Upload
others
View
9
Download
0
Embed Size (px)
Citation preview
1
1
Copyright 2017 State Volunteer Mutual Insurance Company
Influence Your Culture
2
Objectives
Describe the challenges in creating a positive organizational culture and the impact of physician burnout
Identify tools and mechanisms to influence organizational culture while boosting one’s own emotional intelligence and coping skills
33
2
4
What
4
5
Culture
Set of shared attitudes, values, goals and practices that characterizes an institution or organization
Behaviors
Values & Goals
Beliefs & Attitudes
5
6
Culture Determines…
Healthy Toxic
UnacceptableAcceptable
UnimportantImportant
WrongRight
UnworkableWorkable
6
SUCCESS
3
7
Why
7
11970
The Average American now
extramonth a year
than in
8
Did you know?
Americans work on average …
499 hours more than
the French
260 hours more than the British
137 hours more than
the Japanese
9
4
PRODUCTIVITY
has increased
400%for the Average American since 1950 10
WORKANYTHING ELSE
AMERICANS SPEND
MORE TIME ON
RELATED ACTIVITIES THAN
12
Engaged Employees=Successful Organizations
202%Outperform
those without
by up to…
12
5
13
How Are Physicians Doing?
Burnout
• Emotional exhaustion• Depersonalization• Feelings of low achievement & decreased effectiveness
Causes
• Loss of control• Increased performance measurement• Increasing complexity of care, EHRs• Inefficiencies in practice environment, altered work flows & patient relationships
Impact
• Higher among physicians than other industries• Increases cost of healthcare• Increases potential for errors• 300-400 physicians commit suicide each year
13
14
Video – Ripple Effects
14
15
The Good News
9 out of 10 physicians
are “satisfied” with their
career choice
Altruistic
Committed to
profession
Address complex problems
Trained to embrace
challenges
Grueling training
15
6
16
I t ’s where you
SPEND
y o u r t i m e16
17
i sn ’ t i t t ime we
EXPEND
s o m e e n e r g y17
INVESTING
i n o u r
p r o f e s s i o n a l c u l t u r e18
7
19
Getting Started
19
20
courageous
20
2121
responsible
8
22
passionate
22
23
How
23
2424
Practical Suggestions
Competent staff– Hire for attitude– Training– Communicate– Adopt a Code of Conduct
Establish a chain of command– Practice executive– Advanced practice practitioners
Delegate Eliminate distractions, be
efficient Take advantage of available
resources
9
25
Communication
25
Assertive
Passive Aggressive
Respecting your rights AND the rights of others
Respecting others rights but NOTyour own
Respecting your own rights but NOTthe rights of others
26
Be Assertive
Behavior
Action-oriented, firm
Realistic in expectations,
fair & consistent
Communication style
Attentive, confident, relaxed posture
Expressive tone &
gestures
Confrontation & problem solving
Confronts problems at the time they
happen
Does not let negative
feelings build
26
27
Assertiveness
We both matter
“I” statements
Put $$ in the relationship account
Describe situations objectively
Honesty with compassion
Demonstrate emotional intelligence (EQ)
27
10
28
Emotional Intelligence (EQ)
How we:
Manage behavior
Navigate social
complexities
Make personal decisions
28
Achieve positive results
29
Emotional Intelligence
• Perceive your emotions• Aware of them as they happenSelf Awareness
• Flexible• PositiveSelf Management
• Pick up on emotions of others• Understand what is occurringSocial Awareness
• Use emotions to manage interactions successfully
Relationship Management
29
30
Impact of High Emotional Intelligence
90% of top performers
58%
42%
Job Performance
11
3131
Exercise Your Emotional IQ
Self aware
Self control
Remove yourself
Empathy
Listening
Resolve conflict
Cooperate
3232
Signs You’re Burning Out
Health issues Cognitive difficulties Difficulty with work &
personal relationships Taking work home with you Fatigue Negativity Decreased satisfaction Losing motivation Performance issues Poor self care
32
3333
Creating Happiness
Gratitude
Label negative feelings
Make a decision(s)
Lend a hand, volunteer
Be social
Make an appointment with yourself
33
12
34
Healthy Coping
Disconnect Pay attention to body signals
Schedule relaxation Exercise
Surround yourself with the
right peopleStay way from pills & alcohol Get organized Take regular
breaks
Lean on your support system
Quash the negative talk
34
35
Ways to Begin Connect
strengths and passion to work
Establish core values
Make decisions reflective of core
values
TransparencyAppreciation
Respect –colleagues,
employees & patients
Choose your attitude
35
36
Closing Thought
“I am not a product of my circumstances. I am a product of my decisions.”
Stephen Covey
36
13
3737
Questions
Stephen Dickens, JD, FACMPEAssistant Vice President
Medical Practice [email protected]
615.846.8336
38
References
Bradberry, Travis. 12 Habits of Genuine People. www.linkedin.com, accessed 04.17.2017.
Bradberry, Travis, Signs You’re Burning Out (And How To Stop It). www.linkedin.com, accessed 03.06.2017.
Bradberry, Travis, These Things Will Make You Much Happier. www.linkedin.com, accessed 06.26.2016.
Bradberry, Travis. Wise Habits of Supremely Happy People. www.linkedin.com, accessed 05.04.2016.
Engaged Employees Infographic, http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/, accessed 05.11.2017.
Filip, Iulia. 11 Ways Physicians Can Stay Active. Physicians Practice, 05.03.2017
Jaspen, Bruce. Sorry Trump: There’s Huge Interest In Being A Doctor. Forbes, 04.02.2014.
Noseworthy, John, et al. Physician Burnout Is A Public Health Crisis: A Message To Our Fellow Health Care CEOs. http://healthaffairs.org/blog/2017, accessed 05.03.2017.
Perna, Gabriel. The Damaging Culture of Medicine and Physician Suicide. Physicians Practice, 05.01.2017.
www.numbersleuth.org
39
Recommended Reading & Tools
The 21 Indispensable Qualities of A Leader & The 21 Irrefutable Laws of Leadership - John C. Maxwell
Life’s Little Instruction Book - H. Jackson Brown What Exceptional Leaders Know - Tracy Spears & Wally
Schmader Emotional Intelligence – Travis Bradberry & Jean Greaves Strengths Finder - Tom Rath Now, Discover Your Strengths - Marcus Buckingham &
Donald O. Clifton Hiring For Attitude - Mark Murphy Why Leaders Fail – Peter B. Stark & Mary C. Kelly
39