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Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-1
Information Technology (IT)
Information Technology (IT) decreased the overall number of measures this past year as we continue to improve focus on the most meaningful issues. In terms of year-to-year data relevance, we saw the highest level of year-to-year correspondence in the data than ever before. The collection and validation of baseline measures, such as defining the scope of the IT department and the presence of IT governance, sets the stage for more accurate agency-to-agency comparisons. This also means agency year-to-year self-assessments can be conducted with a higher level of confidence.
In this year’s data we see clear correlations in demand and supply factors. For example, the number of employees in the “service population” supported by IT has increased as the result, so it appears, of a greater percentage of IT staff reductions than reductions in the “service population”. The other half of this equation is the change in infrastructure resource management (i.e. servers) supported by IT. Two years ago, we started monitoring the number of physical and virtual servers. Virtual servers are less labor- intensive than physical servers and can therefore redistribute workforce capacity to support the expanded “service population”. Although some organizations continue to add physical servers, more than 60% of agencies are in the process of making the change to virtual servers. The virtual server adoption practice among these agencies is high and aggressive; a great reflection of enlightened IT management.
Section 12
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-2
PI Group IT002 - City
Short Name Total IT Department O&M Expenditures for the Past Year Description For the fiscal year that ended last September, the actual total cost incurred for O&M (Operating and Maintenance) expenditures related to salaries, overtime and benefits; non-capitalized hardware and software; equipment and facility leases; supplies, vendor maintenance, software license fees,
communications costs, advisory consultants (e.g., strategic planning), non-advisory consultants (e.g., programmers or technical staff) and interns; professional development, subscriptions, memberships, travel and training attributed to the IT Department budget. NOTE: If IT responsibilities are distributed among various departments or if employees assigned to support IT have been incorporated into the staffing of a department with a function different from IT and are performing "IT Services", provide the aggregated total amount of expenditures.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral $2,905,277.00 $3,481,092.00 $3,942,400.00
City of Clearwater $5,488,310.00 $5,078,830.00
City of Coral Springs N/A N/A $2,687,017.00
City of Dunedin N/A $439,772.33 N/A
City of Fort Lauderdale N/A N/A $7,841,676.00
City of Lakeland $11,024,566.00 $11,600,080.00 $13,488,357.00 Figure taken from published FY 12 budget book. Amount is all IT expenses minus capital outlay.
City of Leesburg $999,547.00 $1,786,111.00 N/A
City of Miramar N/A $1,589,831.79 N/A
City of Naples N/A $878,329.89 $1,689,389.00
City of New Smyrna Beach N/A $366,032.26 $338,537.00
City of North Miami Beach N/A N/A $858,848.00
City of Ocala $1,662,635.00 $2,221,490.00 $2,493,284.00
City of Ormond Beach $665,073.00 N/A N/A
City of Oviedo N/A $839,872.23 $1,099,581.00
City of Palm Coast $2,511,475.00 N/A $2,208,037.00
City of Pinellas Park $1,959,237.64 $1,809,410.60 $1,866,038.80
City of Plant City $395,726.89 $386,055.95 $371,543.30
City of Pompano Beach N/A $1,853,810.00 $1,865,243.00
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A $2,273,551.78
City of Tallahassee $17,142,618.00 $17,945,801.00 $16,970,892.00 FY09/10 corrected from £7,142,618.00
City of Tamarac $1,017,673.60 $1,278,624.80 $1,507,690.36
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-3
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Vero Beach N/A N/A $667,482.95
City of Winter Park N/A $1,206,574.32 $1,219,820.00
City of West Palm Beach N/A $6,189,574.20 $5,912,241.49
PI Group IT002 - County
Short Name Total IT Department O&M Expenditures for the Past Year
Description For the fiscal year that ended last September, the actual total cost incurred for O&M (Operating and Maintenance) expenditures related to salaries, overtime and benefits; non-capitalized hardware and software; equipment and facility leases; supplies, vendor maintenance, software license fees, communications costs, advisory consultants (e.g., strategic planning), non-advisory consultants (e.g., programmers or technical staff) and interns; professional development, subscriptions, memberships, travel and training attributed to the IT Department budget. NOTE: If IT responsibilities are distributed among various departments or if employees assigned to support IT have been incorporated into the staffing of a department with a function different from IT and are performing "IT Services", provide the aggregated total amount of expenditures.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County $7,075,956.00 N/A $5,887,638.29
Broward County $22,235,239.00 $20,507,418.00 $20,248,764.00
Collier County $5,847,000.00 $5,709,101.00 $5,544,218.00
Hillsborough County $13,567,817.00 $8,196,817.00 $7,782,887.00
Leon County $5,260,471.00 $5,362,195.04 $5,303,464.00
Marion County $2,773,563.38 $2,591,253.00 $2,914,831.80 Per John Schaefer
Martin County $2,967,743.00 $6,677,782.00 $6,499,652.00
Miami-Dade County $130,616,750.00 $124,664,640.00 $120,045,352.00
Okaloosa County $2,034,951.00 N/A $1,725,820.00
Orange County $13,900,000.00 $13,340,000.00 $13,082,565.00
Pasco County N/A N/A $6,821,234.00
Pinellas County $25,557,012.62 $22,937,644.00 $23,307,472.61
Polk County $6,952,144.00 N/A $6,722,126.00
Seminole County N/A $6,062,307.38 $6,062,307.38
TOHO Water Authority $0.00 N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-4
PI Group IT003 - City
Short Name Total Organization Net Operating Expenditures Description The actual net operating expenditures, including budget year-end amended net O&M (Operating and Maintenance) expenditures for the organization. Do not include double-count expenditures for internal charge-back systems within organization, including central service charges, IT charge
backs to departments, etc.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral $273,550,696.00 $286,347,819.00 $296,293,636.00 CAFR number for each year
City of Clearwater $374,126,660.00 $368,841,710.00 $356,637,710.00
City of Coral Springs $126,281,365.00 N/A $138,490,165.00
City of Dunedin N/A $42,663,964.00 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland $541,829,808.00 $498,219,130.00 $514,620,278.00 Total City of Lakeland expenditures minus internal service charges. Figure is taken from FY 12 City of Lakeland budget book.
City of Leesburg $147,262,301.00 $146,589,037.00 N/A
City of Miramar N/A $120,939,548.00 N/A
City of Naples N/A $70,151,184.00 $69,765,614.00
City of New Smyrna Beach N/A $37,231,169.00 $41,259,324.00
City of North Miami Beach N/A N/A $58,654,119.00 Excludes Public Safety Expenditures
City of Ocala $12,699,726.00 $11,145,465.00 N/A
City of Ormond Beach $6,587,421.00 N/A N/A
City of Oviedo N/A $61,084,765.00 $64,217,248.00
City of Palm Coast $194,884,126.00 N/A $137,488,949.00
City of Pinellas Park $80,369,476.00 $80,406,841.00 $81,484,288.00
City of Plant City $50,495,895.00 $47,265,275.00 $39,059,849.92
City of Pompano Beach N/A $197,867,193.00 $163,844,131.00
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A $43,025,966.00
City of Tallahassee $711,082,245.00 $726,870,989.00 $640,933,594.00
City of Tamarac $77,060,334.00 $74,462,647.00 $73,165,482.00
City of Vero Beach N/A N/A $111,500,000.00
City of Winter Park $106,221,320.00 $98,999,364.00 $94,182,743.00 Does not include Capital, Debt Service, Depreciation, or Transfers.
