Information

Technology

Initiatives

MUNICIPAL CORPORATION OF DELHI

Pawan Kumar Sharma

IAS

Additional Commissioner

WHY IT/ BENEFITS

-Providing better quality services

-Providing facilities at the Door Step of the citizen through

online systems.

-Providing facilities to all citizen at MCD office through an

out-let called C.S.B. where the operators help the citizen to

use online system.

-To provide a mechanism for better monitoring and

supervision.

-To make system more transparent and people friendly.

INITIATIVE IN IT

1. STMS (Solid Waste Transportation Management System)

2. E-Municipality Solid waste Management System

3. MCD Online Services:-

- Registration of Birth & Death

- Property Tax

- Health Trade License

- Factory License

- Veterinary License

- Trade & Storage License

- Online Park Booking

- Online booking of Community Centre

- Sanction of Building Plan

- Parking Management

4. Call Center

5. EDIS (Engineering Department Information System).

STMS (SOLID WASTE TRANSPORTATION MANAGEMENT

SYSTEM The quantity of Municipal Solid Waste (MSW) generated is 8,000 – 8,500 MT per day.

There are three agencies responsible for Municipal Solid Waste (MSW) management in Delhi namely the Municipal Corporation of Delhi (MCD), the New Delhi Municipal Council (NDMC) and the Delhi Cantonment Board (DCB).

MCD is organized in 12 Zones and 272 wards

At present three landfill sites in operation/ one WTE Plant (further two going to start soon).

Sl.

No.

Name of SLF

site

Location Area Start

Year

Waste

Received

Zones

1 Bhalaswa North Delhi 21.06 Ha 1993 2200 TPD Civil Line, Karol Bagh,

Rohini, West and Najafgarh

2 Ghazipur East Delhi 29.16 Ha 1984 2000 TPD Shahdara (North), Shah.

(South), City, Sadar

Paharganj & NDMC area

3 Okhla South Delhi 16.20 Ha 1994 1200 TPD Central, South, Najafgarh

and Cantonment area

E- Solid Waste Disposal Monitoring System

Objectives of system

The system has been designed to achieve following objectives –

-To track the vehicle live & replay.

-To monitor Route Deviations and excessive delays.

-To get detail of the ideal trip time, if any, for each vehicle

-Reports about the locations of service delivery

-To create control mechanism to let supervisor control movement of vehicle

-To make available data about entire journey cycle of the vehicle to help creating

data based decision making mechanism instead of current ad-hoc judgmental.

-To capture image of filled bins and get it replaced by empty bins and again take

image of empty bins. These images get uploaded on central server on timely

intervals. These images scrutinised by the official on daily basis

Solid Waste Disposal Monitoring System

Equipment / Device Fitted on Purpose

GPS Device Auto Trippers and Trucks To continuously update the location of

these vehicles and help in

identification and reduction of mal-

practices

RFID Tag Loaders and Trucks To have unique identification for each

of these and help in monitoring entry

and exit of these vehicle from depot.

RFID Tag Dhalao Ghar/ Dust Bin/ Open Site To have unique identification.

RFID Readers / Antenna Entry / Exit points of vehicle parking

depot and On weighbridge of SLF

To read RFID tags installed on vehicle

GPS enabled Hand Held Device /

Personal Assistance Device (PDA) with

position identification feature

Loaders To read RFID tags installed on Dhalao

Ghar/Dustbin/open site and take

snapshots and updating the location

of loader vehicles when necessary

Solid Waste Disposal Monitoring System

Data transferred to server Image of empty bin

Filled Bin HHT will take image Trucks loading/ Unloading the bins

replacement of bins

Solid Waste Disposal Monitoring System

Web Hosting and Specification

Website(www.edmctracking.com) is having all necessary maps.

-Facility to track all vehicles and Bins on line.

-Able to get the distance travelled of the each vehicle in a day.

-Consolidated dashboard provided to check the vehicle activity.

-The system have a real time dash board and generate various report

including daily trip reports, deviation from the route beyond sufficient

distance, monthly analysis report on distance, time and route management

etc.

-Vehicle tracking software have a real time dashboard displaying current

location of any given vehicle on the move at the central server and also

accessible at any location through remote login.

Solid Waste Disposal Monitoring System

Real-time monitoring of a selected vehicle

Solid Waste Disposal Monitoring System

System generated reports

Solid Waste Disposal Monitoring System

.

Solid Waste Disposal Monitoring System

Driver taking picture of garbage collection point to upload in

system.

