Inleiding Telematica6

17 maart 2004

Prof. Dr. R.J. Meijer

College 6, 17 mrt 2004Inleiding

Application Program Interface (API) Sockets zijn interfaces

naar de TCP/IP protocol stacks op een computer

Applicaties worden “op” sockets gebouwd

Maar vrijwel niemand doet dat nu nog

Men gebruikt – Webservers– Applicatie Servers

die een groot (ste) gemene deel van Server ontwikkeling aanbieden

TCP

IP

HTTP

HTTP

Application

Application

Classificatie van bedreigingen, H31.1-31.3Classificatie van bedreigingen, H31.1-31.3

Integriteit Vertrouwelijkheid Authenticiteit BeschikbaarheidFalsificatie vandata

Ongeautoriseerdetoegang tot data

masquerading /spoofing

Ongeautoriseerdetoegang totdiensten

Her-versturen Afluisteren repudiation Excessiefdienstgebruik

Berichten volgordeveranderen

Verkeersanalyse misrouting denial of servicespamming

Trojaansepaarden

Verlies vananonimiteit

Corrupteprotocollen

Text DocumentText Document (tekst document met een logging van pop3 en SMTP waarin gespamd wordt)

Organisatorisch

Sheets asap op site– www.science.uva.nl/~rmeijer

Graag emailadres 0653720517 rmeijer@science.uva.nl

http://gene.science.uva.nl/~bbruin/

Telefonie- en internet toeganginfrastructuurTelefonie- en internet toeganginfrastructuur

PoP2

IP

PAN

kabelverdeelkast

SANTAN

PoP1

NRCNRC ISP

Internet

NRCNRC

EVKC EVKC

EVKC EVKC

EVKC

ADSLDSLAM 25 EVKC

2000 NRC 30 miljoen klanten 20000 werknemers

Een telecommunicatienetwerk bestaat ook uit veel IT

Besturing netwerk

Rekeningen Beveiliging Controlle Mutaties …. ETOM is een

model dat de processen beschrijft

PoP2

IP

PAN

kabelverdeelkast

SANTAN

PoP1

NRCNRC ISP

Internet

NRCNRC

EVKC EVKC

EVKC EVKC

EVKC

ADSLDSLAM

DEC '94 120

GOS.PC '94 3 00

NOTARIS

PC '93 7 50

BILLIT!! (TICO-BB)

UN I '6 2 500

TICO-NP

UN I '6 2 500

DBI

DEC '83 350 0

ITCIS

UN I '8 7 6200

TLX

UN I '9 1 ?

STP

DEC '92 8

BSS/UP

IBM '9 5 ?

IBAS

DEC '91 30

CDS

IBM '8 9 150

FA RI N A

TW '95 85

IFADN

DEC '95 4

DECOR.TW '95 39

DB8008

UN I '7 6 2500

SSL.UN I '7 6 26

AFOP.UN I '7 6 0

AGOP.UN I '7 6 0

008.DEC ? 0

IDAS.DEC '90 200

008A.DEC ? 1000 0

TLG

TAN '90 ?

B DM S

DEC '93 ?

CKR

DEC '93 900 0

BDR

PC '87 1 00

KADO

HP '95 1 30

WST

UN I '8 0 ?

CPK

UN I '7 0 1200

DOMINO

DEC '95 235

TROL

HP ? 125

AB-VMI

HP '85 5 0

4-TEL

DH '87 4000

TROM

DEC '92 350

C7-NMS

HP '95 2 1 CAT

HP '92 2 80

K AS T

DEC '86 5

M&M007

DEC '87 360 0

STRATA

DEC '92 104 5

SOA

DEC '89 200

STRAVV

DEC '90 25

SASIVV

PC '91 2 0

STAR

DEC '93 50

DINTMET

HP '87 2 50NETMINDER

DEC '92 9

CALIN

TW '94 60

IKO

TW '94 90

BMCA

DEC '94 60

BINT

HP '94 2 3

E-UMS (ICABS)

HP '96 ?

ABC

HP '96 ?

BAAS

DEC '94 5

CANS

DEC '92 16

GBS

AMD '86 2500

MIDS.? ? ?

FRESCO

IBM '9 3 130

RVA

PC '95 ?

DAICI

DEC '87 280 0

JUMBO

HP '95 4 00

VHP

PC '94 ?

MAST.AMD ? ?

BANK

DEC '92 100 0

ISIN

DEC '91 58

ODDPREP

DEC '89 330

PLC7

DEC '91 2

NCP

DEC '89 100 0

TNDS-TK

IBM '9 1 150

TPV

UN I '8 7 40

TOOLBOX-VVPC ? 14

PLANTOOLPC '94 3 0

TYPL

DEC '92 30

DLT/TF

TW '94 26

OCMIP

TW '94 100

SASKIA

TW '94 104

OTA

DEC '92 145 0BRIT

HP '76 1 600

ROTA

DEC '89 168 0

I TR A

DEC '88 40

B AI T

DEC '89 8

KANVAS

UN I '8 8 5600

AKB

DEC '86 700

DLRS

DEC '91 40

LAMP

INT '93 150

K IV IS

DEC '89 54

K TI

DEC '87 283

N EA D-T A

DEC '95 15

OSG

PC '91 6 0

SP IN

PC '90 9

STAMP

INT '93 100

ACE

DEC '95 3

CAST

UN I '9 2 ?

