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Information and data requirements for informed decision-making and
policy formulation
HIGH-LEVEL MEETING ON STRENGTHENING INTER-ISLAND SHIPPING AND LOGISTICS IN THE PACIFIC
ISLAND COUNTRIES
UNESCAP IMO PIFS SPC
23 – 25 JULY 2013 @ SPC PASIFIKA CONFERENCE ROOM, NABUA, FIJI
Megan Streeter – Systems Development Adviser
Content • Overview and Definitions
• Knowledge Pyramid
• DIKW and Records Management
• Communications Management - Social Media
• Resources – HR, hardware & software
• Port data and ICT systems
• Ownership / Stewardship
• Regional data warehouse - EDDIE
• Benefits and Challenges
Knowledge Pyramid
DATA
INFORMATION
KNOWLEDGE
WISDOM
Overview and Definitions • Data – can be converted into information
– Discrete objective facts of little use by themselves
– eg. Numerical quantities, attributes derived from observation, calculation or experimentation (cost, speed, time, capacity, etc)
• Information – has meaning and is organised
– Data with relevance and purpose
– Collection of data and associated explanations, interpretations
• Knowledge – originates in the minds of people / based on information
– Experience, values, contextual information, expert insight, intuition
– Embedded in docs, repositories, routines, processes, practices, norms
• Wisdom
– Ability to identify truth and make correct judgements
– Intellectual capital in org wisdom is application of collective knowledge
Relations between data, information, knowledge and wisdom Source: Adapted from Liebowitz, (2003)
Interesting Facts • Different studies have shown that:
– Information saves time and money
– Middle managers spend up to 25% of their time searching for the information required to do their jobs
– Corporate executives spend more than 20 hrs/week looking for information
– Government agencies primarily engaged in providing information-based services to citizens, businesses and internal clients
– A major portion of staff time in general is used for information gathering, verifying, communicating and preserving for future use.
Sources: Lachance, 2009; Bailey, 2003; EMC/Documentum Partner; Feldman & Sherman, 2001
One view of the data, information, knowledge, wisdom (DIKW) hierarchy (D. Clark, 2004)
Records Management
• From creation to disposal / archiving
• Multiple formats and variations in security control
• Electronic Databases – MS excel, access, SQL, sharepoint, etc
• Networked servers – backup, offsite
• Cloud – sovereignty, online capability,
• CONSIDERATION: MUST BE
• Timely, accurate, complete, cost-effective, accessible, useable
• FEATURES COULD INCLUDE:
• Dashboards, mobile applications, reports,
• WHAT TO RECORD, WHY, HOW, WHEN, FOR WHO, RESULT?
Communications Management
• Plan – implement – monitor and review communications within organisation and externally
• Quality management system
• Processes and Procedures – media liaison, helpdesk, hotline
• Monitoring, Evaluating and Reporting
• Visibility (demonstration of achievements) and client feedback (being part of the solution)
• Specific, Measurable, Achievable, Realistic, Time - SMART
• Focus on RESULTS
• Consider gaps of where we are and where we’d like to be
Social Media • Easy-to-use (key feature) web tools connecting people (social
networking / social reporting)
• User generated content - collaboration, people interacting over content [create and share]
• Tools go beyond content to our connection to that content and each other
• Can be used for development to help turn ideas into action [find, use, curate, organise and reuse content]
• Access to massive global audience fostering larger networks
• Blogs, podcasts, tweets, videos, instant message, etc (Facebook,
Twitter, Hi5Networks, Myspace, LinkedIn
More Interesting Facts
