Ingenico ICT220 Terminal Operating Instructions...Payment terminal Ingenico ICT220 Message on terminal display Message on PIN pad display Action Welcome Welcome The terminal is in

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Ingenico ICT220 Terminal Operating Instructions

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These terminal operating instructions are designed to assist the Merchant in ensuring secure acceptance of card payments. These Instructions form an integral part of the Payment Card Service Agreement and the Terminal Rent Agreement and, by signing the agreement, the Merchant agrees to adhere to the requirements laid down in these Instructions.

Table of contentsDescription of keys ................................................................................................................. 3Performing a sales transaction with a magnetic card .............................................................4Performing a sales transaction with a contactless card..........................................................6Performing a sales transaction with a chip card .....................................................................8Reply codes in the event of transaction failure ......................................................................10Cancellation of a sales transaction .........................................................................................12Printing out a copy of the receipt ...........................................................................................15Closing the day ....................................................................................................................... 16Messages displayed on screen ...............................................................................................18Changing the paper roll ..........................................................................................................19

Technical support• Assistance with issues related to card transactions: tel. 67 444 444;

e-mail: [email protected]• Technical assistance: 67357057; e-mail: [email protected]

Problems reported outside business hours are registered and dealt with as soon as possible (normally the following business day).

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Taustiņu apraksts

Description of keys

Changing the paper roll (opening of plastic cover)

Enter menu

Menu navigation

Slot for magnetic card

Advance the paper roll

Abort

Correct

Confirm entry

Signal receiver

Abort

Correct the PIN

Confirm the PIN entered

Slot for chip card

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Performing a sales transaction with a magnetic cardPayment terminal Ingenico ICT220Message on terminal display

Message on PIN pad display

Action

Welcome Welcome

The terminal is in stand-by mode. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of EUR 10.00). Press the green button after completing the entry.

Press the yellow button to correct the amount (one character at a time).

Press the red button to abort the transaction.

Card transactionEUR 10.00Use the card

Use the card EUR 10.00

Perform the transaction by swiping the card’s magnetic stripe through the POS terminal.

Last four digits: Please wait

Enter the last four digits of the card number and press the green button .

Press the yellow button to correct any error (one character at a time).

Press the red button to correct the entire entry (the whole entry will be deleted).

Press the red button twice to abort the transaction.

Connection...Please wait


The terminal will establish a connection to the bank.

Waiting for reply...Please wait


Transaction completed Transaction completedThe terminal will print out the first receipt (Merchant’s receipt).

Take the receipt and press the button

Transaction completedTear off the receipt. Press the green button to print out the Buyer’s receipt copy. Press the red button if Buyer’s receipt is not necessary.

Return the bank card to the customer.

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• Persona obligāti ir jāidentificē atbilstoši Karšu pieņemšanas noteikumiem. • Pirmais kvīts eksemplārs paliek tirgotājam un otrais tiek izsniegts pircējam, ja tas ir nepieciešams.

Transakciju veidi: T0 – online darījums (kartes numurs tiek ievadīts manuāli) T1 – online darījums (karte tiek nolasīta ar kartes lasītāju) T2 – offline darījums (kartes numurs tiek ievadīts manuāli) T3 – offline darījums (karte tiek nolasīta ar kartes lasītāju)

• The person must be identified according to the Card Acceptance Terms. • The first copy of the receipt remains with the Merchant and the second is handed to the Buyer if

necessary.

Transaction types:T0 – online transaction (card number entered manually)T1 – online transaction (card read using card reader)T2 – offline transaction (card number entered manually)T3 – offline transaction (card read using card reader)

Receipt type

POS name

POS address

Card type

Terminal ID number

Transaction date and time

Authorisation code and type of transaction

Transaction amount

The Merchant’s registration number andthe number of the cash register

Customer’s signature (check that it matches the signature on the back of the bank card)Note indicating the type of document presented (filled in manually)

The number of document presented in case the amount exceeds the checking limit set in the Payment Card Acceptance Agreement (filled in manually)

Card number (last four digits are shown)

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Performing a sales transaction with a contactless cardPayment terminal Ingenico ICT220Message on terminal display


Action

Welcome Welcome

The terminal is in stand-by mode and a green light is flashing on the PIN pad. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of EUR 10.00).

