INFORMAÇÃO SOBRE O GRUPO BCP

INFORMAÇÃO SOBRE O GRUPO BCP

SUSTAINABILITY REPORT 2016

1


2 CONTENTS

JOINT MESSAGE OF THE CHAIRMAN OF THE BOARD OF DIRECTORS AND OF THE CEO

SUMMARY OF INDICATORS

MAIN HIGHLIGHTS

INTRODUCTION

Sustainability Report

2016 MAIN EVENTS

RELATION WITH STAKEHOLDERS

Sustainability Plan 2014/17

ECONOMIC RESPONSIBILITY

Millennium Network

Shareholders

SOCIAL RESPONSIBILITY

Suppliers

ENVIRONMENTAL RESPONSIBILITY

SUSTAINABILITY INDEXES

METHODOLOGY

4

5

6

7

7

8

9

10

11

12

13

15

16

21

23

26

27

30

31

33

37

40

41

43

46

48

53

54

Banco Comercial Português, S.A.



3

Nuno Amado


4 JOINT MESSAGE

JOINT MESSAGE OF THE CHAIRMANOF THE BOARD OF DIRECTORS AND OF THE CEO

various themes that allowed us to share the art works owned

Nuno AmadoNuno Amado


5SUMMARY OF INDICATORS

SUMMARY OF INDICATORS

Unit 2016(1) 2015 2014 2013 2012 Change %16/15

CUSTOMERS5,482

Million euros 389Number 74,363

94.6%ACESSIBILITIES

Number 1,163618 774545 744112 144 140

mobility 828

Internet 1,700,114261,620

1,268,804Number 2,965

EMPLOYEES Number 7,333Number 8,474

LABOUR INDICATORS(3) Number

26146 171

1,6699,4533,459

Other 1,167Number

2,2259,8203,875

Years 41Number

Permanent 14,8761,044

119 241Number 202

8.2%Internal mobility rate 18.0%

9.1%

99.6%78.9%

HSW visits Number 185

0.0%Number 1 0 0 0 0

4.2%Ratio 1.1

ENVIRONMENT(5)

259,864

MWh 68,055t 1,332

m 239,279SUPPLIERS

Ratio 1 1 1 1 1

91.7%DONATIONS Million euros 1.7



6MAIN HIGHLIGHTS

SUSTAINABILITY

Million eurosDONATIONS

1.7

2016

1.71.7.7

2016

2.2

2014

2.22.22.2

2014

2.0

2015 20101201666201201201444 20120155

Thousand eurosMICROCREDIT ACTIVITY

3,260

2016

3,23,2606060

2016

3,967

2014

3,464

2015

3 967

564

333341349

589 593

Jobs created

Operations aproved

Loans granted

20120120166620120144 20120155

TOTAL ENERGY CONSUMPTIONTJ

20162014 2015

5.9

5.4

5.9

Electricity consumption (MWh) by Employee(*)

Direct Energy

Indirect Energy

575 TJ

2016

621 TJ

2015

702 TJ

249

226 57557575 TJTJTJJ

223

394353

453

2014

344454544

201201201666201201201555201201201444

tCO2e

GHG EMISSIONS (**)

20162014 2015

4.5

3.53.7

Indirect Emissions (Scope 2)

Direct Emissions (Scope 1)

Total emissions by Employee

Indirect Emissions (Scope 3)

