Innovate Reconciliation Action Plan 2017 – 2019 · Our Business Community Sector Banking is Australia’s not-for-profit banking specialist. Since 2002, we have offered tailored

Innovate Reconciliation

Action Plan 2017 – 2019

About the artistArtist: Saretta Fielding

www.saretta.com.au

Saretta is a Wonaruah woman who calls Lake Macquarie home. She is passionate and committed to seeing the Aboriginal community advance towards economic and social inclusion. Her artworks are reflective in style to many traditional artworks found throughout Wonaruah country. Her highly textured sand-based pieces embody the age old sandstone engraved artworks created by her ancestors. This artwork, entitled “Kolang Maroong Mankan” meaning “Toward good place”, represents our own reconciliation journey.

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In my artwork, I aim to evoke emotion, enhance connection to spirit and ponder and experience something new.

Table of contents

3 Message from the CEO

4 Message from Reconciliation Australia

5 Our Vision

6 Our Business

8 Our Reconciliation Action Plan

9 Relationships

13 Respect

17 Opportunities

18 Reporting and Governance

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Acknowledgment of CountryCommunity Sector Banking respectfully acknowledges the Traditional Owners of the country throughout Australia and recognise their continuing connection to lands, waters and community. We pay our respect to them and their cultures; and to both Elders past and present.

Aboriginal and Torres Strait Islander peoples should be aware that this publication may contain images or names of people who have since passed away.

Message from our CEO – Andrew Cairns

Aboriginal and Torres Strait Islander people continue to live with unacceptable gaps in health, education and living standards. These gaps are alarming and they have no place in a modern Australia.

Through the promotion of reconciliation, we believe our business has a positive role to play in helping to close these gaps.

I’m proud that through our Innovate Reconciliation Action Plan, Community Sector Banking will continue taking proactive steps alongside Aboriginal and Torres Strait Islander people to contribute to meaningful reconciliation.

Our plan outlines both the initiatives that we will undertake, as well as the ways we will support our not-for-profit Aboriginal and Torres Strait Islander customers. This support extends also to our not-for-profit customers that in turn, support positive outcomes for Aboriginal and Torres Strait Islander people and their Communities.

From continuing our strong record in training our people in cultural awareness and competency, to investigating ways to improve financial literacy alongside Aboriginal and Torres Strait Islander peoples, I am confident that Community Sector Banking can help make a tangible difference.

We relish the opportunity to contribute to this important national conversation working alongside our Aboriginal and Torres Strait Islander customers and stakeholders to build brighter futures.

Andrew Cairns CEO, Community Sector Banking

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Message from Reconciliation Australia CEO – Justin Mohamed

Reconciliation Australia congratulates Community Sector Banking on developing its second Reconciliation Action Plan (RAP). By adopting an Innovate RAP, Community Sector Banking is demonstrating its readiness to develop and test innovative approaches to reconciliation and champion reconciliation at every level of the organisation. Community Sector Banking’s commitments in this RAP stand it in good stead to continue this progress across the key domains of reconciliation—relationships, respect and opportunities.

Community Sector Banking understands the importance of building and maintaining meaningful, respectful relationships with Aboriginal and Torres Strait Islander peoples and organisations in order to achieve mutually beneficial outcomes. It drives these relationships through its actionable goal to promote and celebrate community events such as National Reconciliation Week (NRW).

Respect and understanding for Aboriginal and Torres Strait Islander peoples, histories and cultures is key to Community Sector Banking’s core values. It champions these values by ensuring that cultural awareness training is available to all Community Sector Banking employees.

Community Sector Banking is committed to driving reconciliation through developing employment and training opportunities for Aboriginal and Torres Strait Islander peoples. It demonstrates this through its dedication to work consultatively with existing Aboriginal and Torres Strait Islander employees to develop and implement an Indigenous employment and retention strategy.

On behalf of Reconciliation Australia, I commend Community Sector Banking on this Innovate RAP, and look forward to following its continued reconciliation journey.