Press the green button after completing entry. The PIN pad should have one green light on after the amount has been entered.

Press the yellow button to correct the amount (one character at a time).

Press the red button to abort the transaction.



Ask the customer to place their card on the PIN pad’s signal receiver and hold it there until a beeping sound is heard.

Reading the card successfulRemove the card

Reading the card successfulRemove the card

The card has been successfully read if four lights turn on and you hear the sound indicating successful reading of the card.

The terminal will establish a connection to the bank.

Transactioncompleted

Transaction completedPlease wait

The terminal will print out the receipt.



Tear off the receipt. Press the green button to print out the Buyer’s receipt copy. Press the red button if Buyer’s receipt is not necessary.

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• Dažām bankas kartēm termināls var pieprasīt klienta parakstu, ja darījuma summa pārsniedz noteiktu limitu. Tirgotājam ir jāveic paraksta salīdzināšana uz Kvīts ar parakstu kartes aizmugurē uz paraksta joslas. Ja paraksts sakrīt,

terminālī r jānospiež zaļā poga . Ja paraksts nesakrīt, preci nedrīkst izsniegt un darījums ir jāpārtrauc, nospiežot

sarkano pogu . • Ja bezkontakta darījuma summa pārsniedz noteikto limitu, terminālis parādīs paziņojumu : “Izmantot

čipkarti”. Jāveic čipkartes darījums ( Skat. 8.lpp “Pārdošanas darījuma veikšana ar čipkarti”). • Kvīts pirmais eksemplārs paliek pie tirgotāja un otrais tiek nodots pircējam.

Transakciju veidi: T1 – online darījums (karte tiek nolasīta ar kartes lasītāju) T3 – offline darījums (karte tiek nolasīta ar kartes lasītāju)

• For some bank cards, the terminal may require the customer’s signature if the transaction amount exceeds a certain limit. The merchant must check the signature on the receipt against the signature on the back of the card on the signature panel. If the signatures match, the green button must be pressed. If the signatures do not match, the merchandise must not be made available and the transaction must be aborted by pressing the red button .

• If the amount of the contactless transaction exceeds the allowed transaction limit, the terminal will show a message: “Use chip card”. A chip card transaction will need to be performed instead (see page 8 –“Performing a sales transaction with a chip card”).

• The first copy of the receipt remains with the Merchant and the second is handed to the Buyer.

Transaction types:T1 – online transaction (card read using card reader)T3 – offline transaction (card read using card reader)

Receipt type POS namePOS address

Terminal ID numberCard type

Receipt number

Authorisation code and type of transaction


Transaction amount

The Merchant’s registration number and the number of the cash register


Confirmation of a successful contactless card

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Performing a sales transaction with a chip card

Payment terminal Ingenico ICT220Message on terminal display


Action

Welcome Welcome

The terminal is in stand-by mode. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of EUR 10.00). Press the green button after completing the entry.Press the yellow button to correct the amount (one character at a time).Press the red button to abort the transaction.



Insert the bank card in the chip card reader of the PIN pad connected to the terminal, or ask the customer to insert it themselves.

Please waitPIN entry…

Enter PIN:EUR 10.00

Ask the customer to enter their bank card’s PIN on the PIN pad. The green button .

Ask the customer to enter their bank card’s PIN on the PIN pad. The green button .

The transaction can be aborted by pressing the red button on the PIN pad.

PIN OK PIN OKIf correct PIN has been entered, the terminal will establish the connection with the bank.





Transaction completedTransaction completedPlease wait




Tear off the receipt. Press the green button to print out the Buyer’s receipt copy. Press the red button if Buyer’s receipt is not necessary.

Ask the customer to remove their bank card from the chip card reader.

Attention!It is mandatory to use the chip when paying with a chip card.

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• Kvīts pirmais eksemplārs paliek pie tirgotāja un otrais tiek nodots pircējam. • Ja čipkartes transakciju neizdodas veikt un uz termināla ekrāna tiek izdots paziņojums “Izmantot

magnētisko karti”, Jums darījums ir jāveic saskaņā ar šīs instrukcijas 4.lpp “Pārdošanas darījuma veikšana ar magnētiskā celiņa karti”.