MANKO

TW '94 200

MGF/SPF

DEC '91 150

POLARIS

PC '95 1

PROMO

PC '94 1 0

SGI

PC '94 2 7

MPS/UEDB

IBM '9 6 750

OPTIMA

DEC '94 10

S06 -TOL

IBM '8 4 10

SIROCCO

UN I '9 2 30

UMS

TAN '92 80

VE N TO

UN I '9 4 15

LVV

DEC '95 120 0

AWO

DEC '86 700 0

CIA

UN I '9 3 1600

ESF

STR '91 50

OSLU

HP '95 2 25

SOPHIA

HP '93 ?

VPP

UN I '7 2 800

VVIS

HP '95 6 4

AS D B

DEC '95 20

SI ZM

TW '91 1000

VI ZM

PC '89 ?

PI ZM

PC '95 ?

KOMPAS

DEC '90 420 0

OSA

TW '94 200

PLUTO

DEC ? ?

PROF

PC '93 6 0

THEMA

DEC '96 67

TS A

TW '95 450

WINBES

DEC '94 800

BMBS

PC '92 6 0

PPF

IBM '9 6 60

ACV

SIE '8 7 75

DACSCAN

HP '95 1 8

MFOS II

HP '94 2 500

TMOS

HP '94 ?

SBT

PC '95 4 0

AAS

UN I '9 2 17

B E T A

DEC '95 15

B IC -T

DEC '93 150 0

CMS

PC '94 1 0

COCOS

PC '95 1 0

COMPONIST

PC '93 1 0

CRAVAT

IBM '9 0 720FIST

IBM '8 9 200

KPAPC '92 8 0

KRTIBM '8 9 3

MISNO

TW '94 26

MISNS

TW '94 26

P L A T O.TW '94 258

SPRINT

PC '95 ?

UUR

DEC '91 175 0

OOM

TW '90 400

OCV

TW '95 32

PMS

DEC '87 100

RITS

TW '94 200

IQ!

DEC '95 135

IVV

DEC '90 15

DMIS

DEC '93 208

MISBO

TW '94 26

NBS

PC '94 ?

SWK.PC '94 ?

CAMS

AMD '96 ?

HOTEL

TW '94 52

QMS

PC '93 6 0

RTO

TW '95 100

NOSA

UN I ? ?

IMIS

DEC '91 370

D01

DH '86 2

SEC

UN I ? ?

I N F R A S T R U C T U U R

Systeemkaart PTT Telecom 'Vast'

Corporate Data

Netwerk Operator

kpn research

René Schoenmakers (KPN Research SDS) Jan Jaap van Weringh (KPN Research SDS)

AS

HP '95 3 50

PMT-200

? ? ?

BOBOCAD

TW '97 850

ONDERLEGGER

PC '96 5 0

OSG

QMS

MFOS TMOS

AS

NCP

MGF/SPF

C7-NMS

CDS

SASIVV

BRIT

AWOMGF/SPF

PLC7

FRESCO

AWO

GOS

GOS

AAS

LVV

CIA

NOTARIS

Verkoop & Levering

Marketing

Planning & Voorraadvorming

Retail Billing (CM/ZM)

Wholesale Billing

Klantenadministratie Netwerkadministratie

Klachtafhandeling

Netwerkelementmanagement

Netwerkmanagement

Service Provider

008A

SOA

DBI

COMPONIST

BDMSAAS

VPP

LVVTNDS-TK

COMPONIST

BDMS

008A

BDMS

SOI.HP '96 ?

BIC-T

Verbruiksadministratie

Financiën & Rapportage

AWO, KOMPAS, LAMP, LVV, SWK,

TOOLBOX-VV, VVIS

KOMPAS

ACE CAMS

KADO

MGF/SPF

AWO

VPP

KOMPASOTA

AWOVPP

S06 -TOL TLX IBAS

S06 -TOL

MISNO

IMIS

STRAVV TROL

AWO

DINTMET

ESF

NOTARISIMIS

WINBES

PMS

STP

INFRASTR.

BAAS

CRAVAT

VVIS

ESF

INFRASTR.

QMS

M&M007

PMT- 200

CAST

ODDPREP

BIC-T

CKRKADO

BDR

BDMS

008A

IKO

BDMS

STRAVV

DB8008

STRATA

CPK

KPAIMIS

BDMS

QMS

CKR

BILLIT!!

DINTMET

KANVAS

BDR

KADO

BDMS

BILLIT!!

DINTMET

BDMS

STAR

DINTMET

CALIN

Systemen die in essentie gegevensbeherend zijn (databases) :

klein gegevensbehe rend systeem: < 500 Mb

middelgroot gegevensbeherend systeem: 500 Mb - 20 Gb

groot gegevensbeherend systeem: > 20 Gb

relatief m iddelgroot / belangrijk gegevensverwe rkend syst eem

relatief klein / onbelangrijk systeem (vaak een interface -systeem)

relatief groo t / zeer belangrijk gegevensverwe rkend syst eem

systeem dat met name de dienst Telefonie ondersteunt (ruim opgevat: incl. ISDN, WVPN, 06, IT)

systeem dat met name de dienst Vaste Ve rbind ingen ondersteunt

systeem dat met name de dienst Universeel Transport Ne twerk ondersteunt

systeem dat n ie t specifiek één van de diensten (TF, VV, UTN) onde rsteun t

systeem is nog in ontwikkeling of wordt momentee l ingevoerd

Legenda

Index

Dank aan:

interface van systeem A (linkerkant) naa r systeem B (rechterkan t)

bundel van meerdere inte rfaces van/naar het systeem aan de linkerkant naar/van de systemen d ie aan het koppelpun t (rechts) gekoppeld zijn

Systemen die in essentie gegevensverwerkend zijn :

KANVAS

DW H

HP '96 ?

RVO

PC '95 ?

PROCALC

PC '93 2 00

Hardware-omgeving van het systeem is DEC. He t systeem is in 1994 in geb ru ik genomen. Er zijn in totaal 120 geb ru ikers.

