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IP-Telephony ... Yes, please!

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Content

2

The marketplace

The company

Positioning

Products

Solutions

Recommended Product

Projects and References

Summary

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The time is ready!

Requirements available

high DSL availabilitypiecewise highly attractive!

local networks mostly using 100 Mbps

QoS generally supported by IP-Infrastructure

Power over LAN is available or ready to use

Networking-Giant pushing IP-Telephony into the market

even non IT-specialists are becoming familiar with IP-Telephony

IP-Telephony is considered technically mature

Even traditional PBX manufacturers feel the power and offer VoIP or IP-Telephony solutions.

IP-Telephony: even weak market, strong growth rates

3

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4

Internet/IP-

Telephony

emerging

markets

technology

today

VocalTec

iPhone

international callsfree of charge

bandwidth problems

CeBIT topic 2000:

Farewell forconventional PBX

crash

emerging markets

bandwidth

Hype

MS NetMeeting

The time is right!

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Good reasons for IP-Telephony

Price (TCO)

Rapid implementation

User friendly

Expandable

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Only one type of wiring!

Highly attractive for the set-upof new sites

Substantially smaller system

and no need for patch panels Add, Move and Changes no

change of configuration in caseof relocation

6

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Administration

Administration from whereveran IP connection is available.

Clear responsibilityonly one

person responsible for voiceand data.

Administration can beprovided internally or by an

external service provider. In general very short

response times.

7

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Immediate Savings

8

Only ONE network Maintenance, cabling, support, administration,

adds / moves / changes within minutes.

Native IP solution, no additional ISDN board orCSTA module needed.

Implementation step-by-step soft migration to the new platform

no service interruption

reduced risk

experiences exchange of among the users

Space requirements

Little space needed, no patch panels, high flexibility

Reduced software cost

Central PBX software (CTI, UMS, ...) can be used everywhere

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Immediate Savings

9

Reduced calling cost Phone number portability, roaming within the entire campus,

SOHO & branch office solution available

Outbound call management

Unified messaging

Telephone conferences Small branch offices

Centralised call management

Savings on ISDN-connections

Internal call free of charge

Redundancy PBX at the central site

Reporting, billing, cost management

Enterprise wide phone cost reporting

Enterprise wide cost management

Forecasts of related costs

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Long-term benefits

10

Productivity increase through User applications

Telephony service features

Unified Messaging

Computer-Telephony-Integration

Personal Assistant IT-Administration

Web access to the Telephone

Non-financial Customer satisfaction

Staff fluctuation

Geographical flexibility

Competitor-positioning

Fast application development

Convergency applications hard to quantify

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Maintenance contracts

History of maintenance contracts:

1. analogue: cleaning and lubrication ofthe two-motion selectors contacts

2. ISDN: Software maintenance andupdates

3. VoIP: network administration for voiceand data

11

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Content

12

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

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13

The company

Founded 1997 since 2001 joint-stock company

self-financedno external capital

all shareholders are forming the

companys management

Locations:

Sindelfingen: headquarters, development,

sales, marketing Berlin: development, sales

Hannover: training, support

Sweden / Italy: Sales

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14

The manufacturer innovaphone ...

for more than 7 years on the market

has an ISDN expertise for more than 18 years

knows customer requirements --- more than 10.000

installations a pure VoIP companypure VoIP designed products

no legacy technology available, such as classical voicemodules, etc.

unique product design, which is providing highestflexibility

innovaphone stands for standard conformity within theentire product portfolio

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15

Business model

innovaphone consequently focuses on the developmentand utilization of VoIP technologies

Know-how

B A S E T E C H N O L O G Y

Gate-

keeper

IP-

Phone

IP-

Adapter

(Fax)

Gate-

way

IP

DECT

Voice-

Mail

CTI /

UMS

IP-

PBX

The existing product family only marks the start ofthe know-how utilization

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Content

16

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

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Overview: PBX systems

17

PBX

VoIPlegacy hybrid

Special know-howfor maintenance

and support

Generally from adifferent serviceprovider

Extended know-how of the existing

Administrator.

