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Ingenico Move5000 Quick Start Guide (EN)
Menu
Cancel
Clear/Change
Enter
Paper feed
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COMM MODE
elavon.co.uk | elavon.ie
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Chip & PIN sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
2 Ask the customer to insert their card, enter their PIN and
press ‘Enter’.
3
Enter sale amount:
£0.00
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COMM MODE
Cancel Clear Ok
SALE
€45.00
Enter PIN
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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COMM MODESALE
Cancel
APPROVAL 400431
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COMM MODESALE
Tear off merchant receipt
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COMM MODE
Reprint Ok
SALE
Print customer copy?
SALE
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No Yes
If the transaction is successful the authorisation code will be
shown and the terminal will print your copy.
Tear off your copy and press ‘Enter’.
Ask the customer if they would like a customer copy. Press
‘Enter’ to print the customer copy or press ‘Clear’ to finish the
transaction without printing the customer copy.
4 5 6
Carrying out a transaction
elavon.co.uk | elavon.ie2
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Contactless sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
2 Ask the customer to present their card or mobile device to the
screen. There will be a beep to indicate the device has read the
card or mobile device.
3
Enter sale amount:
£0.00
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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COMM MODESALE
Cancel
APPROVAL 400431
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elavon.co.uk | elavon.ie3
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Keyed sale
Press the menu key and select ‘SALE’ from the main menu.
1
Enter the sale amount and press ‘Enter’.
If you are in the UK, enter the customer’s address and postcode,
pressing ‘Enter’ after each entry.
Enter the card number, expiry date and security code, pressing
‘Enter’ after each entry.
2
4
3
Enter sale amount:
£0.00
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Cancel Clear Ok
SALE
Enter card number:
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COMM MODE
Cancel Clear Ok
SALE
Enter expiry date (MM/YY):
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COMM MODE
Cancel Clear Ok
SALE
Enter security code
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COMM MODE
Cancel Clear Ok
SALE
£20.00
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COMM MODESALE
Cancel
SALE
Enter customer address
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Enter customer post code
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elavon.co.uk | elavon.ie
When using the on screen keyboard, you may find it easier to use
the stylus provided, which is located on the left hand side on the
reverse of the terminal.
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Chip & PIN refund
Press the menu key and select ‘REFUND’ from the main menu.
1
Enter the refund amount and press ‘Enter’.
Ask the customer to insert their card. Once the transaction is
approved, the terminal will print your copy, which the customer
must sign.
2 3
Enter amount:
£0.00
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COMM MODE
Cancel Clear Ok
REFUND
€30.00
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COMM MODEREFUND
Cancel
APPROVAL
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COMM MODEREFUND
Tear off merchant receipt
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COMM MODE
Reprint Ok
REFUND
Verify the customer’s signature and retain your copy.
4 Press ‘Enter’ to print the customer copy.
5
Remove card
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Signature ok?
REFUND
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COMM MODE
No Yes
Print customer copy?
REFUND
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No Yes
elavon.co.uk | elavon.ie5
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End of day report and batch
Press the menu key and select ‘BATCH’ from the main menu.
1 Select ‘End of day’ and press ‘Enter’. The total sales and
refunds for the current batch will be shown and printed.
2
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Cancel Continue
END OF DAY
Sales total: €39.00
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COMM MODEEND OF DAY
Printing totals receipt
Please wait
elavon.co.uk | elavon.ie6
Changing communication mode
To change the communication mode between Bluetooth, WIFI and
GPRS follow the steps below:
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’
and press ‘Change’.
Select the required communication mode from the three types
displayed and the terminal will attempt to establish a connection.
The icon in the top left corner will change depending on the
communication mode selected.
If this is unsuccessful and the terminal cannot establish a
connection, then please follow the additional steps below.
1
2
COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’
and press ‘Change’.
On the ‘Enter profile number’ screen press ‘Enter’.
The terminal will show the current network settings.
