Induction Policy Practice Guidance Note Date Issued ...…induction process and commenced their first shift (Appendix 1). 2.3 All bank nurses attend the Trust’s Corporate Induction

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust I-PGN-01 – Induction Process and Arrangements for Bank Nurses – V03 – Iss 4 – Feb 20 Part of CNTW(HR)01 – Induction Policy

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Induction Policy Practice Guidance Note

Induction Process and Arrangements for Bank Nurses – V03

Date Issued

Issue 1 – Feb 17

Issue 2 – Oct 17

Issue 3 – Oct 19

Issue 4 – Feb 20

Planned Review

June 2020 I-PGN-01

Part of CNTW(HR)01 Induction Policy

Author / Designation Claire Vesey, Head of Workforce Planning & Development

Responsible Officer / Designation

Lynne Shaw - Acting Executive Director of Workforce and Organisational Development

Contents

Section Description Page No

1 Introduction 1

2 Process for Recruitment and Induction of Bank Nurses 2

3 Maintaining Compliance 2

Appendices – attached to the PGN

Appendix2 Introductory Shift and New Ward Induction – Support Workers

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Appendix 3 Introductory Shift and New Ward Induction – Qualified Nurses

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Appendix 4 Sample Programme – Nurse Bank Induction Day 3 17

Appendix 5 Welcome Letter 18

1 Introduction 1.1 A comprehensive induction programme is of fundamental importance to building

positive relationships with new staff when they join the organisation. It welcomes people, helps them to settle in and to understand the culture and values of the organisation.

1.2 It sets standards and ensures that new staff have clear terms of reference on which

to build their knowledge and motivation to carry out their roles as quickly and effectively as possible, thereby contributing to the quality of patient care. It also provides health and safety reassurances for the organisation.

1.3 Corporate induction events will be provided for all new staff. They will be

supplemented by local induction arrangements. These local arrangements will


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have a core requirement but will also be flexible to be adapted where necessary to meet the needs of the individual, local team, service or department.

2 Process for Recruitment and Induction of Bank Nurses 2.1 Individuals recruited to the Nurse Bank follow a different process to those,

employed to permanent fixed term contracts by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (the Trust).

2.2 A bank nurse does not officially join the Bank until they have fully completed the

induction process and commenced their first shift (Appendix 1). 2.3 All bank nurses attend the Trust’s Corporate Induction Programme (See Appendix

1 of CNTW(HR)01 – Induction Policy) followed by a further one day course covering Moving and Handling of Patients and Cardio Pulmonary Resuscitation (Appendix 4) and receive a welcome letter (Appendix 5).

2.4 Bank Nurses are then given a Local Induction with the Bank Nurse Co-ordination

Team during which they complete a specific Local Induction Checklist, either for Qualified Staff (Appendix 3) or unqualified staff (Appendix 2).

2.5 This information is held by the Nurse Bank Office and a monthly list of those

completing the Local Induction Process is forwarded to Training and Development to enable records to be maintained.

2.6 Nurse Bank staff when they undertake a shift at any new ward would then complete

an Agency / Bank Nurse Induction Shift Checklist which is held by the receiving ward, with a copy given to the bank nurse.

3 Maintaining Compliance 3.1 Information on attendance at the two induction events and the completion of the

Local Induction is recorded and monitored by Workforce Directorate and compliance reports provided to Workforce Training and Development Sub Group.


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Appendix 2

Nurse Bank/Agency – Support Worker

Introductory Shift

and

New Ward Induction

Name

Ward

Telephone No:

Date Shift

Booked by Nurse Bank Administration with:

Location/Site

Please read the information attached carefully and follow the instructions outlined. You will need to identify a Nurse in Charge who will complete the review documentation with you. Please return it to the Nurse Bank office at the appropriate dates*.

Page: Contents

5 Introductory shift details

6 Bank Workers introductory shift/New Ward induction

7 Introductory Shift Comments sheet – Please return when completed to Nurse

Bank Office before a second shift can be allocated.