AMD DEC DH HP IBM INT PC

= Amdahl = Digita l Equipment Corp. = Ded icated Ha rdware = Hewle tt Packard = IBM = In tergraph = PC / PC-LAN

SIE STR SUN TW TAN UNI

= Siemens = St ratus = Sun Microsystems = T-werkplek / T-LAN = TANDEM = Unisys

INFRASTR.

RVO

CDB

? ? ?

BIC

IBM '9 6 ?

NICE.IBM '9 6 ?

FINAC

IBM '9 6 ?

EDI/TFAC.DEC '95 3

PROMIS

HP '96 ?

MPS/UEDB

NICE

BSS/UP

NICE

FINDB

IBM '9 6 0

CPA

IBM '9 6 400

FINAC

FINDB

KIOSK

DEC '96 ?

KADO

CKR

KIOSK

00 8. KA00 8A KA4-TEL NMAAS FRAB-VM I NMABC WBAC E MAAC V NEAFOP KAAGOP KAAK B NAAS NEASDB VL PAAWO VLBAAS WBBAIT NA WB FRBANK PV FRBDM S KABDR KABÈTA (ß) FRBIC KABIC-T FRBILLIT!! (TICO-BB) RB KA PABINT NMBM BS VL RB KA NM FRBM CA NMBOBOCAD NA PVBR IT NABSS/UP RBC7 N MS NMCA LIN NMCA MS RBCA NS WB VA FRCA ST MACA T NMCD B KACD S RB KA PA FRCIA VLCK R KACM S FR MACOCOS FRCOMPONIST FRCPA RBCPK KA PACR AVAT FRD01 NEDACSCAN NEDAICI PVDB8008 KADBI RBDECOR RBDINTMET NM PVDLRS NADLT/TF PVDM IS PVDOMINO NM KADWH WB VAE-UM S (ICABS) WB PA VA KAEDI RBESF NM VL RB KL PAFARINA RB KAFINAC FRFINDB RBFIST FRFRESCO PVGBS PV PAGOS KLHOTEL RB KAIBAS RB VA VL PAIDAS KAIFADN RBIKO NMIMIS KLIQ! MA FR VAISIN PVITC IS RB KA PA VL FRITRA FR NAIVV MA FRJUM BO PVKA DO KA MAKA NVAS NA VL KA PVKA ST NMKIOSK VLKIVIS NAKOMPAS VL MA KA PAKPA FRKR T FRKTI NALAMP NALVV VL KA PV PAM&M007 KL KAMANKO VLMAST PVMFOS II NEMGF/SPF MA PAMIDS PVMISBO PV FRMISNO FRMISNS FRMPS/EUDB VA RB PANBS PVNC P PV NA NMNEAD -TA NANETMINDER NMNICE KANOSA KLNOTARIS KL VA KAOCMIP PVOCV VL FRODDPREP PVONDERLEGGER NA PVOOM VL RBOPTIMA VAOSA VL FROSG NAOSLU PVOTA NA VL FR NMPIZ M VL PAPLANTOOL PV NAPLATO FRPLC7 PVPLUTO VLPMS VL FRPMT-200 NEPOLARIS MAPPF VL KA PAPROCALC FRPROF VLPROMIS VL PAPROMO MAQMS NARITS VLROTA NA NMRTO KLRVA PVRVO NMS06-TOL RB VA FR WB KASASIVV KLSASK IA PVSBT NESEC RBSGI KL VL MASIROCCO VASIZM VL PASOA NE KA NASOI WB VLSOPH IA NE VLSPIN NASPRINT FRSSL KASTAMP NASTAR NMSTP RBSTRATA NMSTRAVV KLSWK PVTHEMA VL MATICO-NP RB FRTLG KATLX RBTMOS NETNDS-TK PVTOOLBOX-VV PV MATPV PVTROL NMTROM NMTSA VL PA PVTYPL PVUM S VA RBUUR FRVENTO VAVHP PVVIZM VL PAVPP VL FR RBVVIS NM VL PA NA RBWINBES VL PA RBWST KA

NE

NM

NAVAKA

KL

RB FR WB

PVMA

VL

In onderstaande index wordt per systeem (1e kolom) aangegeven in welk cluster ('domein') het primair thuis hoort (2e kolom). Zie voor de bijbehorende positie op de kaart, bovenstaande wegwijzer. Indien systemen naast dit primaire domein ook voor een belangrijk deel in andere domeinen vallen, dan is dit in kolom 3 t/m 6 aangegeven. Hierbij wordt ook aangegeven of er in het systeem gegevens uit de Produktenadministratie (PA) zijn opge- slagen. Het domein PA is om lay-out technische redenen niet op deze kaart gevisualiseerd.

VV

UTN

Niet dienst specif iek

TF

'60 -'64

'70 -'74

'75 -'79

'80 -'84

'85 -'89

'90 -'94

'95 -'99

'65 -'69

20

25

3

28

80

49

0

Aan tallen nu opera tionele systemen pe r periode waarin ze operationeel werden (van 8 systemen is de periode van invoering onbekend ):

LeeftijdsopbouwVerhouding aantallen dienstspecifieke systemen pe r d ienst.

DienstspecifiekVerhouding aantallen syste - men pe r hardware-omgeving .

