Information Sheet

12 Ladders to World Class Performance by Professor David Drennan

Is YOUR organization World Class ?

Most managers strive for world class status,but few know how to achieve it.

The book titled “12 Ladders to World Class Performance” written in 1999 by Professor David Drennan from UK describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be world class performers they are today.

Each of the 12 key benchmarks of world class practice is presented as an ascending ladder,separated into five steps.Drennan and Pennington (co-author) will guide your organization on its journey from Level1,representing ordinary performance,to Level 5 –World Class.

Prof.Drennan in his past seminar and workshop sessions in Petaling Jaya that was successfully conducted for Malaysian corporate executives and senior government servants from 5th to 7thDecember,2005 organised and promoted by Diversified Promotion & Service Sdn.Bhd.(DPS) together with the support of Malaysia Productivity Corporation (MPC) and Asian Productivity Organisation (APO),provided examples of the world’s leading corporations and how to adapt their routes to success to meet the needs of the participants’ own organizations.This journey to world class status is accessible to large and small companies alike.It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day.

Whether you are a chief executive officer or “ketua pengarah”,a manager or a team leader,this World Class Performance seminars with workshop sessions (including the book) is full of sound advice and practical methods that you can put into action today – ideas that will take your team or organization (including government agencies) to levels of performance it has never reached before.

1

There is a great divide in this country for organisations to become world class,but it is not easy to find people to show just what it takes to get to that level of performance.Fortunately,we have successfully invited for the first time the international consultant Professor David Drennan from the UK,author of the widely acclaimed book The 12 Ladders to World Class Performance.

Advisor and consultant to many international companies,Professor Drennan says getting to world class performance standards is not an event,it is a step by step journey,and has written his book specifically so you can see exactly where your company is today on 12 different world class factors.Here are the factors:

1. Aligning Management Objectives2. Customer Focus3. Organising the Workplace4. Visible Measurement Systems5. Managing For Quality6. Eliminating Waste7. Best Operating Practices and Continuous Improvement8. Teamwork9. Staff Empowerment and Involvement10. Rewards and Recoqnition11. Purposeful Communications12. Continuous Learning

Under each of these factors,Professor Drennan has described five levels of performance,from ‘ordinary’ at Level 1,to ‘world class’ at Level 5.When they see the descriptions,most companies place themselves to start with at only Level 1 or 2.But they can also see just what they have to do to take themselves to the next level.That way,they can start Climbing the Ladders to World Class Performance. Note:For more information on this 12 Ladders to World Class Performance,please e-mail to ramlipromoter@yahoo.com or call hp:019-2537165 (Ramli)

2