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Information Technology Lifecycle Management

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On Demand Insurance Business Problems1. We lose customers because we process new policy applications too slowly.2. Our claims processing is time-consuming and inefficient.3. We need to do a better job of attracting new customers.4. We need our employees to be more productive. 5. We need to grow revenue in existing accounts, and by partnering.6. Our development teams are always behind schedule and over budget.7. We need to gain maximum efficiency out of our IT infrastructure.

On Demand Insurance CEO

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Business

� Poor visibility of investments� Lack of valuable information� Blind decision-making

Development

� Overwhelming complexity� Relentless time pressure� Uncontrolled change

� Inability to rapidly deploy applications

� Inefficient problem resolutionprocess

� Inadequate service levels

Poor visibility, lack of cohesion across domains

Operations

Information Technology Challenge for an On Demand Business

Business

DevelopmentOperations

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On Demand Business Need New Efficiencies

On Demand business must rise to a new level of efficiency by….

1. Align business objectives with the IT infrastructure

2. Deliver high quality applications on time and under budget

3. Operate the IT infrastructure at maximum efficiency

Recognize the value of aligning these three domains

Business

DevelopmentOperationsOperations Development

Business

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Operations Development

Business

IT & Executive

Leadership

Project & Program

Managers

Practitioners

Development and Operations Environments

� Balance portfolios, prioritize investments� Align resources with strategic objectives

� Generate accurate data

� Make timely, informed decisions based on accurate project data

� Ensure best practices are repeated

� Input and track time and expense� Leverage reusable process templates

for collaboration and communication

Align IT with your business

Achieve Optimized IT Investment Decisions -Align Priorities, Projects, People within Your Enterprise

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Integrated Lifecycle Development & best Practices in motion !

Achieve the Most Efficient Software Development Process - The Four Imperatives

Analyze Design Code Test

2. Focus on Architecture

3. Continuously Ensure Quality

4. Manage Change and Assets

1. Develop Iteratively

Iteratively = to perform multiple times

Operations Development

Business

30 years of Best Practices!

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� Build in quality from the beginning� Automate testing� Bridge development, testing and operations teams

CodeDefine Functional Design

Iterative Process

COST

Attention to quality should

begin here

Attention to quality often begins here

Analyst Architect Developer Tester indevelopment

Tester inoperations

Performance

Integrated Iterative Testing

Operations Development

Business

Achieve the Most Efficient Software Development Process - Continuously Ensure Quality

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50

100

50

100

Shared Server Pool

Provisioning and

Orchestration

� Dynamically or manually provision capacities based on business priorities

� Optimize IT infrastructure to meet business demands

RespondSense

“If a test environment needs a server, provision additional capacity”

“If peak server utilization > 75%, provision additional capacity”

Achieve the Best Deployment Practices with Provisioning and Orchestration

Operations Development

Business

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� Monitor with event correlation to pinpoint and resolve problems automatically� Define business views and service levels to meet business objectives� Resolve transaction problems before they affect end-users

IT Resource

View

Business View

– Applications– Processes– Business impact

Event

Event

Event

Event

Service Level

Objectives

AvailabilityResponse TimeUtilization

analyze

Achieve Optimal Operational Control with End-to-End Application Management

Operations Development

Business

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Operations Development

Business

ProcessSix Sigma, CoBIT, BaldridgeTechnologyOn Demand Operating Environment

On Demand Business

Business Driven Development

ProcessRational Unified ProcessTechnologySoftware Development Platform

IT Service Management

ProcessTivoli Unified Process (ITIL-based)TechnologyChange and Configuration

Management Database (CCMDB)Process Managers

Completes the unified Lifecycle Management process to align IT management across domains.

IT Lifecycle Management Future Directions

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Only IBM offers complete Lifecycle Management

= full support

= partial support

= no support

ManageDeployTestDevelopGovern IT

The Complete Picture –Who Can Do IT Lifecycle Management

Source: IBM Competitive Project Office Research, 2005

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ManageDeployTestDevelopGovern IT

Fatal Flaws for Mercury

1. Separate non-integrated independent modules for portfolio management2. No integrated business driven development lifecycle3. No support for automated provisioning to deploy an efficient and flexible test and

production environment4. No support for dynamic provisioning to optimize IT asset utilization5. No smart agents that can sense accurately and can take corrective actions6. No event correlation to intelligently pinpoint a problem

Incomplete and inefficient Lifecycle Management!

Source: IBM Competitive Project Office Research, 2005

= full support= no support

= partial support

IT Governance Center Quality CenterPerformance Center

Business Availability Center

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= full support

= partial support

ManageDeployTestDevelopGovern IT

Fatal Flaws for Microsoft

1. Many products, loosely coupled attempting to achieve portfolio management2. No integrated business driven development lifecycle3. No support for dynamic provisioning to optimize IT asset utilization4. No service level management 5. No transaction management and diagnostics tools6. Windows support only

Incomplete and inefficient Lifecycle Management!

Source: IBM Competitive Project Office Research, 2005

ProjectProject CentralVisual SourceSafeSQL Server

Visual Studio.NETVisio for Enterprise ArchitectsVisual SourceSafeProject

Systems Management Server

Automated Deployment Services

MicrosoftOperationsManager

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View InsuranceInformation

Login/Logout

Request InformalQuote

Request Quote View Quote Details

On Line Paymentfor Insurance

On Demand Insurance Customer

ClaimsInformation

DEMO: On Demand Insurance Apply for Policy Application

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Govern IT Solutions Analyze, Design, and Develop Solutions

IBM Rational Portfolio Manager IBM Rational Unified ProcessIBM Rational Software ArchitectIBM Rational RequisiteProIBM Rational ClearQuestIBM Rational Application DeveloperIBM Rational ClearCase

Accelerate Deployment

End-to-End Application Management

IBM Tivoli Provisioning ManagerIBM Tivoli Intelligent OrchestratorIBM Tivoli Configuration ManagerIBM TotalStorage Productivity Center

with Automated Provisioning

IBM Tivoli Business System ManagerIBM Tivoli Service Level AdvisorIBM Tivoli Enterprise ConsoleIBM Tivoli Monitoring FamilyIBM Tivoli Monitoring for Transaction PerformanceIBM WebSphere Studio Application Monitor

On Demand Insurance – Information Technology Lifecycle Management Solutions

Manage Change and Ensure Quality

IBM Rational ClearQuestIBM Rational Application DeveloperIBM Rational Manual TesterIBM Rational Functional TesterIBM Rational Performance TesterIBM Rational Problem Resolution TKIBM Rational Performance Optimization TK

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Are Your Customers Demanding?

Rebecca: The demanding customer commercial goes here