Hardware -omgeving

gegevensverwe rkend syst eem da t ook een grote database (> 1 Gb ) bevat

DEC

Dedic at ed Hardware

HP

SiemensIBMInte rgra ph

PC/ PC- LAN

Strat us

T-werkp lek/T-LAN

TANDEM

Unisy sAmdahl

werkveld Business Systems Support werkveld Information & Process Engeneering

Versie 1.0 19 april 1996

Back Office

This is what you get when you invest for 30 years in ICT

DEC '94 120

GOS.PC '94 300

NOTAR IS

PC '93 750

BILL IT !! (TIC O-BB)

UNI '62 500

TICO-NP

UNI '62 500

DB I

DEC '83 3500

ITCIS

UNI '87 6200

TLX

UNI '91 ?

STP

DEC '92 8

BSS/U P

IBM '95 ?

IBAS

DEC '91 30

CD S

IBM '89 150

FARINA

TW '95 85

IFAD N

DEC '95 4

DEC OR.TW '95 39

DB 80 08

UNI '76 2500

SSL.UNI '76 26

AFOP.UNI '76 0

AGOP.UNI '76 0

00 8.DEC ? 0

IDAS.DEC '90 200

00 8A.DEC ? 10000

TLG

TAN '90 ?

BDM S

DEC '93 ?

CK R

DEC '93 9000

BD R

PC '87 100

KAD O

HP '95 130

WST

UNI '80 ?

CPK

UNI '70 1200

DOMIN O

DEC '95 235

TROL

HP ? 125

AB-VMI

HP '85 50

4-TEL

DH '87 4000

TROM

DEC '92 350

C7 -N MS

HP '95 21 CAT

HP '92 280

KAS T

DEC '86 5

M&M0 07

DEC '87 3600

STRATA

DEC '92 1045

SOA

DEC '89 200

STRAVV

DEC '90 25

SASIVV

PC '91 20

STAR

DEC '93 50

DIN TMET

HP '87 250NETMIN DER

DEC '92 9

CALIN

TW '94 60

IKO

TW '94 90

BMC A

DEC '94 60

BIN T

HP '94 23

E-UMS ( IC ABS)

HP '96 ?

ABC

HP '96 ?

BAAS

DEC '94 5

CAN S

DEC '92 16

GBS

AMD '86 2500

MIDS.? ? ?

FRESC O

IBM '93 130

RVA

PC '95 ?

DAIC I

DEC '87 2800

JU MBO

HP '95 400

VHP

PC '94 ?

MAST.AMD ? ?

BAN K

DEC '92 1000

ISIN

DEC '91 58

ODD PREP

DEC '89 330

PLC7

DEC '91 2

NC P

DEC '89 1000

TND S-TK

IBM '91 150

TPV

UNI '87 40

TOOLB OX-VV

PC ? 14

PLANTOOL

PC '94 30

TYPL

DEC '92 30

DLT/TF

TW '94 26

OCMIP

TW '94 100

SASKIA

TW '94 104

OTA

DEC '92 1450BR IT

HP '76 1600

ROTA

DEC '89 1680

ITRA

DEC '88 40

BAIT

DEC '89 8

KAN VAS

UNI '88 5600

AKB

DEC '86 700

DLR S

DEC '91 40

LAMP

INT '93 150

KIV IS

DEC '89 54

KTI

DEC '87 283

NEAD-T A

DEC '95 15

OSG

PC '91 60

SP IN

PC '90 9

STAMP

INT '93 100

ACE

DEC '95 3

CAST

UNI '92 ?

MANK O

TW '94 200

MGF/SPF

DEC '91 150

POLAR IS

PC '95 1

PROMO

PC '94 10

SGI

PC '94 27

MPS/UED B

IBM '96 750

OPTIMA

DEC '94 10

S06 -TOL

IBM '84 10

SIROC CO

UNI '92 30

UMS

TAN '92 80

VE NTO

UNI '94 15

LVV

DEC '95 1200

AWO

DEC '86 7000

CIA

UNI '93 1600

ESF

STR '91 50

OSLU

HP '95 225

SOPHIA

HP '93 ?

VPP

UNI '72 800

VVIS

HP '95 64

AS DB

DEC '95 20

SI ZM

TW '91 1000

VI ZM

PC '89 ?

PI ZM

PC '95 ?

KOMPAS

DEC '90 4200

OSA

TW '94 200

PLUTO

DEC ? ?

PROF

PC '93 60

THEMA

DEC '96 67

TS A

TW '95 450

WIN BES

DEC '94 800

BMB S

PC '92 60

PPF

IBM '96 60

ACV

SIE '87 75

DAC SCAN

HP '95 18

MFOS II

HP '94 2500

TMOS

HP '94 ?

SBT

PC '95 40

AAS

UNI '92 17

B E T A

DEC '95 15

B IC -T

DEC '93 1500

CMS

PC '94 10

COC OS

PC '95 10

COMPON IST

PC '93 10

CR AVAT

IBM '90 720FIST

IBM '89 200

KPAPC '92 80

KRTIBM '89 3

MISNO

TW '94 26

MISNS

TW '94 26

P L A T O.TW '94 258

SPRIN T

PC '95 ?

UU R

DEC '91 1750

OOM

TW '90 400

OCV

TW '95 32

PMS

DEC '87 100

RITS

TW '94 200

IQ!

DEC '95 135

IVV

DEC '90 15

DMIS

DEC '93 208

MISBO

TW '94 26

NB S

PC '94 ?

SWK.PC '94 ?

CAMS

AMD '96 ?

HOTEL

TW '94 52

QMS

PC '93 60

RTO

TW '95 100

NOSA

UNI ? ?

IMIS

DEC '91 370

D0 1

DH '86 2

SEC

UNI ? ?

I N F R A S T R U C T U U R

Systeemkaart PTT Telecom 'Vast'

Corporate Data

Netwerk Operator

kpn research

René Schoenmakers (KPN Research SDS) Jan Jaap van Weringh (KPN Research SDS)

AS

HP '95 350

PMT-2 00

? ? ?