Clear responsibility

Solution from asingle serviceprovider

Increased know-how needed

No trouble amongservice providers.

Not economical!

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overview: IP-Telephony

18

IP-Telephony

PC based

stable as a PCand PC-OS

risk for virusinfections

Cisco Call Mgr.

Swyx

hybrid-Solution

classicalcomponentsneeded

Avaya

Alcatel

more specific:on one

network comp.

stable

Call Mgr.Express

Network based PBX dedicated

Focused juston the job

stable

dedicateddevice

innovaphone

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Classification

PBX-based Server-based innovaphone

+ excellent stability

+ lots of features

+ fully accepted by users+ manageable service

Mostly proprietary

Limited scalability because_

-mixed solution

-limited applications development

+ fully scalable via IP

+ pure IP-Solution

+ open for applications development

-complex service problems

-vulnerable for Hacks and Viruses

-dependent on OS-Versions

-Servers and OSs can be additionalmalfunction sources

- PBX features only (at present)

+ excellent stability

+ fully accepted by users

+ full scalability via IP+ pure IP-solution

+ open for applications development

+ Hack and Virus resistant

+ minimum service effort

- less than 2.000 PBX features (atpresent)Ethernet environment

System Phones System Phones via IP IP-Phone IP-Phone

LAN LANLANUpn

GW GW

GW+GK

GK

ISDN ISDNISDN

dedicated System

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Decision criteria: IP-Telephony

Standardised interfaces and protocols secureownfinancial investment.

Ease of scalability.

For a high degree of availabilitywatch out for thebasis of System.

Single responsibilityfor voice and data

Verify eventually upcoming requirements:

e.g. for redundancy, SOHO- connections and servicefeatures.

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21

Signalisation is realised with two competing methods::

H.323 by the ITU

SIP by the IETF

What are the essential differences?

Comparison VoIP-Protocols

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22

H.323

Standardised by International Telecommunication Union

Umbrella-Standard: contains plenty of sub standards for

specific jobs, such as: H.225signalling,

H.235security,

H.450service features, ...

Specification is: accurate: resulting in high compatibility comprehensive: designed for various scenarios

stable: many parts already tested in ISDN solutions

complex: ASN.1 - not text based


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23

H.450.1 General

H.450.2 Call Transfer

H.450.3 Call Diversion

H.450.4 Call Hold

H.450.5 Call Pick-up

H.450.6 Call Waiting

H.450.7 Message Waiting Indication

H.450.8 Name Identification

H.450.9 Call Completion Busy Subscriber H.450.10 Call Offer

H.450.11 Call Intrusion

H.450.12 Common Information Additional Network Services

H.450


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24

H.450 already today containing more service features thana typical ISDN connection.

H.450 includes PBX service features, which have to be implementedon a proprietary basis for a legacy PBX.

-> Secure investment

Service features of a PBX, such as: waiting loop, secretary-function, switch centre,

LDAP-database connections, on-hold music

Voice mail, CTI and UMS

are being realised on additional standards, using H.450 as basis.

A modern IP based PBX offers as many service features as a ISDN-PBX,

but without having the need for any proprietary enhancements.


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25

H.323 makes sense for professional PBXs. This is wherecompatibility and stability combined with a high requirement

for service features.

Basic features, Call Completion Busy Subscriber, conference,announcement, partner functions, waiting loop with individualmessages, waiting music, access control

Phone book via LDAP, phone number identification, different ringingtones, multiple registrations

HTML configuration, update server, Roll-out-Tool, CAPI, TAPI, XML

Location concept, redundancy, SOHO-connections, ...

Example:

Service features H.323

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26

But what means ... ?

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27

Session Initiation Protocol

Standardised by Internet Engineering Task Force

Current RFC 3261, which now makes RFC 2534 obsolete

More than 40 additional RFCs are defining SIP daily neware added.