8 Bank Support Worker 12* week Review documentation

9 Bank Support Worker 9* month Review documentation

10 Bank Support Worker 12* month Review documentation


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INTRODUCTORY SHIFT This introductory shift aims to introduce the new Nurse Bank Worker to the working environment, to colleagues and other workers, to policies and procedures, and codes of conduct etc. The introductory shift takes place following attendance on the Trusts Induction Course. It has been arranged on a ward/unit, by taking into consideration your preferences (where possible) to work in certain environments. The introductory shift has been allocated by Nurse Bank Admin and you will meet with the nurse in charge of the ward when duties commence. You will be allocated a supervisor for the duration of the shift who will also offer you ongoing support. You will be welcomed and orientated to the ward and given a brief outline of ward philosophy, culture and given information on your expected role as a nurse bank support worker. An established / experienced support worker will also be allocated to you who is willing to provide informal support and a “buddy “link up whilst you are working in this care area. The supervisor will explain the contents of the local induction and the additional Nurse Bank checklist which you will both be required to sign and return to the Nurse Bank office. The Nurse Bank new ward induction and local induction sheets should always be completed when you attend a fresh ward, and staff there may also provide you with their local induction as wards differ considerably and it is important that you are familiar with their working practices and surrounding. During your introductory shift you will be able to:

Discuss with supervisor, qualified staff and/or support workers

Watch activities and ask questions

Be provided with information in written form

Be observed by a mentor/qualified staff

Visit to clinical area, ward and department

Undertake specific ward related training – e.g. use of their hoists

Shadow your ‘buddy’ link up nurse If you feel you require any support, guidance, advice, or training etc please raise these matters with your supervisor and together identify measures and a timescale to achieve these. You should revisit these items regularly and raise them for attention on any ward where you have been allocated to work. You will also be required to provide 3 self- review reports during your first year as a Bank Support Worker which must be given to a member of staff to verify, who has worked with you before and is employed in a nursing capacity at Band 5 or above.

Name of Allocated Supervisor

Signature

Print name

Name Of Buddy – Link-up Nurse

Signature

Print name


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Bank/Agency Support Worker - introductory shift*/new ward induction*

Please delete as appropriate

Support Worker

Ward/Unit Date

The purpose of this induction is to familiarise those workers with the unit/ward and enable them to work safely and effectively on the ward. It is the responsibility of the nurse in charge and the bank worker to ensure this induction is carried out. This form must be completed if the bank worker has not worked on the ward before.

One copy must be retained by the Worker. One copy must remain on the ward/unit for audit purposes. One copy must be returned to the Nurse bank office if this is an introductory shift

Explained Explained

Role and function of unit and routines including the use of any equipment, e.g. Hoists

Entry and exit of unit (staff and patients)

Boundaries i.e. appropriate interactions, ward/unit etiquette

Use of Keys , process of accessing keys importance of security

Communication issues and barriers to communication

Treatment Room

Identify sources of support (eg On call manager/ services, other units. Doctor, Night shift co-ordinator, pharmacy )

Whereabouts check/hourly checks

Direct Worker to list of policies on Trust intranet

Emergency fire procedures - system, fire exits, smoke detectors, location of extinguishers, and evacuation procedures.

Recording of observations

Personal safety (informing others of whereabouts, not disclosing personal information etc)

Emergency situations – medical /psychiatric

Personal alarm systems - how to operate, links to other wards

Property procedures

Observation competency assessment completed - (All staff) Checking of controlled Drugs assessment completed. (Support worker only ) Medications management – elearning (Qualified Nurses only)

Any Comments / other areas identified/Additional Guidance : Contact numbers – staff can be contacted by ward staff eg breach of security

Discussion and reading of leave policy.