65,470

60,391 59,86415,940

14,458 13,723

44,913 45,16148,475

1,020 9791,055

ANNUAL REPORT 2016

MAIN HIGHLIGHTS


7INTRODUCTION

SUSTAINABILITY REPORT

: REPORTING AND COMMUNICATION

th

INTRODUCTION

SUSTAINABILITY POLICY


8 MAIN EVENTS

JANUARY

nd

MARCH

th

APRIL

MAY

th

JUNE

JULY

th

th

SEPTEMBER

OCTOBER

NOVEMBER

rd

th

th

DECEMBER

2016 MAIN EVENTS



9



10

MANAGEMENT OF STAKEHOLDERS

IDENTIFICATION AND INTEGRATION OF EXPECTATIONS


MATERIALITY MATRIX

LOW MEDIUM HIGH

LOW

MED

IUM

HIG

H

ACESSIBILITIES

PARTNERSHIPS WITH NGO AND VOLUNTEERING

ENVIRONMENTAL AND SOCIAL AWARENESS

LOW MEDIUM HIGH

IMPACT LEVEL TO MILLENNIUM BCP

T

IMPO

RTA

NC

E LE

VEL

TO

STA

KEH

OLD

ERS

AWWARA

LUNUNT

MENT

SUSTAINABLE SERVICES AND PRODUCT INNOVATIONCT CT INICC

PROXIMITY AND TRUSTD TRTRU

SHAREHOLDING STRUCTUREUCTUCTU

STRATEGY AND RESULTSRERESUS

MOTIVATION MANAGEMENTAGEGEM

SERVICE QUALITYUAALITLI

REPUTATIONUTATATIT

PHYSICAL AND ELECTRONIC SECURITYNINIC SC S

LABOUR CONDITIONS AND HUMAN RIGHTSMANMAN

IBILBILITIT

CLIMATE CHANGEHANHANG

STAKEHOLDERS MANAGEMENTRSS MAM

VALUES, ETHICS AND CONDUCTCOONDNOO

RISK MANAGEMENTANANAGEG

MANAGEMENT MODELMENMENT

REPORTING AND COMMUNICATIOND CCOMO

ECO-EFICCIENCYEFFICCICCI



11

SUSTAINABILITY PLAN 2014/17

STRATEGY AND RESULTS

Size

Motivation

Share and promote awareness

Partnerships



12



13

MILLENNIUM NETWORK


REPRESENTATIVE OFFICES

ON-SHORE BRANCH

COMMERCIAL PROTOCOLS

COMMERCIAL PROMOTER

REPRESENTATIVE OFFICES, BRANCHES, COMMERCIAL PROTOCOLSAND COMMERCIAL PROMOTER

MA

CA

O 1

CA

NA

DA

USA

UN

ITED

KIN

GD

OM

1

LUXE

MBO

URG

SPA

IN

FRA

NC

ESW

ITZE

RLA

ND

3

GER

MA

NY

1

VEN

EZU

ELA

1

BRA

ZIL

2

SOU

TH A

FRIC

A 1

AU

STRA

LIA

CH

INA

1

5.482 MILLION CUSTOMERSNUMBER OF BRANCHES CUSTOMERS

BRANCHES BREAKDOWN

1,163 MILLENNIUM BRANCHES

618PORTUGAL

368POLAND

176MOZAMBIQUE

1SWITZERLAND

3,137 THOUSANDABROAD

2,345 THOUSANDPORTUGAL

5 THOUSANDMACAO

1,632 THOUSANDMOZAMBIQUE

2 THOUSANDSWITZERLAND

1,499 THOUSANDPOLAND

3 131,499 THOUSAANDNDAANDND

USANDD

D



14

ACCESSIBILITIES

ACCESSIBILITIES

REMOTE CHANNELS AND SELF-BANKING

ATM(*) POS(**)

637,652 130,820 249,474 1,997 46,286

Poland

GROUP TOTAL

BRANCHES’ ACESSIBILITIES

20162014 2015

1,1631,2521,285

Total

Open on Saturday

163

016015014 200162020 015014

89

898

898

191227

112

828

90

894



15

IT SECURITY

SHAREHOLDERS



16

EMPLOYEES

PROXIMITY AND TRUST

53%WOMEN

47%MEN

BREAKDOWN BY GENDERPercentage

Women Men

Women Men

AGE BREAKDOWN BY GENDER – GRI 405-1Percentage

>=50

66% 34%

[30-50[

41% 59%

<30

39% 61%

PROFESSIONAL CATEGORY BY GENDER – GRI 405-1Percentage

Other

50% 50%

Technicians

52% 48%

Commercial

48% 52%

Management

58% 42%

Senior Management

79% 21%

In line with the Sustainable



17

TRAINING

TRAINING

2016 2015 2014 16/15

NUMBER OF PARTICIPANTS (1)