Some functions are solved in different RFC s ndifferent ways.

Text based, developed out of HTTP

The Specification is simple to implement

SIP


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Relatively simple solutions can be implemented fast

Functionality of a PBX is too complex for beingcontrolled with text based messages.

Large text blocks will be segmented and spendbandwidth without need.

RFC 3485 suggests to compress text based controls, nodifference to ASN.1 compression according H.323

which makes the controls unreadable and the SIPsbig advantage is gone!

SIP


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SIPs field of application: VoIP for Internet Service Provider

As of today usage makes sense only for private users

Emergency call (USA 911) and call-tracing not possible

DSL-connections without telephone contract not possible Peer-to-Peer connections such as

Messaging Systems SIMPLESIP for Instant Messaging

User dont need to be online permanently Extension for Presence

Missing service features for professional PBXs

29


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Content

30

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

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Overview

Gateways

Trunking PBX

AdapterPhone Software

ApplicationInterfaces

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Standards used

Internet:

TCP, UDP, DHCP, TFTP, ICMP, SNTP, LDAP, PPP, PPoE, PPTP, MPPE, NAT Configuration/ Monitoring:

HTTP, Java, SNMP

ISDN Signalling: ETSI DSS1, Q.SIG

Voice over IP: H.323, H.225, H.245, RTP, RTCP, RAS, H.450, T.38, H.235

Quality of Service: TOS, Diffserv, IEEE 802.1p / 802.1q

Power over Ethernet:

IEEE 802.3af Voice coding:

Voice Activity Detection, (VAD) and Comfort Noise Generation (CNG),dynamic Jitter Buffer, G.711 A-law, G.711 -law, G.723, (5.3 and 6.3kbps), G.729A

Echo compensation: G.168

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Overview

Gateways

PBXTrunking

SoftwareAdapterPhone

ApplicationInterface

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VoIP Gateways - overview

IP 800: 4 x ISDN BRI 2 x 10/100 Base TX auto-negotiated

H.323 compatible

IP 3000: 1 x ISDN PRI 10/100 Base TX auto-negotiated

H.323 compatible

IP 3000DD: Double Density

2 x ISDN PRI

10/100 Base TX auto-negotiated

H.323 compatible

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VoIP Gateway IP 800

4 x ISDN BRI-connection; option for 3x, 2x, 1x or 0x ISDN

2 x Ethernet 10/100-BASE-TX auto-negotiated

Compact Flash

Router functions (PPP, PPPoE)

DSL and VPN support (PPPoE / PPTP)

mountable in 19 rack (2 devices are forming one rack unit)

platform for innovaphone PBX with up to 200 users

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36

VoIP Gateway IP 3000

2 x ISDN PRI connection (E-1, T1) in TE-mode and NT-mode

1 x additional BRI connection (BRI) in TE-mode



mountable in 19 rack (one rack unit)


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Two IP 3000 combined in one single devise

4 x ISDN PRI connections (E-1, T1) in TE-mode and NT-mode

2 x additional BRI connection in TE-mode



mountable in 19 rack (one rack unit)


VoIP Gateway IP 3000DD

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VoIP Gateways in general

All Gateways are characterised through its high stability:

Resistant steel housing

Moving parts such as fan or hard disks strictly omitted

A specially for VoIP designed operating system reduces the risk ofinstabilities caused through 3rdvender software

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Overview

Gateways

PBXTrunking


ApplicationInterfaces

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40

TK-Anlage innovaphone PBX

PBX software

Based on the hardwareplatform of the VoIP

gateways 100% H.323 compatible,

incl. SupplementaryServices according H.450and security accord. H.235

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41

TK-Anlage innovaphone PBX

Interconnectivity of different telephony systems on different locations(location concept)

Connecting PBX

High system stability through redundantsystems and automatic failover

LDAP access through compatible address directories

Several intelligent waiting loopsconfigurable

Access through standardized Interfaces like Microsoft TAPI, VoIP-CAPI andXML (SOAP-API)

Access authorization for switch-board, international calls and specialarea codes configurable

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42

USB Phone IP 10

USB Specification 1.1

Power over USB

Numeric keyboard, redial button,

disconnect und R-button for hold,retrieve and transfer

Absolutely easy to use !