Justin Mohamed CEO, Reconciliation Australia

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Our Vision

Community Sector Banking believes true reconciliation requires action, through engagement and awareness. We are committed to playing a significant role in seeking to build the capacity of Aboriginal and Torres Strait Islander peoples through the work we undertake in affordable housing and through the provision of appropriate financial products and solutions we offer to the wider not-for-profit sector.

Increasing our cultural awareness, through our RAP and alongside our Aboriginal and Torres Strait Islander customers and stakeholders, we will aim to promote equality and a reconciled Australia where past injustices are recognised and better futures for Aboriginal and Torres Strait Islander peoples are built.

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Our Business

Community Sector Banking is Australia’s not-for-profit banking specialist. Since 2002, we have offered tailored financial solutions that support not-for-profit organisations create real impact. We were the first banking service in Australia to receive B Corp certification, a globally recognised standard for sustainable businesses demonstrating we use the power of business to help solve social and environmental problems.

Community Sector Banking is a joint venture 50% owned by the Community 21 consortium of 38 not-for-profit organisations, and 50% owned by Bendigo and Adelaide Bank. Today, our passion and expertise lies in social and affordable housing. Over the past 14 years, we have helped build more than 1,700 social and affordable homes. Our Rental Affordability Index developed in partnership with National Shelter and SGS Economics & Planning show the true depth of Australia’s affordable housing crisis, while our Housing Impact Awards have recognised not-for-profits with innovative tenancy management programs. This year, our Social Investment Grants provided $200,000 to not-for-profits working to reduce homelessness.

Our business also includes the award winning act. – a world first that combines everyday banking with crowdfunding. Since its inception in 2014, act. has raised over $350,000 for inspiring community projects around Australia.

As at November 2016, our business employed 51 people (including contractors), 2 of whom identify as being Aboriginal and/or Torres Strait Islander people. Our organisation’s geographic reach is national, with employees based in offices in New South Wales, Victoria, Queensland, Tasmania, and South Australia.

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Having all our staff undertake cultural awareness training is important to me as a proud Indigenous woman. It allows staff to be better educated and have a greater appreciation of Indigenous culture and history. With the understanding and acknowledgment of Indigenous culture and history comes respect which is pivotal when it comes to building strong sustainable relationships with Indigenous customers and communities.

Emily Chapman Project Manager Community Sector Banking

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Our Reconciliation Action Plan

We are proud to advance to an Innovate RAP in 2017, continuing our work towards reconciliation and reflecting on the successes, as well as the challenges of our previous RAP.

While our first RAP was launched in 2013, our commitment to Aboriginal and Torres Strait Islander peoples began much earlier, reflecting the passion and dedication of our staff, customers and shareholders. Our RAP helped catalyse much of the work we do alongside Aboriginal and Torres Strait Islander Australians, while also providing an opportunity to reflect on the challenges our business has faced and how we can learn and grow.

In our new RAP, we translate our vision for reconciliation into words. Supporting our business strategy, our new RAP will implement measures to support our Aboriginal and Torres Strait Islander staff as they develop throughout their career. We will continue to focus on providing employment opportunities and measures that help increase the number of Aboriginal and Torres Strait Islander people who work for us.

We also understand that as a financial institution, we are uniquely placed to support Aboriginal and Torres Strait Islander organisations working towards building financial capacity and literacy. Our new RAP will strengthen our collaboration in this area and make it easier for our staff to lend their time and expertise through volunteering and pro bono activities.

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The Animal Management in Rural and Remote Indigenous Communities (AMRRIC) projects focused on de-sexing animals in remote Aboriginal & Torres Strait Islander communities. With the help of act. AMRRIC veterinary programs caused a dramatic improvement in the general health and condition of the dogs, and the wellbeing of communities.

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Relationships

Focus area: Engagement

Community Sector Banking believes that strong relationships between Aboriginal and Torres Strait Islander peoples and other Australians are the cornerstone of reconciliation. By engaging directly with Aboriginal and Torres Strait Islander peoples through sharing experiences and skills, we can create long lasting partnerships that ultimately benefit our staff and customers.