Solid Waste Disposal Monitoring System

Garbage vehicle on weigh bridge

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E- Governance of MCD

Components of the Project

•Automation of departmental processes

•Automation of organization-wide functions

•Online facilities to citizens

Software

Training for the software developed

•All zonal, regional offices, health units and schools

LAN and Connectivity

•Civil, electrical and IT work

•Daily operations

Data Center and DR site setup

Hardware supply

CSB operations

Support for 5 years after go-live

Software Applications Status – Overall

Total 75 software

applications

45 departmental

Departmental UAT completed for 43 software

15 ERP

Departmental UAT completed for 13 software

11 CSB 6 legacy

1 software migrated

• Migrated to MCD’s Data Center

• Training on rolling basis

• Need to be integrated at suitable points

• UAT needs to be completed for integrated

applications

• Security audit to be completed

• Migration needs to be

completed for remaining 5

• Migrated software need

to be integrated

Online Services

•RTI

•General Trade License

•Veterinary Trade License

•Health Trade License

•Online Building Plan

•Online Nursing School Admission

Payment Option Integrated With:

•Factory License

•Property Tax

Other Software Where Payment Service is Available:

Online Services

• E-Tendering. • On-line Grievance. • On-line report for Yellow fever Vaccination. • Advertisement. • Disease Surveillance (34 Hospitals) • Payment of Municipal Rents • Request for Layout plan.

OTHER ON-LINE SERVICES

Services through CSB

• Birth and Deaths. • Park Booking. • Community Hall Booking. • RTI. • Health Trade License. • Veterinary Trade License. • Trade/ Storage License. • Hackney Carriage License. • Teh Bazari Permits. • Hawking license.

OTHER ON-LINE SERVICES

Reforming MCD Working

• Online Pay Bill generation linking to Biometric Attendance.

• Diary Dispatch & File Management System. • Finance Management System • Inventory Management System. • Integrated Drugs Management System.

OTHER ON-LINE SERVICES

3. MCD ONLINE SERVICES:-

REGISTRATION AND ISSUE OF BIRTH AND DEATH

CERTIFICATES

Municipal Corporation of Delhi{ MCD} has been authorised to

Register and Issue of Births and Deaths Certificate for all events

taking place under it's jurisdiction.

MCD introduced Computerization of Births & Deaths on 19th

February, 2003. MCD introduced a scheme called OLIR ( On Line

Institutional Registration ) where nearly 400 Hospitals have been

empanelled & issued user id & pass word for uploading

registration data.

•EDMC started initiative to send the certificate to

individual household by registered post.

PROPERTY TAX

The basic features of the portal:

- Simplified and user friendly property tax form with online and

offline help (it used to take more than one hour to fill the PTR form

with complex calculations and whereas the online form will take

hardly 2-3 minutes).

- Property tax calculation is dynamic and provides calculation

details also.

- Online generation and printing of Property tax challan

- Monitoring and Updations of Property Tax Arrears, penalties.

- Dynamic calculation of late fees/ interest amount

- All the rebates will be computed automatically depending on the

day of filing of PTR / challan generation

- Various types of payment facilities are integrated:- Credit Card,

ITZ Cash, CASH, Cheque and DD at authorized CSB centers and

bank counters.

HEALTH TRADE LICENSE

VETERINARY LICENSE

TRADE LICENSE

ONLINE PARK BOOKING

ONLINE BOOKING OF COMMUNITY HALLS

BUILDING PLAN SANCTION

Online Registration of Architects

Online Architect Registration Status

Empanelled architect login

Empanelled Architect Contact Details

Building plan Status

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Online Building Plan Approval - Functionalities

• 100% online process

• No Paper work needed

• Supporting documents can be submitted (scanned documents)

• Fees will be paid using payment gateway – Net banking or credit card

• Acknowledgement issued online to e-mail

• MCD Registered Architects / planners can apply for building approval

Application Submission

• Scrutiny on FSI, Building Height, Parking Norms, Road widths, Setbacks will

be done automatically – reduce time from a week to one day

• Issue scrutiny report on compliance with respect to building-by-laws with

probable deviations on building norms

• MCD planner will review and take the decision on further steps – send back to

applicant or forward to field verification

• Field Inspector can input the findings to the system online with a digital

signature

Scrutiny of Building plan

•Fully workflow controlled system

•Digitally Signed approved plan will be provided to Architect

•Storing of the entire application and approved plan for future inspection, if

needed

•Retrieval of application is very fast – few minutes even the age of

application is few years

Issue of Approvals/Rejections

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Softwae AMIY

BUSINESS FLOW FOR ENGINEERING SOLUTION

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BIOMETRIC ATTENDANCE SYSTEM & SALARY

Introduced bio-metric system for attendance for all In order to ensure punctuality & increasing the efficiency at all

level, photo ID based bio-metric machines are being installed at all offices.

Indoor bio-metric machines & Outdoor machines are in use

covering almost all the employees. Online monitoring of machines as well as attendance going on. Integration with EIS for disbursement of salary in process

August 12, 2014 44

PARKING

• E-Tendering. • Provide online information to citizens on

proper location and capacity of parking sites • Have the facility for online application and

renewal of monthly parking passes. Also applicant could generate and print pass on payment of monthly charge

• Have the facility to upload scanned or soft copy of required documents

PARKING

To efficiently track and monitor all relevant activities of construction, development, electrical and maintenance works undertaken by Engineering Department MCD

To prepare estimates for different works

To make the tendering online on MCD’s web site

To have an effective inventory management system

To perform financial planning and budgeting efficiently

To track the sanctioning of building plans efficiently

To have an interface between various sub departments of the Engineering department

To maintain the organizational structure and make the reporting system smooth and fast

To host on MCD’s Website a list of projects requirement-wise and to post updated information about them on realtime basis.