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43

IP Phone IP 100

Multi functional and high end telephone

internal 2 port Ethernet switch

Inline power over LAN according 802.3afor external power supply

Phone book: locale, centraland over LDAP server

Numeric keyboard, redial button, 4 shortdial keys, disconnect und R-button forhold, retrieve and transfer, caller lists,

Multiple ringing tones

Hands-free function

Multi lingual menu

...

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44

IP Phone IP 200

Multi functional and comfortable high endtelephone


Inline power over LAN according 802.3af

or external power supply Phone book: locale, central

and over LDAP server

Numeric and alphanumeric keyboard,redial button, disconnect und R-button forhold, retrieve and transfer, caller lists,

Multiple ringing tones

Hands-free function

Multi lingual menu

...

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45

New Product IP250coming Q2 2005

Multi functional and comfortablehigh end telephone


Inline power over LAN according 802.3afor external power supply

USB interface for extension modules Phone book: locale, central

and over LDAP server

Numeric and alphanumeric keyboard,redial button, disconnect und R-button for

hold, retrieve and transfer, caller lists, Multiple ringing tones

Hands-free function

Multi lingual menu

...

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46

IP Adapter IP 21

2 channel VoIP Terminal Adapter

2 x a/b analogue interfaces

Fax over IP (T.38)

Door entry system function

Music on hold (e.g. connection for CDplayer)

Operation with internal and externalgatekeepers

Available in single or dual-channel

versions

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47

Mini PBX IP 202

The PBX IP 202 consists outof:

an IP phone,

a VoIP Gateway

with an ISDN BRI, a 2 port Ethernet switch,

and the innovaphone PBX

all in one!

Especially designed for the connection of SOHOs to aremote PBX.

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48

IP-DECT System IP 1500

Consisting out of Gateway, radio-base station and repeater, aswell as handsets (IP 50)

Up to 30 connections simultaneously to the IP network

8 base stations (with extension module up to 16 stations)

a base station supports 4 simultaneous calls

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49

IP-DECT System IP 600

Gateway and radio base station in one unit

Supports up to 12 terminals

Up to 6 connections simultaneously to the IP network

Repeater to cover and integrate remote locations

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Overview

Gateways

PBXTrunking


ApplicationInterface

f

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51

Interfaces

Interfaces and Protocols

PBX-API XML / SOAP-Interface

TAPI Microsoft Telephony API

CAPI ISDN Interface over VoIP

CDR Call Detail Records LDAP Database access

SNMP connection for Management software

H.323 Protocol for compatible Products

S f i f V IP CAPI

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52

Software interfaceVoIP-CAPI

CAPI (Common ISDN API) is an ISDN interface

Allows to beneficially use the vast amount of available ISDN-CAPIapplications over VoIP !

Highly suitable for UMS, ACD and IVR solutions

Features:

CAPI 2.0 for Windows

Supporting voice, Fax (T.38) and data

Supplementary Services

DTMF

Fax up to 14,4 kbps, MH, MR, MMR, Polling & Fax on Demand

up to 240 channels !

i h PBX O t l

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53

innovaphone PBX Operator console

Call Waiting

List

Active Callsbeing Processed

Busy-fieldshowing theuser activity

i h S ftPh

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innovaphone SoftPhone

V i M il S l ti i h

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Voice-Mail-Solution innovaphone mrs

Powerful Voice Mail Solution for innovaphone PBXbased on H.323

Simple and fast to installusing Easy Setup

Leaving and retrieving

voice messages Administration of personal

voice mail settings via aninternet browser

Create up to 9 personal

announcements Forward voice messages as mail

Secure telephone access via PIN

E t i billi l ti SAM i

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Enterprise billing solution SAMwin

billing solution for innovaphone PBX

report generator andmanagement tool.