During our previous RAP, our staff supported a number of Aboriginal and Torres Strait Islander events. Many of our staff joined local events for NAIDOC week, like the Bendigo City Council flag raising and smoking ceremony, and the NAIDOC Family & Community Fun Day in Wollongong.

We also launched our volunteering policy to give our staff access to volunteering opportunities across the not-for-profit sector, including Aboriginal and Torres Strait Islander organisations. Many of our staff supported Aboriginal and Torres Strait Islander organisations by assisting at events.

Our new RAP will build on this, with a particular focus on engagement with Aboriginal and Torres Strait Islander events and campaigns.

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Cassandra Geeman (far right) at the Australian Indigenous Doctors Association conference. Cassandra is studying to become a doctor and was sponsored to attend by Community Sector Banking.

Reconciliation SA values our partnership with Community Sector Banking. This strong relationship has assisted us to build business opportunities and capacity at all our significant events. To us this demonstrates the openness they have to engaging broadly with the Aboriginal community and learning from them.

Mark Waters State Manager Reconciliation SA

Action Responsibility Timeline Deliverable

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Our RAP Working Group (RWG) will continue to actively monitor RAP development and implementation of actions, including tracking progress and reporting.

RWG Chairperson, Communications Specialist March 2017 RWG oversees the development, endorsement and launch of the RAP.

RWG Chairperson March 2018Ensure Aboriginal and Torres Strait Islander peoples are represented on the RWG.

RWG Chairperson Review in March, 2017, 2018 RWG will meet monthly to monitor & report on RAP implementation.

RWG Chairperson, Senior ManagersMarch, June, September & December 2017, 2018

RWG will ensure business units implement the RAP on schedule.

RWG Chairperson March 2017 Establish Terms of Reference for the RWG.

Leadership Team & Board March 2017Community Sector Banking Leadership Team and Board review and approve RAP.

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Celebrate and participate in National Reconciliation Week (NRW) and other significant events by providing opportunities to build and maintain relationships between Aboriginal and Torres Strait Islander peoples and other Australians.

RWG Chairperson May 2017, 2018 Organise at least two internal events for NRW each year.

Communications Specialist May 2017, 2018 Register our NRW events on Reconciliation Australia’s NRW website.

RWG Chairperson May 2017, 2018Support an Aboriginal and/or Torres Strait Islander organisation to host an external NRW event.

RWG Chairperson May 2017, 2018 Ensure our RWG participates in an external NRW event.

Communications Specialist May 2017, 2018Promote NRW and events in our local communities on Community Sector Banking’s social media platforms, including Inner Circle and In The Loop e-publications.

RWG Chairperson, Communications Specialist May 2017, 2018Encourage all staff to participate in external events to recognise and celebrate NRW.

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Develop and maintain mutually beneficial relationships with Aboriginal and Torres Strait Islander peoples, communities and organisations to support positive outcomes.

Head of Business June 2017Meet with local Aboriginal and Torres Strait Islander organisations to develop guiding principles for future engagement.

Head of Business, RWG Chairperson July 2017Develop and implement an engagement plan to work with our Aboriginal and Torres Strait Islander stakeholders.

Head of Business, Head of Marketing & Communications

July 2017, 2018

Collaborate on one social media campaign per year with an Aboriginal or Torres Strait Islander customer or stakeholder focusing on an issue or interest of the customer’s, for example improving literacy rates, raising awareness of Aboriginal and Torres Strait Islander history and culture, or profiling the work of Aboriginal and Torres Strait Islander activists and volunteers.

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Raise internal and external awareness of our RAP to promote reconciliation across our business and sector.

Communications Specialist March 2017, 2018Develop, implement and review a strategy to communicate our RAP to all internal and external stakeholders.

RWG Chairperson May 2017, 2018Promote reconciliation through ongoing active engagement with all stakeholders.

