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INFORMATION TECHNOLOGY
Agenda
IT Strategic Plan
IT Governance IT Service DeskNew Building
UpdatePrinting & A/V
Updates
Project Updates
Email Migration:
O365 Update
IE CRM & Domino
WiFi Upgrade Service Packs
INFORMATION TECHNOLOGY
IT Strategic Plan
Improved alignment with college vision categories
Improved strategic and tactical management within IT
Maintenance windows 18 months ahead for planned outages
Next Steps:Presentation of plan at Langara Council & LLT
Next revision of planPresentation of final plan
across Langara
INFORMATION TECHNOLOGY
IT Governance
Improved IT governance and transparency
Kick-off meeting for IT Governance & Advisory
Committee held in December 2015
Last met Aug, 2016. Next meeting, mid Nov, 2016
Dan Thorpe appointed as Co-Chair
Terms of Reference approved
INFORMATION TECHNOLOGY
IT Service Desk Stats
3277
6919
9973 9621
12891
14416
1586414789
17656
20670
23233
0
5000
10000
15000
20000
25000
30000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Requests submitted to IT
INFORMATION TECHNOLOGY
IT Service Desk Location Change
A104 Service Desk was closed down June 1
Library is the new permanent Service Desk location – More central
All contact info stays the same: [email protected]; 5999
INFORMATION TECHNOLOGY
New Science & Technology Building
August 2016:
• IT gained access to building
• Completed all work in 30 days
• Network installation
• A/V install
September 2016:
• occupancy and opening of building
• All IT/AV systems up and running
• IT moved and reconnected computers & phones for over 100 staff & faculty
Lecture theatre in basement ready for spring semester
INFORMATION TECHNOLOGY
Printing Updates
Reduce Local
printers
Shared Network
Printing model
• Release station for
secured printing
Multi-Function
Devices RFP in the
new year
Printing solutions:
Printing in the T
building
• MFDs on 2nd and 4th floor
• Network shared printers in
each department pod area
Printing in the rest of
campus
• Goal is to have high capacity
network printers available in
close proximity to faculty offices
INFORMATION TECHNOLOGY
AV Updates
Recent Accomplishments:
• Instructional videos available on IT site
• Upgrades to A building lecture theatres
• Upgrading classrooms to thin clients
• Classroom AV training sessions
• New document cameras (Elmos)
Upcoming:
• Technology adoption through Ed-tech
• Partnering to support the use of classroom technology
• New lecture theater in T-building
• Classroom collaboration device (Sharelink)
INFORMATION TECHNOLOGY
Computer Lab Enhancements
New Dual purpose lab
• B018 was transformed from a classroom to 40 person
dual purpose lab
Hybrid desks to support easy
transition from classroom to full
thin client computer lab
New Mac Lab
• B014 was transformed from a classroom to 40 person mac lab
INFORMATION TECHNOLOGY
Projects in Progress
International Education
CRM
Project Domino
Firewall Upgrade
Email Migration –
O365
Banner Upgrades
Wi-Fi Upgrade
Fall Service Pack
INFORMATION TECHNOLOGY
Upcoming Projects
Expanded Student Backup Storage
Symplicity Advocate for Student Conduct/ Judicial
Affairs
High Availability Oracle Database Hardware
INFORMATION TECHNOLOGY
Email Project – O365 Update
Email and Calendaring - to
replace SunOne and Zimbra (for employees)
Project implementation
underway
17 Departments Migrated
333 employees migrated
100% of ZimbraUsers migrated
by Oct 4
SunOnemigration underway
New webmail Interface:
Outlook Web App
INFORMATION TECHNOLOGY
International Education CRM
The first release of the new CRM
completed on Sept 13
• Provides the basic functionality to manage prospect, applicant and
student contacts
Work under way for second release
• Provide functionality for automatic communication to students throughout the
admissions process (replacing the current BRM
process).
INFORMATION TECHNOLOGY
Project Domino - Update
Network, A/V & Client Services work for the New building & other building moves and renovations
Re-located computer and phones for 98 staff
Provisioned 2 new computer labs
Next up:
• Moves for Advancement/Foundation and CS LEAP/STEP staff
• Various faculty moves to fill offices vacated by move to T-building
INFORMATION TECHNOLOGY
New Windows Desktop Environment
New desktop management infrastructure
New desktop images & desktop
devices (thin clients)
New Windows 8.1
template created & Plans for
Windows 10
8.1 template to being
deployed to employees
Desktop updates will happen over the next 12
months
Training to be available by department
INFORMATION TECHNOLOGY
WiFi UpgradeReplacement of wireless infrastructure
• A, C, G Building and LSU building
• To be completed by March 31, 2017
Goal: enough density to enable better experience
in classrooms
Planning to support 2.5 devices/person
INFORMATION TECHNOLOGY
Service PacksSummer Service Pack :
• TranscriptBC update
• Changes to registration priority
• Sympilicty for CS coop students now available
• HR changes
Starting Fall Service Pack:
• Updates for institutional reporting
• Pension adjustments reported on T4’s
• New functionality for SSB Financial Aid
• Changes to Payroll report