Work INGRID DOMINIQUE DG CANTOS                                                     #27  Cilantro  Street,  Mahogany  Place  3  

Acacia  Estates,  Taguig  City,  Philippines  Cel  No.  09158988809  Email:  ingriddcantos@yahoo.com    

                                                                                                                                                                                                       ____________________________________________________________________________________ WORK EXPERIENCE The Exchange Regency Residence Hotel- 4 Star Hotel Ortigas Center Pasig City Entry Positon: Front Office Agent – August 2014 – Present Duties and Responsibilities:

v Process Guest Arrivals and Departures v Handles guests’ concerns and relays guests’ requests v Cash Handling v Assist with check-in and check-out of groups and tours v Process online and walk-in reservations v Night Auditing

Seda Hotel, Bonifacio Global City Food and Beverage Practicum Trainee April – May 2013 Duties and Responsibilities:

v Attended to VIP guests food and beverage concerns at the Executive Lounge. v Acted as Receptionist and Guest Relations Officer to VIP Guests at the Club Floor.

Astoria Boracay December 2013 – Febuary 2014 Hotel Operations Practicum Trainee Duties and Responsibilities:

v Assigned in the front office department as a GSA. Did check-ins, updated guest portfolio/ profile, did manual posting, pm snack calls and updated breakfast forecast

v Assigned in the Food and beverage department as a server and a barista v Assigned at the housekeeping department as a room attendant and assistand of the coordinator.

CERTIFICATION American Hospitality & Lodging Education Institute – Sprott Shaw College Canada Managing Front Office Operations Certified: March 26, 2012

EDUCATION Treston International College- Bonifacio Global City, Taguig Graduated March 2014

v Studying Bachelor of Science in Hotel and Restaurant Management v Certification from American Hospitality and Lodging Education Institute (AHLAEI)

for Managing Front Office Operations, March 2012 v Academic Scholar, School year 2010-2012

Sprott Shaw College Canada 2010-2012 Hospitality Management 200-855 Duns muir Street Vancouver, BC V6C 1N5, Canada AWARDS

v Service Award for Most Written Guest Commendation, The Exchange Regency Residence Hotel, Year 2014- 2015

v 1st Place Mocktail Making Contest, Treston International College, February 2012 v 1st Runner up Power Mac on the Spot Photography Competition, February 2011 v MVP of basketball team

____________________________________________________________________________________ LEADERSHIP Grade school

v President of the Arts Club, school year 2003-2004 High school

v Class President for school years 2006-2007, 2009-2010 v Captain of the volleyball varsity team, school year 2009-2010

College

v Third Year Representative, Hotel and Restaurant Young Professionals, First Semester school year 2012

_____________________________________________________________________________________ SUMMARY

v Implication of Tourism Act 2009 in Hotel H20 February 24, 2011 v Basic Operation in Housekeeping in Hotel H20 February 24, 2011 v Butler Service and Hands-on Opera Training in Pan Pacific August 26, 2011 v John Robert Powes Personality Development Program November 2011 v Asian Culinary and the Art of Service Workshop in Shatec institutes, Singapore September 2012 v Height : 162 cm v Weight : 44 Kg

REFERENCE

v Ms. Joy Sheelah B. Era Treston International College Dean, School of Hospitality Management +632-871-6179

v Mr. Joseph John T. Ramirez   Rooms Division Manager, The Exchange Regency Residence Hotel Exchangre Rd. Corner Meralco Ave, Ortigas Centre, Pasig City +63 9175382329