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8/18/2019 Information Systems, Operations, & Process Management
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Information Systems,Operations, & Process
Management
Student: Feruza
Supervisor:NAME
Company:Boeing
8/18/2019 Information Systems, Operations, & Process Management
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Agenda• To identify issues andchallenges to Boeing
• To identify gap in Boeing s!usiness strategy
• To develop idea and deviseproper solutions
• To evaluate the idea and
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Introduction to
Boeing
• Esta!lished in $%$&
• 'orld s !iggest aircraftproduction company
• (roducing commercial andmilitary aircrafts
• )perating in %*+ countries
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Objective Finding
.A( ANA/0S1S
2elays in delivering
aircrafts due tofailure to meetdeadlines
Several disputes
due to lac3 ofcommunication #ithsta3eholders
Management(erception .ap
4ualitySpeci"cation .ap
Communication.ap
Service 4uality.ap
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Fact Finding
S')T ANA/0S1S• /eadership position•
/arge scale operations+ 562• Modern design andtechnology• Alliances: NASA and7S air force• /ean manufacturing
• Concurrent delays
since ,**8• 1ne9ectivecommunication• 1ntellectual propertydisputes• /a!or stri3es• /egal proceedings
• 1ncreased demand oftourism
• Chinese aircraftmanufacturing
Strengths 'ea3nesses
Threats)pportunities
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Process Map
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Problem Finding
2elay
E9ectsCauses
1ne9ectiveCommunicat
ion
E=ternal
Factors
SupplyChain 1ssues
Too manychanges at
once
.eneral (ro!lems
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Problem Findingont!
(roduction (ro!lems
Fuel lea3s
1ncorrect installations of fasteners
Supply chain issues
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Idea Finding• 1dea:
To improve supply chain
performance using E5(• 5ationale:
o To avoid concurrent delayso To "ll communication gapo To address service
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Solution Finding$> 1mprove )rganisational
Structure( (eople s perspective )
$> At Business /evel
,> At Functional /evel
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Solution Findingont!
,> Management Change( (rocess perspective )
C?AN.E
5ES7/T
Evolution Adoption
5evolution 5econstructio
n
1ncremental Big Bang
Transformation
5ealignment
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Solution Finding
ont!@> Management Control System(Technology perspective )
7se modern communicationtechnology
Customize or upgrade e=istingEnterprise 5esource (lanning
E5( system
Continuous feed!ac3 and support
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Solution "valuationE A/7AT1)NC51TE51A 2EC1S1)N MAT51D'eig
ht)rg>Str>
M> C?> M>C>S
1mpede delays @ @ = @ %
@ = , & @ = @ %
1mprove performance @ @ = $ @
@ = , & @ = @ %
Cost !ene"trelationship
@ @ = $ @
@ = $ @ @ = $ @
Easy 6
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Idea
ImplementationManagement Control SystemA>1mproving supply chain
performance using E5(
B>Setting up process relationship
through E5(
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Idea
Implementationont!A> 1mproving Supply Chain(erformance using E5($> 2evelop !etter customer insightand interaction,> Achieve glo!al visi!ility in a
demandHdriven supply chain@> /ean manufacturing- glo!al
sourcing- and supplierintegration
G> Managing for higher performance
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Idea
Implementationont!B> Setting up process
relationship using E5(
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#eferences1. Caruso, D. (2009). 4 ways an integrated ERP system improves supp y !"ain per#orman!e.
Microsoft Dynamics , Retrieved #rom$"ttp$%%www.mi!roso#t.!om%dynami!s%en%gu #%industries%manu#a!turing&erp&supp y&!"ain.asp'
2. Co"an, P. (2010). or oeing, t"e *+* Dream iner ig"tmare -ust on/t top. Daily Finance , 21 De!em er 2010.
. Datamonitor (2011). 3"e oeing Company$ !ompany pro#i e. ondon
4. Denning, . (201 ). "at went wrong at oeing5 Forbes , 21 -anuary 201 .6. 7eset", C. (2012). oeing to ui d more wide and g o a 83C : sate ite #or ; 8iror!e. Boeing Media Room . 1+ -anuary 2012.
armon, P. (2006). >ow oeing 8?3 manages usiness pro!esses. BP
Trends Publications , Retrieved #rom$ "ttp$%%www. ptrends.!om%pu i!ation#i es%11&06&P& oeing83 P:&=arretson&>armon.pd#
+. =ates, D. (201 ). oeing *+*/s pro ems amed on outsour!ing, a!@ o# oversig"t. TheSeattle Times, 2 e ruary 201
9. -ung, C. (2011). The m!ortance of "hange Management in Organisations# $ Strategic $nalysis . =RA Ber ag
10. :!= aun, . (200+). oeing s *+* Dream iner >it wit" more De ay ig"tmares. DailyTech , 12 De!em er 200+
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#eferences1. :uawad, -. (201 ). ue ea@ As atest et a!@ #or oeing/s Dream iner. The Ne% &or'
Times , + -anuary 201 .2. ang, -. (2011). C"ina/s de ays on regiona 7et wea@en t"reat to oeing, and 8ir usDuopo y. Bloomberg , 29 eptem er 2011.
. e s, . (2012). oeing, 8 8 sign agreement on mission support #or C 3&100. Boeing Media Room . 20 8pri 2012.
4. eit man, >. (2009). Produ!tion pro ems p ague oeing. inan!ia 3imes, 1 -anuary
2009.6. eit"am , B.8., itner, :.-. and =rem er, D. (19++). ERBF;8 $ 8 mu tip e item s!a e#or measuring !onsumer per!eption o# servi!e Gua ity, (ournal of Retailing,
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$%an you'
(uestion)