Industry Health and Safety and COR Program Business Plan ......Overall responsibility for the program, including both Health and Safety Association (HSA) and Certificate of Recognition

INDUSTRY HEALTH AND SAFETY AND CERTIFICATE OF RECOGNITION PROGRAM Business Plan 2015 - 2018

R. 17 September 2014

go2hr IHS and COR Business Plan 2015-2018 September 17, 2014

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Table of Contents

Background ................................................................................................................................ 3

About go2hr ............................................................................................................................ 3

go2hr’s Partnership with WorkSafeBC .................................................................................... 3

Staffing ...................................................................................................................................... 4

Governance ............................................................................................................................... 5

go2hr’s Board of Directors 2014-2015 .................................................................................... 5

Technical Advisory Committees .............................................................................................. 6

Accommodation .................................................................................................................. 6

Food & Beverage ................................................................................................................ 6

Ski ...................................................................................................................................... 7

Strategic Objectives and Supporting Activities ........................................................................... 8

Program Administration & Management ................................................................................. 9

Strategic Objectives: ........................................................................................................... 9

Stakeholder Engagement ......................................................................................................10

Strategic Objective: ............................................................................................................10

Occupational Health and Safety Awareness and Education ..................................................11

Strategic Objectives: ..........................................................................................................11

Certificate of Recognition Program ........................................................................................12

Strategic Objectives: ..........................................................................................................12

Industry Health & Safety Program Performance Measures .......................................................13


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BACKGROUND

About go2hr

go2hr is BC’s tourism and hospitality human resource association responsible for coordinating the tourism industry’s labour market strategy, a key component of the BC tourism industry’s growth plan. This includes developing strategies to enable BC tourism and hospitality businesses to recruit, retain and train employees. Since 1979, go2hr has served BC’s tourism and hospitality industry with programs and services that support its growth and success. Formally known as the Hospitality Industry Education Advisory Committee (HIEAC), the organization was rebranded as go2 in 2003 to reflect a new direction and expanded mandate as the “go-to” place for the industry’s human resources needs. In 2014, go2hr updated its branding to better reflect our primary mandate as the tourism HR association. For more information about go2, visit www.go2hr.ca.

go2hr’s Partnership with WorkSafeBC

In 2006, WorkSafeBC approached go2 to take on the role of the safety association and Certifying Partner for the tourism, hospitality and food and beverage industries. After considerable consultation, five major industry associations (BC Hotel Association, Canadian Restaurant and Foodservices Association, BC Restaurant and Foodservice Association, Canada West Ski Areas Association, Alliance of Beverage Licensees of British Columbia) endorsed this concept and signed letters of support for go2 to take on this role on behalf of the industry. A contract with WorkSafeBC was signed in January 2009 and go2 created an Industry Health and Safety (IH&S) program to develop and execute a plan to deliver these services. The ultimate goal of these programs is to reduce injuries and improve workplace safety for the industry.


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STAFFING

Overall responsibility for the program, including both Health and Safety Association (HSA) and Certificate of Recognition (COR) budgets and operations, rests with the CEO and Director, Industry Workforce Development. The Director has direct responsibility for the operations, managing a team of 3 full-time professional staff, 2 of whom are dedicated exclusively to the health and safety initiatives. The Business Development Manager, Industry Health & Safety manages daily HSA activities and programs and engages with industry for both HSA and COR activities. Also reporting to the Director, the Industry Health and Safety Specialist is responsible for the day-to-day activities of the COR program, and directly interfaces with industry employers and program auditors. This portfolio also receives support from the Customer Service Manager, Industry Training and corporate services - including marketing & communications and finance.


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GOVERNANCE

Governance of this portfolio is through the go2 Board of Directors with technical input from sector specific industry committees. The go2hr Board of directors currently includes the following individuals and organizations:

go2hr’s Board of Directors 2014-2015

• Kate Dodd (Chair), Director of Finance, Human Resources and Workers Safety, Mount Washington Alpine Resort

• Eda Koot (Vice Chair), General Manager, Delta Vancouver Airport

• Anthony Everett, CEO, Northern BC Tourism Association

• Arlene Hall, Director, HR, Fairmont Waterfront Hotel

• Heidi Romich, Owner/Operator, The Heid Out Restaurant and Brewhouse

• Ian Powell, Managing Director, Paul’s Restaurants Ltd. & General Manager, Inn at Laurel Point

• Jason Forbes, Operations Director – BC, Keg Restaurants Ltd.

