Information TechnologyMaster Plan Presentation

November 2013

TrendsEducause Top 10 (2009 – 2014)

1. Governance, Planning, Funding and Staffing1. Establishing and implementing IT governance throughout the institution2. Portfolio/Project Management3. Strategic Planning of IT - Integrating information technology into institutional decision-making4. Funding IT strategically (shifts)5. IT staffing and organizational model (openness, agility, salary, training, updating)

2. Infrastructure1. Infrastructure and Cyberinfrastructure2. Institution-Wide cloud strategy (risks, size, funding, solutions, what make sense)3. Supporting the trends toward IT consumerization and bring-your-own device(BYOD)4. Identity/Access Management

3. Systems and Data for Decision Making & Operations1. Using analytics to support critical institutional outcomes2. Transforming & improving the institution's operational efficiency/business with information technology3. Administrative/ERP/Information Systems

4. Security, Disaster Recovery/Business Continuity (Risks - balance costs and openness with security)

5. Mobile Technologies (including wireless devices, support & leveraging)

6. Teaching and Learning Technology1. Improving student outcomes through an approach that leverages technology2. Teaching and Learning with Technology including Learning Management Systems & classroom tech3. Determining the role of online learning and developing a sustainable strategy for that role 4. Supporting research mission through high-performance computing, large/big data, and analytics 2

IT Mission and Objectives

IT Mission

Provide reliable, essential technology infrastructure, systems, and services that support the university’s mission, core themes, objectives, and administrative imperatives and that provide technology tools to better educate more students with both effectiveness and efficiency.

1. Maintain (Keep The Lights On) – It is imperative that IT maintains the current infrastructure

and systems in order to provide the needed network, Internet, administrative/business systems, email and communications systems, and teaching infrastructure. This involves repair and replacement of aging equipment preferably before failure and at a goal of no more than seven years for most equipment.

2. Support (Keep UVU working) – As the university grows, expands, and changes IT must

provide service, support, and training for the campus during the time it is open and provide it for those who are not on campus 24x7x365 except in designated, necessary or unplanned outages and times.

3. Efficiency (Keep Costs Down) – As the university grows, technology must provide

efficient, effective user friendly systems for the business of the university that help to improve student outcomes, decrease the cost of instruction, increase the efficiency of campus service and facilitate communications and decision making.

4. Innovate (Introduce Innovative methods) - As the university expands its distance education

offering and continues to face space challenges, IT must provide services and tools that provide for the “Virtual University” including video and audio conferencing and communications, Internet delivery systems, and remote services. These tools must also provide opportunities to engage students and university communities.

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IT Vision and Role at UVU

IT Objectives

1. Strategically plan, fund and manage technology across the university

2. Provide a stable and secure IT infrastructure

3. Provide up-to-date mobile systems and services

4. Provide efficient and effective systems and services

5. Support teaching and learning through technology

4

Strategically plan, fund and manage technology across the university

Goals:

• Develop and implement a strategic master plan for IT2014-2017 (Annually)

- Review Strategic Master Plan for IT- Implement IT governance through the institution with executive and broad input- Integrate IT into institutional decision-making

• Review and establish funding models for ITFY 2013

- Establish real cost of IT services for accountabilityFY 2014

- IT funding models for growth (people, building, projects, systems)FY 2014-2017

- Fund real costs of IT for campus initiatives and priorities- Move from a capital expenditures (Cap-Ex) model towards an operation

expenditures (Op-Ex) model in preparation for cloud and state-wide serviceswhen financially feasible (out of R&R funds).

