ING financial education initiatives to empower citizens to become better at money

Madrid, 10th May 2012

Promoting private sector’s involvement in financial education while monitoring conflicts of interest

Carina Szpilka, CEO ING DIRECT Spain

Source: The ING International Survey on Financial Competence (1Q12) tested more than 11,000 people in 11 European

countries : Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Turkey, United Kingdom and Luxembourg.

ING International Survey on Financial Competence: Who is Financially Competent?

ING International Survey on Financial Competence: Almost half respondents said they have never received financial education

Source: The ING International Survey on Financial Competence (1Q12) tested more than 11,000 people in 11 European

countries : Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Turkey, United Kingdom and Luxembourg.

ING International Survey on Financial Competence: Close to 90% respondents think financial education should be taught in schools

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Source: The ING International Survey on Financial Competence (1Q12) tested more than 11,000 people in 11 European

countries : Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Turkey, United Kingdom and Luxembourg.

ING financial educations initiatives: To help customers to manage their money Tim, an online financial housekeeping tool (Netherlands)

ING financial educations initiatives: To help kids to learn about finance Lil’ Savers Moneyland, an interactive gaming experience (Canada)

ING financial educations initiatives: To help citizens to understand the economy “In Orange”, a blog to learn how to consume smarter (Spain)

Summary There is a gap between companies supplying financial services and customers

that use them: a knowledge gap.

ING offers insight, tools and programs to help citizens improve their financial decision-making.

But our main responsability is to inform our clients in the most transparent, simple and clear way possible, so they have a sound understanding of financial products.

Clients more demanding and well informed will call for transparency and simplicity to financial entities, which will benefit the market as a whole.

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