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-5
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of West Palm Beach N/A $223,167,821.00 $237,684,598.00
PI Group IT003 - County
Short Name Total Organization Net Operating Expenditures Description The actual net operating expenditures, including budget year-end amended net O&M (Operating and Maintenance) expenditures for the organization. Do not include double-count expenditures for internal charge-back systems within organization, including central service charges, IT charge
backs to departments, etc.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County $301,937,859.00 N/A $322,061,783.60
Broward County $3,315,467,123.00 $3,300,459,630.00 $2,048,082,950.00
Collier County $352,211,645.00 $371,220,183.00 $360,644,215.00
Hillsborough County $1,547,900,000.00 $1,561,900,000.00 $1,523,100,000.00
Leon County $187,848,961.00 $193,015,449.00 $200,049,505.00
Marion County $169,230,424.04 $162,245,484.91 $161,448,413.00 per John Schaefer 2009/10 figure of $279,625,992 was incorrect.
Martin County $311,685,127.63 $329,330,861.00 $329,330,861.00
Miami-Dade County $4,725,878,000.00 $3,725,087,000.00 N/A Actual expenses not available until the release of the CAFRs in April.
Okaloosa County $137,643,848.00 N/A $261,624,931.00
Orange County $934,000,000.00 $996,200,000.00 $924,762,469.00
Pasco County N/A N/A $504,498,569.00
Pinellas County $1,377,593,170.00 $1,079,186,400.00 $1,251,070,050.00
Polk County $340,512,465.00 N/A $329,590,402.00
Seminole County N/A $195,011,738.00 $209,742,538.00
TOHO Water Authority $0.00 N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-6
PI Group IT004 - City
Short Name Total Number of IT Department Employee FTEs for the Past Year Description For the fiscal year that ended last September, the actual total number of Full-Time Equivalent IT Department employees based on total hours worked by each full time employee at 2,080 hours per full-time employee, plus the actual number of overtime hours, plus the actual number of hours worked
by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 24 24 24
City of Clearwater 33.5 31.5 31.5
City of Coral Springs N/A N/A 20.4
City of Dunedin N/A 3.5 N/A
City of Fort Lauderdale N/A N/A 33.5
City of Lakeland 75 78 79
City of Leesburg 11 11.5 N/A
City of Miramar N/A 15 N/A
City of Naples N/A 9 7
City of New Smyrna Beach N/A 2 2
City of North Miami Beach N/A N/A 6
City of Ocala 20.15 17 17
City of Ormond Beach 5 3 3
City of Oviedo N/A 6 6
City of Palm Coast 11.5 N/A 13
City of Pinellas Park 13 11 11
City of Plant City 5 5.21 4
City of Pompano Beach N/A 9 9
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 16
City of Tallahassee 84.57 84.25 85
City of Tamarac 7 7.5 7.5
City of Vero Beach N/A N/A 7
City of Winter Park N/A 7.5 7.5
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-7
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of West Palm Beach N/A 33.5 33.5
PI Group IT004 - County
Short Name Total Number of IT Department Employee FTEs for the Past Year Description For the fiscal year that ended last September, the actual total number of Full-Time Equivalent IT Department employees based on total hours worked by each full time employee at 2,080 hours per full-time employee, plus the actual number of overtime hours, plus the actual number of hours worked
by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers
or technical staff).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 43 N/A 39
Broward County 156 152 161
Collier County 37.8 37.8 37.8
Hillsborough County 83 83 83
Leon County 46 46 44
Marion County 19.99 22 22
Martin County 35 34 34
Miami-Dade County 502 553 585
Okaloosa County 21 N/A 20
Orange County 155 149 149
Pasco County N/A N/A 57.86
Pinellas County 136 154 147
Polk County 58 N/A 58
Seminole County N/A 38 40
TOHO Water Authority 3 8 10
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-8
PI Group IT005 - City
Short Name Total Number of Organization FTEs in the IT Service Population Description For the fiscal year that ended last September, the number of employees supported by the IT Department. An "organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the
total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 1,104 1,486 1,505
City of Clearwater 176,680 N/A N/A
City of Coral Springs 950.7 N/A 953.4
City of Dunedin N/A 334.71 N/A
City of Fort Lauderdale N/A N/A 2,485.2
City of Lakeland 2,396 2,370 2,348 Total City of Lakeland employee figure provided by Civil Service
City of Leesburg 525.57 430 N/A
City of Miramar N/A 943 N/A
City of Naples N/A 448 445
City of New Smyrna Beach N/A 214 221
City of North Miami Beach N/A N/A 287
City of Ocala 1,333 678 533
City of Ormond Beach 357.18 N/A N/A
City of Oviedo N/A 316 279.84
City of Palm Coast 395 385 382
City of Pinellas Park 483 479 457
City of Plant City 372.07 353.37 296.21
City of Pompano Beach N/A 713 712
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 964.5
City of Tallahassee 2,853.08 2,716 2,800.58
City of Tamarac 417 383 392
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-9
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Vero Beach N/A N/A 289 Includes Networked and Non-Networked Users
City of Winter Park N/A 525 578
City of West Palm Beach N/A 1,489.3 1,461.3
PI Group IT005 - County
Short Name Total Number of Organization FTEs in the IT Service Population
Description For the fiscal year that ended last September, the number of employees supported by the IT Department. An "organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Note: This definition of "employee" does not include interns or non-advisory consultants (e.g., programmers or technical staff).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 2,368.75 N/A 2,020
Broward County 5,617 5,492 6,469
Collier County 1,646 1,625.4 1,670
Hillsborough County 5,002 4,955 4,936
Leon County 1,748 1,771.83 1,772.83
Marion County 1,510.29 1,510.3 1,509.2 This includes an estimated 5 employees for the Health Department and 22 employees for the Medical Examiner's Office.
Martin County 1,831 2,000 2,000
Miami-Dade County 28,613 27,644 26,505 The previous figures for FY09=516; FY10=N/A were incorrect. Those figures have now been corrected.
Okaloosa County 844 N/A 884
Orange County 7,122 7,131 7,759
Pasco County N/A N/A 3,802.37
Pinellas County 2,700 2,587 N/A
Polk County 2,080 N/A 1,957
Seminole County N/A 2,774 2,774
TOHO Water Authority 5 230 245
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-10
PI Group IT006 - City
Short Name Total Number of IT Customer Satisfaction Survey Respondents for the Past Year Description For the fiscal year that ended last September, the number of individuals that submitted satisfaction surveys for services provided or managed exclusively by the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 87 78 59
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 252
City of Dunedin N/A N/A N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland N/A N/A N/A We do not currently have an IT Satisfaction Survey.
City of Leesburg N/A N/A N/A
City of Miramar N/A N/A N/A
City of Naples N/A N/A 41
City of New Smyrna Beach N/A N/A N/A
City of North Miami Beach N/A N/A N/A No surveys are issued.
City of Ocala N/A 305 481
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A N/A N/A
City of Palm Coast N/A N/A N/A
City of Pinellas Park 0 N/A 0
City of Plant City 864 N/A N/A
City of Pompano Beach N/A N/A N/A
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 290
City of Tallahassee 22,919 2,299 787
City of Tamarac 101 47 63
City of Vero Beach N/A N/A 851 Surveys are generated after IT work order cases are closed, 851 surveys were responded to out of the 1,648 total work orders for F.Y. 2011-2012
City of Winter Park N/A 54 N/A
City of West Palm Beach N/A 1,203.6 7,263
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-11
PI Group IT006 - County
Short Name Total Number of IT Customer Satisfaction Survey Respondents for the Past Year Description For the fiscal year that ended last September, the number of individuals that submitted satisfaction surveys for services provided or managed exclusively by the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 277 N/A 248
Broward County 2,043 2,612 3,069
Collier County 0 N/A N/A
Hillsborough County 840 1,904 1,942
Leon County 0 N/A N/A
Marion County 266 267 236
Martin County 7,790 7,518 7,099
Miami-Dade County 4,213 39,135 3,048
Okaloosa County 770 N/A 817
Orange County N/A N/A N/A
Pasco County N/A N/A 481
Pinellas County 57,229 24,887 4,261
Polk County N/A N/A N/A
Seminole County N/A N/A N/A
TOHO Water Authority 0 N/A N/A
PI Group IT007 - City
Short Name Total Number of IT Customer Satisfaction Survey Responses Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year
Description For the fiscal year that ended last September, the number of individuals in the organization that responded to the internal satisfaction survey for services that are provided or managed exclusively by the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 75 69 48
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 227
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-12
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Dunedin N/A N/A N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland N/A N/A N/A We do not currently have an IT Satisfaction Survey.