To interface the system with other MCD departmental systems.

EDIS (ENGINEERING DEPARTMENT INFORMATION SYSTEM)

OBJECTIVE:-

Engineering Department Information

System

(Modules)

Engineering System

Master data at centre

Location-wise master data

Construction & maintenance

Store Technical laboratory

Planning & monitoring

Quality Control

Establishment

Buildings

Call Center in EDMC 1. EDMC has opened a Call Centre where in citizens of East Delhi can call and can lodge their

complaints. Call Centre No. is 155303.

Types of Complaints taking care in EDMC:-

1. P.H – Public Health

2. BHI -- Bureau of Health Intelligence

3. Raj bhasa Department

4. Factory Licensing

5. CSD – Community Service Department

6. Advertisement

7. R .P Cell

8. Information Technology

9. Labour Welfare

10. Director Ayush

11. Education

12. Heckney Carriage

13. A & C Dept. (Assessment and Collection Department) – House Tax

14. Town Planning

15. Horticulture

16. DHA

17. CL & EC

18. CED

19. Veterinary

20. Zonal Office Sh. South Zone

21. Zonal Office Sh. North Zone

22. Land & Estate

23. DEMS

24. Building

25. Electrical

Step -1 Confirm the details of the customer where there is the problem Step-2 Enter Proper address like Name / Area Name / Landmark / Street No. with correct spellings. Step-3 Enter only 10 digit correct Mobile Number Step-4 If the detail of the customer already exists in the CRM then confirm the detail Step-5 Select the type of complaint and raise the ticket Step -6 An sms with the ticket number is automatically sent to the customer’s mobile.

NOW THE PROCESS OF OUTBOUND STARTS

INBOUND PROCESS IN EDMC

OUTBOUND PROCESS IN EDMC

SMS TO Concern Officer

CALL TO Concern Officer WITHIN 5 MINUTES

SMS TO CUSTOMER

INFORM THE TIME IT WILL TAKE TO RESOLVE THE PROBLEM / TIME GIVEN BY OFFICER

CALL TO CUSTOMER For Confirming whether problem resolved or not

CUSTOMER IS SAYING PROBLEM NOT RESOLVED

CLOSE THE TICKET AND SEND THE CLOSING

SMS TO CUSTOMER WE ESCALATE THE

PROBLEM TO NEXT LEVEL OFFICER

Pending Complaints Status Summary Report Till 4th August-2014

Sr. no. Departments Total

Complaints

Complaints

Resolved

Complaints

Pending 24 Hours 1 to 4 days

More than 4

days

1 Advertisement 20 20 0 0 0 0

2 Ayush 5 5 0 0 0 0

3 CSD 15 15 0 0 0 0

4 DEMS 1867 1844 23 4 3 16

5 DHA 2 2 0 0 0 0

6 Education 24 23 1 0 1 0

7 Electrical 166 151 15 0 4 11

8 Engineering 1848 1744 104 5 5 94

9 Factory licensing 28 27 1 0 0 1

10 Horticulture 225 222 3 0 0 3

11 I.T Work 65 65 0 0 0 0

12 House Tax 1 1 0 0 0 0

13 Public Health 513 500 13 4 3 6

14 R.P Cell 36 36 0 0 0 0

15 Town planning 1 1 0 0 0 0

16 Veterinary 1137 1066 71 6 9 56

TOTAL 5953 5722 231 19 25 187

CHALLENGES FOR IT/ E-GOVERNANACE

Resistance to change:

People have no desire to change

‘CHALTA HAI SYNDROME’.

The attitudes of the learners is the major challenge while implementing e-Gov in an

organization.

No need, even may be selfish interest (all EDIS, SWM monitoring, services, etc.)

PERCEIVED/ APPARENT LOSS OF POWER/ CONTROL

Learners’ capabilities: Sometimes learners may lack basic computer skills and they may not

have the confidence to adapt to new technology. They may have a negative perception towards

IT and might make the efforts to willingly accept the change.

Constant training/ monitoring required.

Thank You

E-sla

• E-Tendering. • Issue of Birth Certificates—7 Days • Issue of Death Certificates—7 Days • Booking of Park - 1 Day. • Booking of Community Hall- 1 Day. • Issue of Health Trade License- 60 Daysnt. • Issue of General Trade License- 60 Days • Issue of Factory License- 60 Days • Renewal of Factory License- 60 Days.

E-SLA

• Issue of Veterinary Trade License. • Mutation in Property Tax

• Refund of Security Deposits – Booking of park & Community Hall • Online Building Plan Approval.

ESLA- PIPE LINE