IndranilGhosh_Resume_Jan2016

Resume Address: 5th Ashworth RoadIndranil Ghosh Gorifa, 24 Parganas(North),

Phone: 9831638027 Mobile: 9831638027Mailto: [email protected] West Bengal – 743166.

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Profile Currently working as a Solution Architect in TCS’ Center of Excellence having extensive exposure in Oracle fusion

middleware products - Oracle WebCenter Portal, Oracle WebCenter Content, Oracle WebCenter Sites, Oracle ADF Oracle SOA & BPM and MAF.

More than 14 years of experience in custom software development using Portals (Oracle WebCenter, IBM WebSphere, and Liferay) and Java-J2EE encompassing a wide range of skill set in a CMM level 5 & Six Sigma compliant organization.

Extensive experience with analysis, design, development, customizations and implementation of software applications in J2EE & Portal Technology of different vendors like Oracle, IBM, BEA & Liferay.

Proficient in analyzing and translating business requirements to technical requirements and design. Good knowledge in Object Oriented Programming and development. Experience in leading and managing teams. Worked in multiple roles – Solution Architect, Application Architect, Project

Lead, Technical Lead, and Developer. Also Handled additional responsibilities in Configuration management, planning. Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Completed a few certifications: Oracle WebCenter Implementation Specialist for Oracle WebCenter 11g. Oracle WebCenter Implementation Specialist for Oracle WebCenter Content 11g. Oracle Document Cloud Service Specialist Oracle SOA Suite 11g Certified Implementation Specialist Sun Certified Java Programmer (SCJP). Sun Certified Web Component Developer (SCWCD).

Experience DetailsTCS Experience Ongoing – 4 years till date

Prev. Experience Experience in companies like IBM India, Cognizant Technology Solutions & Tata InfoTech Ltd

Total Experience 14 Years

Current Role Description Solution Architect: Currently working in TCS’ Oracle Center Of Excellence (COE)[ a part of Enterprise Solutions (EntSol) of TCS] as a Solution Architect in Oracle Fusion Middleware stack. In Oracle COE, we constantly work on various products from Oracle Fusion Middleware stack like Oracle WebCenter Portal, Oracle WebCenter Sites, Oracle Endeca, Oracle SOA, Oracle BPM and Oracle MAF. We also support various projects and new opportunities in these areas by getting involved in architecting and designing applications across different channels.We need to work closely with the presales team to provide estimations and solutions for the new proposals as well as prepare in-house applications/solutions to demonstrate our capability to new & existing customers. We are also involved in producing technical assets for our company like whitepapers and other technical documents for the purpose of knowledge sharing among different teams at an Enterprise level.

Contributions/Achievements

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There are a few notable achievements and significant contributions from me during my various engagements in different roles till date:

Provided Solution Architecture and Pricing for a RFP for Large Utility Organization in Australia that involved WebCenter Sites deployment on Amazon Cloud. The solution involved optimizing DevOps with a single codebase for Web and Mobile Applications (WebCenter Sites + MAF). This helped in a major win for TCS in WebCenter Sites for Australia.

Provided Digital Solution to a large customer dealing in Gemological Industry in United States. Helped in redesigning their site to engage effectively with external customers as well as providing necessary collaboration among internal employees.

One more recent contribution consisted of providing Oracle Imaging Solution on ERP for an Airlines company in Australia. It was all about implementing Oracle WebCenter Content as Enterprise Content management solution along with WebCenter Capture for automating their PO invoices and supplier receipts.

Worked as a Senior Solution Architect/Technical Project Manager in a large opportunity for a South African bank helping them to come with their digital strategy in Driva implementation with Oracle WebCenter and Oracle SOA Suite.

Played a significant role as a Solution Architect in proposing a winning solution with WebCenter and SOA for a Marine company in Asia pacific.

Worked as a Solution Architect for a Canadian government opportunity (WSIB) helping in preparing & proposing the solution architecture for WSIB adaptive portal with WebCenter portal 11g and WebCenter Content 11g. A major win for TCS in WebCenter area in Canada region.

Enabled TCS to win a major bid in the Americas for a large company engaged in network data storage and management solutions across the globe. Proposed a WebCenter Portal solution for their customer support center portal.

Architected the development of Remote Site Monitoring for Clinical Trials solution for life science domain from COE involving different stake holders across the organization and partners.

Worked as a Solution Architect for the Celgene opportunity by helping in preparing & proposing the solution architecture for REMS Harmonization Pharmacy portal resulting in an important win for TCS in major market.

Designed the POC development for the Bank of America account which enabled TCS to be selected as a Strategic partner for webcenter implementations. Also worked on the design for implementing WebCenter Portal for Bank of America with the TCS development team.