City of Leesburg N/A N/A N/A
City of Miramar N/A N/A N/A
City of Naples N/A N/A 38
City of New Smyrna Beach N/A N/A N/A
City of North Miami Beach N/A N/A N/A No surveys are issued
City of Ocala N/A 259 463
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A N/A N/A
City of Palm Coast N/A N/A N/A
City of Pinellas Park N/A N/A N/A
City of Plant City 484 N/A N/A
City of Pompano Beach N/A N/A N/A
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 285
City of Tallahassee 2,329 799 787
City of Tamarac 86 42 60
City of Vero Beach N/A N/A 837 Surveys are generated after IT work order cases are closed, 837 user surveys showed that users were "Satisfied" and "Promptly" responded to. A total of 851 surveys were responded
to for F.Y. 2011-2012
City of Winter Park N/A 50 N/A
City of West Palm Beach N/A 427 3,940
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-13
PI Group IT007 - County
Short Name Total Number of IT Customer Satisfaction Survey Responses Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description For the fiscal year that ended last September, the number of individuals in the organization that responded to the internal satisfaction survey for
services that are provided or managed exclusively by the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 249 N/A 202
Broward County 1,969 2,517 2,972
Collier County N/A N/A N/A
Hillsborough County 790 528 1,591
Leon County 0 N/A N/A
Marion County 255 261 231
Martin County 7,400 7,142 6,815
Miami-Dade County 3,472 4,535 2,632
Okaloosa County 162 N/A 140
Orange County N/A N/A N/A
Pasco County N/A N/A 355
Pinellas County 9,647 3,712 4,128
Polk County N/A N/A N/A
Seminole County N/A N/A N/A
TOHO Water Authority 0 N/A N/A
PI Group IT008f - City
Short Name IT Department O&M Expenditures per Workstation Description The dollar amount of IT O&M (Operating and Maintenance) expenditures divided by the total of virtualized plus non-virtualized workstations. Formula it002/(it027+it028)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A $2,816.42 $3,268.99
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A $3,888.59
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-14
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Dunedin N/A $1,249.35 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland $6,890.35 $7,038.88 $7,948.35
City of Leesburg $1,528.36 $4,476.47 N/A
City of Miramar N/A $1,872.59 N/A
City of Naples N/A $2,158.06 $3,822.15
City of New Smyrna Beach N/A $1,710.43 $1,128.46
City of North Miami Beach N/A N/A $2,278.11
City of Ocala $1,581.96 $2,923.01 $3,970.20
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A $2,584.22 $3,383.33
City of Palm Coast $6,523.31 N/A $5,385.46
City of Pinellas Park $878.19 $3,119.67 $3,009.74
City of Plant City $2,174.32 $2,000.29 $1,744.34
City of Pompano Beach N/A $3,685.51 $3,708.24
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A $2,526.17
City of Tallahassee $6,565.54 $4,355.78 $6,285.52
City of Tamarac $2,750.47 $3,286.95 $3,946.83
City of Vero Beach N/A N/A $1,804.01
City of Winter Park N/A $2,193.77 $2,217.86
City of West Palm Beach N/A $3,257.67 $3,284.58
PI Group IT008f - County
Short Name IT Department O&M Expenditures per Workstation Description The dollar amount of IT O&M (Operating and Maintenance) expenditures divided by the total of virtualized plus non-virtualized workstations. Formula it002/(it027+it028)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A $2,914.67
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-15
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Broward County $5,035.15 $5,316.94 $5,249.87
Collier County $3,230.39 $3,638.69 $3,099.06
Hillsborough County $2,880.64 $1,786.97 $1,676.62
Leon County $2,626.30 $2,659.82 $2,107.06
Marion County $2,117.22 $1,756.78 $1,841.33
Martin County $2,735.25 $6,299.79 $6,051.82
Miami-Dade County $6,326.49 $6,777.09 $6,349.59 For FY10/11, this was $14,849.87; IT027 was incorrect; both PIs have been changed
Okaloosa County $2,355.27 N/A $2,006.77
Orange County $2,527.27 N/A $2,315.50
Pasco County N/A N/A $5,101.90
Pinellas County $11,455.41 $7,749.20 $8,017.71
Polk County $4,345.09 N/A $4,201.33
Seminole County N/A $4,330.22 $4,330.22
TOHO Water Authority $0.00 N/A N/A
PI Group IT010f - City
Short Name Percentage of Organization's O&M Budget Attributable to the IT Department Description The IT Department O&M (Operating and Maintenance) expenditures as a percentage of the Organization's O&M expenditures. Formula (it002/it003)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 1.06% 1.22% 1.33%
City of Clearwater N/A 1.49% 1.42%
City of Coral Springs N/A N/A 1.94%
City of Dunedin N/A 1.03% N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 2.04% 2.33% 2.62%
City of Leesburg 0.68% 1.22% N/A
City of Miramar N/A 1.32% N/A
City of Naples N/A 1.25% 2.42%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-16
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of New Smyrna Beach N/A 0.98% 0.82%
City of North Miami Beach N/A N/A 1.46%
City of Ocala 13.09% 19.93% N/A
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 1.38% 1.71%
City of Palm Coast 1.29% N/A 1.61%
City of Pinellas Park 2.44% 2.25% 2.29%
City of Plant City 0.78% 0.82% 0.95%
City of Pompano Beach N/A 0.94% 1.14%
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 5.28%
City of Tallahassee 2.41% 2.47% 2.65%
City of Tamarac 1.32% 1.72% 2.06%
City of Vero Beach N/A N/A 0.6%
City of Winter Park N/A 1.22% 1.3%
City of West Palm Beach N/A 2.77% 2.49%
PI Group IT010f - County
Short Name Percentage of Organization's O&M Budget Attributable to the IT Department
Description The IT Department O&M (Operating and Maintenance) expenditures as a percentage of the Organization's O&M expenditures. Formula (it002/it003)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 2.34% N/A 1.83%
Broward County 0.67% 0.62% 0.99%
Collier County 1.66% 1.54% 1.54%
Hillsborough County 0.88% 0.53% 0.51%
Leon County 2.8% 2.78% 2.65%
Marion County 1.64% 1.6% 1.81%
Martin County 0.95% 2.03% 1.97%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-17
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Miami-Dade County 2.76% 3.35% N/A
Okaloosa County N/A N/A 0.66%
Orange County 1.49% 1.34% 1.42%
Pasco County N/A N/A 1.35%
Pinellas County 1.86% 2.13% 1.86%
Polk County 2.04% N/A 2.04%
Seminole County N/A 3.11% 2.89%
TOHO Water Authority N/A N/A N/A
PI Group IT012f - City
Short Name Percentage of FTEs in the Organization's IT Service Population that are attributable to the IT Department Description The number of IT FTEs available to support organizational FTEs. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each
full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees,
divided by 2,080 hours. This number is then divided by the number of IT Department FTEs. Formula (it004/it005)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 2.17% 1.62% 1.6%
City of Clearwater 0.02% N/A N/A
City of Coral Springs N/A N/A 2.14%
City of Dunedin N/A 1.05% N/A
City of Fort Lauderdale N/A N/A 1.35%
City of Lakeland 3.13% 3.29% 3.37%
City of Leesburg 2.09% 2.67% N/A
City of Miramar N/A 1.59% N/A
City of Naples N/A 2.01% 1.57%
City of New Smyrna Beach N/A 0.94% 0.91%
City of North Miami Beach N/A N/A 2.09%
City of Ocala 1.51% 2.51% 3.19%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-18
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Ormond Beach 1.4% N/A N/A
City of Oviedo N/A 1.9% 2.14%
City of Palm Coast 2.91% N/A 3.4% TB-recalculated with new value from Lina Williams
City of Pinellas Park 2.69% 2.3% 2.41%
City of Plant City 1.34% 1.47% 1.35%
City of Pompano Beach N/A 1.26% 1.26%
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 1.66%
City of Tallahassee 2.96% 3.1% 3.04%
City of Tamarac 1.68% 1.96% 1.91%
City of Vero Beach N/A N/A 2.42%
City of Winter Park N/A 1.43% 1.3%
City of West Palm Beach N/A 2.25% 2.29%
PI Group IT012f - County
Short Name Percentage of FTEs in the Organization's IT Service Population that are attributable to the IT Department Description The number of IT FTEs available to support organizational FTEs. "Organization FTE within the IT Service Population" is defined as the total
number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. This number is then divided by the number of IT Department FTEs. Formula (it004/it005)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 1.82% N/A 1.93%
Broward County 2.78% 2.77% 2.49%
Collier County 2.3% 2.33% 2.26%