Communications Specialist March 2017, 2018Increase distribution of RAP related content across social media channels, Yammer, Bank Notes and Inner Circle.

Head of Sector Engagement March 2017, 2018 Encourage shareholders and customers to develop their own RAPs.

Communications Specialist March 2017, 2018 Ensure our RAP is a prominent feature on our website.

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Map our Aboriginal and Torres Strait Islander customers and stakeholder relationships to encourage greater engagement and relationship opportunities for Community Sector Banking staff.

Head of Customer Service & Engagement, Head of Business, Head of Finance, Legal & Risk, Head of Marketing & Communications

June 2017Develop a stakeholder register including details of relevant Aboriginal and Torres Strait Islander professional and community contacts/customers/organisations.

Head of Customer Service & Engagement, Head of Business and Head of Finance, Legal & Risk

March, June, September December 2017, 2018

Review and update our customer database and stakeholder register quarterly.

Head of Marketing & Communications, Head of People & Culture, RWG Chairperson

March, June, September December 2017, 2018

Circulate our customer database and stakeholder register to staff, encouraging all staff to utilise the stakeholder register to identify potential volunteering opportunities in line with Community Sector Banking’s Volunteering Policy.

6 Support and promote the Recognise campaign.

Head of Marketing & Communications April 2017 Investigate and establish a partnership with the Recognise campaign.

Communications Specialist March 2017 Promote the Recognise campaign on the Community Sector Banking and act. websites.

Communications Specialist June 2017Design and implement a social media and marketing campaign to promote the Recognise campaign, prior to any referendum.

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Traditional dancers perform at the launch of our first Reconciliation Action Plan in Queensland, 2013.

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Respect

Focus Area: Cultural awareness

We believe respect is at the core of reconciliation and so building the cultural awareness and appreciation of our people is our priority. By promoting respectful relationships we can better support our Aboriginal and Torres Strait Islander staff and customers.

We are proud that all Community Sector Banking staff and board members completed the online cultural awareness training provided by our partner, Corporate Culcha during our previous RAP. This training has been made mandatory for new employees via their induction. Our senior staff built on this by completing cultural competency training, and this training will be rolled out to all staff across the business in our new RAP.

Acknowledgment of Country now leads our business and Board meetings, and Aboriginal and Torres Strait Island flags are proudly on display across each of our office locations. In addition, all staff have been presented with an Aboriginal and Torres Strait Island flags lapel pin to show our respect and commitment to the first Australians.

To fully integrate our commitment to reconciliation, all staff position descriptions and key performance indicators have been updated to reflect initiatives outlined in our RAP.

Our Victorian Business Manager, John Grossman (centre) with Rodney Carter and Trent Nelson from the Dja Dja Wurrung Aboriginal Corporation at the City of Greater Bendigo 2016 NAIDOC Week celebrations.

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Engage employees in cultural learning opportunities to increase understanding and appreciation of Aboriginal and Torres Strait Islander cultures, histories and achievements.

RWG Chairperson March 2017, 2018Continue to engage with Aboriginal and Torres Strait Islander peoples and organisations to assist in the delivery of cultural awareness and cultural competency training.

Head of People & Culture May 2017

Develop and implement a Cultural Awareness and Competency Policy which defines cultural learning needs of employees in all areas of our business and considers various ways cultural learning can be provided (online, face to face workshops or cultural immersion).

Head of People & Culture May 2018 Annually review our Cultural Awareness and Competency Policy.

Head of People & Culture, Head of Marketing & Communications

June 2017, 2018Communicate our Cultural Awareness and Competency Policy to employees via the employee handbook and make available to staff.

Head of People & Culture July 2017, 2018Review People & Culture policies to ensure alignment with Cultural Awareness and Competency Policy.

Head of People & CultureMarch, June, September, December 2017, 2018

Ensure cultural awareness and cultural competency training is mandatory for all staff, including newly on-boarded staff, RAP champions, managers and other leadership staff.

RWG Chairperson October 2017, 2018Conduct an annual employee survey of our staff’s cultural awareness and competency to track and measure progress over the duration of our RAP.