Visitors policy

Bank/Agency Worker Signature

Print Name

Ward Staff Signature Print name

INTRODUCTORY SHIFT


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Please leave this form and the introductory shift checklist on previous page on the ward for return to the Nurse Bank Office. This will be placed in your personal file and will assist with future developmental needs. Please keep a copy for your future reference. You will not be given and must not accept a 2nd shift until this paperwork has been received in the Nurse Bank Office. Supervisor’s Comments - Please include information on current strengths, any areas for further support, guidance, training and measures/timeframes to achieve.

Signature: Print name: Designation: Date: ------------------------------------------------------------------------------------------------------------------------------ Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures/timeframes to achieve.

Signature: Print name: Designation: Date: Bank Support Worker - 12 Week Review


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The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St. Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.

Nurse Bank Support Worker

Forename: Surname:

12 week review Dates: From: To: Please rate the Bank Support Worker’s ability (please tick appropriate boxes)

Very Good

Good Satisfactory Unsatisfactory

Over all work performance is of high quality and standard

Demonstrates effective communication skills

Demonstrates professional, caring attitude

Ability to work within a team

Demonstrates accurate record keeping skills

Time keeping

Training undertaken Please specify:

Supervisors Comments - Please comment on any of the above topics where unsatisfactory has been ticked. Please include information on current his/her strengths, any areas for further support, guidance, training and measures and timeframes for achievement Signature: Print name: Designation: Date: ----------------------------------------------------------------------------------------------------------------- Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures and timeframes for achievement.

Signature: Print name: Designation: Date:


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Bank Support Worker – 9 Month Review The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St. Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.


Forename: Surname:

9 month review Dates: From last review: To: Please rate the Bank Support Worker’s ability (please tick appropriate boxes)

Very Good


Over all work performance is of high quality and standard.

Demonstrates effective communication skills.

Demonstrates professional, caring attitude.

Ability to work within a team.


Time keeping


Has Bank Worker booked on training courses or planned e-learning to update initial training. If no he/she should make arrangements to complete within 12 months of start date on Bank.

Yes/No

Supervisors Comments - Please comment on any of the above topics where unsatisfactory has been ticked. Please include information on current his/her strengths, any areas for further support, guidance, training and measures and timeframes for achievement Signature: Print name: Designation: Date:

----------------------------------------------------------------------------------------------------------------- Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures and timeframes for achievement.



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Bank Support Worker – 12 Month Review The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St. Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.


Forename: Surname:

12 month review Dates: From last review: To: Please rate the Bank Support Worker’s ability (please tick appropriate boxes)

Very Good


Over all work performance is of high quality and standard.

Demonstrates effective communication skills.

Demonstrates professional, caring attitude.

Ability to work within a team.


Time keeping


Has Bank Worker completed statutory and mandatory training courses or e-learning to update initial training? If no he/she should make arrangements to complete immediately.

Yes/No

Supervisors Comments - Please comment on any of the above topics where unsatisfactory has been ticked. Please include information on current his/her strengths, any areas for further support, guidance, training and measures and timeframes for achievement Signature: Print name: Designation: Date:

----------------------------------------------------------------------------------------------------------------- Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures and timeframes for achievement.



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Appendix 3

Bank/Agency Worker

Qualified Nurse

Introductory Shift

and

New Ward Induction

Name

Ward

Telephone No:

Date Shift

Booked by Nurse Bank Administration with:

Location/Site

Please read the information attached carefully and follow the instructions outlined. You will need to identify a Nurse in Charge who will complete the review documentation with you. Please return it to the Nurse Bank office at the appropriate dates*. Page Contents

12 Introductory shift information

13 Bank Workers Introductory shift/New Ward induction

14 Introductory Shift Comments sheet –Please return when completed to Nurse

Bank Office before a second shift can be allocated.

