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Initial Market LandscapeProduct Name
Industry Trends & Issues
1. Global Regulations (Regulation1, Regulation2, Regulation3) Legal Entity Identifier (LEI) definition & adoption to consistently & uniquely identify all legal entities Transactions to be rolled-up the legal entity hierarchy
2. Risk Controls & Compliance Demand for single view of counterparty credit exposure across asset classes Demand for accurate and constantly refreshed view of customer identifying data and associated risk category
3. Manual, Fragmented Processes & Systems Inorganic growth thru Mergers & Acquisitions leading to multiple (duplicate) processes and applications Operational in-efficiencies due to Business Unit (silo) and not consolidated processes
4. Revenue Generation More cross-sell opportunities to increase revenue from existing clients Increased revenues, cash-flow through data quality & process improvements without influencing demand
Business Problem
1. Revenue Assurance for accelerating time to setup client and account for transactions for discovering cross-sell opportunities
2. Regulatory Compliance for accelerating time to respond to regulatory changes for providing real time view and updates of risk associated with client and maintaining complete trace-ability
3. Single Customer View for identifying total risk exposure to a given client, legal entity for calculating profitability and productivity of sales and business lines
4. Operational Efficiency for lowering failures due to in-correct, incomplete standing instructions for improving data quality across lifecycle, systems & touch-points for lowering cost of ownership
5. Customer Satisfaction for reduced touchpoints and repeat requests during on-boardings For improved process cycle time
Landscape of Competition and Clients Business
Segment1Business Segment2
Business Segment3
Business Segment4
Business Segment5
Service Area1
Basic Data Providers Company1, Company2, Onesource
Enhanced Data Provider Company2, Company3 Company5 Vend15
Managed Function Company6, Vend16
Service Area2
Workflow, BPM Vend4, Vend5, Vend6Master Data Managemet (MDM) Vend3, Vend7 Vend10,
Specialized, Niche Vend11, Vend12, Vend13 Vend11, Vend14
Service Area3
IT Services Vend2 (Vend1), Vend17 (Company8), Vend8 (Company9, Company10), Vend9, Vend18
Captives Vend1, Company10, Company8 Company7
Regional IT Firms
Service Area4
Captives Vend1, Company10, Company9, Company8 Company7BPO/Ops Firms Vend17 (Company8), Vend19, Vend8, Vend20, Vend21, Vend22, Vend23
Regional / Nearshore
Potential Partners. Knowledge, experience in these areas adds credibility in domain
Potential Competition. (in brackets current known clients)
Value Proposition & Target SegmentBusiness Segment1 Business Segment2 Service Agreement
Definition Account Setup Customer Account Servicing
Value Proposition
Provide end to end solutions that begin with root cause analysis informed by deep domain expertise, resulting in far more effective processes and technology solutions being implemented. We have completely transformed client and account on-boarding for investment & commercial banks by improving regulatory compliance, client satisfaction and revenue assurance. Here are some of the results: Reducing cycle time from x to y days resulting in $xxmm of revenue acceleration Achieving nn% data field entry accuracy- reducing trade breaks by mm% ab% FTE productivity gains by removing half the manual work caused by inaccuracies/ duplicative processes $nnmm Simplifying upfront data collection, resulting in a steep drop in data field rejects from x to y%.
Who would buy & why
Tier 2 Companies Only now started to look at doing client-account on-boarding as strategic
business function Less Legacy, more manual thus more open to complete transformation
Tier 1 firms Recent Regulations & M&A activities forcing them to over-haul their legacy
infrastructure. Mature / Legacy client servicing teams thus more specific, point solution
based opportunities
Client Services Operations (firm-wide or by Business Units)
Operations Technology Compliance Officer CRO CFO Business Line Heads
Target Markets
First Wave - North America (Tier 2 and Tier 1) Next Wave – EMEA, APAC
Validation of Approach
Tier 2 Firms Client1, Client2- Both struggling with process operations and looking for expertise - inhouse, managed function,
extended teams, near-shore Tier 1 Firms
Client3 – interested in LE data mapping, data maintenance capabilities. Is running 2 year program around client-account on-boarding
Client4 – 2012 budgets around re-engineering/automating processes in the space. Vend1 – currently running 2 year program around this space
Step 1.1.1: Initial Market Landscape: Potential
Total EDM Budget (Tech+Ops+Data)
% spend on Client-Account data
~ $ Value
Ind 1- Tier 1 Companies $ 10-50M 35% $ 3.5-17.5M
Ind1-Tier2/3 Companies $ 5-10M 27% $ 1.35-2.7M
Ind 2 Tier 1 Companies $ 5-10M 10% $ 0.5-1M
Ind-2 Tier 2 Companies $ 1-5M 12% $ 0.12-0.6M
Current CompanyRevenue Potential New Clients
• Client1• Client2
Size of Market Targeted Revenues
Target Audience
Operations
Client Services Operations (firm-wide or by Business Units) – Operational Efficiencies – Cost reduction, Improved Turn-around time for Account Opening / Client Setup processes
Operations Technology – Workflow Automations & Integrations Compliance Officer – Workflow Automation, Dashboards
Consuming Groups
CRO – Single View of Customer for aggregated Risk – Legal Entity Hierarchy & rollups
CFO – Single View of Customers for Client data analytics on profitability, productivity – Client-Account Linkages
Business Line Heads – Single View of Customer for Cross-sell , revenue acceleration – Client-Account Linkages
Trends
Regulations Globally regulations (Regulation1, Regulation2l) are demanding data for
calculating systemic risk and firms need to report at consolidated client level which needs a single customer view and integration across systems
Efficiencies Most firms are using regulatory mandate as opportunity to re-engineer their
Client-Account environment for efficiencies, cross-sell