• Kate Pelletier, Dean of Instruction, Schools of the Arts, Hospitality & Tourism, Industry & Trades Training, Selkirk College

• Kathy Cooper, CEO, Kootenay Rockies Tourism

• Margaret McCormick, Executive Director, Corporate Transformation, Destination BC

• Michel Duprat, Managing Partner, Fountainhead Pub

• Paul Street, Director, Food and Beverage, Whistler Blackcomb

• Tracy Peterson, General Manager, Ramada Prince George


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Technical Advisory Committees

Three sector-specific IH&S Technical Advisory Committees (TACs) provide strategic direction to go2hr’s Industry Health & Safety program and Certificate of Recognition program. The TACs provide industry feedback and guidance in order to meet the core objectives within the IHS & COR Work Plan. In addition to the TACs, working groups are convened ad hoc for specific projects, such as Small Employer COR program development. The committees represent the major sectors of the industry and have management representation from the following organizations:

Accommodation

• Coast Hotels

• Delta Grand Okanagan Hotel

• Delta Vancouver Suites

• Fairmont Chateau Whistler

• Fairmont Empress

• Fairmont Waterfront

• Harbour Towers Hotel & Suites

• Hilton Whistler Resort & Spa

• Langara Fishing Adventures

• St. Eugene Golf Resort Casino

• Sylvia Hotel

• The Plaza Hotel Kamloops

• Treasure Cove Hotel

• Westin Bayshore

Food & Beverage

• Aramark

• Boston Pizza Internationals

• Compass Group Canada

• Franworks Group of Companies (Original Joe's, Elephant & Castle, State & Main and Land & Sea)

• Green Acres Lakeside Resort

• Joey Restaurant Group

• Marquise & Crothall

• Moxies/Shark Club/Chop/Rockford

• Oak Bay Marine Group

• Tim Hortons

• White Spot Restaurants


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Ski

• Big White

• Crystal Mountain

• Cypress Mountain

• Grouse Mountain

• Hemlock

• Manning Park Resort

• Mt. Seymour

• Mt. Washington

• Panorama Mountain

• Powder King

• Red Mountain

• Sea to Sky Gondola

• Silver Star Resort

• Sun Peaks

• Whistler Blackcomb

• Whitewater


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STRATEGIC OBJECTIVES AND SUPPORTING ACTIVITIES

The overarching goal for the Industry Health & Safety program is: To engage and support the tourism and hospitality industry in creating and continually improving healthy and safe workplaces. To support this goal, there are seven strategic objectives, summarized into four major categories: Program Administration and Management 1. To improve the efficiency of the health and safety and COR program administrative

processes 2. To increase the number of health and safety services provided by go2hr to tourism and

hospitality employers Stakeholder Engagement 3. To increase the number of tourism and hospitality businesses and sectors engaging in

go2hr’s industry health and safety and COR programs Occupational Health and Safety Awareness and Education 4. To assist the industry in effectively creating and maintaining safe and healthy

workplaces through training and available resources 5. To communicate health and safety best practices, trends, and statistics to tourism and

hospitality employers Certificate of Recognition (COR) Program 6. To increase the number of tourism and hospitality businesses certified in the COR

program 7. To contribute to the continual improvement of the COR program and audit process


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Program Administration & Management

Strategic Objectives:

1. To improve the efficiency of the health and safety and COR program administrative processes

2. To increase the number of health and safety services provided by go2hr to tourism and hospitality employers

Objectives Activities Timeframe

To improve the efficiency of the health and safety and COR program administrative processes

Automate and streamline IHS & COR Program administration

2015-2018

Implement a Customer Relationship Management (CRM) system to more effectively communicate with stakeholders