15 Bank Worker Qualified Nurse 3* month Review documentation




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INTRODUCTORY SHIFT This introductory shift aims to introduce the new Nurse Bank Qualified Worker to the working environment, to colleagues and other workers, to policies and procedures, and codes of conduct etc. The introductory shift takes place following attendance on the Trusts Induction Course. It has been arranged on a ward/unit, by taking into consideration your preferences (where possible) to work in certain environments. The introductory shift has been allocated by Nurse Bank Admin and you will meet with the nurse in charge of the ward when duties commence. You will be allocated a supervisor for the duration of the shift who will also offer you ongoing support. You will be welcomed and orientated to the ward and given a brief outline of ward philosophy, culture and given information on your expected role as a bank worker Qualified nurse. The supervisor will explain the contents of the local induction and the additional Nurse Bank checklist which you will both be required to sign and return to the Nurse Bank office. The Nurse Bank new ward induction and local induction sheets should always be completed when you attend a fresh ward, and staff there may also provide you with their local induction as wards differ considerably and it is important that you are familiar with their working practices and surrounding. During your introductory shift you will be able to:

Discuss with supervisor and other qualified staff

Watch activities and ask questions

Be provided with information in written form

Be observed by a mentor/qualified staff

Visit to clinical area, ward and department

Undertake specific ward related training – eg use of their hoists If you feel you require any support, guidance, advice, or training etc, please raise these matters with your supervisor and together identify measures and a timescale to achieve these. You should revisit these items regularly, reviewed and raise them for attention on any ward where you have been allocated to work. You will also be required to complete three self-review reports during your first year as a Bank Worker, qualified nurse (6, 9 and 12 months) which must be given to a member of staff to verify, who has worked with you before and is employed in a nursing capacity at Band 5 or above. If you wish to discuss any aspects of your role or development needs please do not hesitate to contact the Nurse Bank Manager. NAME OF ALLOCATED SUPERVISOR SIGNATURE ……………………………………………………………………

Print Name…………………………………………………………………….…..


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Bank/Agency Worker – qualified nurse. Introductory shift*/new ward induction* Please delete as appropriate

Qualified Worker ……………………………………………………..

Ward/Unit .……………………………………………………………Date…………………………

The purpose of this induction is to familiarise those workers with the unit/ward and enable them to work safely and effectively on the ward. It is the responsibility of the nurse in charge and the bank worker to ensure this induction is carried out. This form must be completed if the bank worker has not worked on the ward before.

One copy must be retained by the Worker. One copy must remain on the ward/unit for audit purposes. One copy must be returned to the Nurse bank office if this is an introductory shift.

Explained Explained

Role and function of unit and routines including the use of any equipment, e.g. Hoists

Entry and exit of unit (staff and patients)

Boundaries i.e. appropriate interactions, ward/unit etiquette

Use of Keys , process of accessing keys importance of security

Communication issues and barriers to communication

Treatment Room

Identify sources of support (e.g. On call manager/ services, other units. Doctor, Night shift co-ordinator, pharmacy )

Whereabouts check/hourly checks

Direct Bank worker to list of policies on Trust intranet

Emergency fire procedures - system, fire exits, smoke detectors, location of extinguishers, and evacuation procedures.

Recording of observations

Personal safety (informing others of whereabouts, not disclosing personal information etc)

Emergency situations – medical /psychiatric

Personal alarm systems - how to operate, links to other wards

Property procedures

Observation competency assessment completed - (All staff)

Checking of controlled Drugs assessment completed. (Support worker only )

Medications management – elearning (Qualified Nurses only)

Any Comments / other areas identified/Additional Guidance :

Contact numbers – staff can be contacted by ward staff eg breach of security

Discussion and reading of leave policy.

Visitors policy

Bank/Agency Worker Signature:…………………….. Print Name………………………… Ward Staff Signature …………………………………. Print Name………………………...


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INTRODUCTORY SHIFT Please leave this form and the introductory shift checklist on previous page, on the ward for return to the Nurse Bank Office. This will be placed in your personal file and will assist with future developmental needs. Please keep a copy for your future reference. You will not be given and must not accept a 2nd shift until this paperwork has been received in the Nurse Bank Office. Supervisor’s Comments - Please include information on current strengths, any areas for further support, guidance, training and measures/timeframes to achieve.