BOB OCAD

TW '97 850

ONDERLEGGER

PC '96 50

OSG

QMS

MFOS TMOS

AS

NC P

MGF/SPF

C7 -N MS

CD S

SASIVV

BR IT

AWOMGF/SPF

PLC7

FRESC O

AWO

GOS

GOS

AAS

LVV

CIA

NOTAR IS

Verkoop & Levering

Marketing

Planning & Voorraadvorming

Retail Billing (CM/ZM)

Wholesale Billing

Klantenadministratie Netwerkadministratie

Klachtafhandeling

Netwerkelementmanagement

Netwerkmanagement

Service Provider

00 8A

SOA

DB I

COMPON IST

BD MSAAS

VPP

LVVTND S-TK

COMPON IST

BD MS

00 8A

BD MS

SOI.HP '96 ?

BIC -T

Verbruiksadministratie

Financiën & Rapportage

AWO, K OMPAS, LAMP, LVV, SWK ,

TOOLB OX-VV, VVIS

KOMPAS

ACE CAMS

KAD O

MGF/SPF

AWO

VPP

KOMPASOTA

AWO

VPP

S06 -TOL TLX IBAS

S06 -TOL

MISNO

IMIS

STRAVV TROL

AWO

DIN TMET

ESF

NOTAR ISIMIS

WIN BES

PMS

STP

INFRASTR .

BAAS

CR AVAT

VVIS

ESF

INFRASTR .

QMS

M&M0 07

PMT- 20 0

CAST

ODD PREP

BIC -T

CK RKAD O

BD R

BD MS

00 8A

IKO

BD MS

STRAVV

DB 80 08

STRATA

CPK

KPA

IMIS

BD MS

QMS

CK R

BILL IT !!

DIN TMET

KAN VAS

BD R

KAD O

BD MS

BILL IT !!

DIN TMET

BD MS

STAR

DIN TMET

CALIN

Systemen die in essentie gegevensbeherend zijn (databases) :

klein geg eve nsbehe re nd systeem : < 5 00 Mb

m idd elgroot g egevensbe herend systeem : 500 Mb - 20 Gb

groot gege ven sb eheren d systeem : > 2 0 Gb

relatief m id delgroot / belan grijk ge gevensverwe rkend syst eem

relatief klein / on belan gr ijk syste em (vaa k e en inter fa ce -systeem )

relatief groo t / zeer bela ngr ijk ge gevensverwe rkend syst eem

systeem dat m et n ame de dienst Telef onie on derste unt ( ruim opge vat: incl. ISDN , WVPN , 06, IT )

systeem dat m et n ame de dienst Vaste Ve rbind ing en on derste unt

systeem dat m et n ame de dienst U niverse el T ran sp ort Ne twerk ond ersteu nt

systeem dat n ie t sp ecifiek éé n va n de die nsten (TF, VV, U TN ) o nde rsteun t

systeem is no g in ontw ikkelin g of wordt m ome ntee l ing evo erd

Legenda

Index

Dank aan:

inter face van systee m A ( linkerkant) naa r systee m B (recht erkan t)

bu ndel van m eerde re inte rfa ces va n/na ar het systeem aa n de linkerkant na ar/van de system en d ie a an h et kopp elpun t (rechts) g ekopp eld zijn

Systemen die in essentie gegevensverwerkend zijn :

KAN VAS

DW H

HP '96 ?

RVO

PC '95 ?

PROC ALC

PC '93 200

Ha rd ware-omg eving van het systee m is D EC. He t syst eem is in 199 4 in geb ru ik gen om en. Er zijn in tota al 120 geb ru ikers.

AMD DEC DH HP IBM INT PC

= Am da hl = Digita l Equipme nt C orp. = Ded icated Ha rdw are = Hew le tt Packard = IBM = In tergra ph = PC / PC -LAN

SIE STR SUN TW TAN UN I

= Siem ens = St ratu s = Su n Microsystem s = T-werkplek / T -LAN = TAN DEM = Unisys

INFRASTR .

RVO

CD B

? ? ?

BIC

IBM '96 ?

NIC E.IBM '96 ?

FINAC

IBM '96 ?

EDI/TFAC.DEC '95 3

PROMIS

HP '96 ?

MPS/UED B

NIC E

BSS/U P

NIC E

FINDB

IBM '96 0

CPA

IBM '96 400

FINAC

FINDB

KIOSK

DEC '96 ?

