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Infor Concierge Browser References

This document describes the list of supported browsers, browser recommendations and known issues.

March 2020

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Contents Infor Concierge Browser References ....................................................................................................................... 1 Supported operating systems ................................................................................................................................... 3 Browsers Supported .................................................................................................................................................. 3 Screen resolution ....................................................................................................................................................... 3 Browser Recommendations ...................................................................................................................................... 4 Internet Explorer ........................................................................................................................................................ 4 Enable use for TLS (Transport Layer Security) 1.2. ................................................................................................ 4 Temporary Internet Files ........................................................................................................................................... 6 Trusted Sites ............................................................................................................................................................ 10 Google chrome ........................................................................................................................................................ 12 Enable use for TLS (Transport Layer Security) 1.2. .............................................................................................. 12 Temporary Internet Files ......................................................................................................................................... 15 Trusted Sites ............................................................................................................................................................ 16 Other Recommendations ........................................................................................................................................ 20 Logging into Infor Concierge ................................................................................................................................... 20 Log off Infor Concierge ............................................................................................................................................ 21 Verify HTTPS transactions are open for ports 443................................................................................................ 21 Browser Message “Your current browser configuration is not supported” ........................................................... 22

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Supported operating systems

Infor Concierge® recommends that you use one of these operating systems:

• Windows 8.1 (desktop mode)

• Windows 10

• Mac OS 10.10

• Mac OS 10.11

Browsers Supported

Infor Concierge® recommends that you use one of these browsers:

• Internet Explorer 11

• Chrome for Windows and Mac OS.

• Safari 11.x and 12.x for Mac OS only

• Safari 9

• Microsoft Edge

Screen resolution

Infor Concierge® recommends the following screen resolutions:

• Desktop – 1280px and up

• Tablet - between 768px and 1279px

• Mobile - between 320px and 767px

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Browser Recommendations

The following sections describe the steps to configure your browser’s Temporary Internet Files and

Trusted Sites.

Internet Explorer

Enable use for TLS (Transport Layer Security) 1.2.

To enable the use of TLS 1.2 in Internet Explorer, click the Tools option and select Internet

options.

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On the popup, go to the Advanced tab and find the Security category.

In the list select the Use TLS 1.2 check box, and then clear the TLS 1.0 and TLS 1.1 options and

then click OK

Close the browser and restart Internet Explorer.

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Temporary Internet Files

The Infor Concierge® development team periodically deploys new updates and features. To ensure

the newer code is loaded correctly, you may need to occasionally clear the browsers cache and

history.

To clear your browser history in Internet Explorer, click Tools and select Delete Browsing History.

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In the Delete Browsing History dialog, select the applicable browsing history check boxes for any

items you want to delete, and then click Delete.

NOTE: click the “about deleting browsing history” link to access a Microsoft guide for viewing and

deleting your browsing history in Internet Explorer.

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Internet Explorer includes the option to check for newer versions of stored pages when visiting a

webpage. This option is recommended for Infor Concierge®.

To enable this option, open Internet Explorer and select Tools > Internet Options

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From the Internet Options, on the General tab, select the Settings button in the Browsing History group.

Then below Check for newer versions of stored pages, select Every time I visit the webpage

Click OK and then click OK again at the Internet Options page

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Trusted Sites

It is also recommended but not required that you define Infor Concierge® as a trusted site. If you

encounter a problem while using Infor Concierge®, you should add it as a trusted site.

To add Infor Concierge® as a Trusted Site using Internet Explorer, open Internet Explorer and

select Tools > Internet Options

From the Internet Options, select the Security tab, select the Trusted Sites zone, and then click

the Sites button.

From the Trusted Sites, and “Add this website to the zone,” enter *.cloud.infor.com and click the

Add button.

NOTE: When adding this trusted site uncheck the option to require server verification (https:)

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The trusted sites are displayed. Click the Close button.