• Īpašos apstākļos čipkartei nav nepieciešams ievadīt PIN vai klients var atteikties ievadīt PIN, nospiežot

atcelšanas pogu . Ja darījums tomēr ir pabeigts (atkarībā no bankas lēmuma), termināls izdrukās kvīti ar paziņojuma tekstu “PIN NAV PĀRBAUDĪTS”. Šādā gadījumā uz kvīts var būt papildu lauki parakstam un uzrādītā dokumenta informācijai.

Transakciju veidi: T0 – online darījums (kartes numurs tiek ievadīts manuāli) T1 – online darījums (karte tiek nolasīta ar kartes lasītāju) T2 – offline darījums (kartes numurs tiek ievadīts manuāli) T3 – offline darījums (karte tiek nolasīta ar kartes lasītāju)

• The first copy of the receipt remains with the Merchant and the second is handed to the Buyer.• If performing the chip card transaction fails and the “Use magnetic card” prompt is displayed on the

terminal screen, you must perform the transaction according to instructions on page 4 “Performing a sales transaction with a magnetic card”.

• In exceptional circumstances the chip card might not require the entering of the PIN, or the customer may refuse to enter their PIN by pressing the abort button . If the transaction is nevertheless completed (depending on the bank’s decision), the terminal will print out a receipt bearing the text “PIN NOT CHECKED”. In this case the receipt may have additional fields for providing the signature and indicating the document presented.

Transaction types:T0 – online transaction (card number entered manually)T1 – online transaction (card read using card reader)T2 – offline transaction (card number entered manually)T3 – offline transaction (card read using card reader)

Receipt type

POS name

POS address

Terminal ID numberCard type

Receipt number

Authorization code and transaction type


Transaction amount

The Merchant’s registration number and the number of the cash register


Confirmation of a successful contactless card

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Reply codes in the event of transaction failurePayment terminal Ingenico ICT220Message Verbal explanation of code

1xxIf the terminal prints out a code beginning with “1”, this card cannot be used to perform the transaction. The card must be returned to the customer.

100 Do not accept for payment

101 Card expired

102 Suspected card fraud, do not accept for payment

104 Card use restricted (ATM only)

105 Call the bank

107 Call the bank

109 Invalid merchant

110 Wrong transaction amount

111 Invalid card number

112 PIN required

116 Insufficient funds

118 Unknown card

119 Transaction not allowed for the cardholder

120 Transaction not allowed for the terminal

121 Limit exceeded

123 Use chip card

125 Card not working

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Payment terminal Ingenico ICT220Message Verbal explanation of code

2xxIf the terminal prints out a code beginning with “2”, this indicates that the card is misused. The transaction cannot be completed. The card must be confiscated, if possible.

200 Do not accept for payment

201 Card expired

202 Suspected card fraud

203 Merchant must contact the bank

204 Restricted card

205 Call the police

208 Lost card

209 Stolen card

210 Suspected forged card

Payment terminal Ingenico ICT220Message Verbal explanation of code

9xxIf the terminal prints out a code beginning with “9”, this indicates that a system error prevents completion of the transaction.We recommend contacting customer support on 667357057.

902 Invalid transaction

903 Repeat transaction

904 Format error

905 No response from card issuer

906 System error

907 Unable to contact the card issuer

908 Unknown message addressee

909 System error

910 System error

911 No response from card issuer

913 Repeat

939 Invalid merchant

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Cancellation of a sales transactionPayment terminal Ingenico ICT220Message on terminal display


Action

Welcome WelcomeThe terminal is in stand-by mode. Press the key F1

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Transaction1 – Sending2 – Cancellation3 – Card transaction4 – Manual transaction

Please waitPress “2” or select the “Annulment” option from the menu (use the F2 and F3 keys to navigate the menu) and press the green button .

AnnulmentEnter receipt number:

Please waitIevadiet tās kvīts numuru, kuru Jūs vēlaties atcelt un nospiediet zaļo pogu .

Annul?PAN: ******1234EUR 10.00Transaction No. *****NĒ/JĀ

Please wait

Press the key F1 to cancel the transaction.

Press the key F4 to decline the cancellation.

NB! The terminal will display the last four digits of the number on the card used for the sales transaction.

If the sales transaction was performed using a contactless card, then the customer’s card is not required for cancellation and the terminal and PIN pad will display the same text as the one displayed when performing a sales transaction using a chip card.