2015-2016

Identify opportunities to minimize paper-based processes and documents

2015-2017

Implement processes to evaluate and improve business plan performance

2015-2018

To increase the number of health and safety services provided by go2hr to tourism and hospitality employers

Identify opportunities to provide additional health and safety services to the tourism and hospitality industry

2015-2018

Identify additional opportunities for partnerships with other health and safety organizations and service providers

2015-2018


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Stakeholder Engagement

Strategic Objective:

3. To increase the number of tourism and hospitality businesses and sectors engaging in go2hr’s industry health and safety and COR programs

Objective Activities Timeframe

To increase the number of tourism and hospitality businesses and sectors engaging in go2hr’s industry health and safety and COR programs

Build relationships with OHS “Champions” in communities to promote go2hr’s industry health and safety and COR programs & services

2015-2018

Identify and engage additional Classification Units (CUs) to engage in go2hr’s occupational health and safety and COR programs

2015-2017

Facilitate regional opportunities to engage with small employers interested in go2hr’s industry health and safety and COR programs

2015-2018


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Occupational Health and Safety Awareness and Education


4. To assist the industry in effectively to create safe and healthy workplaces through training and available resources

5. To communicate health and safety best practices, trends, and statistics to tourism and hospitality employers


To assist the industry in effectively to create safe and healthy workplaces through training and available resources

Provide a searchable library of health and safety resources developed specifically for the tourism and hospitality sector

2015-2018

Provide sector specific occupational health and safety training to the tourism and hospitality industry through workshops, events, and educational technology

2015-2018

Continue to grow and improve go2hr’s annual Tourism Health and Safety Summit

2015-2018

Assist employers in the development of internal occupational health and safety programs

2015-2018

To communicate health and safety best practices, trends, and statistics to tourism and hospitality employers

Identify the needs of industry through dynamic and engaged technical advisory committees and working groups

2015-2018

Identify key issues, messages and trends through effective consultation and research

2015-2018

Collaborate with WorkSafeBC and other sectors on messaging regarding changes to the OHS regulation and initiatives

2015-2018


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Certificate of Recognition Program


6. To increase the number of tourism and hospitality businesses certified in the COR program

7. To contribute to the continual improvement of the COR program and audit process


To increase the number of tourism and hospitality businesses certified in the COR program

Increase the participation in the COR program by new industry sectors and classification units

2015-2018

Increase the participation in the COR program by small employers

2015-2018

Increase the brand recognition of COR as an industry best practice in occupational health and safety

2015-2017

To contribute to the continual improvement of the COR program and audit process

Implement continuous improvement procedures for the COR audit process and tools

2015-2018

Participate in collaborative improvements to COR with WorkSafeBC and other industry sectors

2015-2018

Implement continuous improvement processes to COR Internal and External auditor training and certification

2015-2018


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INDUSTRY HEALTH & SAFETY PROGRAM PERFORMANCE MEASURES

Objective Metric Target 2015-2018

Engagement Employers engaged in health and safety programs Baseline + 20% p.a.

Presentations to industry on health & safety 45

Attendees at industry presentations 4500

Visits to the health & safety website 100,000

New CUs levied under HSA program 5

Education Sector-specific resources available in library 170

Resource library downloads / views 30,000

Training – number of number of course completions 450

OHS Advisor Sessions 72

Attendees at OHS Summits 500

Webinars – number delivered 32

Webinars – registered participants 800

COR New COR employer registrations 72

Net new employers certified for the first time OHS 48

Net new employers certified for the first time RTW TBD

Audits initiated/requested by WorkSafeBC 9

QA Audits done by Certifying Partner 3

External auditors trained and certified for the first time 0

External auditors trained and recertified 6

Internal auditors trained and certified for the first time for large employers

36

Internal auditors trained and recertified for large employers

40

Internal auditors trained and certified for the first time for small employers

30

Internal auditors trained and recertified for small employers

0

Documents

Industry Health and Safety and COR Program Business Plan ......Overall responsibility for the program, including both Health and Safety Association (HSA) and Certificate of Recognition