Asst. Prof. D

r. Emrah G

örgülü

1

ING105 Effective CommunicationLECTURE 3: WHAT MAKES A GOOD COMMUNICATOR?

2Why do We Need to Be a GoodCommunicator?

Communication is an essential part of our life. It is important to communicate effectively with other people.

Effective communication will help you to express yourself better, allow you to let other people express themselves, and help you to change your environment toward your own thoughts and beliefs.

We need to avoid misundertandings and confusion; otherwise, they may cause significant problems.

Words inspire no fear. Speak them. Words make you strong. Words show what you are and what you think. Do not let yourself be misunderstood. Words are valuable. Listen to them!

3What Makes a Good Communicator?

Oral/Verbal Skills Presentation Audience Awareness Critical Listening Body Language

Written Skills Academic Writing Revision and Editing Critical Reading Presentation of Data

4What Makes a Good Communicator? (cont’d)

Non-verbal Skills Body Language Personal Presentation Audience awareness

5What Makes a Good Communicator? (cont’d)

OralPresentationAudience AwarenessCritical ListeningBody Language

Non-VerbalAudience AwarenessPersonal PresentationBody Language

WrittenAcademic WritingRevision and EditingCritical ReadingPresentation of Data

6What Makes a Good Communicator: Oral Skills

Oral communication is the ability to explain and present your ideas to other people in clear English.

This includes the ability to use appropriate skills and skills, style, an understanding of the importance of non-verbal cues in oral communication.

Oral communication requires the background skills of presenting, audience awareness, critical listening and body language.

7What Makes a Good Communicator: Oral Skills

Presenting Using appropriate technologies and techniques to present information to

an audience in a tutorial, seminar, lecture or meeting. Audience Awareness

Understanding the needs, experience and level of comprehension of your audience (e.g. students, conference participants and employees).

Displaying sensitivity to your audience in organizing and presenting ideas, and responding to feedback (e.g. using simple language instead of technical words/jargon when communicating).

8What Makes a Good Communicator: Oral Skills (cont’d)

Critical listening/reading An awareness of both the content of the message and the style and

method of communication, and an understanding of how the content and method combine to create the meaning of the message.

Actively listening, reading or viewing information to gain a complete and accurate understanding of the communicated message (for example, noting the steps in a presented argument, or extracting specific detail from an academic paper).

Body Language An understanding of and ability to use gestures, expressions and non-

verbal cues to help communicate a message (for example, using changing the tone and volume of your voice to convey emotion and feeling, or controlling posture and nervous gestures to present confidence).

9What Makes a Good Communicator: Written Comm.

Written communication is the ability to write effectively in a range of contexts and for a variety of different audiences and purposes, with a command of the English language.

This includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. It also encompasses electronic communication such as SMS, email, discussion boards, chat rooms and instant messaging.

Written communication requires background skills such as academic writing, revision and editing, critical reading and presentation of data.

10Written Communication (cont’d)

Academic writing skills Writing in order to analyze a topic closely, develop a point of view in

relation to that topic through research and thought, and persuade your reader that the point of view you have developed is well supported by the ideas and information you present (for example, an essay, poster, paper or thesis).

Writing a clearly structured document that presents an account of what has happened in a practical session or as part of an experiment (for example, an experimental report or journal).

Revision and editing Applying techniques to improve writing or presentation. Proofreading

for spelling, grammar and style.

11Written Communication (cont’d)

Critical Reading / Listening Actively listening, reading or viewing information to gain a complete and

accurate understanding of the communicated message (e.g. noting the steps in a presented argument, or extracting specific detail from an academic paper).

An awareness of both the content of the message and the style and method of communication, and an understanding of how the content and method combine to create the meaning of the message (results published in a scientific paper may be given more credibility than results presented at a departmental seminar).

Presenetation of Sctientific and Technical Data An understanding of the use of images, graphs and other methods to

present data simply and concisely (using appropriate graphing techniques in a scientific report, or well-chosen graphics to convey a concept).

12What Makes a Good Communicator: Non-verbal Comm. Non-verbal communication is the ability to enhance the

expression of ideas and concepts without the use of coherent labels, through the use of body language, gestures, facial expression and tone of voice, and also the use of pictures, icons and symbols. Non-verbal communication requires background skills such as audience awareness, personal presentation and body language.

Audience awareness Understanding the needs, experience and level of understanding of

an audience (for example, the public, students, employers, stakeholders).

Displaying sensitivity to your audience in organizing and presenting ideas, and responding to feedback (for example, favoring plain language over jargon when communicating with the general public)

13What Makes a Good Communicator: Non-verbal Comm

Personal Presentation and Body Language An understanding of and ability to use gestures, expressions and

non-verbal cues to help communicate a message (for example, using changing the tone and volume of your voice to convey emotion and feeling, or controlling posture and nervous gestures to present confidence).

14How to Become a GoodCommunicator?

Active Listening

An Effective Presenter

A Quick Thinker

A Good Negotiator

15Active Listening

Active Listening is a process used by the receiver/listener to facilitate communication and enhance performance. It requires the receiver to be active in the communications process.

To actively listen, the receiver needs to: Focus attention on the message, giving it momentary priority. If

possible, look at the sender. Listen and look for the indirect message content (nonverbal) as well

as hearing the words. Observing non-verbal cues provides information regarding what the

sender wants to convey. Word choice, tone of voice, body position, gestures and eye

movements reflect the feelings behind the spoken word.

16References

http://lms.oum.edu.my/e-content/OUMH1303KDP/content/24094922OUMH1303_OralCommunication_v1/OUMH1303_Topic1/OUMH1303_1_3.html#2