Various, configurablebilling reports inside andvia HTML

Charge logging viainnovaphone PBX CDR

U ifi d M i S l ti

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57

Unified-Messaging-Solution

IXI-UMS Unified Messaging-Handle all messages with one single E-Mail application

Mail

C t T l h I t ti (CTI)

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Computer Telephony Integration (CTI)

Pick Up: Simply press thebutton to pick-up the call of

colleague.The buttons colour indicatesthe status of the respectiveline.

innovaphoneIXI CTI

E d i i t ti

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Easy administration

Content

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Content

60

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

Solution Trunking

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Solution - Trunking

61

PBX

IP 800

IP 3000

IP 800

PBX

PBX

Internet

ISDNTrunk Line

ISDNTrunk Line

ISDNTrunk Line

Solution PBX expansion

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SolutionPBX expansion

62

ISDNTrunk Line

IP 800

PBX

IP 200

IP 200

LAN

IP 200

IP 200

innovaphone PBX

Solution Soft migration

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Solution - Soft migration

63

ISDNTrunk Line

IP 800

PBX

IP 200

IP 200

LAN

IP 200

IP 200

innovaphone PBX

IP 21

analoge FAX maschine

Voice Mail ServerLDAP address data,HTTP Announcements


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64

ISDNTrunk Line

IP 800

IP 200

IP 200

LAN

IP 200

IP 200

innovaphone PBX

IP 21

analoge FAX maschine

Voice Mail ServerLDAP address data,HTTP Announcements


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65

Instead of changing the complete PBX, the existing PBX can be step bystep extended with VoIP equipment up to the total replacement of thenew technology.

No change is necessary on the existing configuration of the legacy PBX,

by inserting the VoIP gateways into the already installed ISDN trunkline.

Small investments at the begin and limited risk during first tests.

Staff can be educated step by step.

R d d t S t

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66

Redundant Systems

ISDN

Trunk Line

IP 200

IP 200

LAN

IP 200

IP 21

Fax

IP 3000Standby PBX

IP 3000Active PBX

ISDN trunk bypassed to thesecond Gateway

Standby PBX automatically logson to the active PBX - but

doesnt accept any registrationsas long as the active PBX isavailable.

All user data will be replicatedcontinuously.

As soon as the active PBX fails,the standby PBX takes over allregistrations.

Redundant Systems

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Redundant Systems

IP 200

IP 200

LAN

IP 200

IP 21

Fax

ISDN

Trunk Line

IP 3000Standby PBX

IP 3000Active PBX

Active PBX

Standby PBXfor IP 800

Internet

Router

IP 200

ISDNTrunk Line

LAN

IP 200IP 200

IP 800

Internet

Solution Branch office

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Solution - Branch office

ISDN

Trunk Line

IP 800

IP 200

IP 200

LAN

IP 200

IP 21

Fax

Internet

Router

IP 200

IP 202

innovaphone PBX

ISDNTrunk Line

LAN

IP 200

Voice Mail Server

Solution Branch office

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Solution - Branch office

No PC necessary at the branch office

Services stay ready, as well if Internet connection fails Trunk lines of the head office can be used, in case local trunk

lines are busy.

All services of the head office can be used transparently, suchas:

Administration

Voice Mail Server, Billing

Central address data base

Solution SOHO

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Solution - SOHO

70

ISDN

Trunk Line

IP 800

IP 200

IP 200

LAN

IP 200

IP 200IP 21

Analoges Fax-Gert

Internet

Router

IP 200

D

SL

IP 200

DSL

1. DSL logon via PPPoE2. VPN to office using PPTP3. H.323 registration at PBX

innovaphone PBX

Solution - SOHO

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Solution - SOHO

71

User remains reachable through company extension Call number transfer takes place through company main number

Internal calls will be done costfree

All external calls including calls done through home office will be done

throug the comapnies billing contracts

Home office workers can use all company call services like conferencing,groupcalls

Separate gateway solutions are not neccessary for home office.