Helped to solve the performance issues in the Dubai Municipality project by analyzing and suggesting ideas like - Lazy loading of the tabs (initially loading only first tab - Announcement in the Employee Home Page, Improved Database Connection Management & Moving static content/images from UCM to application server folders thus reducing unnecessary calls to UCM).

Designed the Comment Attachment section in the Service Request application of JP Morgan Chase after there was a problem in the existing design. Originally Comment Attachment was a separate Web application deployed in the WAS server and it was invoked from portlet through the iFrame tag. Due to IP Filtering issue all the browser calls to the WAS (WebSphere Application Server) was blocked and thus the Comment Attachment application needed to be addressed. I used the same form that was used to collect other data from the user to submit the attachment data --- dynamically changing the encoding type of the form. Then from the utility class I used the HTTP URL Connection to call a resource (servlet) in the WAS --- thus the call was from the portal server instead of the browser . Then the request was captured in the application in the WAS and from there on it was saved in the appropriate DB.Note: The call had to go through WAS because all the Data Sources are created in WAS and we cannot have any data source in the WAS of the Portal Server as per the client mandate.

Architected the DSSUI (Decision Support System – User Interface) portal application in a way to integrate with Cognos

server such that requests from the portal UI would fetch the runtime charts from Cognos and show them in the portal.

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Not only designed the portal but provided the approach for integration with Cognos.

ResponsibilitiesFollowing were the responsibilities undertaken during different roles

Managing the entire technical delivery and implementation Understand the business needs and requirements of the customer through technical expertise. Participate in the Architecture decisions based on the Prototype development for the technologies chosen. Create the System Requirements from the Business requirements. Develop the Macro Design Document of the Application to be built. Develop the Low Level Design Document for the development team to work with based on the System Requirements

and Macro Design Document. Coordinating with the Test teams for different types of testing as mandated by Client. Client interfacing over phone and work with the new requirement. Training and mentoring. Sharing best practices to other projects in the account and outside the account Meetings with Business to discuss priorities, general feedback, project issues, priority setting, consulting new practices

and drive process improvement Training and Subject Matter Expert (SME’s) session. Sharing best practices to other projects in the account and

outside the account Facilitate a technological communication channel between multiple clients and support teams Review and create billing points for internal tracking Communicate the business requirements to various teams including IT client, Onsite, Offshore Negotiation on the service level agreements with the customers for a particular Report Client walkthrough and acceptance Meetings with Business to discuss priorities, issues and feedbacks. Also guide clients on Technical subject matter

like technology choice and help with the product selection. Monitor the day to day work status and effort tracking Status Reporting to Business and Management Interview, induct new talents for the project

Project Experience Summary

Project, Role City West Water - MyAccount , Senior Solution Architect

Client City West Water, Australia

Period 6th July 2015 till date (Onsite – Melbourne, Offshore - Kolkata)

Description As part of the Fairer Water Bills initiative City West Water (CWW) has proposed a number of efficiency measures and enhancements. To achieve these goals CWW needs to enhance the use and adoption of technology and position self-service digital channels to connect more effectively with customers.City West Water’s intention is to use Amazon Web Services (AWS) to Host the majority of the CWW My Account Solution, this includes all of the Oracle WebCenter Sites Software, Databases and other associated components. CWW My Account Microsite, Mobile Apps and Tablet Apps is being developed in OWS, benefiting from a single development effort and the powers and features of OWS to scale and render for multiple devices and platforms. iOS and Android Device Application wrappers used to allow for the device specific features :

Notifications Device Camera

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Geo-location

The microsite solution is being implemented using WebCenter Sites 11.1.1.8 and Oracle SOA Suite 11g on Amazon Cloud whereas the hybrid mobile solution would be implemented using Oracle MAF.

Working as an Senior Solution Architect for the project managing a team of 10 members with notable contribution in: Reviewing & Suggesting User Requirements and providing high level design document working at Client Site - Melbourne.My job functions included :

Managing the entire technical delivery and implementation Reviewing and Analyzing User Requirements Managing and Leading a team of 10 members from different locations – Kolkata & Melbourne Establish and enforce technical standards, best practices, procedures and framework in software

development life cycle Designing the MyAccount Microsite application in WebCenter Sites along with Rest services to connect to

application’s database and various SOA tasks using BPEL/Mediator/BAM. Establish and enforce code review and adherence to coding standards Maintain an effective code version control system, supervise and manage the resolution of version or

environment conflicts Ensure codes are implemented that meet performance and load test criteria As a Technical Architect to address, resolve, all technical issues encountered during project implementation Interface between project team and principal product vendors for technical support issue and resolution

Project, Role Driva Portal , Senior Solution Architect/ Technical Project Manager