Signature: Print name: Designation: Date: ------------------------------------------------------------------------------------------------------------------------------ Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures/timeframes to achieve.



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Bank Worker Qualified Nurse - 3 Month Review The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.

Nurse Bank Qualified Nurse

Forename: Surname:

12 week review Dates: From: To:

Please rate the qualified Bank Worker’s ability (please tick appropriate boxes)

Very Good

Good

Satisfactory

Unsatisfactory

Practice is of high quality and standards


Demonstrates effective decision making

Has leadership skills and manages the ward effectively on a shift to shift basis


Deals well with critical situations

Autonomous practitioner

Is diplomatic and respectful when dealing with staffing issues

Utilises government guidelines in practice

Maintains documentation to a high standard

Uses evidence based practice

Works collaboratively with other agencies

Undertakes collaborative care planning with service users, carers and families

Is a patient advocate

Is a role model for junior staff





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Bank Worker Qualified Nurse – 9 Month Review The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.


Forename: Surname:

9 month review Dates: From: To:


Very Good

Good

Satisfactory

Unsatisfactory
















Has Bank Worker booked on training courses or planned e-learning to update initial training. If No - he/she should make arrangements to complete within 12 months of start date on Bank.

Yes/No




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Bank Worker Qualified Nurse - 12 Month Review The Bank Worker has to identify a nurse in charge who can provide information on their work performance and development needs within the clinical setting. Both should complete this feedback form below and return it to the Nurse Bank Office in the Workforce Directorate at St Nicholas Hospital, Gosforth or by Fax 32657 (internal). If you have any queries regarding this matter please contact the Nurse Bank Manager on 0191 223 2359.


Forename: Surname:

12 month review Dates: From: To:


Very Good

Good

Satisfactory

Unsatisfactory
















Has Bank Worker booked on training courses or planned e-learning to update initial training. If no he/she should make arrangements to complete within 12 months of start date on Bank.

Yes/No

Has Bank Worker completed statutory and mandatory training courses or e-learning to update initial training? If no he/she should make arrangements to complete immediately.

Yes/No

Supervisors Comments - Please comment on any of the above topics where unsatisfactory has been ticked. Please include information on current his/her strengths, any areas for further support, guidance, training and measures and timeframes for achievement Signature: Print name: Designation: Date: ------------------------------------------------------------------------------------------------------------------------------ Bank Worker’s Comments. - Please include information on your current strengths, any areas for further support, guidance, training and measures and timeframes for achievement. Signature: Print name: Designation: Date:


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Appendix 4

Nurse Bank Induction Programme - 2017/2018

Day One Timings

Session and Subject

Facilitator

08.45/9.00

Arrival, Welcome Jane Pescod

9.00/10.30 Moving and Handling Jane Pescod

10.30/10.45 Coffee/Tea Break

10.45/12.00

MHA Case Study Observation Policy

Section 17 Leave Policy

Jane Pescod

12.00/12.30 Lunch Break

12.30/13.45 SMART Jane Pescod

13.45/14.45 Controlled Drugs Jane Pescod

14.45/15.00 Coffee

15.00/16.30 BLS

Emergency numbers/equipment

Choking

Jane Pescod

16.15 – 16.30 Expectations and role of nurse bank workers

Return of documents and Closure of day

Jane Pescod / Joanna Kennedy


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Appendix 5 Our ref: ch

Nurse Bank Services Workforce and Organisational Development Directorate

St Nicholas Hospital Jubilee Road

Gosforth Newcastle upon Tyne

NE3 3XT Private and Confidential

Tel: 0191 223 2344

Fax: 0191 223 2361 e-mail: [email protected]

Dear I am pleased to welcome you to the Nurse Bank. The Nurse Bank operates to provide short term cover for shifts. You are not an employee of the Trust and we have no obligation to provide you with work. Similarly you are not obliged to accept any shifts. You will be paid at the rate of £ per annum pro rata.