Separate Dial-ups are not neccessary User has direct access to company data via PC or IP-Phone

Location concept

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Location concept

Prefix 802

Prefix 800

Toky

o

Stuttgart

Internet P

aris Ext. 70

Ext. 71

Ext. 59Ext. 20

ISDN trunk

Paris

Prefix 801

Ext. 60

Ext. 61

ISDN trunk

Tokyo

ISDN trunk

Stuttgart

... ......

.

..

VPN

Location concept

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Central Administration Numbering plan common or separate per location being

selected by prefix.

Locations remain functional, even is the underlying IP

connection fails. Multi registration on different innovaphone PBX

Grouping on top of multi registration (e.g. depart. calls)

Least Cost Routing - via Prefix into a different city

network (z.B. 802 0 into Tokyo net) Central side can be used a redundant Standby System

for another location.

Location concept

Multi registration

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Multi registration

User can be registered on various terminals simultaneously is reachable with own number at all terminals

is using the phone as from the own terminal

configurable feature as well for the number of

registrations Various user can be registered on a single terminal

This realises indirect login and logout in groups,good for front-desk or support hotline

Content

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Content

75

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

innovaphone compatibility program

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76

Connected to the innovaphone PBX via protocols orinterfaces

Consequent implementation according standards allows accessto a vast amount of compatible solutions.

Suggestive enhancements for PBX in the area of Hard- andSoftware



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77

Compatibility lab at innovaphone established

After successful testing (incl. eventual adaptations)a report is produced

Certificate is granted and published:

in news letter

on innovaphone Web page

Press release (optional)

Technical contact among both parties ensurecontinuation of the compatibility, even after updates.


innovaphone partner program

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innovaphone partner program

VoIP voice recording with online

storage and central filing Unified Messaging with Fax, Voice

Mail, CTI, SMS, conversion undremote control

CRM address-, contact- and mail

management

Computer Telephony Integrationund Call Centre inclusive ACD,Dialer and Presence Management

Network analyser tool

.

Content

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Content

79

The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

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80

K1......K10

ZS

Karlsruhe

EnBW Service GmbH

0721/63-xxxxx

GW1 VTG NL Mailand9432-xxx Test 219

GW2 BZ Stockach9517920-xx

GW3 VTG Leipzig9433-xx

GW3 GSP Mingolsheim9492-xx

PSTN

S2M

Hicom

300

ECMA V 1Master

SMD

nein

HW IP3000-00-90-33-02-01-37

1 x So

IP 800INNOVAPHON

E

4 x So

S0

IP 800INNOVAPHON

E

4 x So

S0

IP 800

INNOVAPHON

E

4 x So

S0

IP 800

INNOVAPHON

E

4 x So

S0

IP 800INNOVAPHON

E

4 x So

S0

IP 800INNOVAPHON

E

4 x So

S0

IP 800INNOVAPHON

E

4 x So

S0

Hicom

300

Hicom

300

Hicom

300

Hicom

300

Hicom

300

Hicom

300

Hicom

300

IP

IP 3000INNOVAPHONE

Controlware Case-Study

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Controlware Case Study

Profile 7.000 employees

Fast 30 locations

Revenue 1,8 Mrd. Euro

VoIP with innovaphone

More then 10 internationallocations connected via VoIP(IP3000)

Mostly Siemens Hicom 5 locations with pure

IP-Phone environment frominnovaphone

Content

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Content

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The marketplace

The company

Positioning

Products

Solutions

Recommended Product


Summary

innovaphone highlights

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innovaphone highlights

Independent European company

Real soft migration in inhomogeneous environments(secure investment)

Pure VoIP

Pure Standard conformity up to the terminal

Technical market leader (unique product concept ....)

openOS independent - architecture

Customer does notbuy proprietary manufacturer dependencies (secure investment)

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Documents

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