39,350

194,499

68,914

NUMBER OF HOURS

241,384

94,199

171,046

BY EMPLOYEE 32 27



18



19

2nd

TALENT MANAGEMENT

EVALUATION AND RECOGNITION

ESTAMOS ACONSTRUIR O FUTUROSUSTENTABILIDADE

472PORTUGAL472PORTU

595MOZAMBIQUE

6SWITZERLAND

770POLAND

PROMOTIONSNr. of Employees

777770POLAND

6D



20

INNOVATION

EVOLUTION OF STAFF NUMBERS

EMPLOYEES(1)

2016 2015 2014 16/15

TOTAL IN PORTUGAL 7,333 -

Poland 5,964

72 71

2,551

TOTAL INTERNATIONAL 8,587

TOTAL 15,920 -

EMPLOYEES TURNOVER AND MOBILITY

20162014 2015

2,8622,8212,897

Internal mobility

Recruitment

Leavings

20162015

1,969

1,7241,455

1,253 1,3101,437

2014

43711,41

201620152014

Nr. of Employees



21

EMPLOYEES IN COMPLIANCE TRAINING ACTIONS(1)

2016 2015 2014 16/15

747

5,725

TOTAL 6,472

ETHIC AND PROFESSIONAL CONDUCT

COMPLIANCE OFFICE



22

COMMUNICATIONS TO LOCAL JUDICIAL ENTITIES

2016 2015 2014 16/15

196 120 102

176 244

254

750 424

TOTAL 1,376

INTERNAL AUDIT

DISCIPLINARY PROCEEDINGS AS RESULT OF RULES VIOLATION

2016 2015 2014 16/15

Internal rules 16

7

TOTAL 23 41



23

SERVICE QUALITY

SERVICE QUALITY

SATISFACTION SURVEYS

who replied that they are happy or very happy with Internet

rd



24

the 2nd

Index pointsCUSTOMERS SATISFACTION

20162014 2015

80.082.079.0

International activity

Information not available for Switzerland.

20162014 2015

Index pointsSATISFACTION WITH INTERNAL SERVICE

20162014 2015

79.078.774.8

Satisfaction

20162014 2015th



25

COMPLAINTS

CLAIMS

2016 2015 2014 16/15

CLAIMS REGISTERED

20,423

53,940

CLAIMS RESOLVED

18,454

51,894

OMBUDSMAN OF MILLENNIUM BCP

2016 2015 2014 16/15

NEW CLAIMS PROCESSED 33

NEW CLAIMS CONCLUDED 32 42

13 17 20

20 40

28 17

SOCIALRESPONSIBILITY

PORTUGUESE FOOD BANKMillennium bcp has worked, for years, in close partnership with the Portuguese Food Bank, through direct sponsorship buying food, as well as support in the production of bags used in the regular collection of donated food at the national level. In addition, hundreds of Bank Employees regularly



27

SHARING AND PARTICIPATING

PARTNERSHIPS WITH NGO/NON GOVERNMENTAL CHARITABLE ORGANIZATIONS AND VOLUNTEER WORK


5%OTHERHEEROTHHEER

54%CULTURE

26%EDUCATION

15%SOCIAL

DONATIONS ALLOCATED BY INTERVENTION AREA Percentage



28

ENVIRONMENTAL AND SOCIAL AWARENESS

rd

rd



29

th

th

th

th

its 7th



30

FINANCIAL LITERACY



31

and the Instituto de Formação

develop and support initiatives

FUNDAÇÃO MILLENNIUM BCP

th

ability to develop an innovative idea to be presented at the



32

CULTURE

EDUCATION AND INVESTIGATION

th




33

SOCIAL ACTIONS


PRODUCTS AND SERVICES

PRODUCTS INNOVATION AND SUSTAINABLE SERVICES

MICROCREDIT




34

th

FINANCIAL ADVISORY SERVICE (FAS)

20162014 2015

333341341

593589

333

564

349

Operations approved Jobs created

20162014 2015

Thousand eurosMICROCREDIT ACTIVITY

3,260

3,967

3,464

Loans granted

341

593589564

349

20162014 2015

1,0171,120

1,171

Number of operatons

20162014 2015

Thousand eurosMICROCREDT LOAN PORTFOLIO

7,8347,9288,243

Outstanding principal



35

COMPANIES SUPPORT SOLUTIONS


INDIVIDUALS SUPPORT SOLUTIONS



36

SOCIAL INCLUSION


CHARITABLE CARDS



37

SRI FUNDS (SOCIALLY RESPONSIBLE INVESTMENT)