If the sales transaction was performed using a chip card

AnnulmentEUR 10.00Use the card

Use the cardEUR 10.00

Insert the bank card in the chip card reader of the PIN pad or ask the customer to insert it themselves.

Correct cardTake the card

Correct cardTake the card

Return the bank card to the customer.

If the sales transaction was performed using a magnetic card

AnnulmentRead the card…

Please waitEUR 10.00

Swipe the customer’s bank card through the card reader.

Are 1234 the last four digits?NO / YES

Please wait

Check the last four digits of the bank card number against the number displayed on the terminal screen. If the numbers match, press the key F4 .If the numbers do not match, press the key F1 .

Correct card. Correct card.




Waiting for reply.Please wait



Tear off the receipt and press the green button to have the terminal print out a second receipt. Press the red button to forgo printing of the second receipt.

Transaction completed Return the bank card to the customer.

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Čipkartes kvīts paraugs Magnētiskās kartes kvīts paraugs

Bezkontakta kartes kvīts paraugs

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Sample chip card receipt

Sample contactless card receipt

Sample magnetic card receipt

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If the transaction to be cancelled was completed using automated verification, the terminal will connect to the authorisation centre and cancel the transaction.

Comments• Cancellation of a transaction is only possible for the full amount and until the time when transactions are

sent to the bank (by default, the terminal sends transactions to the bank once every 24 hours).• A “TRANSACTION NOT FOUND” message displayed on the terminal indicates that no transaction with the

number entered was completed on that day. This transaction was probably completed on the previous day, the transactions have been sent to the bank in the meantime or the transaction has already been cancelled.

• To cancel such transactions, you must send the transaction data to Swedbank’s Bank Card Department ([email protected]).

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Printing out a copy of the receiptPayment terminal Ingenico ICT220Message on terminal display

Action

Welcome The terminal is in stand-by mode. Press the key F1 .

Transaction1 – Sending2 – Cancellation3 – Card transaction4 – Manual transaction5 – Copy of receipt

Press “5” or select the “Copy of receipt” option from the menu (use the F2 and F3 keys to navigate the menu) and press the green button .

Enter receipt number:Enter the number of the receipt you wish to print out and press the green button

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Amount: EUR 10.00 The terminal will display the last four digits.

Transaction No. ...No / Yes

Press the key F4 to cancel the transaction.Press the key F1 to decline the cancellation.


Tear off the receipt and press the green button to have the terminal print out a second receipt. Press the red button to forgo printing of the second receipt.

NB!You cannot print out a separate copy of a cancelled transaction’s receipt. When the number of a sales transaction receipt that has had a cancellation operation performed for it is entered in the terminal, a copy of the sales transaction cancellation receipt is printed out in addition to the copy of the sales transaction receipt.

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Dienas slēgšana Automātiska transakciju nosūtīšana Dienas laika pabeigtās transakcijas var tikt nosūtītas bankai vai nu automātiski, vai manuāli. Automātiska nosūtīšana tiek sākta terminālam konfigurētajā laikā. Ja automātiskā nosūtīšana ir neveiksmīga Nosūtiet transakcijas manuāli vai gaidiet nākamo automātisko nosūtīšana sesiju (tad tiks nosūtītas arī transakcijas, kas netika nosūtītas). Ja transakciju nosūtīšana ir neveiksmīga arī nākamajā automātiskās nosūtīšanas sesijā, sazinieties ar Swedbank pa 6 132 300.

Termināls izdos atbildi uz Nosūtīšanas ziņojuma, norādot pabeigti transakciju skaitu un kopsumma. Termināls uz Nosūtīšanas ziņojuma izdrukās atbildi, kas norāda uz veiksmīgu transakciju nosūtīšanu: “TRANSAKCIJU NOSŪTĪŠANA IR KĀRTĪBĀ”.

Closing the dayAutomatic sending of transactionsTransactions completed during a day can be sent to the bank either automatically or manually. Automatic sending is started at the time configured for the terminal.

If automatic sending failsSend the transactions manually or wait for the next automatic sending session (the transactions that failed to be sent will also be sent at this time).

Should sending of transactions also fail during the next automatic sending session, contact SIA Hansab by phone on +371 67 357 057.

