Million Pages
• 18 months.
The Next Decade
SOLUTIONSCENTRIC
Creating value for clients & partners.
PEOPLECENTRIC
Nurturing and developing leaders.
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CENTRICNurturing and developing leaders.
INNOVATIONCENTRIC
Fostering entrepreneurship and creativity.
www.spi-global.com
Thank You
Solutions. People. Innovation.11