KAD O

CK R

KIOSK

008. KA008A KA4-TEL NMAAS FRAB-VMI NMABC WBACE MAACV NEAFOP KAAGOP KAAKB NAAS NEASDB VL PAAWO VLBAAS WBBAIT NA WB FRBANK PV FRBDM S KABDR KABÈTA (ß) FRBIC KABIC-T FRBILLIT!! (TICO-BB) RB KA PABINT NMBM BS VL RB KA NM FRBM CA NMBOBOCAD NA PVBRIT NABSS/UP RBC7 NMS NMCALIN NMCAMS RBCANS WB VA FRCAST MACAT NMCDB KACDS RB KA PA FRCIA VLCKR KACM S FR MACOCOS FRCOMPONIST FRCPA RBCPK KA PACRAVAT FRD01 NEDACSCAN NEDAICI PVDB8008 KADBI RBDECOR RBDINTMET NM PVDLRS NADLT/TF PVDM IS PVDOMINO NM KADWH WB VAE-UM S (ICABS) WB PA VA KAEDI RBESF NM VL RB KL PAFARINA RB KAFINAC FRFINDB RBFIST FRFRESCO PVGBS PV PAGOS KLHOTEL RB KAIBAS RB VA VL PAIDAS KAIFADN RBIKO NMIMIS KLIQ! MA FR VAISIN PVITCIS RB KA PA VL FRITRA FR NAIVV MA FRJUMBO PVKADO KA MAKANVAS NA VL KA PVKAST NMKIOSK VLKIVIS NAKOMPAS VL MA KA PAKPA FRKRT FRKTI NALAMP NALVV VL KA PV PAM&M007 KL KAMANKO VLMAST PVMFOS II NEMGF/SPF MA PAMIDS PVMISBO PV FRMISNO FRMISNS FRMPS/EUDB VA RB PANBS PVNCP PV NA NMNEAD-TA NANETMINDER NMNICE KANOSA KLNOTARIS KL VA KAOCMIP PVOCV VL FRODDPREP PVONDERLEGGER NA PVOOM VL RBOPTIMA VAOSA VL FROSG NAOSLU PVOTA NA VL FR NMPIZ M VL PAPLANTOOL PV NAPLATO FRPLC7 PVPLUTO VLPMS VL FRPMT-200 NEPOLARIS MAPPF VL KA PAPROCALC FRPROF VLPROMIS VL PAPROMO MAQMS NARITS VLROTA NA NMRTO KLRVA PVRVO NMS06-TOL RB VA FR WB KASASIVV KLSASKIA PVSBT NESEC RBSGI KL VL MASIROCCO VASIZM VL PASOA NE KA NASOI WB VLSOPHIA NE VLSPIN NASPRINT FRSSL KASTAMP NASTAR NMSTP RBSTRATA NMSTRAVV KLSWK PVTHEMA VL MATICO-NP RB FRTLG KATLX RBTMOS NETNDS-TK PVTOOLBOX-VV PV MATPV PVTROL NMTROM NMTSA VL PA PVTYPL PVUM S VA RBUUR FRVENTO VAVHP PVVIZM VL PAVPP VL FR RBVVIS NM VL PA NA RBWINBES VL PA RBWST KA

NE

NM

NAVAKA

KL

RB FR WB

PVMA

VL

In onderstaande index wordt per systeem (1e ko lom) aangegeven in welk cluster ('domein') het p rimair thuis hoort (2e kolom). Zie voor de bijbehorende positie op de kaart, bovenstaande wegwijzer. Indien systemen naast dit primaire domein ook voor een belangrijk deel in andere domeinen vallen, dan is d it in ko lom 3 t /m 6 aangegeven. Hierbij wordt ook aangegeven of er in het systeem gegevens uit de Produktenadministratie (PA) zijn opge- slagen. Het domein PA is om lay-out technische redenen n iet op deze kaart gevisualiseerd.

V V

UTN

Niet dienst spe cif iek

T F

'60 -

'64

'70 -

'74

'75 -

'79

'80 -

'84

'85 -

'89

'90 -

'94

'95 -

'99

'65 -

'69

20

25

3

2 8

8 0

4 9

0

Aan tallen n u ope ra tion ele systeme n pe r p eriod e wa arin ze o peratione el we rde n (van 8 systeme n is de per io de van invoer in g on bekend ):

LeeftijdsopbouwVerhou din g aa ntallen dienstspecifie ke systeme n pe r d ien st.

DienstspecifiekVerhou din g aa ntallen syste - m en pe r h ard ware-om geving .

Hardware-omgeving

ge gevensverwe rkend syst eem da t ook ee n grote d atab ase (> 1 Gb ) be vat

DE C

Dedic at ed Hardwar e

HP

S iem ensIB MInte rgra ph

P C/ P C- LA N

S trat us

T- werkp lek/T- LA N

TA NDE M

Unisy sA m dahl

werk veld Business System s Support werk veld Inform ation & Proce ss Engeneering

Versie 1.0 19 april 1996

TOM - the Telecom Operations MapTOM - the Telecom Operations Map

Network and Systems Management Processes

Service Development and Operations Processes

Customer Care Processes

Customer

Network Element Management Processes

Info

rmatio

n S

ystem

s Man

agem

ent P

rocess

es

Network Planning and Development

Network Provisioning

Network Maintenance &

Restoration

Network Data Management

Network Inventory

Management

Service Planning and Development

Service Problem

Management

Service Quality

Management

Rating and Discounting

Service Configuration

Customer Interface Management Processes

SalesOrder

Handling

Invoicing and

Collections

Problem Handling

Customer QoS

Management

Physical Resource and Information Technology

•Operations Focused•At core of eTOM

Operations

Fulfillment Assurance BillingOperations Support & ReadinessCustomer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

