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Information for Patients and Public Workshop 15th May 2012
Working with your Patient Information Centre
Christine McRoyLibrary & Information Services Manager
BCH Staff Library Tel: 0121 333 8642
Email: [email protected]
Deborah AdamsPatient Information Librarian
Family Health Information CentreTel: 0121 333 8505
Email: [email protected]
Background
Centre established 1998
Deborah in post since 2003
Line managed by various directorates
Part of LIS since 2009
Family Health Information Centre
Drop in Health Information Centre Childhood illness/disability, tests ,
treatments Signposting to local/national
support groups Health Promotion e.g.
diet/nutrition, smoking cessation, physical activity, alcohol awareness
Free internet access Basic benefit information and
signposting and more
……..
What’s the Point?
Patient Empowerment - Informed consent - Informed choice - Self care Shared decision making Improved health
outcomesPromotes healthy
lifestyles/reducing health inequalities
Ensures patients are correctly prepared for procedures thereby reducing risk to patient safety
Helps to set realistic expectations
Integral part of patient journey. Helps to improve overall quality of patient experience
Information V Advice ?
Access to quality health information
Re-enforce key messages
Encourages further dialogue
Facilitates further questions
Use of disclaimer
W H
AP
NI
R
A Awareness
Newsletters
Internet and Intranet
I Induction
Combined LIS presence at staff induction
H Health Promotion
Displays or information on notice boards align with health awareness weeks
N Networking
Public Libraries
Patient Experience groups
Health promotion leads
PALS
P Patient Information Forum
Commonly known as PIF Consumer health information Discussion list Workshops /annual conferences Membership fee
R Resources
Stand / display of leafletsDH Campaign Resource Centre DH publications order lineBritish Heart FoundationUse of the Information Standard
W Websites
Library intranetList of favouritesGuides by Computers
