Information Technology ServicesITS Update to UMG

Thursday 22nd April 2010

Alison Trpevski – Associate Director Client Services – ITS

Key ITS Projects & Initiatives • Network improvements & Upgrades

–Network Futures Study – assessing academic and research reqts–New Central firewall and email gateway – security,reliability, SPAM & Virus filtering–Improving network speed, capacity and reliability (ie Albany link) –EduRoam –Wireless network upgrade–Internet usage monitoring

• Lectopia transition to ITS / CATL • Audio Visual – lecture capture devices, video linking of Clews & Ross• Central Service Desk• Email services

Student Email – Google AppsECS - Central Email & Calendaring Service

Key ITS Projects & Initiatives• Business System Upgrades – Alesco, Peoplesoft, Maximo, Cardax

(security system), Enforceit (Parking system)

• Application Developments – Student Housing, Complaints Handling, Scholarship Database, Risk Management

• Delegation Authorisation Review

• Standard Operating Environment – SOE – for more effective desktop support and management

• Policy & Planning team improving UWA-wide IT consistency and collaboration

– Technical Architecture Board– Technical Contacts Group– Standards developed for Desktops, security, server rooms– Benchmarking against other Universities

• Service Expansion – ICRAR Support, Public Entities, Currie Hall

Internal ITS Review

• 7 year cycle for administrative unit reviews• ITS review in July • Client Surveys to be distributed by IRU shortly• Invitation for submissions / feedback regarding ITS

service

New Appointment

University Librarian and Director, Information Management

Dr Mary Davies

(Deputy Chief Information Officer and Director of Research

& Learning Support at King’s College, London)

ECS Benefits

• Improved communication– Common shared staff address lists– Share distribution lists for group communications– Shared calendars for more effective meeting scheduling– Ability to co-ordinate booking rooms and other resources– Synchronisation with mobile PDA devices– Effective filtering for SPAM and viruses

• Automatic provisioning for new staff • Easy to use administration tools for remote management• Pheme password synchronisation • One system, one support structure – reduced costs• Local IT staff can focus on your business needs • Improved reliability and resilience