RWG Chairperson, Head of People & Culture, Senior Managers

March 2017, 2019Ensure our employees’ Key Performance Indicators and Position Descriptions are reflective of our current RAP initiatives.

CEO, Head of BusinessMarch, June, September, December 2017, 2018

Invite an Aboriginal or Torres Strait Islander spokesperson to leadership meetings or business meetings from time to time to educate us on cultural matters and correct protocol involving finances.

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Engage employees in understanding the significance of Aboriginal and Torres Strait Islander cultural protocols, such as Welcome to Country and Acknowledgement of Country, to ensure there is a shared meaning.

RWG Chairperson, Head of Marketing & Communications

April 2017, 2018 Develop, implement and communicate a cultural protocol document for Welcome to Country and Acknowledgement of Country.

Head of People & Culture, Senior Managers September 2017, 2018Ensure ongoing education for staff on cultural protocols for engaging with Aboriginal and Torres Strait Islander peoples, and that protocols are followed.

RWG Chairperson September 2017, 2018Include Acknowledgement of Country at the commencement of important internal and external meetings.

RWG Chairperson March, 2017, 2018 Develop a list of key contacts for organising ‘Welcome to Country’ and maintaining respectful partnerships.

RWG Chairperson March, May, July 2017, 2018Invite a Traditional Owner to provide a Welcome to Country during National Reconciliation Week and NAIDOC Week, and at the launch of RAP Innovate 2017-19.

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9 Improve cultural safety and respect in our workplace.


March 2017 Display Aboriginal and/or Torres Strait Islander artwork in our offices.

Head of Marketing & CommunicationsMarch & September 2017, 2018

Regularly feature images of Aboriginal and Torres Strait Islander peoples in our publications and communications.

Head of People & Culture September 2018Extend leave entitlements to include culturally appropriate practice, including sorry business.

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Provide opportunities for Community Sector Banking’s Aboriginal and Torres Strait Islander employees to engage with cultures and communities by celebrating NAIDOC Week.

Leadership Team July 2017, 2018Provide opportunities for all Aboriginal and Torres Strait Islander staff to participate with their cultures and communities during NAIDOC Week.

Head of People & Culture July 2017, 2018Review People & Culture policies and procedures to ensure there are no barriers to staff participating in NAIDOC Week events.

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Promote and celebrate Aboriginal and Torres Strait Islander dates of significance such as Close the Gap Day, Sorry Day & NAIDOC Week.

Head of Marketing & Communications March, 2017Create and update a calendar of national and local Aboriginal and Torres Strait Islander dates of significance and cultural events.


Review in December, 2017, 2018

RWG to promote calendar through Inner Circle to encourage attendance at Aboriginal and Torres Strait Islander dates of significance.

RWG Chairperson, Head of Marketing & Communications,Head of People & Culture

Review inDecember, 2017, 2018

Create awareness and acknowledge important cultural occasions internally by providing employees with information specific to the relevant date via RWG communication pieces.

Communications SpecialistReview in December, 2017, 2018

Support and promote Aboriginal and Torres Strait Islander dates of significance and events via our social media channels.

Head of People & Culture May 2017, 2018Review People & Culture policies and procedures to ensure there are no barriers to staff participating in dates of significance.

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We partnered with Ngoonbi Co-operative Society in Queensland to provide opportunities for Aboriginal and Torres Strait Islander people to access computers for online banking.

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Opportunities

Focus Area: building capacity

As a financial institution, we know the impact we can have on financial empowerment. Because of this, our business team continues to investigate the possibility of establishing programs and products designed to build financial capacity in Aboriginal and Torres Strait Islander communities. This work will continue throughout the life of our second RAP.

We also know that having a diverse workforce helps us better relate to our Aboriginal and Torres Strait Islander customers and assists us to play a role in ensuring financial inclusion.