Hillsborough County 1.66% 1.68% 1.68%
Leon County 2.63% 2.6% 2.48%
Marion County 1.32% 1.46% 1.46%
Martin County 1.91% 1.7% 1.7%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-19
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Miami-Dade County 1.75% 2% 2.21%
Okaloosa County 2.49% N/A 2.26%
Orange County 2.18% 2.09% 1.92%
Pasco County N/A N/A 1.52%
Pinellas County 5.04% 5.95% N/A
Polk County 2.79% N/A 2.96%
Seminole County N/A 1.37% 1.44%
TOHO Water Authority 60% 3.48% 4.08%
PI Group IT014f - City
Short Name Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year Description Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" Formula (it007/it006)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral 86.21% 88.46% 81.36%
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 90.08%
City of Dunedin N/A N/A N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland N/A N/A N/A
City of Leesburg N/A N/A N/A
City of Miramar N/A N/A N/A
City of Naples N/A N/A 92.68%
City of New Smyrna Beach N/A N/A N/A
City of North Miami Beach N/A N/A N/A
City of Ocala N/A 84.92% 96.26%
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A N/A N/A
City of Palm Coast N/A N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-20
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Pinellas Park N/A N/A N/A
City of Plant City 56.02% N/A N/A
City of Pompano Beach N/A N/A N/A
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 98.28%
City of Tallahassee 10.16% 34.75% 100%
City of Tamarac 85.15% 89.36% 95.24%
City of Vero Beach N/A N/A 98.36%
City of Winter Park N/A 92.59% N/A
City of West Palm Beach N/A 35.48% 54.25%
PI Group IT014f - County
Short Name Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent" for the Past Year
Description Percentage of Internal Survey Respondents Rating IT Department Customer Satisfaction as "Good" or "Excellent"
Formula (it007/it006)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County 89.89% N/A 81.45%
Broward County 96.38% 96.36% 96.84%
Collier County N/A N/A N/A
Hillsborough County 94.05% 27.73% 81.93%
Leon County N/A N/A N/A
Marion County 95.87% 97.75% 97.88%
Martin County 94.99% 95% 96%
Miami-Dade County 82.41% 11.59% 86.35%
Okaloosa County 21.04% N/A 17.14%
Orange County N/A N/A N/A
Pasco County N/A N/A 73.81%
Pinellas County 16.57% 14.92% 96.88%
Polk County N/A N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-21
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Seminole County N/A N/A N/A
TOHO Water Authority N/A N/A N/A
PI Group IT021 - City
Short Name The Organization has one IT Department Description At the end of the fiscal year that ended last September, the organization had one primary IT Department. An "IT Department" is defined as the
organizational aggregation (department, division or unit) of employees and contract workers whose primary responsibilities include some combination of the following: the design, management and support of the organization's computer-based business tools and network (e.g. fixed and mobile computers, software applications, databases, system security, telephones, radios, A/V broadcast systems, etc.). NOTE: If IT responsibilities are distributed among various departments, please answer 'No'.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A Yes Yes
City of Clearwater Yes Yes Yes
City of Coral Springs N/A N/A Yes
City of Dunedin N/A Yes N/A
City of Fort Lauderdale N/A N/A No
City of Lakeland Yes Yes Yes
City of Leesburg Yes Yes N/A
City of Miramar N/A Yes N/A
City of Naples N/A Yes Yes
City of New Smyrna Beach N/A Yes Yes
City of North Miami Beach N/A N/A No
City of Ocala Yes Yes Yes
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A Yes Yes
City of Palm Coast Yes N/A Yes
City of Pinellas Park Yes Yes Yes
City of Plant City Yes Yes Yes
City of Pompano Beach N/A Yes Yes
City of Port Orange N/A N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-22
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Port St. Lucie N/A N/A Yes
City of Tallahassee Yes Yes Yes
City of Tamarac Yes Yes Yes
City of Vero Beach N/A N/A Yes
The Police Department has a single "Police Systems Analyst" position that supports sensitive Police specific systems within their department, however the City of Vero Beach I.T. Division provides support for the Police Department's administrative file servers, internet access,
email, software distribution, and workstation needs. For the basis of this survey we have excluded I.T. equipment that is NOT supported or maintained by the City of Vero Beach I.T. Division.
City of Winter Park Yes Yes Yes
City of West Palm Beach N/A Yes Yes
PI Group IT021 - County
Short Name The Organization has one IT Department Description At the end of the fiscal year that ended last September, the organization had one primary IT Department. An "IT Department" is defined as the
organizational aggregation (department, division or unit) of employees and contract workers whose primary responsibilities include some combination of the following: the design, management and support of the organization's computer-based business tools and network (e.g. fixed and mobile computers, software applications, databases, system security, telephones, radios, A/V broadcast systems, etc.). NOTE: If IT responsibilities are distributed among various departments, please answer 'No'.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A Yes
Broward County No N/A No
Collier County Yes Yes Yes
Hillsborough County Yes Yes Yes
Leon County Yes Yes Yes
Marion County Yes Yes Yes
Martin County Yes Yes Yes
Miami-Dade County Yes Yes Yes
Okaloosa County N/A N/A No
Orange County Yes Yes Yes
Pasco County N/A N/A Yes
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-23
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Pinellas County Yes Yes Yes
Polk County Yes N/A Yes
Seminole County N/A Yes Yes
TOHO Water Authority Yes Yes Yes
PI Group IT022 - City
Short Name IT Service Population Description At the end of the fiscal year that ended last September, in addition to general government administration and service functions, an organization may include discretionary entities such as an agency, authority, division or department that have a specific public function. From the list below, identify the
additional entities that your organization's IT Department supports for the current data collection cycle (Note: Answer 'yes' if you support any of the departments listed and list the departments in the comment section): Airport Cable TV Broadcasting Cemetery Civic Center Convention Center Electric Utility Fire Department Golf Course Marina Police Department Port Authority Radio Communications Water Utility NOTE: If other, please identify
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A Yes Yes
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A Yes Civic Center, Fire Department, Police Department, Radio Communications, Water Utility
City of Dunedin N/A Yes N/A
City of Fort Lauderdale N/A N/A Yes Airport (FXE), Cemetery (3), Fire Department, Radio Communications, Water Utility, War Memorial Auditorium, Fort Lauderdale Aquatics Center, Parks and Recreation
City of Lakeland Yes Yes Yes Airport, Cemetery, Civic Center, Electric Utility, Fire Department, Golf Course, Police Department, Radio Communications, Water Utility
City of Leesburg Yes Yes N/A
City of Miramar N/A Yes N/A
City of Naples N/A Yes Yes
City of New Smyrna Beach N/A Yes N/A
City of North Miami Beach N/A N/A Yes Library
City of Ocala N/A Yes Yes
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A Yes Yes
City of Palm Coast 5.0 N/A Yes cable TV broadcasting, fire department, golf course, radio communications, water utility
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-24
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Pinellas Park Yes N/A Yes
City of Plant City Yes Yes Yes
City of Pompano Beach N/A Yes Yes Cemetery, Civic Center, Fire Department, Golf Course, Radio Communications, Water Utility
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A Yes Civic Center, Golf Course, Police Department and Utility Departments
City of Tallahassee 83.75 Yes Yes
City of Tamarac No Yes Yes
City of Vero Beach N/A N/A Yes Airport, Police, Electric Utility, Water & Sewer Utility, Marina, Solid Waste, Recreation
City of Winter Park N/A Yes Yes Civic Center, Electric Utility, Fire Department, Police Department, Water Utility, Cemetery, Radio Communications, Fleet Maintenance, Chamber of Commerce.