Client WesBank, South Africa

Period 6th Jan 2014 to 15th Oct 2014 (onsite – Johannesburg, Offshore - Kolkata)

Description Driva website of WesBank is a new, innovative product design to drive customer engagement, loyalty and provide us with a reason to communicate with our customers to upsell and cross sell. The Website must be integrated to the WesBank CORE system as well as the Campaign Management System. The Driva solution will be available to the various FCO’s ad JV’s. This therefore requires that the relevant brands are afforded branding and ownership opportunity for whenever the customer journey originates from the respective FCO and JV site.It is foreseen at this stage that each FCO will have their own unique CSS style sheet and each JV will have their respective branded web artifacts.Driva solution will need to use the SITE ID of the originating website to determine which CC Style sheet to use as well as what Branding artifacts to use.

• Helps in Customer Engagement and loyalty across multiple channels • Accelerates the communications to various different customer groups• Enables access of key Documents anytime and anywhere by authorized persons• Provides notifications about break-even point to the customers so that they can take necessary decisions

about their loans. • Enables central governance of all documents uploaded by various user groups.• Ensures retention of Documents in line with compliance regulations • Provides ability for MyAmort Alert, MyDriving Style, Safety Guidelines and Rewards Redemption.

This solution is implemented using WebCenter Portal 11g , Oracle SOA Suite 11g and Webcenter Content 11g.

Worked as an Senior Architect cum Technical Project Manager for the project managing a team of 20 members with notable contribution in: Reviewing & Suggesting User Requirements, Designing the different modules of the applications in Portal and Framework development .My job functions included :

Managing the entire technical delivery and implementation Reviewing and Analyzing User Requirements Managing and Leading a team of 20 members from different locations Establish and enforce technical standards, best practices, procedures and framework in software

development life cycle Designing different modules of Portal, Content management and different SOA tasks using

BPEL/Mediator/BAM.

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Establish and enforce code review and adherence to coding standards Maintain an effective code version control system, supervise and manage the resolution of version or

environment conflicts Ensure codes are implemented that meet performance and load test criteria Ensure codes are implemented that meet vulnerability assessment criteria As a technical lead to address, resolve, all technical issues encountered during project implementation Interface between project team and principal product vendors for technical support issue and resolution Resource management - effective task assignment and tracking Technical team performance evaluation

Project, Role BOA Customer Portal – Advisory Architect

Customer Bank Of America - Charlotte, North Carolina

Period 21 Aug 2013 to 15th Dec 2013 (Offshore, Kolkata)

Description This is an American multinational banking and financial services corporation headquartered in Charlotte, North Carolina. It is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Major challenges include

• Dependency on call center/Bank for managing accounts• Manual effort for account Maintenance• Lack of streamlining of client entitlement s

BOA portal -- the leading-edge customer self service Portal is being built with WebCenter Portal 11g, Oracle ADF, EJB and JAX-WS web services offering robust online self-service capabilities in commercial banking while transforming the client’s experience and Streamlining the Client Entitlement process using Roles, and eliminate wet signatures and paper wherever possible.

Worked as an advisory architect for the project with notable contribution in following areas: • Analyze and Review User Requirements• Design Guidelines Document Creation.• Designing the different modules of the applications in Portal• Participate in Design reviews and setting up of a custom framework for development.• Help bank to fulfill client self service in order to reduce manual handoffs and streamline

fulfillment and servicing requests received by the bank• Integration Design through specialized group • Offshore / Onsite model - Monitoring integrated interfaces on 24*7 basis

Project, Role WSIB Portal – Solution Architect

Customer WSIB – Canadian Government

Period Jan 2013 to Aug 2013 (Offshore, Kolkata)

Description The customer is Government agency (branch of Ministry of Labour) which functions as wokers’ compensation insurer. For employers, it provides no-fault collective liability insurance and access to industry-specific health and safety information. For workers, it provides loss of earnings benefits and health care coverage Some of the business challenges faced are :

• Current technology platform that supports the WSIB website, eServices portal and intranet is outdated and no longer meets business transformation needs.

• Current website design and fragmented systems doesn’t allow effective online environment. • Facilitate users to perform a task, such as accessing an eService, or finding information in a more

efficient manner TCS Delivery team contributed in the following way :

• Design and Develop a brand New Website with new Look & Feel• Design and Develop eService Portal framework to be consumed by the ACES Portal• Implemented Directory of Records within the WSIB site (ported from the ministry site)• Enable Multi Device support (i.e. Mobile, tablet)

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• Web 2.0 Ready (Forum, Social Networking & Wiki)• AODA Accessibility compliant• Consolidated website and eService portal to strategic Oracle Portal

WSIB portal -- the leading-edge customer self service Portal is being built with WebCenter Portal 11g, Oracle ADF, SOA Web Services.I worked as a Solution Architect for the project with notable contribution in:

• Analyze and Review User Requirements• Design Guidelines Document Creation.• Designing the different modules of the applications in Portal• Participate in Design reviews and setting up of a custom framework for development.

