Rdb Information Sources

Ingrid KleinSupport Services

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Agenda• Rdb Information Sources

• MetaLink• Oracle Technology Network (OTN)

• How to use

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Rdb Information Sources -MetaLink

MetaLink usage for:• SR handling and escalation (Doc ID199389.1) / bug updates• Kit and patch download• Certification and Availability, Desupport notices, Alerts• Information Repository like FAQ, Documentation, HowTo,

Sample Code, Diagnostic Tools• Collaborative Support (OCS/OWC)• Rdb information exchange via Forum (Select ‘Oracle Rdb Product

Family on OpenVMS‘ forum)URL:http://metalink.oracle.com/metalink/plsql/ml2_gui.startup• Requires a valid Customer Support Identifier (CSI#)

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MetaLink ‘My Headlines‘configurable

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Monitoring Bugs/SRs

• Configurable through ‘My Headlines’• Results will be shown on ‘My Headlines’ page

• My Headlines Preferences TAR Settings• SRs filed by user logged on are automatically

monitored for the selected Support Identifiers (CSI#)• My Headlines Preferences Bug Settings

• Monitor new or updated bug entries per product andplatform

• Monitor a single bug• My Headlines Preferences Overall Settings

• Enable automatic email of ‘My Headlines’

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Which Approach is mostappropriate?

• When to log a Service Request (SR/TAR) withOracle Support:

• If an official answer from Oracle is required• If a product problem is detected• If you want to submit an enhancement request (see Doc ID

214168.1)• If a timely answer is required• If information is confidential

• When to use Metalink Forum:• If you do not want an official Oracle response and the issue is

non-urgent• If you want to share your experiences with other customers

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MetaLink – Simple Search

Result of simple search

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MetaLink – Top Tech DocsReinventedAccess to Knowledge Browser

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Metalink Certify and AvailabilityAdditional Info availableAccess to ‘Alerts’

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Rdb Product Family SoftwareDownloads from MetaLink

• Click on ‘Patches‘• Click on ‘Simple Search‘• Search by ‘Product or Family‘ Oracle Rdb Family• Make sure the platform is set correctly:

For RDB ODBC set to WINDOWS• Results in a list of all the patches available for a

version for all the products not just the database

• Warning: ‘Quicklink to the latest Patchsets‘ onlyshows Rdb Expert by default!

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Rdb Server Kits

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Rdb Information Sources - OTN Oracle Technology Network (OTN) available for:

• Commonly requested Oracle Rdb documentation• Software downloads for Oracle Rdb and related products (full kits, latest

version only)• Technical information (White papers, samples etc)• Oracle Rdb training offerings• Rdb contacts/mailing lists• Rdb Beta Program (Beta registration, Beta kits)• Rdb event informationURL:www.oracle.com/rdbhttp://www.oracle.com/technology/products/rdb/index.html• Registration for a free Oracle Web account required

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Rdb Product Family Downloadsfrom OTN

• URLhttp://www.oracle.com/technology/software/products/rdb7/index.html

• Click on downloads

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Source of InformationSource of Information MetaLinkMetaLink OTNOTN

SR/Bug handling, ForumSR/Bug handling, Forum YesYes NoNo

Rdb Product DocRdb Product Doc Yes Yes LimitedLimited

Full kit downloadFull kit download Yes Yes Latest onlyLatest only

Update kit downloadUpdate kit download YesYes NoNo

Repository SearchRepository Search YesYes NoNo

Training OfferingsTraining Offerings NoNo YesYes

Rdb Contact/Mailing ListRdb Contact/Mailing List NoNo YesYes

Rdb Beta ProgramRdb Beta Program NoNo YesYes

Metalink versus OTN

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Q U E S T I O N S

A N S W E R S&