The terminal will issue the reply on the sending report, indicating the number of transactions completed and the total amount. The terminal will print the reply indicating successful sending of the transactions on the sending report: “SENDING TRANSACTIONS OK”.

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Manual sending of transactionsPayment terminal Ingenico ICT220Message on terminal display


Action

Welcome Please waitThe terminal is in stand-by mode.

Press the button F1 .

Transaction1– Sending2 – Cancellation3 – Card transaction4 – Manual transaction

Please wait Press “1” or select the “Sending” option from the menu by pressing the green button .

Send transactions?Are you sure?NO / YES

Please wait

Press the key F4 or the green button to send the transactions manually.

Press the F1 key or the red button to decline.

ConnectionPlease wait

Please wait

Sending Please waitThe terminal will send the transactions and print out the sending report receipt.

Please wait Please waitThe terminal will finish printing out of the sending report receipt.

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Messages displayed on screenMessages displayed for performing and cancelling payment transactionsMessage on terminal display

Meaning

Card error!Try again…

Reading the card failed. Try again.

Reader error!Read again!

Reading the card failed. Try again.

Chip card!Try to insert.

This is a chip card. It cannot be used as a magnetic card.

This card cannot be used.

This card is not among the accepted cards.

No transactionsPress the key

No transactions found in the terminal’s memory.

Transaction 000001 not found. Press the key

The transaction to be cancelled is not in the terminal’s memory. A transactions that has already been cancelled cannot be cancelled once more; also transactions already sent to the bank cannot be cancelled.

Number different from one on card!

The last four digits of the card number were entered incorrectly.

Transaction rejected Entering the PIN took too long.

Invalid PIN The Buyer has entered the wrong PIN.

Failed to read the card Reading the card failed. Try again.

Present one card Please present one card at a time when paying by a contactless card.

Follow the instructions on the phone

Please present one card at a time when paying by a contactless card.

When the buyer enters wrong PINYou must confiscate the card if a customer enters wrong PIN three times. You may only return the card to the card holder after identifying them on the basis of an identification document. The person returning the card must be sure they are dealing with the correct person. The data of the card holder and the document presented must be recorded on the error code receipt printed out by the terminal.

Attention!• Replace the receipt paper at an appropriate time.• Use only special thermal paper for the terminal.• Do not connect any cables when the terminal is connected to the mains.• Do not place the terminal in a location that is too warm, cold or humid.• Do not place the terminal in a location where it could get wet or get covered with crumbs/dust.• Use a cloth dampened with alcohol to clean the surface of the terminal.• Use a special cleaning card to clean the terminal’s card reader.• In the case of a technical fault, call a service technician - do not attempt to repair the terminal yourself. • If performing a chip card transaction fails and the terminal prompts you to use the magnetic strip to

perform the transaction, you must perform the transaction according to the instructions applicable to performing transactions using a magnetic card.

• Keep the terminal connected to the mains to enable the terminal to send the transactions to the bank automatically to close the day.

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Changing the paper roll1 First open the paper roll cover as shown on the illustration and lift it up.

2 Remove the empty paper roll from the printer.

3Unwind the new paper roll a little, removing the protective strip from the edge, if required. Insert the paper roll in the printer so the paper starts showing from the terminal from under the roll.

4Pull a small length of the paper out of the terminal. Close the terminal cover by pressing the cover gently until it clicks. A small length of the paper must extend from the printer. Cut the paper with the metal strip on the printer.

A special thermal paper roll with a width of 57 mm and a diameter not exceeding 38 mm must be used in the terminal. A coloured indicator strip, which becomes visible when the printer will soon run out of paper, can be seen when the paper roll is nearing its end. Appearance of the strip means the printer has enough paper to print at least one more receipt.

Attention!Low quality paper can get stuck in the printer and also create a lot of paper dust. Thermal paper must be stored in a cool and dry place. Humidity, temperature, friction, liquids etc. can adversely affect the characteristics of the paper. Do not insert a paper roll with wrinkled or wet paper or damaged edges in the printer.

Documents

Ingenico ICT220 Terminal Operating Instructions...Payment terminal Ingenico ICT220 Message on terminal display Message on PIN pad display Action Welcome Welcome The terminal is in