The Operations areaThe Operations area

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityAnalysis, Action

& Reporting

Service & Specific Instance

Rating

SM&O Support & Process

Management

ServiceManagement &

Operations Readiness

Supplier/Partner Interface Management

S/P Buying

S/P Purchase Order

Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & Billing

Management

S/PRM OperationsSupport &

Process Management

S/P Relationship Management

OperationsReadiness

Resource Provisioning & Allocation

to Service Instance

ResourceProblem

ManagementRM&O Support &

ProcessManagement

ResourceManagement &

Operations Readiness

Retention & Loyalty

Customer Interface Management

Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

CRM Operations Support & Process

Management

CRM Operations Readiness

Sales & Channel

Management

Resource Data Collection, Analysis & Control

Resource QualityAnalysis, Action

& Reporting

Operations

Customer

Fulfillment Assurance BillingOperations Support & Readiness

Retention and Loyalty

Customer Interface Management

Supplier/Partner Interface Management

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityAnalysis, Action

& Reporting

Service & Specific Instance

Rating

Resource Provisioning & Allocation

to Service Instance

ResourceProblem

Management

ResourceRestoration

Resource Data Collection, Analysis

& Control

S/P Buying

S/P Purchase Order

Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & Billing

Management

CRM Operations Support & Process

Management

CRM Operations Readiness

SM&O Support & Process

Management

ServiceManagement &

Operations Readiness

RM&O Support & Process

Management

S/PRM OperationsSupport & Process

Management

S/P Relationship Management

OperationsReadiness

Enterprise Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

Marketing and Offer Management

Service Planning & Commitment

Resource &Operations CapabilityDelivery

Supply Chain Strategy & Policy

Supply Chain Planning

& Commitment

Product Development & Retirement

Supply Chain Development & Change

Management

Infrastructure Lifecycle Mgmt Product Lifecycle MgmtStrategy & Commit

Strategy, Infrastructure and Product

Product & OfferPortfolio

CapabilityDelivery

Product & OfferPortfolio Strategy,Policy & Planning

MarketingCapabilityDelivery

Product & OfferBusiness

Planning &Commitment

Product, Marketing & CustomerPerformanceAssessment

Service PerformanceAssessment

Resource PerformanceAssessment

Supply Chain Performance Assessment

Supply Chain CapabilityAvailability

Resource &Technology

Strategy & Policy

Service Strategy &

Policy

Resource &Technology

Plan &Commitment

Service &OperationsCapabilityDelivery

Service Development &

Retirement

Resource Development

CRMCapabilityDelivery

MarketingStrategy &

Policy

Sales &Channel

Development

Marketing Communications

& Promotion

Enterprise Quality Mgmt, Process & IT Planning & ArchitectureProcess

ArchitectureManagement

& Support

InformationSystems

Strategy &Planning

KnowledgeManagement

Stakeholder & External Relations ManagementPR & Community

RelationsManagement

RegulatoryManagement

ShareholderRelations

Management

LegalManagement

Human Resource s ManagementEmployee& LabourRelations

WorkforceStrategy

WorkforceDevelopment

HR Policies& Practices

Disaster Recovery , Security & Fraud Management

FraudManagement

DisasterRecovery & Contingency

Planning

SecurityManagement

Financial & Asset Management

FinancialManagement

ProcurementManagement

Real EstateManagement

Strategic & Enterprise Planning Strategic &Business Planning

BusinessDevelopment

EnterpriseArchitecture

Planning

GroupEnterprise

Management

Research &Development

TechnologyAcquisition

Research & Development & Technology Acquisistion

Brand Management, Market Research & AdvertisingMarket

Research &Analysis

BrandManagement

Advertising

ResourceManagement &

Operations Readiness

Sales & Channel

Management

EnterpriseQuality

Management

? Work Task Assignment ?

? Info & Comm System Support ?

? Work Task Assignment ?

General Process InteractionsGeneral Process Interactions

Operations

Customer

Fulfillment Assurance BillingOperations Support & Readiness

Retention and Loyalty

Customer Interface Management

S upplier /Partner Interface Management

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

Billing & Collections

Management

CustomerQos / SLA

Management

Problem

Handling

Selling

OrderHandling

MarketingFullfillmentResponse

ServiceConfiguration& Activation

Service

Problem

Management

Service Quality

Analysis, Action

& Reporting

Service &

Specific Instance

Rating

Resource Provisioning& Allocation to

Service Instance

Resource

Problem

Management

Resource

Restoration

Resource Data

Collection, Analysis

& Control

S/PBuying

S/P PurchaseOrder

Management

S/P Problem

Reporting &

Management

S/P

Performance

Management

S/P Settlements& Billing

Management

CRM Operations

Support & Process

Management

CRM

Operations

Readiness

SM&O Support &

Process

Management

Service

Management &

Operations

Readiness

RM&O Support &

Process

Management

S/PRM Operations

Support &

Process

Management

S/P Relationship

Management

Operations

Readiness

Product

Development

& Retirement

Supply Chain

Development

& Change

Management

Product Lifecycle Mgmt

Product, Marketing

& Customer

Performance

Assessment

Service

Performance

Assessment

Resource PerformanceAssessment

Supply Chain

Performance

Assessment

Service

Development &

Retirement

Resource Development

Sales &

Channel

Development

Marketing

Communications

& Promotion

Resource

Management &

Operations

Readiness

Sales &

Channel

Management

? Work Task Assignment ?

? Info & CommSystem Support ?

Sum is less then parts

Stop

Elke dag werken 1000 man aan de infrastructuur, meestal wordt het uitgebreid

Geheel is, praktisch gezien: niet-causaal, bionisch, niet veranderbaar, werkt wel

Organisatie traditionele Telco

In drie a vier zuilen– Vast– Mobiel– Internet– ICT

Problemen van een traditionele Telco organisatie

Infrastructuur / human capital / organisatie– Vergroeid met elkaar - bionisch– uitgegroeid

Marketing / Business Development– Gefocusseerd op een klein aantal diensten – Markten zijn verzadigd

Engineeringafdelingen– Zoeken naar de “highest tech, highest reliability,

highest scalabilty, highest cost” oplossing– Business Development kan niet beslissen

Problemen en Oplossing in de woorden van Forrester 2001

Telco’s (now)– Network Centric

» Focused on bandwidth, reach, technology

– Miss » new network technologies» new customer demands

Field of dreams becomes nightmare– Upfront investments are akin to gambling– Overcapacity limits payback– Technology offers quickly commoditize

The solution– Layered Telecom– Customer centric networks– Innovation ecosystems

Resource-ReadyContext-awareUser-defined

Nieuwe Telco Infrastructuur exploiteren als

elektronische resources Organisatie naar gelaagd Telco service

model Business ontwikkelen via wholesale –

retail modellen (grossier, winkelier) Resources (ook) ontsluiten via ICT Service enabling/integratie via ICT Stapsgewijze, right-sized invoering

