EMPLOYEE SATISFACTION IMPROVES WHEN USING A SINGLE PLATFORM

SURVEY SAYS:SURVEY SAYS:

www.samanage.com

- Rich Eells, Atlanta Gastroenterology

“The more departments we incorporated into Samanage, the more valuable it became.”

Adopting a service management tool across business units is a no-brainer.

Areas Adopting Service ManagementPercentage of organizations

HR/human capital38%

Store, access, and analyze data from one database rather than

separate systems for HR, facilities, payroll, etc.

Consolidate multiple systems to create a

single record of truth in the organization.

Employees can submit every ticket and request

through one portal instead of chasing

multiple contacts across departments.

• HR, facilities, customer service/support, finance, and training are far from the only departments that could benefit from consolidated service.

• Legal, marketing, transportation, health and safety, sales, creative services,

engineering, and more were also called out by survey respondents.

The ultimate goal of the service desk is, and always has been, to provide value to customers. Employees are your internal customers, and they need

faster ways to connect to the resources that help them do their jobs.

For more ideas on streamlining service beyond IT, download our ebook, "150 Ways to Automate Service Management Throughout Your Organization."

NAME A SERVICE PROVIDER OUTSIDE OF ITWOW! This is an easy one. In fact, organizations

of all sizes and industries are using ITSM tools more like full service platforms for every department.

THE BENEFITS OF A SINGLE PLATFORM

WHO’S DOING IT?

IMPACT ON THE WORKFORCE

58%

2014 2018

Facilities

Finance

Training

Other

Customer Service/support

38%

52%

74%

43%

24%

33%

30%

18%

12%

27%

PERCENTAGE OF ORGANIZATIONS

How has Employee Satisfaction Changed Since

Expanding Service Management Outside IT?

How has Productivity Changed Since Expanding

Service Management Outside IT?

Source: HDI Trend Report (Expand Service Management) | © 2019 Samanage Ltd. All Rights Reserved.

INCREASED52%

INCREASED75%

43%

5%

STAYED THE SAME

23%STAYED THE SAME

DECREASED

2%DECREASED

ESAT EMPLOYEEPROACTIVITY

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