EMPLOYEE BENEFITS

MANAGEMENT OF MOTIVATION

HEALTH AND SAFETY

HEALTH SERVICES(1)

2016 2015 2014 16/15

MEDICAL SERVICES

25,171

8,318

HEALTH INSURANCE

47,286



38

PHYSICAL SECURITY

CREDIT

CREDIT TO EMPLOYEES(1)

2016 2015 2014

Amount Amount Amount

MORTGAGE

719.6 9,973

22.6 323

SOCIAL PURPOSES

10.3 2,910

3.4 907



39

PARENTING

th

SUPPORT TO EDUCATION

CULTURE AND LEISURE

Bebé




40

PercentageSUPPLY CHAIN

91.7%

2016

91.7%

2016

86.5%

2014

HAIN

86.5%

2014

92.8%

2015 20162014 2015

Payment to local Suppliers

SUPPLIERS


41ENVIRONMENTALRESPONSIBILITY

“A CLEAN CITY FOR ME”Integrated in the "More Mozambique for Me" program, the "A Clean City for Me" project is an environmental education initiative that aims to encourage students to adopt environmentally responsible behaviour in the treatment of waste, by focusing on recycling and its importance for cleaning the city. Each school has in its enclosure a recycling station, to correctly sort the trash deposited daily by students and teachers, for weighing and later collection on a regular basis.



42

environmentally responsible habits


SGD goals 13

SGD goals 15

BCP Group contribution

BCP Group contribution



43

PORTUGAL

CO2

SWITZERLAND

POLAND

CO2

MOZAMBIQUE

MAIN HIGHLIGHTS

ECO-EFFICIENCY

OPERATIONAL ECO-EFFICIENCY



44

OPTIMISATION OF PROCESSES AND EQUIPMENTS

PORTUGAL

2016 MAIN FIGURES

2



45

IMPACT OF THE INITIATIVES

4%4%

E INITIATIVES

45%

MPACT OF THEHE

47%

S VES

44%

17%

35%

INTERNATIONAL ACTIVITY

POLAND



46

SWITZERLAND

MOZAMBIQUE

ENVIRONMENTAL AWARENESS

ENVIRONMENTAL AWARENESS



47

MOZAMBIQUE – SUPPORT TO THE ENVIRONMENTAL AWARENESS OF LOCAL COMMUNITIES

PROJECT FOR THE DECORATION AND PAINTING OF WASTE BINS

PROJECT “UMA CIDADE LIMPA PARA MIM – RECICLA E GANHA” (A CLEAN CITY FOR ME)



48

ECOLOGICAL FOOTPRINT

2

2

2 emissions

ECOLOGICAL FOOTPRINT OF THE MILLENNIUM GROUP PER EMPLOYEE(1)

Unit 2016 2015 2014 16/15

CONSUMPTION PER EMPLOYEE

toners 0.1

Paper 66.1

3.9

m 12.0

MWh 5.9

2

4.5

ENERGY CONSUMPTION

2

CO-GENERATION CENTRE OF TAGUSPARK

Unit 2016 2015 2014 16/15

PRODUCED ELECTRICITY

MWh 11,378

Sold MWh 962 212

MWh 12,399

MWh 38,991

23

PORTUGAL



49

TJDIRECT ENERGY CONSUMPTION(*)

20162014 2015

223226

249

Petrol Diesel Direct EnergyNatural Gas

25

20 1569 46

70

137

162153

2016201620162014 20152015201520142014

(*) Includes Portugal and Poland.

TJINDIRECT ENERGY CONSUMPTION(*)

20162014 2015

353

394

453

Electricity (with cogeneration)Thermal energy Indirect Energy

67

286

81

313

99

354

2016201620162014 20152015201520142014

(*) Includes the eletricity consumption for Portugal, Mozambique (2014-2015), Poland and Switzerland. Does not include data center in Portugal.