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Google chrome

Google Chrome is the preferred browser for Infor Concierge®

Enable use for TLS (Transport Layer Security) 1.2.

Open the Windows Control Panel.

In the search box on the taskbar, type control panel, and then select Control Panel.

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Select Internet options.

On the popup, go to the Advanced tab and find the Security category.

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In the list select the Use TLS 1.2 check box, and then clear the TLS 1.0 and TLS 1.1 options and

then click OK

Close the Internet Settings and Restart Google Chrome.

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Temporary Internet Files

The Infor Concierge® development team periodically deploys new updates and features. To ensure the

newer code is loaded correctly, you may need to occasionally clear the browser’s cache and history.

To clear the browser cache using Google Chrome, click the Chrome menu and select Settings.

On the Settings Page, select Privacy & Security from the left-hand tab navigation, and then select

Clear Browsing Data

From the Clear browsing data window, you can select either the Basic or Advanced Tab.

On each tab, select the checkboxes for the types of browser data you want to remove. Use the drop-

down menu to select the amount of data that you want to delete. To delete everything, select Time range

= All time, and then click Clear data.

NOTE: Google Chrome does not offer an option to check for newer versions of stored pages.

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Trusted Sites

It is also recommended but not required that you define Infor Concierge® as a trusted site. If you

encounter a problem with using Infor Concierge®, you should add it as a trusted site.

To add the Infor Concierge® as a Trusted Site using Google Chrome, click the Chrome Menu and

then select Settings.

Scroll to the bottom of the Settings page and select Advanced

Scroll down to System and select Open your computer’s proxy settings:

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On the Settings page, select the Status tab from the left-hand navigation, and then select

Network and Sharing Center

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On the Network and Sharing Center panel, select Internet Options from the lower left-hand

navigation.

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From the Internet Options, select the Security tab, select the Trusted Sites zone, and then click

the Sites button.

From the Trusted Sites, and “Add this website to the zone,”

enter *.cloud.infor.com and click the Add button.

NOTE: When adding this trusted site uncheck the option to require server verification (https:)

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The trusted sites are displayed. Click the Close button.

Other Recommendations

The following recommendations are provided to ensure your Infor Concierge® browsing

experience is optimized.

Logging into Infor Concierge

To access Infor Concierge®, use the URL’s https://concierge.infor.com to display the login page,

and enter your credentials to complete the login process.

Please do not use a URL to bypass the normal login process by defining it as a browser favorite

or a browser home page.

Following the normal login process:

1. Allows proper session initialization of your account information as relevant to your login

credentials.

2. Directs you to the fastest responding web server instead of re-using the previous web

server cache information from the prior day.

3. The site map and user workflow is designed to originate from the home page.

4. Ensures proper routing and account cache refresh after a code deployment / Site

maintenance.

5. Ensures the tested and validated user flow coming in from the login page works properly.

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Log off Infor Concierge

When you have finished using Infor Concierge®, you should use the “Sign Out” option below the user menu. This will ensure that all residual programs, session history, settings, cookies, cache, etc. is closed / removed correctly.

You should also log off Infor Concierge® at the end of every workday. When you log in the next day, you will be routed to the web server that will offer you the best performance available.

Verify HTTPS transactions are open for ports 443

Infor Concierge® uses HTTPS transmissions using port 443. To ensure proper connectivity firewalls

should be configured to allow traffic to pass over port 443.

To test that connectivity on port 443 exists, open a web browser and type

https://concierge.infor.com:443 in the Address bar, and then press ENTER.

If you can access the Infor Concierge® web site each, then port 443 is accessible.

If your browser displays an error message such as "connection timed out," the corresponding port

may be blocked.

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Browser Message “Your current browser configuration is not supported”

Open the Internet Explorer Compatibility View Settings by selecting Tools and then Compatibility

View Settings

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Clear these options:

• Display all websites in Compatibility View

• Display intranet sites in Compatibility View