As a Nurse Bank Worker, you are required to book your availability for work through the SMART eHL system. A demonstration of how the web based system operates was given/will be given at Nurse Bank Induction and you are able to access this through the internet either from your home or within a Trust environment. The Trust will match your availability with shifts requested to be filled, but is under no obligation to offer you work. You need not accept work that is offered to you. The Trust will remove you from the bank list if you do not undertake any shifts in a 6 month period.

You should be aware that qualified Ward staff (and in some instances authorised Ward Clerks) that request and confirm shifts will have access to your Name and Payroll Number for the purpose of viewing and confirming shifts you work. If you are concerned about this please contact me immediately as unfortunately we will be unable to offer you bank shifts without your agreement.

You should keep your availability up to date at all times on eHL. You may be asked to work at any of the Trust’s sites, and the system does allow you to select ward preferences.

You will be paid for shifts worked on the 28th of the following month.

Your pro rata holiday is 5.6 weeks’ paid annual leave per annum including bank holidays. Payment for this is calculated on days worked and paid quarterly in February, May, August and November.

If you are unable to work owing to sickness and have worked for a minimum of 8 weeks prior to sickness, dependent upon your earnings, you may be entitled to Statutory Sick Pay. This will be paid provided you have notified us of your sickness absence which has been certified by a medical certificate. You must not undertake any bank shifts when signed off sick.

mailto:[email protected]


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You are expected to familiarise yourself with Trust Policies and Procedures which are available on the Trust intranet and adhere to them at all times.

You must keep your training up to date in line with Trust requirements. Qualified Nurses cannot take charge of a ward unless they have completed a Trust preceptorship.

The Nurse Bank manager reserves the right to prevent you undertaking duties at any time.

Owing to the nature of your work, this is exempt from the Rehabilitation of Offenders rules. You are therefore not entitled to withhold information about any past convictions, cautions or reprimands which otherwise might be considered ‘spent’. If you are formally cautioned, arrested on any charge or served with a summons or a criminal charge, caution or reprimand, you must inform the Nurse Bank Manager immediately. The Trust will remove you from the Nurse Bank List if you fail to declare relevant information.

You must complete and sign a declaration statement and will be subject to an annual enhanced check by the Criminal Records Bureau. If do not participate in this annual check the Trust will remove you from the Nurse Bank List.

If you have any queries about declarations to be made please contact a Workforce Advisor on 0191 223 2848.

You must uphold confidentiality at all times regarding any information available to you regarding patients, staff or business. You must always respect the confidential nature and security of this information, and your attention is drawn particularly to the need to protect personal data in accordance with the principles of the Data Protection Act If you are required by statute to have state professional registration to practice within the NHS, you must be so registered and provide proof of registration in such form as stipulated by the Trust. It is a condition of remaining on the Nurse Bank that your registration is current and maintained.

Any uniform, protective clothing, keys or other items that may be issued to you, remain the property of the Trust and must be returned when you leave the Nurse Bank. Any loss/cost of replacement incurred by the Trust due to failure to return Trust property may result in costs being deducted from monies owed to you by the Trust.

You have a responsibility for safeguarding and protecting adults and children from abuse, regardless of the setting in which the care takes place. It is your responsibility to be aware of relevant policies which are on the Trust intranet. You must undertake training in order to maintain your skills. Front line practitioners may require support in line with local procedures and should contact the Ward Manager or Nurse Bank Manager in such instances.

If you require further information please do not hesitate to contact the Nurse Bank Manager.

Yours sincerely Nurse Bank Manager

Documents

Induction Policy Practice Guidance Note Date Issued ...…induction process and commenced their first shift (Appendix 1). 2.3 All bank nurses attend the Trust’s Corporate Induction