22339%

Direct Energy

DIRECT AND INDIRECT ENERGY CONSUMPTION 2016TJ and %

35361%Indirect Energy

36In

(*) Does not include the cogeneration plant and data centre in Portugal neither 2016 energy consumption in Mozambique.

MWhELECTRICITY CONSUMPTION(*)

68,055

2016

68,055

2016

88,789

2014

88,78,78989

2014

76,513

2015 20162014 2015

TOTAL ENERGY CONSUMPTION – GRI 302-1

20162014 2015

5.9

5.4

5.9

Electricity consumption (MWh) by Employee(*)

Direct EnergyIndirect Energy

575 TJ

2016

621 TJ

2015

702 TJ

249

226 5755 TJTJ

223

394353

453

2014

34454

201620152014

(*) Includes the cogeneration plan in Portugal, excludes the data centre in Portugal and 2016 data from Mozambique.

BET ON RENEWABLE ENERGIES – VIABILITY STUDY OF THE SOLAR PHOTOVOLTAIC (PV) SYSTEM



50

DIRECT GHG EMISSIONS – SCOPE 1 – GRI 305-1

20162014 2015

13.723

14.458

15.940

Direct emissions (Scope 1)

AVAC

Equipment (Electricity and heat)

6.441

5.8444.471

8.614

0

9.252

0

9,500

0

20162014 2015 201620152014

0 00

tCO2E

tCO2eq

INDIRECT GHG EMISSIONS – SCOPE 2 – GRI 305-2

45,161

2016

45,161

2016

COPE 2 – GRI 30GHG EMISSION

48,475

2014

44,913

2015 20162014 2015

9792%

TOTAL EMISSIONS (SCOPE 1, 2 AND 3) IN 2016tCO

2E and %

45,16175%

13,72323%

Direct Emissions (scope1)

Indirect Emissions (scope 2)

Indirect Emissions (scope 3)

GREENHOUSE GAS EMISSIONS - GHG (TCO2E)

2016 2015 2014 16/15

13,723

45,161

979

TOTAL 59,864

CLIMATE CHANGE

(tCO2e)

OTHER INDIRECT GHG EMISSIONS – SCOPE 3 – GRI 305-3

9791,0201,055

Air travelTrain travel

Indirect Emissions(Scope 3)

Travel home-work-homeof Employees

20162014 2015

127

138 141

822 802882

60 3646 00 66

1112

8888

avel

home-workoyees

20142014

446464

113

882

Air t

Indir(Sco

20152015

66060

1114

8880

s

20162016

333636



51

2

WATER CONSUMPTION

PORTUGAL

5% of CO2

5% of CO2

239,279

358,228

554,307

(*) Does not include Switzerland (2014-2016), neither Mozambique (2016).

m³WATER CONSUMPTION – GRI303-1

20162014 2015

358 228

12.0

19.9

32.3

Total water consumption by EmployeeTotal water consumption(*)

2014 2015 20162016

239,279239,279

WATER CONSUMPTION IN PORTUGAL (m3)

2016 2015 2014 16/15

network 146,486

19,981

TOTAL 166,467

USE OF MATERIALS AND WASTE PRODUCTION

2,447

53 3

2,274

62 2

MATERIALS CONSUMPTION – GRI301-1t

20162014 2015

2 447

2,3392,503

2,643

Total Consumption

Paper and cardboard Plastic

Link cartridges and toners(*)

53 33 62 2222

201620166201420144 201520155

(*) Does not include Mozambique (2016).

2,572

67 4

PORTUGAL

PORTUGAL



52

WASTE PRODUCED BY GROUP MILLENNIUM (t)

2016 2015 2014 2016 2015 2014 2016 2015 2014

278.5 26.7 1.2

224.6 22.9 1.0

TOTAL 503.1 49.7 2.3

ENVIRONMENTAL PERFORMANCE – GROUP BCP

2016 2015 2014

values

ELECTRICITY(*) MWh 79,433 -9%

ENERGY

575 -7% 702

223 -2%

353 -11%

WATER m 239,279 -33%

WASTE PRODUCED t 555 -53%

MATERIALS

t 2,339 -7%

t 2,274 -7%

t 62 17%

t 2 -12% 4

CO2

259,864 -0.9%

213,723 -5%

246,140 0%

PORTUGAL


54RECOGNITION – SUSTAINABILITY INDEXES

Material Issue: BANK'S REPUTATIONThroughout 2016, the BCP Group was listed in several sustainability indexes.