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Strategically plan, fund and manage technology across the university

Goals:

• Establish Priorities, Metrics and AccountabilityFY 2013

- Implement Wendia (project/portfolio management) for accountability & prioritization- Additional for site license $90,000 one-time- Additional maintenance for site license $18,000 on-going

• Address IT staffing issues of salary, training & workload FY 2014

- IT salaries adjustment towards market $100,000FY 2015

- Skills/Training for changing technology $40,000FY 2014-2017 (annually)

- Address workload of IT employees (additional people, efficiency, reduction of work)- IT salaries adjustment towards market

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77 year replace cycle is $1,600,000 annually - Have $650,000 need $950,000 more

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Value in millions of dollars (Total value $11,190,000)

Value in millions ofdollars

Provide a stable and secure IT infrastructureGoals:

• Reduce the age of the infrastructureFY 2014

- Replacement of critical infrastructure 7 years and older – $400,000 OT(Total need is $3,750,000 for 7 years and older)

2013

`Provide a stable and secure IT infrastructure

Goals:

• Reduce the age of the Infrastructure

FY 2014- Progress towards replacement cycle - $100,000 OG (total needed $950,000)

FY 2015- Replace campus firewall (end of life) $350,000 OT- Replace Banner server & SPAM infrastructure $750,000 OT- Replace digital phone cards $50,000 OT

FY 2014-2017- Increase staff in order to be able to do the replacement (see growth request)- Seven year replacement cycle - $850,000 OG (total needed $950,000)- Life-cycle funding for new technology

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Provide a stable and secure IT infrastructureGoals:

• Address the growth of Technology System

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Additions to ITApril 2012 – Science Building ($ in new infrastructure)March 2014 – Student Life and Wellness Building ($ in new infrastructure)January 2015 – Classroom Building ($ in new infrastructure)Future – Performing Arts, New Campus Entrance and Business Expansion

Remote Campuses and Sites

Current Wireless Over 6000 concurrent usersOver 30,000 devicesOnly 400 access pointsClassroom need more coverage

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Provide a stable and secure IT infrastructureGoals:

• Address the growth of Technology SystemFY 2013-14

- Install technology for Student Life and Wellness and Classroom BuildingsFY 2014

- Fund increased software licensing costs $176,000 OG- Network Engineer $90,000 OG- Support Technician for Classroom building $28,500 OT (1/2) (part 1)- Media Technician for Classroom building $28,500 (1/2 shared with Wellness)

FY 2015- Support Technician for Classroom building $57,000 (part 2)- IT Operations Director $25,000 (internal promotion/re-org)- Virtual System Admin upgrade to senior $30,000

FY 2016- Increase storage for email and network storage $150,000

FY 2015-17- 7 Additional Infrastructure Support Personnel for Growth

4 Systems Administrators $360,0002 Network Administrators $180,0001 Technician $60,000

- Funding model for growth of employees and students (per person)

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Provide a stable and secure IT infrastructureGoals:

• Increase the capability & efficiency of the infrastructure FY 2013-14

- Implement EduRoam and federation access and identity managementFY 2014

- Move virtual servers to state cloud services- Move student email to cloud (Microsoft 365/Google Apps)

FY 2016- Wireless NAT for additional addresses $100,000 OT- Implement NAC for wired network ports $117,000 OT $95,000 OG- Start move to new networking technology (SDN)

FY 2017- Move to IPV6 (new Internet standard)

FY 2014-17 - Start move to public cloud services (evaluate carefully as to how and where it make sense)

- Adjust to Software as a Service (SAS) model (Adobe, Microsoft, etc)- BYOD and shift towards consumer systems and support- Strategically implement SharePoint within resources available- Move to 10 Gig backbone and 1 Gig desktop network (during R&R)

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Provide a stable and secure IT infrastructureGoals:

• Secure data, systems and technologyFY 2013-14

- Install disaster recovery/business continuity hardware - PCI compliant level 3 - submit self study report and quarterly scans

FY 2014- Have a disaster recovery/business continuity “drill” to confirm capability

FY 2015- SIEM logging system and service for security event management $150,000- Next state security audit – improve on past performance

FY 2013-17 - Create repeatable processes for security and compliance

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hProvide up-to-date mobile systems and services

Goals:

• Increase coverage and capacity of mobile infrastructureFY 2014

- Increase WiFi density by adding 100 access points($150,000 first year of 3 years)FY 2015-16

- Increase wireless density by adding 200 more access points (1 per classroom) ($200,000 OT)

- Better cell phone coverage by completing DAS & get cell providers on-boardFY 2017

