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INFORMATION TECHNOLOGY SURVEY RESULTSPresented by:
Jim Campbell • Daniel Drummond • Donnie Rife
Virginia Association of Counties
NOVEMBER 11, 2008
Survey Overview
• Prepared by Northrop Grumman and the Virginia Information Technologies Agency through its Information Technology Infrastructure Partnership
• Distributed to Board of Supervisors and County Administrators, IT professionals and other professionals across Virginia in September to gauge interest in the importance of bringing new IT solutions into Virginia’s county operations and services
• 80% participation rate across the Commonwealth’s counties with 76 counties participating
• Garnered a total of 103 responses (some counties had a greater participation rate among survey recipients)
Participating CountiesAlbemarle Dickenson King George Prince Edward
Alleghany Dinwiddie Lancaster Prince George
Amelia Essex Lee Prince William
Appomattox Fairfax Loudoun Pulaski
Arlington Fauquier Louisa Rappahannock
Augusta Floyd Madison Roanoke
Bath Fluvanna MathewsRockbridge
Botetourt Frederick Middlesex Rockingham
Buchanan Giles Nelson Scott
Campbell Gloucester Northampton Stafford
Caroline Goochland Northumberland Surry
Carroll Grayson Nottoway Sussex
Charlotte Henrico Orange Warren
Clarke Highland Page Washington
Craig Isle of Wight PatrickWestmoreland
Culpeper James City Pittsylvania York
Cumberland King and Queen Powhatan
50
35
18
0
5
10
15
20
25
30
35
40
45
50
Number of Respondents
Board of Supervisors County Administrator Other
What is your position?
13
49
36
5
0
5
10
15
20
25
30
35
40
45
50
Number of Respondents
Excellent Good Fair Poor
In general, how would you rate your county's use of technology and the Internet to deliver services?
60% of respondents noted positive use of technology within their counties.
Do you feel your citizens will expect more use of technology and integrated technology solutions in the future?
76
270 0
0
10
20
30
40
50
60
70
80
Number of Respondents
DefinitelyYes
ProbablyYes
ProbablyNo
DefinitelyNo
74% of respondents feel that citizens will expect more use of technology and IT in the future.
If it did not require additional outlay, for which of the following would you consider using an outside vendor to help provide services electronically to your county?
39
56
64
69
46
50
34
35
52
6
0 20 40 60 80
311 Citizen Services
Citizen Alert/Notification Capability
Online Permitting and/or Licensing
Online Bill Paying
Enrollment for Social and CountyServices
Registration and Scheduling forCounty Events and Facilities
Library Services
Redaction Services for GovernmentDocuments
Business Protection/DisasterRecovery for County Records
No interest
Number of Respondents
Additional Responses
“These services are better provided in-house"
“We are already using outside vendors for many of the above items”
“Data Storage, Document Imaging & Archiving”
“E-Discovery”
“We already do most of these – we currently do a start-up of 311 services”
“Need urgent assistance in acquiring affordable county-wide Internet service”
“Broadband assistance”
“We need to improve high-speed access first”
“We will have a service for citizen alert with our new 911”
If it did not require additional capital outlay, for which of the following would you consider using an outside vendor to help
provide services electronically to your county?