In Portugal, pursuant to the evaluation carried out by Analyst ESG (Environmental Social Governance) – Vigeo -, European leader in assessing sustainability and social responsibility, Millennium bcp: i) was listed in the index “Ethibel Excellence Europe", which includes the 200 European companies with the best performance in terms of sustainability; ii) was recognised in the “Ethibel EXCELLENCE Investment Register”, translating its high performance in terms of Sustainability practices for the market and potential investors.

As a result of the assessment made by the Analyst – Sustainalytics – it was also listed in the "STOXX Europe Sustainability" and "EURO STOXX Low Carbon" and the STOXX Europe 600 Low carbon. It also made part of the index ESG of the analyst – ECPI – “Global Developed ESG best in class – Equity” and of “ET Carbon Ranking” of – ET Index Research.

Group BCP was also part of the sustainability indexes "FTSE4Good Global Index” and "FTSE4Good Europe Index”, of the analyst FTSE Russel.

In the 2016 edition of CDP – Carbon Disclosure Project, BCP Group was classified under “Leadership”, with an “A-”.

In Poland, Bank Millennium was listed for the ninth consecutive time in the RESPECT Index. This assessment project managed by the Warsaw Stock Exchange together with the Stock Exchange Association and an external auditor, seeks to recognise companies that are managed in a responsible and sustainable manner. The index is composed of companies that meet the most demanding standards in terms of corporate governance, reporting criteria, investors relations, environmental management, involvement with the community and with the employees.

RECOGNITION - SUSTAINABILITY INDEXES



55RECONHECIMENTO – ÍNDICES DE SUSTENTABILIDADEMETHODOLOGY

SUPPORT FOR SAILINGMillennium bcp sponsors a wide variety of social, cultural, sporting and educational activities as part of our social responsibility strategy. The sailboats pictured above belong to Clube Naval de Cascais and are used for courses for children and adults with special needs.

METHODOLOGY


56

SCOPE OF THE REPORT

REPORT LIMITATIONS

CALCULATION CRITERIA

SOCIAL INDICATORS

ENVIRONMENTAL INDICATORS GRI 301-1

METHODOLOGY

METHODOLOGY


57

GRI 302-1

ENERGY – FUELS (SOURCE: GRI)

2013 – LHV

Natural Gas

Gasoline

Gasoline

m Natural Gas

1 kWh

GRI 303-1

GRI 305-1 to 305-3

PORTUGAL

Factor – 2015-2016 Source – 2015-2016

2/

2/kwh

2/kwh

PORTUGAL

Factor - 2016 Source - 2016

2/

2

2

2

22/kwh

2/kwh

2/kwh

METHODOLOGY


58

POLAND


2/

2/kwh

2/kwh

2 2/kwh

2/kwh

2 2/kwh

2/kwh

2

2

2/kwh

2/kwh

SWITZERLAND


2

2

2

2

2

2/kwh

2/kwh

PRODUCTION OF ELECTRICITY MIX

PORTUGAL MIX – 2015-2016

Hydro

Wind

Other Renewable

Natural Gas

Fuel oil

METHODOLOGY


59

MIX - 2014 MIX – 2015-2016 Source – 2015-2016

MOZAMBIQUE

Oil

Gas

POLAND

Oil

Gas

SWITZERLAND

Oil

Gas

EMISSION FACTORS - FUEL (SOURCE: UNL, EDP, IPPC)

Petrol

CO2

CH4

N2O

Diesel

CO2

CH4

N2O

LP Gas

CO2

CH4

N2O

Natural Gas

CO2

CH4

N2O

HVAC – PAG

HFC-222

2

R4102

METHODOLOGY


60

EMISSION FACTORS – TRAVELS

Plane

<5002

500-16002

Long >16002

Train2

Bus2

GRI 306-2

Investors Relations

Documents

INFORMAÇÃO SOBRE O GRUPO BCP