City of West Palm Beach N/A Yes Yes
In addition to general government administration and service functions (City Commission, Internal Audit, Mayor's office, City administration, finance, human resources, procurement, payroll, risk management, MIS supports the entire City including WPB TV 18, Police & Fire Rescue (24x7), Public Utilities (Water, Sewer, Stormwater), Development Services (Planning, Zoning, Building, Code Enforcement), Parks & Recreation, City Golf Course, Cemetery, Community Centers, Library (7 days/week), Public Works, Community Events, Emergency Operations Center. Support for the library includes an average of 500 users/day from the public.
PI Group IT022 - County
Short Name IT Service Population
Description At the end of the fiscal year that ended last September, in addition to general government administration and service functions, an organization may include discretionary entities such as an agency, authority, division or department that have a specific public function. From the list below, identify the additional entities that your organization's IT Department supports for the current data collection cycle (Note: Answer 'yes' if you support any of the departments listed and list the departments in the comment section): Airport Cable TV Broadcasting Cemetery Civic Center Convention Center Electric Utility
Fire Department Golf Course Marina Police Department Port Authority Radio Communications Water Utility NOTE: If other, please identify
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A Yes Airport, Cable TV Broadcasting, Fire Department, Golf Course, Radio Communications, Water Utility, Garbage Collection
Broward County Yes Yes Yes
Collier County Yes Yes Yes Yes, Cemetery, Fire Department, Marina, Radio Communications, Water Utility
Hillsborough County Yes Yes Yes
Leon County Yes Yes Yes
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-25
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Marion County N/A Yes Yes
Martin County Yes Yes Yes
IT supports: Airport, Cable TV, Fire Rescue Department, County Water Park, Radio Communications, Water Utility, Property Appraiser (All IT Services), Supervisor of Elections (All IT Services), Tax Collector (Network and Phone Services), Clerk of Court (Network, Phone and Email Hosting Services), Accounting and Commission Records Division of the Clerk (All IT Services), Sheriff's Office (Hosting, Network, and Phone Services), School Board ( Network), Town of Jupiter Island (Hosting and Network Services), Town of Sewall's Point (Hosting and Network Services), City of Stuart (Network Services), Town of Jupiter (Host Disaster Recovery Services), Sarasota County (Host Disaster Recovery Web Service) Hospital (Network Services)
Miami-Dade County No Yes No
Okaloosa County No N/A Yes
Okaloosa County Transit, Heritage Museum, Law Library, Clerk of Court, Property Appraiser, School Board, Supervisor of Elections, Tax Collector, Hurlburt Field (USAF), Eglin Air Force Base, City of Fort Walton Beach, City of Niceville, City of Crestview, City of Valparaiso, and Public Libraries
Orange County N/A Yes Yes
Pasco County N/A N/A Yes Public Defender and State Attorney
Pinellas County Yes Yes Yes
Polk County N/A N/A N/A
Seminole County N/A Yes Yes
TOHO Water Authority No No No
PI Group IT024 - City
Short Name Total Number of Non-employee FTEs Attributable to the IT Department for the Past Year
Description For the fiscal year that ended last September, the total number of hours worked by non-advisory consultants (e.g., programmers or technical
staff) and interns, divided by 2,080 hours.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 0 0
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A N/A
City of Dunedin N/A 0 N/A
City of Fort Lauderdale N/A N/A 0
City of Lakeland 0 2 4 Two full time contractors working on the GIS team. There was also one contractor working
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-26
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
with our DBA team and one contractor working with our web development team.
City of Leesburg 0 0 N/A
City of Miramar N/A N/A N/A
City of Naples N/A 0 1
City of New Smyrna Beach N/A N/A 0
City of North Miami Beach N/A N/A 2
City of Ocala 0 0 0
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 0 0
City of Palm Coast N/A N/A N/A
City of Pinellas Park 4 0 0
City of Plant City 0 0 0
City of Pompano Beach N/A 0 0
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 0
City of Tallahassee 0.75 4.25 2.75
City of Tamarac 0 0 0.03
City of Vero Beach N/A N/A 0
City of Winter Park N/A 0 0
City of West Palm Beach N/A 1.25 1.25
PI Group IT024 - County
Short Name Total Number of Non-employee FTEs Attributable to the IT Department for the Past Year Description For the fiscal year that ended last September, the total number of hours worked by non-advisory consultants (e.g., programmers or technical staff) and interns, divided by 2,080 hours.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 0
Broward County 0 0 0
Collier County 1.25 0.98 1
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-27
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Hillsborough County 0 0 0
Leon County 2 3 3
Marion County 0 0 0
Martin County 3 2.6 2.6
Miami-Dade County 14 24 26
Okaloosa County 0 N/A 0
Orange County 37 40 45
Pasco County N/A N/A 0.42
Pinellas County 4 N/A N/A
Polk County 0.83 N/A N/A
Seminole County N/A 0 0
TOHO Water Authority 1 N/A N/A
PI Group IT027 - City
Short Name Total Number of Non-Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized workstations for which the IT Department is solely responsible. A Non-Virtualized Workstation is defined as a fully functional, physical workstation (i.e., desktops, laptops, mobile data terminals and hand-held devices) that does not solely require the support of networked servers to support its basic functionality; that is leased or owned by the organization and/or personally-owned by individuals, but approved for network access by the organization and supported by the IT Department. (Note: A computer used as a server is not considered to be a workstation.)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 1,186 1,186
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 691
City of Dunedin N/A 350 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 1,600 1,648 1,697 Three percent increase over previous year.
City of Leesburg 652 399 N/A
City of Miramar N/A 849 N/A
City of Naples N/A 407 442
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-28
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of New Smyrna Beach N/A 214 300
City of North Miami Beach N/A N/A 375
City of Ocala 1,051 760 628
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 288 288
City of Palm Coast 380 N/A 315
City of Pinellas Park 2,221 389 431
City of Plant City 182 193 213
City of Pompano Beach N/A 503 503
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 850
City of Tallahassee 2,481 4,000 2,493
City of Tamarac 370 389 382
City of Vero Beach N/A N/A 370
City of Winter Park N/A 550 550
City of West Palm Beach N/A 1,650 1,445
PI Group IT027 - County
Short Name Total Number of Non-Virtualized Workstations Supported by the IT Department
Description For the fiscal year that ended last September, the total number of non-virtualized workstations for which the IT Department is solely responsible. A Non-Virtualized Workstation is defined as a fully functional, physical workstation (i.e., desktops, laptops, mobile data terminals and hand-held devices) that does not solely require the support of networked servers to support its basic functionality; that is leased or owned by the organization and/or
personally-owned by individuals, but approved for network access by the organization and supported by the IT Department. (Note: A computer used as a server is not considered to be a workstation.)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 2,016
Broward County 4,356 3,681 3,681
Collier County 1,810 1,569 1,789
Hillsborough County 4,710 4,587 4,564
Leon County 1,903 1,790 2,004
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-29
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Marion County 1,310 1,475 1,583 Includes 1143 desktop computers, 276 standard laptops and 164 Toughbooks - Does not include Ipads of which there are a few being used in the county.