Service Organisatie (Layered Telecom)

DienstenSP’s

Components (billing, AAA) Packagers

Basic InfrastructureSP

Dark fibers (actief)

Service Platformen

Services

Resources Service Providers

VPN, IP, Operator

(access + core)Netwerken

CivieltechnischAccess SP

Kabels, Hz+ goten (passief)

Basic SP’s Frequenties – O2 Access networks

– glas Access networks

-koper

Resources

Service business model

SNTKPN.com

GPRS/UMTSSMS

GSM/PSTNVoicemail

Billing MXstreamCiviel

TechnischeInfra

Packager WholesaleService Platforms & OSS

VT

Resale

HiKPN Valley

XS4ALLHetNetPlanet

Internet

Others

Others

Others

Others

Others

Telecommunicatie functies

Service Integratie (1) Doel:

– Integreer telecommunicatie in andermans diensten

Effect:– Geld vloeit vanuit andere

branches naar telecommunicatie Hoe:

– via Internet– Software ontsluiting,

laagdrempelig,persoonlijk

» Diensten» CRM» Management

a_to_bA, BQ, C

OKNOKB’

Software

PSTN, dataInfrastructuur

(domein)

Applicatie

Service Integratie (2) Doel

– Integratie Voice diensten met UMTS/ADSL/GLAS

» Verhoogde bereikbaarheid

» Meer gesprekken» Meer fun met voice

Effect– Meer omzet Voice

– Lage drempel tot geavanceerde diensten

– Stimulering nieuwe omzet uit UMTS/ADSL/GLAS

bron: Siemens 2002

voice+low data app

Full service user

Customer Centric Networks / Service Integratie

Resource-ReadyContext-awareUser-defined

MyRules :

Personal Agent :

Pick up the phone …

Away from computer …

Slam the door …

No answer …

Visie op ICT “met een

accentje op vast-mobiel

issues”(tbv workshop vast-mobiel)Prof. Dr. R.J.

MeijerTNO Telecom

Universiteit van Amsterdam

Pieter Brueghel: Twee aapjes

SP’s zijn service integratoren

MyRules :

Personal Agent :

Get call between 9h -12h …

Get call between 17h – 18h …

Start Internet session at 19.00 …

Call husband at 12.15 …

No answer …

Mobile

Mobile &Internet

VoIPGateway

PSTN

Office Phone

MessengerVoIP/ATM

Access

Service enabling via ICT

Resources

TelephoneInfrastructures

Other Service

Factories&

BillingCRM

MyRules

VoIP / PSTN / VoATM

DataNetworks

IP, ATM, MXSTREAM Personal Service

Integration

Workflow; ICT OntsluitingWholesale enabling

Personal & CompanyProperties

Company 1Company 1

Company 1Company 1

Company 1

Service Providers

Telco enables services

Door te ontbundelen– Via technisch, financieel, innovatief en

organisatorische schaalbare stappen Door software interfaces aan te bieden aan

SP’s – voice en data transport diensten, management,

billing, provisioning Door dit in de context te doen van

– Internet, UMTS, GSM, ADSL Begint! En bezint niet langer

Information Society building needs only three steps that will be endlessly repeated …

i

wireless link

computer and

sensors

i

i

i

i

i

Teaspoon SoftwareOnline

internet

Step 1: Think and link the things• Build in a computer• Give that computer control• Link the computers (via the Internet)

Step 2: Create virtual “agent” for a group of things

• That offers easy, controlled, service, to many “customers” via the internet

• “the service of an online resource”• Forget about the individual things

… where in the third step the interaction between the resources is coordinated through software, via the internet

Caffeine advisor

Human caffeine model

Billing Software

Teaspoon SoftwareOnline

Telephone Company

Step 3: Service integration and creation• Software integrates the services and

interactions of various resources into a new service

namespace FarmingApplication10{

/// <summary>/// Test program for optimal farming field management, trial 10: /// see if we can image analyze the field, measure soil composition and get /// an irrigation/// </summary>public class WebForm10 : System.Web.UI.Page{

/// everything starts with a mouse click private void ButtonCall_Click(object sender, System.EventArgs e) { /// declare and initialize the farming field object

farmingField field = new farmingField(“GreenField”, “Lot 7”); Try

{///connect the video measurement system for 20 seconds

field.Image = new VideoImage(field.observationPointSet(19),”20 s”); ‘make imagefield.Soil = new SoilImage(field.observationPointSet(19)); ‘measure soil composition/// Obtain growth analysis, but first reserve computer and network capacity/// then load the growth program and field.State.GrowthAdvise = new field.farmingAnalysis.growth(“TUCCC”,”Telecompany”,”GreenFieldProgramGrowthTest10”);/// Execute only the irrigation adviceirrigationResult IR = new field.garmingAnalysis.growth.irrigate(“Water Institute”);}

Catch{ MsgBox(“Experiment not succesful”);}

}}

Software is the nuts and bolts that holds the Information Society together

The Underground

Computer Company

The Vibration Sensor

Company

The Secure and

Anonymous Image

Interpretation Group

The Precision

Farming ASP Coop

The Water

Intstitute

The Tele-company

Green Field

Farming

… in fact, telecommunications and computers are introduced into anything, thereby creating the foundations of the Information Society …

• in our things• in our cities• in our environment• in our country• And in us

Conclusies We wish to improve

ourselves Terminate your interface Your primitive

communication is inefficient

We need the technology now

Your culture will adapt to service ours

Seven of nine. Grid 92 of subjunction 12

We are the Borg, you will be assimilated, resistance is futile