- On-going maintenance for 300 more access points ($100,000 OG)

• Build mobile friendly apps, websites, and servicesFY 2013

- Registration on mobile – just releasedFY 2013-14

- Finish migration to a mobile-enabled website- Mobile application modernization to include off-line capabilities/new look

• Have a mobile-first philosophy for implementing servicesFY 2014-17

- When building new services, build interface with mobile design

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Provide efficient and effective systems and services

Goals:

• Support the business processes of the universityFY 2013

- Rollout time and attendance system campus-wideFY 2014

- Implement BannerXE and start conversion of current processes- Implement Recruiter and Banner CRM

FY 2015- Software Engineer $106,500 (backlog of projects)- Web Programmer $80,000 (backlog of projects)

• Support Business Intelligence (data for decision making)FY 2014

- Financial reporting and business intelligence ??FY 2014-17

- Support analytics for student success and retention

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Provide efficient and effective systems and services

Goals:

• Improve website and communicationsFY 2015

- Web Developer $70,000 (large backlog of projects)FY 2013-17

- Better accountability for content being up-to-date- Review effectiveness and usability of websites- Use website analytics and usability studies to improve website

• Improve business processes of the university and increase efficiency

FY 2014- Re-implement and improve UVLink portal- Kuali membership $9,500

FY 2017- Move towards State-wide (possibly open source) administrative systems (Kuali)

FY 2014-17- Improve DegreeWorks (WolverineTracks) for predictive scheduling

and student success- Use Business Process Analysis to improve all major business processes- Process automation based on campus priorities 15

Support teaching and learning through technology

Goals:

• Support classroom technology infrastructureFY 2014

- Install new classrooms in classroom buildingFY 2014-17

- Seven year or less replacement cycle for classroom technology $200,000 OG- Leverage BYOD and virtual environments for more efficient classrooms

• Support distance and on-line learning technologyFY 2013-17

- Support distance learning with infrastructure capacity and capability- Support testing technology for distance and on-line learning - Coordinate technology for on-campus and off-campus origination and receive sites- Implement and support new DE technologies & platforms as needed- Support for MOOCs and competency based education- Better support for remote campuses and off-campus activities

FY 2015- Expand HelpDesk/Call Center hours $85,000

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Support teaching and learning through technology

Goals:

• Provide current technology tools for academicsFY 2014

- Fund and support state-wide Equella/Kaltura system $90,000 annuallyEquella is content management for teaching resourcesKaltura is video streaming and storage

- Turnitin Software on going funding (academic request)- Support e-Portfolio needs for academics (training and systems)

FY 2015- Wide-spread availability of lecture capture systems

FY 2016- Institutionalize Adobe software contract - $140,000 annually

FY 2013-2017 - Examine and recommend software for teaching and learning

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Support teaching and learning through technology

Goals:

• Provide resources and analytics for student and faculty success

FY 2014-17 - Move towards virtual labs and software as a service (SaaS)

($300,000 OT and $300,000 OG)- Implement analytics for teaching and learning (PARS)- Respond to other academic initiatives

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Overview of IT Budget requests for FY2014

1. Software $176,000 OG (also support academic request for Turnitin)

2. 4 positions - $237,000 OGNetwork Engineer $90,000 – critical needSupport Technician for Classroom Building (1/2 year then OG) $28,500 ($57,000 for FY2015)Media Technician (1/2) for Classroom Building (shared with Wellness Center) $28,500Support for growth of systems $90,000

3. Wireless growth (both access points and security) - $150,000 OTIncludes access points $100,000 and security for growth $50,000

4. Critical R&R Infrastructure - $400,000 OT5. R&R Infrastructure - $100,000 OG6. Employee retention (Salary $100,000)7. Equella/Kaltura state commitment $88,112 ($91,312 FY2015) OG8. Project/Service Management Software $90,000 OT, $18,000 OG9. Campus-wide IT Master Plan discussion/approval

Support Academics with Media for ClassroomsSupport Wellness Center in ½ FT position for building media/technical support

Total cost of requests for coming year $619,112 OG, $640k OT19