Martin County 1,016 989 1,003
Miami-Dade County 20,040 17,545 17,027
Okaloosa County 864 N/A 860
Orange County 5,500 5,533 5,600
Pasco County N/A N/A 1,066
Pinellas County 2,221 2,947 2,894
Polk County 1,600 N/A 1,600
Seminole County N/A 1,400 1,400
TOHO Water Authority 175 N/A 300
PI Group IT028 - City
Short Name Total Number of Virtualized Workstations Supported by the IT Department
Description For the fiscal year that ended last September, the total number of virtualized workstations for which the IT Department is solely responsible.
Note: A Virtualized Workstation is defined as any networked device designed to function as a thin client with limited processing capabilities and computing power that is dependent upon a shared server to provide applications, programs and storage that might otherwise have been on the device. (Note: A computer used as a server is not considered to be a workstation.)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 50 20
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 0
City of Dunedin 0 2 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 0 0 0
City of Leesburg 2 0 N/A
City of Miramar N/A 0 N/A
City of Naples N/A 0 0
City of New Smyrna Beach N/A 0 0
City of North Miami Beach N/A N/A 2
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-30
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Ocala 0 0 0
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 37 37
City of Palm Coast 5 N/A 95
City of Pinellas Park 10 191 189
City of Plant City 0 0 0
City of Pompano Beach N/A 0 0
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 50
City of Tallahassee 130 120 207
City of Tamarac 0 0 0
City of Vero Beach N/A N/A 0
City of Winter Park N/A 0 0
City of West Palm Beach N/A 250 355 The City is continuing to migrate users form physical workstations to Virtualized workstation.
PI Group IT028 - County
Short Name Total Number of Virtualized Workstations Supported by the IT Department Description For the fiscal year that ended last September, the total number of virtualized workstations for which the IT Department is solely responsible. Note: A Virtualized Workstation is defined as any networked device designed to function as a thin client with limited processing capabilities and computing power that is dependent upon a shared server to provide applications, programs and storage that might otherwise have been on the device. (Note: A
computer used as a server is not considered to be a workstation.)
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 4
Broward County 60 176 176
Collier County 0 0 0
Hillsborough County 0 0 78
Leon County 100 226 513
Marion County 0 0 0
Martin County 69 71 71
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-31
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Miami-Dade County 606 850 1,879
Okaloosa County 0 N/A 0
Orange County 0 46 50
Pasco County N/A N/A 271
Pinellas County 10 13 13
Polk County 0 N/A 0
Seminole County N/A 0 0
TOHO Water Authority 0 N/A 12
PI Group IT029 - City
Short Name Total Number of Non-Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized servers for which the IT Department is solely responsible. A non-virtualized server is defined as a computer program that provides services to other computer programs within the same computer or to other computers that access the server through a network.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 132 110
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 48
City of Dunedin N/A 30 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 116 126 83 Data provided by Network Manager. The number of virtualized servers has increased causing this number to decrease.
City of Leesburg 40 34 N/A
City of Miramar N/A 85 N/A
City of Naples N/A 28 29
City of New Smyrna Beach N/A 4 12
City of North Miami Beach N/A N/A 33
City of Ocala 52 25 23
City of Ormond Beach N/A N/A N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-32
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Oviedo N/A 24 24
City of Palm Coast 26 N/A 23
City of Pinellas Park 458 45 38
City of Plant City 17 20 23
City of Pompano Beach N/A 40 44
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 40
City of Tallahassee 85 200 64
City of Tamarac 40 21 13
City of Vero Beach N/A N/A 16 Total # of "Physical" servers (Not virtualized)
City of Winter Park N/A 12 12
City of West Palm Beach N/A 65 26 We are moving Physical servers when possible to Virtualized servers. For instance, Cisco now supports virtualization of their Call manager.
PI Group IT029 - County
Short Name Total Number of Non-Virtualized Servers Supported by the IT Department Description For the fiscal year that ended last September, the total number of non-virtualized servers for which the IT Department is solely responsible. A non-virtualized server is defined as a computer program that provides services to other computer programs within the same computer or to other computers that access the server through a network.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 87
Broward County 270 155 155
Collier County 46 46 50
Hillsborough County 194 319 233
Leon County 81 141 100
Marion County 72 44 66 This number includes 8 virtual hosts
Martin County 54 112 111
Miami-Dade County 202 527 1,203
Okaloosa County 106 N/A 68
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-33
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Orange County 160 500 500
Pasco County N/A N/A 95
Pinellas County 458 519 493
Polk County 148 N/A 115
Seminole County N/A 108 87
TOHO Water Authority 0 N/A 28
PI Group IT030 - City
Short Name Total Number of Virtualized Servers Supported by the IT Department
Description For the fiscal year that ended last September, the total number of virtualized servers for which the IT Department is solely responsible. A Virtualized Server is defined as a computer equipped with software that allows its logical processors to be partitioned to support multiple operating systems, programs or applications that might otherwise have required separate servers.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 120 130
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 55
City of Dunedin N/A 2 N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 0 123 162 Data provided by Network Manager. The number of virtualized servers has increased causing the number of non-virtualized servers to decrease.
City of Leesburg 13 52 N/A
City of Miramar N/A 21 N/A
City of Naples N/A 0 25
City of New Smyrna Beach N/A 5 3
City of North Miami Beach N/A N/A 6
City of Ocala 69 99 119
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 26 26
City of Palm Coast 30 N/A 57
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-34
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Pinellas Park 234 12 23
City of Plant City 25 33 37
City of Pompano Beach N/A 1 1
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 50
City of Tallahassee 160 360 271
City of Tamarac 0 60 82
City of Vero Beach N/A N/A 9 Total # of "Virtual" servers (Running within a virtual environment, we have two VMWare ESXi hosts running 9 "virtual" servers)
City of Winter Park N/A 53 55
City of West Palm Beach N/A 128 142
PI Group IT030 - County
Short Name Total Number of Virtualized Servers Supported by the IT Department
Description For the fiscal year that ended last September, the total number of virtualized servers for which the IT Department is solely responsible. A
Virtualized Server is defined as a computer equipped with software that allows its logical processors to be partitioned to support multiple operating systems, programs or applications that might otherwise have required separate servers.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 99
Broward County 188 339 339
Collier County 116 116 109
Hillsborough County 95 221 185
Leon County 139 203 207
Marion County 22 40 73 Does not include Test or Disaster Recovery Replicated Virtual Machines
Martin County 196 260 240
Miami-Dade County 140 330 668
Okaloosa County 26 N/A 9
Orange County 220 295 300
Pasco County N/A N/A 6
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-35
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Pinellas County 234 369 459
Polk County 90 N/A 111
Seminole County N/A 129 142
TOHO Water Authority 63 N/A 55
PI Group IT031 - City
Short Name Is Server Support Outsourced? Description At the end of the fiscal year that ended last September, was your organization outsourcing the support for any of the organizations' servers? Outsourcing is the contractual transfer of the operational performance of a defined business function from a client to a party external to the client’s
organization, at a pre-determined and agreed upon level of service, for a specified period of time, for a fee. The outsourcing transaction may include the transfer of assets and resources from the client to the contracted party; and may be executed either on-site or off-site.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A No No
City of Clearwater N/A N/A No
City of Coral Springs N/A N/A No
City of Dunedin N/A No N/A
City of Fort Lauderdale N/A N/A Yes
City of Lakeland No No No
City of Leesburg No No N/A
City of Miramar N/A No N/A
City of Naples N/A No No
City of New Smyrna Beach N/A N/A No
City of North Miami Beach N/A N/A No
City of Ocala No No No
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A No Yes SunGard (1)
City of Palm Coast No N/A No
City of Pinellas Park No No No
City of Plant City No No No
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-36
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Pompano Beach N/A No No
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A No
City of Tallahassee No No No
City of Tamarac No No No
City of Vero Beach N/A N/A No
City of Winter Park N/A No No
City of West Palm Beach N/A No No
PI Group IT031 - County
Short Name Is Server Support Outsourced? Description At the end of the fiscal year that ended last September, was your organization outsourcing the support for any of the organizations' servers? Outsourcing is the contractual transfer of the operational performance of a defined business function from a client to a party external to the client’s organization, at a pre-determined and agreed upon level of service, for a specified period of time, for a fee. The outsourcing transaction may include the
transfer of assets and resources from the client to the contracted party; and may be executed either on-site or off-site.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A No
Broward County No No No
Collier County No No No
Hillsborough County No No No
Leon County No No No
Marion County No No No
Martin County No No No
Miami-Dade County No No No
Okaloosa County N/A N/A No
Orange County No No No
Pasco County N/A N/A No
Pinellas County No No No
Polk County No N/A No
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-37
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Seminole County N/A No No
TOHO Water Authority Yes No No
PI Group IT033f - City
Short Name IT Department O&M Expenditures per Organization FTE in the IT Service Population Description The total IT Department O&M (Operating and Maintenance) expenditures divided by the total number of the organization's IT Service
Population. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours.