In February 2015 and in partnership with the local Bendigo Bank branch, we proudly sponsored the Ngoonbi Co-operative Society in Cairns to purchase new computers to benefit local Aboriginal and Torres Strait Islander communities. The computers allowed people from the local community to access the internet for job searches, complete homework, conduct internet banking and stay connected to family and friends. With only 63% of Aboriginal and Torres Strait Islander households having access to the internet, we were proud to assist in providing improved access.

Our customer service team established an Indigenous Traineeship position within their team and advertised and recruited for the role in late 2015, which was filled by Jasmine Edwards. The role was advertised through MBC Employment Services, who specialises in Aboriginal and Torres Strait Islander employment. Similar roles have also been promoted through Illawarra Aboriginal Corporation previously.

In addition to engaging Corporate Culcha for our cultural awareness and competency training, our customer service team also sourced a Supply Nation member organisation for our stationery supplies. We will be looking to expand our business relationships like these to other Aboriginal and Torres Strait Islander businesses in our new RAP.

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Community Sector Banking’s RAP demonstrates our values and how we work with our customers to increase social change.

Jasmine Edwards Customer Service Officer Community Sector Banking


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Work with Aboriginal and Torres Strait Islander organisations and communities to provide appropriate banking products and services that build financial capacity in Aboriginal and Torres Strait Islander communities.

Head of Business March 2017, 2018Increase our collaboration across all states with Aboriginal and Torres Strait Islander organisations to deliver long-term financial solutions in affordable housing and other financial products.

Head of Business, Head of Sector Engagement November 2017, 2018 Utilising our stakeholder register, deliver a financial literacy workshop annually in consultation with Aboriginal and Torres Strait Islander people.

Head of Sector Engagement, CEO, Head of Business August 2017, 2018Ensure our work in affordable housing is culturally appropriate, and includes and supports the needs and requirements of Aboriginal and Torres Strait Islander people.

Leadership Team, RWG Chairperson June 2018Investigate opportunities to provide scholarships for Aboriginal and Torres Strait Islander students.

Head of Business, Head of Sector Engagement November 2017, 2018Work alongside Aboriginal and Torres Strait Islander organisations to advocate for the increased recognition of financial issues affecting Aboriginal and Torres Strait Islander peoples.

Head of Business, Head of Sector Engagement November 2017, 2018Support Aboriginal and Torres Strait Islander organisations working to improve financial literacy.

Leadership Team, RWG Chairperson November 2017, 2018Invite an Aboriginal and Torres Strait Islander student in to experience ‘a day in the life of’ one of our leadership team members.

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Investigate opportunities to improve Aboriginal and Torres Strait Islander employment outcomes within our workplace.

Head of People & Culture, Leadership Team February 2018In consultation with existing Aboriginal and Torres Strait Islander staff, develop and implement Aboriginal and Torres Strait Islander employment, retention and professional development strategies.

RWG Chairperson February 2018Develop a cultural network for Aboriginal and Torres Strait Islander employees.

Leadership Team February 2018, 2019Engage with existing Aboriginal and Torres Strait Islander staff to consult on employment strategies.

Head of People & Culture March 2017, 2018Collect information on our current Aboriginal and Torres Strait Islander staff to inform future employment opportunities.

Head of People & Culture March 2017, 2018Advertise all staff vacancies in Aboriginal and Torres Strait Islander media.

Head of People & Culture March 2017, 2018Include in all job advertisements, ‘Aboriginal and Torres Strait Islander people are encouraged to apply.’

Head of People & Culture July 2017, 2018Review recruitment procedures and policies to ensure there are no barriers to Aboriginal and Torres Strait Islander employees and future applicants participating in our workplace.

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Investigate the mutually beneficial opportunities that supplier diversity will provide to Community Sector Banking.

RWG Chairperson March 2017, 2018Develop procurement policies and procedures to identify any barriers to Aboriginal and Torres Strait Islander suppliers working with our organisation.

RWG Chairperson Head of Marketing & Communications

March, June, September, December 2017, 2018

Collate a list of Aboriginal and Torres Strait Islander business/suppliers in our stakeholder register and communicate to staff, including businesses on the Supply Nation database.

