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Australian Red Cross The Power of Humanity Working as One Induction Handbook

Text of Induction Handbook Low resolution

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    inductionHANDBOOK

  • 12Part 1 - Australian Red Cross August 2012inductionHANDBOOK

    Copyright 2012

    All rights reserved. Except under the conditions described in the Copyright Act 1968 of Australia and subsequent amendments, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner.

    Australian Red CrossNational Office155 Pelham StreetCarlton VIC 3053Tel +61 3 9345 1800Fax +61 3 9348 2513

    [email protected]

  • 13Part 1 - Australian Red CrossAugust 2012inductionHANDBOOK

    Table of Contents

    Part 1 Australian Red CrossYour Induction 1-6

    Australian Red Cross Beginnings 1-9

    International Red Cross Red Crescent Movement 1-12

    Australian Red Cross Today 1-22

    Glossary and Acronyms 1-74

    Part 2 Australian Red Cross VolunteersIntroduction 2-4

    Mutual Expectations 2-7

    Support and Recognition 2-10

    Organisational Policies 2-11

    Part 3 Australian Red Cross StaffIntroduction 3-4

    Information and Records 3-5

    Aurion Self Service 3-5

    Human Resources Strategic Framework and Policies 3-8

    Employment Arrangements 3-14

  • 14Part 1 - Australian Red Cross August 2012inductionHANDBOOK

    AcknowledgementsThank you to all Australian Red Cross and Australian Red Cross Blood Service people who have contributed to the review and development of this Induction Handbook.

    PrivacyAll photographs used throughout this Induction Handbook comply with Australias National Privacy Principles.

    About this handbookThis handbook is designed to assist and support all new workforce members at Red Cross. Part 1 provides an overview of the International Red Cross Red Crescent Movement and also Australian Red Cross. Parts 2 and 3 provide information specific to volunteers (Part 2) and staff (Part 3).

    For further information on any of the content in this document refer to the Red Cross intranet or wiki and to specific links as indicated. You will find a wealth of information on the intranet and on the website, www.redcross.org.au with links to numerous Australian and international sites.

    New information is constantly being added and updated to help you stay abreast of what is happening so you should regularly check these sites.

    FeedbackWe encourage you to send feedback or comments about this handbook to your local Human Resources team member. Your feedback is highly valued and will be taken into consideration in the development of future editions of the Red Cross Induction Handbook.

  • 15Part 1 - Australian Red CrossAugust 2012inductionHANDBOOK

    Welcome from the CEOWelcome to Australian Red Cross. We are proud to be part of the worlds largest humanitarian organisation. Red Cross Red Crescent National Societies currently span 188 countries with millions of volunteers, members and staff worldwide.

    We are committed to building a unified, contemporary national organisation as described in our five year strategic plan Working as One, Strategy 2015.

    Strategy 2015 will ensure that we are truly capable of meeting the needs of the most vulnerable and that all Red Cross people volunteers, members and staff are empowered to do the best they can in their work. Whatever your role is with Australian Red Cross, you are valued and extremely important to our work today and goals for the future.

    We aim to have a workforce culture where all staff and volunteers work together in a collaborative manner and in which innovation is encouraged and fostered. Our work is underpinned by the seven Fundamental Principles of the Red Cross Red Crescent Movement and by the Australian Red Cross Code of Conduct.

    Thank you for choosing to join Australian Red Cross and helping to make the world a better place through the Power of Humanity.

    Kind regards,

    Robert Tickner Chief Executive Officer

  • 16Part 1 - Australian Red Cross August 2012inductionHANDBOOK

    Your InductionHello and welcome to Australian Red Cross.

    We want to make sure that we meet your expectations and that you are clear about what is expected of you as a member of the Red Cross workforce. This handbook underpins a supportive orientation and induction process which includes the timely provision of tools and other resources to help you settle quickly into the organisation and your new role.

    The handbook gives an overview of the International Red Cross Red Crescent Movement or the Movement [the term used to refer to the International Federation of Red Cross and Red Crescent Societies (IFRC) and the International Committee of the Red Cross (ICRC) and the 188 National Societies]. The content includes an explanation of how Red Cross operates at a local, national and global level and provides specific procedural and policy information for new members (both volunteers and staff) of the Red Cross workforce.

    Induction Process

    Your induction program forms part of the Red Cross Human Resources (HR) life cycle approach to staff and volunteer management. The stages of the lifecycle are: plan, attract, engage, develop, support, reward, retain and transition. Induction falls under the engage phase of the lifecycle which begins on your first day with Red Cross.

    The induction process for new workforce members is comprised of two elements: local orientation and participation in a national induction workshop. Your induction will also include role specific elements.

    Local Orientation

    Your local orientation will help you to settle quickly into your work location and role. You will meet your team members and other Red Cross people and be shown your work location and amenities and be made aware of important policies and guidelines. You will also be provided with:

    guidelines and expectations in regard to standards of performance and behaviour

    information to ensure your safety at work

    a detailed role or position description so that you can confidently commence your duties.

    National Induction Workshop

    At the national induction workshop you will meet others new to the organisation as well as increasing your understanding of the work environment, our culture and your rights and responsibilities as a member of the Red Cross workforce.

    The workshop includes information about the structure and governance of the organisation, Red Cross services and programs and how we work.

    New staff members should attend the national induction workshop within the first six weeks of commencement. Volunteers should attend the volunteer specific induction workshop within the first two months of commencement.

  • 17Part 1 - Australian Red CrossAugust 2012inductionHANDBOOK

    Red Cross Induction Resources

    A combination of written information, on the job training and orientation are incorporated into the orientation and induction process. Information received will include the items listed below.

    Information which you receive at, or before commencement of your role

    New volunteers receive:

    position description

    reporting requirements

    consent to check and release National Police Record form

    Work Health and Safety (WHS) and Equal Opportunity (EO) information

    Working As One - Strategy 2015 brochure

    a copy of the Code of Conduct brochure

    all the information you need to operate effectively from day one.

    New staff receive:

    employment agreement or letter of appointment

    position description

    superannuation form

    tax file number declaration form

    consent to check and release National Police Record form

    salary packaging information from provider Maxxia

    Working as One Strategy 2015 brochure

    Australian Red Cross Code of Conduct

    Copies of salary packaging, EO and WHS policies

    Fair Work Information Statement

    IT new starter information and computer user policy

    Aurion Self Service Information (Aurion is a Human Resource Information System).

    National Induction Handbook

    You will receive a copy of the Induction Manual which should be read in conjunction with information available on the Red Cross intranet, wiki and website.

    Induction Checklist

    A checklist is provided which helps you to easily check that you have received all the information you need.

    National Induction Workshop

    You will attend an induction workshop where you can meet other Red Cross inductees, ask questions and further your knowledge of the Red Cross Red Crescent Movement.

    Induction Survey

    After you have been with Red Cross for three months, you may opt to complete the Induction Survey. You can provide feedback on the adequacy and efficiency of Red Cross recruitment and induction processes. Your feedback helps us to ensure that we meet the needs of new starters.

    Local Induction

    Your work location may have additional locally specific induction activities.

    Your manager or team leader or local HR team member will help you with any questions you have about your individual induction to Red Cross.

  • 18Part 1 - Australian Red Cross August 2012inductionHANDBOOK

    Australian Red Cross

    100 Years 1914 - 2014

    Australian Red Cross serves communities at home and abroad. Our services support the most vulnerable groups in the Australian community.

    Australian Red Cross development

    and emergency programs bring long term benefit and alleviate

    suffering. Together our strong volunteer force, committed members, staff and leaders, strive to provide quality services through relevant humanitarian activities.