GPRS is available in three different network modes:
• Smart roaming (Smart) – the terminal will select the most
available network• Automatic – the SIM card will select the network
• Manual – the network can be selected from a list of available
networks
To configure the network mode, follow these steps:
GPRS
1 2 3
Enter profile number:
01234567
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COMM MODE
Cancel Clear Ok
Network settings:
Network: 02 - IRL Mode: Auto Type: 3G/GPRS
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COMM MODE
Change Accept
Radio Access Type
Cancel
GPRS ONLY
3G/GPRS
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COMM MODESelect Provider
Cancel
1. Vodafone IE
2. METEOR
3. Vodafone IE
4. 02 - IRL
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For all network modes: Smart roaming, Automatic registration and
Manual either a GPRS 2G or 3G network can be selected.
If ‘Manual’ is selected, a list of available networks is shown.
Press ‘Enter’ to select the highlighted network or select it on the
screen.
Network Select Mode
Cancel
Smart
Auto
Manual
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Press ‘Change’ to select ‘Smart’, ‘Auto’ or ‘Manual’ mode.
4 5 6
elavon.co.uk | elavon.ie7
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Select ‘Bluetooth’ from the list.
Press ‘Enter’ on the ‘Enter profile number’ screen and select
either ‘Tone’ or ‘Pulse’ as the dial type.
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’
and press ‘Enter’.
Please note for the Bluetooth connection to work, there must be
either an Ethernet or PSTN cable or both plugged into the base.
Although PSTN might not be relevant, you must go through the
following PSTN process to change IP setting and change base
settings.
Bluetooth
2 3
1
Enter profile number:
01234567
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Cancel Clear Ok
PSTN SETUP Select dial type
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COMM MODE
Tone Pulse
PSTN SETUP Dial prefix required?
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COMM MODE
No Yes
PSTN SETUP Blind dialling?
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No Yes
Check with your phone provider if a prefix is required for the
terminal to dial out via PSTN and if blind dialling is needed
(standard choice would be no).
4 Place the terminal on the Bluetooth base and select ‘Assign to
base’. Press ‘Cancel’ until you get back to the main menu.
5
elavon.co.uk | elavon.ie8
BLUETOOTH SETUP
Cancel
Assign to base
Select base
Remove base
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COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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WiFi
Press the menu key and select ‘TERMINAL’, then ‘TERMINAL CONFIG’
and press ‘Enter’.
1
Select ‘Wifi’ from the list.
Select ‘Profiles’, then ‘New profile’ and then ‘Automatic’.2
3
COMM MODE
Cancel
BLUETOOTH
WIFI
GPRS
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BLUETOOTH
COMM MODEWIFI SETUP
Cancel
Profiles
IP Configuration
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COMM MODE
Cancel
CONNECTION METHOD
Cancel
Automatic
Manual
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COMM MODE
Scanning
Please wait
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COMM MODEEnter WiFi password
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The device will search for Wifi networks and display those
available.
Select the relevant network, select ‘Personal’ or ‘Enterprise’
network and enter the Wifi password.
When using the on screen keyboard, you may find it easier to use
the stylus provided, which is located on the left hand side on the
reverse of the terminal.
4 5
elavon.co.uk | elavon.ie
Elavon Financial Services DAC. Registered in Ireland with
Companies Registration Office (Reg. No. 418442). Registered Office:
Building 8 Cherrywood Business Park, Loughlinstown, Dublin, D18
W319, Ireland. Registered in England and Wales under the number
BR009373. The liability of the member is limited. Elavon Financial
Services DAC, trading as Elavon Merchant Services, is regulated by
the Central Bank of Ireland. United Kingdom branch is authorised by
Central Bank of Ireland and the Prudential Regulation Authority and
subject to limited regulation by the Financial Conduct Authority
and Prudential Regulation Authority. Details about the extent of
our authorisation and regulation by the Prudential Regulation
Authority, and regulation by the Financial Conduct Authority are
available from us on request. Y3071v11018
9
SELECT NETWORK
Cancel
TP-LINK_388082
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eir16217558-
HP-Print-E6-
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Cancel
PERSONAL
ENTERPRISE
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COMM MODE
WIFI PROFILES New Profile Active Profile Modify Profile Remove
Profile
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