Leadership Team March 2019Establish at least 2 additional commercial relationships with Aboriginal and/or Torres Strait Islander owned businesses, including Supply Nation Certified businesses.

Head of Business July 2017Investigate Indigenous Chamber of Commerce membership across all states.

Head of Business February 2018, 2019Fund a minimum of 1 Aboriginal and/or Torres Strait Islander project on www.letsact.com.au per year.

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RAP Governance and Reporting

Our Reconciliation Working Group (RWG) reflects the passion and diversity of our staff, which has the support of the CEO. Meeting at least monthly, the RWG is not only responsible for the development and implementation of our RAP, but also for championing Aboriginal & Torres Strait Islander peoples’ events, initiatives and opportunities within our organisation. The RWG consults with Aboriginal & Torres Strait Islander organisations to ensure our RAP’s implementation is culturally appropriate, and is co-chaired by a proud Yuwaalaraay woman.

We recognise that a successful RAP requires buy-in from across the business, which is why our RWG is made up of representatives from each of our business teams. Calling for staff expressions of interest 12 months prior to the expiration of our RAP ensures a refreshed approach in our commitment to Aboriginal and Torres Strait Islander Peoples and ensure our RAP is deeply embedded in our organisation.

Reconciliation Working Group (equates to 15% of total business staff)

Emily Chapman Project Manager Co-Chair

Josie Chapman Business Manager SA/NT Co-Chair

Kaye Devantier Executive Assistant to CEO

Sile Crowe Executive Assistant

Courtney Sloane Communications Specialist

Ken Langston Head of Sector Engagement

Virginia Lautrec Customer Service Officer

Hannah Sullivan-Quarmby Human Resources Assistant

Andrew Cairns CEO (attends quarterly)

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Report RAP achievements, challenges and learnings to Reconciliation Australia.

RWG Chairperson September 2017, 2018Complete and submit RAP Impact Measurement Questionnaire to Reconciliation Australia annually.

RWG Chairperson August 2018 Investigate participating in the RAP Barometer.

Report RAP achievements, challenges and learnings internally and externally.


February 2018, 2019 Publically report our RAP achievements, challenges and learnings.

RWG ChairpersonReview in December, 2017, 2018

Provide bi-monthly updates to the Board.

Review, refresh and update RAP.RWG Chairperson May 2018

Liaise with Reconciliation Australia to develop a new RAP based on learnings, challenges and achievements.

RWG Chairperson September 2018Send draft RAP to Reconciliation Australia for formal feedback and endorsements.

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Contact usAt Community Sector Banking we are more than a provider of not-for-profit banking solutions – we work with our customers to strengthen communities and create real impact. Talk to us today.

Call us

1300 CSBANK (1300 272 265) Anytime from 8:30am to 6pm AEST Monday to Friday

Email us

[email protected]

Visit us

communitysectorbanking.com.au Or any branch of Bendigo Bank

Head office

Suites 5&6, Ground Level, Enterprise 1 Innovation Campus, Squires Way North Wollongong NSW 2500

t. 1300 272 265

f. 02 4255 8420

Postal address

PO Box 585 Corrimal, NSW 2518

Community Sector Banking ABN 88 098 858 765 (Australian Financial Services authorised representative No. 265317 and Australian Credit authorised representative No. 379667) is a franchisee of Bendigo and Adelaide Bank Limited ABN 11 068 049 178, AFSL and Australian Credit Licence No. 237879 and is a wholly owned subsidiary of Community Sector Enterprises Pty Ltd ABN 95 098 858 354. Community Sector Enterprises is a 50/50 joint venture between Bendigo and Adelaide Bank and Community 21 Limited ABN 79 097 612 416. Banking products are products of Bendigo and Adelaide Bank. (S56298) (02/17)

Documents

Innovate Reconciliation Action Plan 2017 – 2019 · Our Business Community Sector Banking is Australia’s not-for-profit banking specialist. Since 2002, we have offered tailored