InfrastructureManagementServices

Infrastructure Management Services

Sonata has been providing Remote Data Center Services from India to one of Europe’s leading Data Centre service providers. Services include an array of technologies for two large data centres having about 1500 servers. These services are spread across various platforms, hosting databases and applications with 250 TB of storage. Compliant with ITIL processes, Sonata services have helped this customer measurably reduce operating costs.

Overview

In the current, rapidly developing online business environment, developing a forward-thinking IT Infrastructure Management strategy is vital to achieve planned growth. IT partnerships therefore, are crucial for business success. With over 15 years of experience and 30+ customer engagements, Sonata has the bandwidth to extract and deliver the best from IT infrastructure for your enterprise. We leverage our in-depth industry knowledge, best practices, technical expertise, and Global Delivery Model to offer consultancy, design, implementation, and Remote Infrastructure Management Services (RIMS) that matter. This comprehensive, consulting-to-sustenance range of Infrastructure Management Services is Sonata’s unique strength.

Offering

Sonata’s IMS offering is unique as we offer the entire gamut of services from consulting and implementation to sustenance services. We offer comprehensive RIMS.

Sonata Infrastructure Management Services OfferingConsulting Services

•Enterprise Architecture Consultancy•Process Consultancy•DR/BCP Consultancy

•Cloud Consultancy• Infrastructure Audit and consultancy•Security Audit and Consultancy

Project Services• Infrastructure Setup •Design and Deployment•Upgrades•Migrations

•DR/BCP Implementation•Enterprise Management Systems•Cloud Services

Sustenance Services•Service Desk/Help Desk•Server and Database•Backup and Restoration•Applications and Storage

•Mail and Messaging•Network and Security•Cloud infrastructure•Enterprise Management System

Delivery Architecture

Service ManagementDatabase ManagementStorage ManagementBack and RestoreApplication ManagementMessaging ManagementNetwork ManagementSecurity ManagementAsset ManagementDesktop ManagementHelpdesk ManagementVendor Management

Service Offerings

Managed Services

T & M Fixed Cost Output/Catalog Based

PointSolutions

EngagementModel

Dedicated Model

SharedService Model

Engagement Model

Delivery Methodology

RIMS (Offshore)

CompleteOnsite Presence

Hybris Model

Client

Comprehensive RIMS Offering to Reduce Cost and Improve Service QualityOne of Sonata’s clients - a leading chain of fast food restaurants in the U.S., has recently extended the contract for 5 more years. Sonata’s RIMS for this client include Management of Applications, Assets, Server Hosting, and Technical Helpdesk.

BENEFITS: The customer recorded about 40% cost savings and experienced improvements in service quality. Savings generated by Sonata enabled the client to open 20 new restaurants leading to additional annual revenues.

Sonata Technology Expertise

Sonata has proven expertise across a broad range of domains and technologies.

Windows

UNIX(Solaris,

HP-UX, AIX), LINUX

Platforms

Microsoft Exchange

Unified Messaging/OCS

Lotus Notes

Open Source Messaging Tools

Messaging Systems

VMware

Hyper V

Citrix

Virtualization

LAN/WAN/MAN

Security, Audit, Compliance

Networking/ Security

HP Open View

BMC Remedy

Microsoft SCOM, SCCM, SCVMM

Enterprise Management

Systems

MS SQLServer, DB2,

Oracle, MySQL

Databases

Azure /AWS

Office 365

Cloud

Alliances

Sonataleveragesitspartnershipwithglobaltechnologyleaderstodeliverefficientsolutionsandservicestoitsclients.

Why Sonata

Insummary,workingwithSonataisadefinitevalue-addbecauseweoffer:• Guaranteed Cost Reduction through different offshoring models, additional Y-O-Y saving through productivity improvement and

new technology adoption• Proventrackrecordin24X7ITSupport:Providing24X7supportservicestomultiplecustomersacrossUSA,Europe,Indiausing

global delivery model• DeepIMSCapabilities:End-to-EndservicecapabilitieslikeConsulting,Projects,ManagedSustenanceserviceswithcertified

consultants in wide range of Tools and Technology• World-class GDCs that offer secure RIMS• Alliance with industry leaders like-Microsoft, HP, Oracle, IBM, Redhat, Novell, VMware• Best-in-class ODC processes – ITIL Best practice based service delivery• ProventrackrecordinrunningoffshorebasedITSupportServices(ServiceManagementprocessesareISO/IEC20000-1:2011compliantandInformationSecurityManagementprocessesareISO/IEC27001:2005compliant)

in f t

NORTH AMERICA | EUROPE | ASIA | ANZ

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ABOUT SONATA SOFTWARESonataSoftwareisaglobalITservicesfirmfocusedoncatalyzingtransformationalITinitiativesofitsclientsthroughdeepdomainknowledge,technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement,operationsefficiencyandreturnonITinvestments.Atrustedlong-termserviceprovidertoFortune100companiesacrossboth the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want to make an impact on their businesses, with IT.

APS Trust Building, Bull Temple RoadN. R. Colony, Bangalore - 560 019, India

T: +91-80-6778 1999 | F: +91-80-2661 0972

www.sonata-software.com

For more information write to us at:info@sonata-software.com