• In-house information services are a vital resource - 40 to 84% managers feel that information provided by their company’s information service leads them to make better decisions or make them consider a new dimension or handle some aspect of the decision making process differently - It is 2.3 times more expensive to provide information from outside sources than from an in-house information/library service. - Organisations without information services/libraries spend about two to four times as much to acquire information as organisations with in-house information services/libraries. Source: Volpe National Transportation Systems Center, 1998
Resource$
• Human – staff capacities and computer literacy
• Regular training and professional development
• Hardware – servers, laptops, desktops, periphery – printers, monitors etc. in numbers
• Sites – internal and external hosting (servers)
• Technologies used – diversity, bandwidth, etc
• Software – interoperability
– PMTA case study of OnePort solution
• Financial, procurement, assets, HR, payroll, etc
• Storage, traffic, user licenses etc
Port Data & ICT Systems
Ownership / Stewardship
• Regional data/information policies – privacy and security
• Intellectual property of data
• Sharing / User agreements – terms and conditions
• Provision of reports to original data owners
• Regional results – analyses of trends to inform decision-making and policy formulation
• Uses of value-added information
• Benefits in reduced costs, risks etc
– Cybercrime (theft, fraud, unauthorised copying…)
– Reliability of content
Regional Data Warehouse – EDDIE SQL Server
Anonymous User
Maritime Member
Aviation Member
Energy Member
Anonymous Login
Secured
Login
EDDIE Administrator
Internet
Intranet
Web Server
File Server
Documents
& Multimedia
EDDIE Pages EDDIE
Data
Contacts
Data
EDDIE
SQL
DB
IRIS
Sharepoint
DB
Intranet
Sharepoint
& Project
Server
IRIS Pages
EDDIE Reports
Benefits and Challenges • Harmonisation of templates – data collection mechanisms
• Pacific data status – storage and access (EDDIE)
• Spatial representation – GIS, mapping, traffic density, etc
• Multiple devices – rapidly evolving tools (smart phones)
• Management tools – dashboards, regular reports, apps
• Information reciprocation – sharing knowledge
• Continuous improvement – evolving with modern technology
• Use of wisdom in decision-making and policy formulation
Are there any questions?
ApraApraApraApraApraApraApraApraApra
HonoluluHonoluluHonoluluHonoluluHonoluluHonoluluHonoluluHonoluluHonolulu
Long BeachLong BeachLong BeachLong BeachLong BeachLong BeachLong BeachLong BeachLong BeachLos AngelesLos AngelesLos AngelesLos AngelesLos AngelesLos AngelesLos AngelesLos AngelesLos Angeles
ManilaManilaManilaManilaManilaManilaManilaManilaManila
Pago PagoPago PagoPago PagoPago PagoPago PagoPago PagoPago PagoPago PagoPago Pago
Port MoresbyPort MoresbyPort MoresbyPort MoresbyPort MoresbyPort MoresbyPort MoresbyPort MoresbyPort Moresby
PusanPusanPusanPusanPusanPusanPusanPusanPusanSan DiegoSan DiegoSan DiegoSan DiegoSan DiegoSan DiegoSan DiegoSan DiegoSan Diego
San FranciscoSan FranciscoSan FranciscoSan FranciscoSan FranciscoSan FranciscoSan FranciscoSan FranciscoSan Francisco
ShanghaiShanghaiShanghaiShanghaiShanghaiShanghaiShanghaiShanghaiShanghai
TaichungTaichungTaichungTaichungTaichungTaichungTaichungTaichungTaichung
TokyoTokyoTokyoTokyoTokyoTokyoTokyoTokyoTokyoYokohamaYokohamaYokohamaYokohamaYokohamaYokohamaYokohamaYokohamaYokohama
BrisbaneBrisbaneBrisbaneBrisbaneBrisbaneBrisbaneBrisbaneBrisbaneBrisbane
SydneySydneySydneySydneySydneySydneySydneySydneySydney
MelbourneMelbourneMelbourneMelbourneMelbourneMelbourneMelbourneMelbourneMelbourneAucklandAucklandAucklandAucklandAucklandAucklandAucklandAucklandAuckland
SuvaSuvaSuvaSuvaSuvaSuvaSuvaSuvaSuva PapeetePapeetePapeetePapeetePapeetePapeetePapeetePapeetePapeete
NoumeaNoumeaNoumeaNoumeaNoumeaNoumeaNoumeaNoumeaNoumea
Total Freq/Yr
500 to 1 ,000200 to 500100 to 20050 to 10020 to 50
1 to 20a l l o the rs
Questions?
“It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.”
Arthur Conan Doyle, Sherlock Holmes
THANK YOU