Formula it002 / it005
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral $2,631.59 $2,342.59 $2,619.54
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A $2,818.35
City of Dunedin N/A $1,313.89 N/A
City of Fort Lauderdale N/A N/A $3,155.35
City of Lakeland $4,601.24 $4,894.55 $5,744.62
City of Leesburg $1,901.83 $4,153.75 N/A
City of Miramar N/A $1,685.93 N/A
City of Naples N/A $1,960.56 $3,796.38
City of New Smyrna Beach N/A $1,710.43 $1,531.84
City of North Miami Beach N/A N/A $2,992.50
City of Ocala $1,247.29 $3,276.53 $4,677.83
City of Ormond Beach $1,862.01 N/A N/A
City of Oviedo N/A $2,657.82 $3,929.32
City of Palm Coast $6,358.16 N/A $5,780.20
City of Pinellas Park $4,056.39 $3,777.48 $4,083.24
City of Plant City $1,063.58 $1,092.50 $1,254.32
City of Pompano Beach N/A $2,600.01 $2,619.72
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-38
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A $2,357.23
City of Tallahassee $6,008.46 $6,607.44 $6,059.78
City of Tamarac $2,440.46 $3,338.45 $3,846.15
City of Vero Beach N/A N/A $2,309.63
City of Winter Park N/A $2,298.24 $2,110.42
City of West Palm Beach N/A $4,156.03 $4,045.88
PI Group IT033f - County
Short Name IT Department O&M Expenditures per Organization FTE in the IT Service Population Description The total IT Department O&M (Operating and Maintenance) expenditures divided by the total number of the organization's IT Service Population. "Organization FTE within the IT Service Population" is defined as the total number of organizational employees assigned to general government
administration and service functions PLUS the total number of employees assigned to the organizational entities identified in IT022 whose technology needs are supported by the IT Department. One FTE is based on total hours worked by each full time employee (at 2,080 hours each), PLUS the actual number of
overtime hours, PLUS the actual number of hours worked by part time employees, divided by 2,080 hours. Formula it002 / it005
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County $2,987.21 N/A $2,914.67
Broward County $3,958.56 $3,734.05 $3,130.12
Collier County $3,552.25 $3,512.43 $3,319.89
Hillsborough County $2,712.48 $1,654.25 $1,576.76
Leon County $3,009.42 $3,026.36 $2,991.52
Marion County $1,836.44 $1,715.72 $1,931.38
Martin County $1,620.83 $3,338.89 $3,249.83
Miami-Dade County $4,564.94 $4,509.64 $4,529.16 The previous figures for FY09=$253,133.24; FY10=N/A were incorrect. Those figures have now been corrected.
Okaloosa County $2,411.08 N/A $1,952.28
Orange County $1,951.70 $1,870.70 $1,686.12
Pasco County N/A N/A $1,793.94
Pinellas County $9,465.56 $8,866.50 N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-39
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Polk County $3,342.38 N/A $3,434.91
Seminole County N/A $2,185.40 $2,185.40
TOHO Water Authority $0.00 N/A N/A
PI Group IT043f - City
Short Name Percentage of Non-Virtualized Workstations Supported by the IT Department
Description The percentage of workstations that were functioning as non-virtualized devices. Formula it027 / (it027 + it028)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 95.96% 98.34%
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 100%
City of Dunedin N/A 99.43% N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 100% 100% 100%
City of Leesburg 99.69% 100% N/A
City of Miramar N/A 100% N/A
City of Naples N/A 100% 100%
City of New Smyrna Beach N/A 100% 100%
City of North Miami Beach N/A N/A 99.47%
City of Ocala 100% 100% 100%
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 88.62% 88.62%
City of Palm Coast 98.7% N/A 76.83%
City of Pinellas Park 99.55% 67.07% 69.52%
City of Plant City 100% 100% 100%
City of Pompano Beach N/A 100% 100%
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 94.44%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-40
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Tallahassee 95.02% 97.09% 92.33%
City of Tamarac 100% 100% 100%
City of Vero Beach N/A N/A 100%
City of Winter Park N/A 100% 100%
City of West Palm Beach N/A 86.84% 80.28%
PI Group IT043f - County
Short Name Percentage of Non-Virtualized Workstations Supported by the IT Department Description The percentage of workstations that were functioning as non-virtualized devices. Formula it027 / (it027 + it028)*100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 99.8%
Broward County 98.64% 95.44% 95.44%
Collier County 100% 100% 100%
Hillsborough County 100% 100% 98.32%
Leon County 95.01% 88.79% 79.62%
Marion County 100% 100% 100%
Martin County 93.64% 93.3% 93.39%
Miami-Dade County 97.07% 95.38% 90.06%
Okaloosa County 100% N/A 100%
Orange County 100% 99.18% 99.12%
Pasco County N/A N/A 79.73%
Pinellas County 99.55% 99.56% 99.55%
Polk County 100% N/A 100%
Seminole County N/A 100% 100%
TOHO Water Authority 100% N/A 96.15%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-41
PI Group IT045 - City
Short Name The IT Department has Responsibility for Telephony Description The organization's employees who have administrative and technical responsibility for telephone hardware, software and services are structurally and financially part of the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A Yes Yes
City of Clearwater Yes Yes Yes
City of Coral Springs N/A N/A Yes
City of Dunedin N/A Yes N/A
City of Fort Lauderdale N/A N/A Yes
City of Lakeland Yes Yes Yes
City of Leesburg Yes Yes N/A
City of Miramar N/A Yes N/A
City of Naples N/A Yes Yes
City of New Smyrna Beach N/A Yes Yes
City of North Miami Beach N/A N/A Yes We have 1000 phones, 4 phone switches, 3 key systems
City of Ocala No No No
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A Yes Yes
City of Palm Coast Yes N/A Yes
City of Pinellas Park Yes Yes Yes
City of Plant City Yes Yes Yes
City of Pompano Beach N/A Yes Yes
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A No
City of Tallahassee Yes Yes Yes
City of Tamarac Yes Yes Yes
City of Vero Beach N/A N/A Yes
City of Winter Park N/A Yes Yes
City of West Palm Beach N/A Yes Yes
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-42
PI Group IT045 - County Short Name The IT Department has Responsibility for Telephony
Description The organization's employees who have administrative and technical responsibility for telephone hardware, software and
services are structurally and financially part of the IT Department.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A Yes
Broward County Yes Yes Yes
Collier County Yes Yes Yes
Hillsborough County Yes Yes Yes
Leon County Yes Yes Yes
Marion County Yes Yes Yes
Martin County Yes Yes Yes
Miami-Dade County Yes Yes Yes
Okaloosa County N/A N/A Yes
Orange County Yes Yes Yes
Pasco County N/A N/A Yes
Pinellas County Yes Yes Yes
Polk County Yes N/A Yes
Seminole County N/A Yes Yes
TOHO Water Authority Yes Yes Yes
PI Group IT048 - City
Short Name The Organization has an IT Disaster Recovery Plan Description The organization is currently following a documented plan that has been accepted by the organization's senior management. This definition does
not include the organization's Continuity of Operations Plan (COOP).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A Yes Yes
City of Clearwater Yes Yes Yes
City of Coral Springs N/A N/A Yes
City of Dunedin N/A No N/A
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-43
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Fort Lauderdale N/A N/A Yes
City of Lakeland Yes Yes Yes
City of Leesburg Yes Yes N/A
City of Miramar N/A Yes N/A
City of Naples N/A Yes Yes
City of New Smyrna Beach N/A No Yes
City of North Miami Beach N/A N/A No
City of Ocala Yes Yes Yes
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A No No
City of Palm Coast Yes N/A Yes
City of Pinellas Park Yes Yes Yes
City of Plant City No No No
City of Pompano Beach N/A Yes Yes
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A No
City of Tallahassee Yes Yes Yes
City of Tamarac Yes Yes Yes
City of Vero Beach N/A N/A Yes
City of Winter Park N/A No No
City of West Palm Beach N/A Yes Yes
PI Group IT048 - County
Short Name The Organization has an IT Disaster Recovery Plan Description The organization is currently following a documented plan that has been accepted by the organization's senior management. This definition does not include the organization's Continuity of Operations Plan (COOP).
