Tata Communications Prepaid Mini M and GAN service

Salient features

A Set of ID Nos. will be given by Tata Communications for Voice, Fax and Data facilities to the customer;

Airtime is available in denominations of 100, 200 and 500 minutes;

No monthly Network Uptime Charge (NUC) of Rs. 500, therefore annual savings of Rs. 6000/-

Validity of the pre-paid account will be 4 years.

Existing tariff and Pulse rate will apply.

This service will help user to have control on the usage by way of checking the usage regularly via balance information service provided.

All calls including Inmarsat to Inmarsat calls will be possible.

No need to carry physical SIM card and remember the PIN numbers!

Security access levels can be set in the terminal to prevent fraudulent usage. Procedures for applying for prepaid service

Customer has to fill up the Service Activation and Registration Form (SARF) and indicate the Inmarsat product on which customer wants to avail prepaid plan.The SARF is available with our sales team as well as on website http://www.mss.tatacommunications.com

Desired air-time (i.e.100/200/500 minutes) to be mentioned in a letter addressed to Account Manager, Inmarsat Services, Tata Communications.

Charges and fees

For new prepaid account registration charge of Rs. 5515/- to be paid to Tata Communications.

Registration charges include prevailing service taxes and are non-refundable. Modes of Payment: Total amount of Rs. 5515/- + (Air-time with Service Tax) is to be paid via cheque or Demand Draft payable to “Tata Communications, Mumbai”.

For more details please contact our account managers: Mr. Bikram Singh, New Delhi Deskphone: (011) 66505171 Mobile: 9250008990 bikram.bhatti@tatacommunications.com Mr. Shyam Krishnan, Mumbai Deskphone: (022) 66592138 Mobile: 9223278789 shyam.krishnan@tatacommunications.com Frequently Asked Questions (FAQ) Q.1 What is the procedure to make a call? Is it different than the dialing procedure on Inmarsat Satellite phone? A.1 Making a call using Inmarsat prepaid account is the same as using Normal Inmarsat satellite phone. The dialing format is: 00 + (Country Code) + (Area Code) + (Subscriber number) For example, a call to Mumbai from satellite phone would be dialed as: 00 91 22 12345678 Q.2 Is it possible to call another Inmarsat terminal from my minim/GAN terminal? A.2 Yes, you can call another Inmarsat terminal from your minim/GAN terminal. The dialing format would be as below: 00 870 (destination Inmarsat number (9 digits)) Q.3 How do I check the balance available in my account? A.3 At the end of the call once the called party hangs up, you will hear the balance announcement which will give you balance available in your prepaid account Q.4 Is balance information service chargeable? A.4 No. getting automatic balance information at the end of the call is at present not chargeable. Q.5 What is the tariff for MiniM/GAN prepaid service? A.5 For Tariff and special rates for Bulk airtime purchase Kindly contact our Account Managers.

Q.6 How do I recharge my prepaid minim or GAN account? A.6 You need to send the payment along with request letter to Tata Comm account manager for recharging your account. The recharging will be done during 48 hrs. Therefore you need to send the request well in advance so that the balance in your prepaid account is not exhausted and account is not blocked. Q.7 Can I make payment by cash? A.7 The payment can be made only by either cheque or Demand Draft (D.D.) in favour of “Tata Communications, Mumbai”. We recommend contacting our account manager before preparing cheque/D.D. to put correct amount and make it error free transaction and speedier activation/recharging. Q.8 Where do I get assistance in case of technical queries/problems? A.8 For any technical assistance you can dial 33# from your satellite phone. Technical help is available 24x7, 365 days. From landline or GSM/CDMA mobile you can reach to technical helpdesk at (020) 66153308 In Case of any Escalation Please Contact: Mr. Mahesh Kasar, Pune. Deskphone: (020) 66153542, Mobile: 9225637118. Q.9 What happens when my terminal goes faulty? A.9 When terminal goes faulty; the balance airtime of that account (faulty terminal) can be shifted to another account (terminal). For example,

Terminal A Terminal B Pre-paid A/c No. Pre-paid A/c No. 1801 1231 8989 1801 1231 7342 762781234 (Voice) 762783567 (Voice)

Balance available: INR 68 Balance available: INR 100 When terminal A goes faulty, the balance Rs. 68 under A/c 1801 1231 8989 will be added to a/c 1801 1231 7342. The available balance on a/c B will be Rs. 168. Terminal A user can now use combined airtime available on Terminal B.

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