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A Yes
Broward County Yes Yes Yes
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-44
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Collier County No No No
Hillsborough County Yes Yes Yes
Leon County Yes Yes Yes
Marion County Yes Yes Yes
Martin County No Yes Yes
Miami-Dade County Yes Yes Yes
Okaloosa County N/A N/A Yes
Orange County Yes Yes Yes
Pasco County N/A N/A No
Pinellas County Yes Yes Yes
Polk County Yes N/A Yes
Seminole County N/A No No
TOHO Water Authority No Yes Yes
PI Group IT049 - City
Short Name The Organization has a Functioning IT Governance Council Description The organization is currently following a documented charter or plan and set of processes that have been accepted by the organization's senior
management. The governance body is largely made up of non-IT employees, formally meets 3 or more times per year and shares the minutes of each meeting.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A Yes Yes
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A Yes
City of Dunedin N/A No N/A
City of Fort Lauderdale N/A N/A No
City of Lakeland No No No
City of Leesburg No No N/A
City of Miramar N/A No N/A
City of Naples N/A No Yes
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-45
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of New Smyrna Beach N/A No No
City of North Miami Beach N/A N/A No
City of Ocala Yes Yes Yes
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A No No
City of Palm Coast No N/A No
City of Pinellas Park Yes No No
City of Plant City No No No
City of Pompano Beach N/A No No
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A No
City of Tallahassee No No No
City of Tamarac No No No
City of Vero Beach N/A N/A No
City of Winter Park N/A Yes Yes
City of West Palm Beach N/A Yes Yes
PI Group IT049 - County
Short Name The Organization has a Functioning IT Governance Council
Description The organization is currently following a documented charter or plan and set of processes that have been accepted by the organization's senior management. The governance body is largely made up of non-IT employees, formally meets 3 or more times per year and shares the minutes of each meeting.
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A Yes
Broward County Yes Yes Yes
Collier County Yes Yes Yes
Hillsborough County Yes No No
Leon County Yes Yes Yes
Marion County No No No
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-46
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Martin County No No No
Miami-Dade County Yes Yes Yes
Okaloosa County N/A N/A No
Orange County No No No
Pasco County N/A N/A Yes
Pinellas County Yes Yes Yes
Polk County No N/A No
Seminole County N/A No No
TOHO Water Authority Yes Yes Yes
PI Group IT051f - City
Short Name Percentage of Non-Virtualized Servers Supported by the IT Department Description The percentage of the total number of installed servers that were functioning as non virtualized servers. Formula it029/( it029 + it030) * 100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Cape Coral N/A 52.38% 45.83%
City of Clearwater N/A N/A N/A
City of Coral Springs N/A N/A 46.6%
City of Dunedin N/A 93.75% N/A
City of Fort Lauderdale N/A N/A N/A
City of Lakeland 100% 50.6% 33.88%
City of Leesburg 183.26% 39.54% N/A
City of Miramar N/A 80.19% N/A
City of Naples N/A 100% 53.7%
City of New Smyrna Beach N/A 44.44% 80%
City of North Miami Beach N/A N/A 84.62%
City of Ocala 42.98% 20.16% 16.2%
City of Ormond Beach N/A N/A N/A
City of Oviedo N/A 48% 48%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-47
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
City of Palm Coast 46.43% N/A 28.75%
City of Pinellas Park 66.19% 78.95% 62.3%
City of Plant City 40.48% 37.74% 38.33%
City of Pompano Beach N/A 97.56% 97.78%
City of Port Orange N/A N/A N/A
City of Port St. Lucie N/A N/A 44.44%
City of Tallahassee 34.69% 35.71% 19.1%
City of Tamarac 100% 25.93% 13.68%
City of Vero Beach N/A N/A 64%
City of Winter Park N/A 18.46% 17.91%
City of West Palm Beach N/A 33.68% 15.48%
PI Group IT051f - County
Short Name Percentage of Non-Virtualized Servers Supported by the IT Department Description The percentage of the total number of installed servers that were functioning as non virtualized servers. Formula it029/( it029 + it030) * 100
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Brevard County N/A N/A 46.77%
Broward County 58.95% 31.38% 31.38%
Collier County 28.4% 28.4% 31.45%
Hillsborough County 67.13% 59.07% 55.74%
Leon County 36.82% 40.99% 32.57%
Marion County 76.6% 52.38% 47.48%
Martin County 21.6% 30.11% 31.62%
Miami-Dade County 59.06% 61.49% 64.3%
Okaloosa County 80.3% N/A 88.31%
Orange County 42.11% 62.89% 62.5%
Pasco County N/A N/A 94.06%
Pinellas County 66.19% 58.45% 51.79%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-48
Jurisdiction 2009/10 2010/11 2011/12
Current Collection Cycle Notes Value Value Value
Polk County 62.19% N/A 50.89%
Seminole County N/A 45.57% 37.99%
TOHO Water Authority 0% N/A 33.74%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-49
CI.IT008f
IT Department O&M Expenditures per Workstation
$0.00
$1,000.00
$2,000.00
$3,000.00
$4,000.00
$5,000.00
$6,000.00
$7,000.00
$8,000.00
$9,000.00
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-50
CO.IT008f
IT Department O&M Expenditures per Workstation
$0.00
$1,000.00
$2,000.00
$3,000.00
$4,000.00
$5,000.00
$6,000.00
$7,000.00
$8,000.00
$9,000.00
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-51
CI.IT010f
Percentage of Organization's O&M Budget Attributable to the IT Department
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
6.00%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-52
CO.IT010f
Percentage of Organization's O&M Budget Attributable to the IT Department
0.00%
0.50%
1.00%
1.50%
2.00%
2.50%
3.00%
3.50%
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-53
CI.IT033f
IT Department O&M Expenditures per Organization FTE in the IT Service Population
$0.00
$1,000.00
$2,000.00
$3,000.00
$4,000.00
$5,000.00
$6,000.00
$7,000.00
Florida Benchmarking Consortium FY11/12 Annual Services Report
July 2013 12-54
CO.IT033f
IT Department O&M Expenditures per Organization FTE in the IT Service Population
$0.00
$500.00
$1,000.00
$1,500.00
$2,000.00
$2,500.00
$3,000.00
$3,500.00
$4,000.00
$4,500.00
$5,000.00