Project, Role Oracle COE – Solution Architect

Customer BT Fleet

Period January 2013 (Offshore, Kolkata)

Description Migration of the BT Fleet portal from Plumtree Portal 6.0 on WebLogic 8.1 to WebCenter 11g.Worked as a solution architect for proposing the roadmap of migration along with the pros & cons of the different approaches that could be taken . Also participated in the design reviews and discussions to provide a long term strategy for BT Fleet with WebCenter.

Project, Role Remote Site Monitoring for Clinical Trials Solution : Solution Architect

In House Solution Remote Site Monitoring for Clinical Trials

Period Aug 2012 to Dec 2012 (Offshore, Kolkata)

Description Remote monitoring is the process of carrying out trial monitoring tasks from a central location, without visiting the trial site, through the use of appropriate communication and information storage technology. Some of the key benefits of the solution are :

• Reduces cost of travel to Clinical trial site and duration of stay at the site• Accelerates the review and subsequent action processes• Enables access of key Documents anytime and anywhere by authorized persons• Enables access to documents by Sponsors, at any time. Reduces the dependency on CRAs report

publication. • Enables faster identification of problems and risks • Provides safe and secure storage of clinical trial documents, recorded telephone conversations between

CRAs and investigators • Enables central governance of all documents by the Sponsor • Ensures retention of Documents in line with compliance regulations • Provides ability for selected documents to reviewed in advance (via workflow) before being made available

to reviewer (CRA), CRO and Sponsor

This solution is implemented using WebCenter Portal 11g and Webcenter Content 11g.

Worked as a solution architect for the project with notable contribution in: Managing the entire technical delivery and implementation Reviewing and Analyzing Requirements from different stakeholders like COE Lead, TCS HealthCare Vertical

Spoc, SME and Partner Client Management Manager. Designing the different modules of the applications in Portal and Framework development. Establish and enforce technical standards, best practices, procedures and framework in software

development life cycle Leading a team of 4 technical consultants.

Project, Role DM Portal – Technical Architect

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Customer Dubai Municipality

Period 01 Jun 2012 to 01 Aug 2012 (Offshore, Kolkata)

Description Dubai Municipality (DM) is implementing a CRM application that will create and maintain a consistent and complete of the municipality’s customers. This will enable complete automation of DM’s business processes (create and maintain customer data, create appropriate customer segments, activity planning etc). The portal would have modern look and feel that will reflect the identity and vision of Dubai Municipality

DM Portal is implemented using Oracle WebCenter Portal, WebCenter Content, Oracle SOA Suite 11g and Siebel CRM.

Worked as a Technical Architect for the project with notable contribution in: Designing the different modules of the applications in Portal and Framework development. Establish and enforce technical standards, best practices, procedures and framework in software

development life cycle Participated in re-designing the portal and using Oracle SOA to integrate new business process with notable

contribution in improving the performance of the application. Design integration solution between Siebel CRM and Oracle E-Business Suite Systems with the Customer

Portal using BPEL, OSB Proxy and Business Services to transfer various types of data.

Project, Role Service Request Money Transfer Workflow – Technical Manager/Application Architect

Customer JP Morgan Chase

Period 01 Jan 2011 to 01 Jan 2012 (Offshore, Kolkata)

Description PB Asia support team has expanded in line with the business expansion which necessitated building of scalable processes with better process control especially when involving multiple teams in cross locations. Service Request Application is a part of Workstation suite of applications that helps JPMC with better process control. Apart from Service Request there are applications like inbox where the created tickets are displayed through inter-portlet communication.Broadly there are 3 types of WorkFlow in Phase 1

Outgoing Money Transfer External Inter-Account of the same Client.

Incoming Money TransferOutgoing Money Transfer is an important flow with the following Stages :

I. Initiate Service RequestII. Transaction Approver Stage

III. ACT Approver StageIV. ECU Approval StageV. MO Process Request Stage

VI. MO Approval StageThe Solution is implemented using WebSphere Application Server 6.0.2, WebSphere Portal Server 6.0.x, Rest Service Implementation using JAX-RS, Web Services using JAX-WS and Oracle Database.

I worked in this project as a Technical Manager/ Application Architect and have following responsibilities: Managing the entire technical delivery and implementation Analyze the Business Requirement gathered by the Business Analyst. Participate in the Architecture decisions based on the Prototype development for the technologies chosen. Create the System Requirements from the Business requirements. Develop the Macro Design Document of the Money Transfer Application. Develop the Low Level Design Document for the development team to work with based on the System

Requirements and Macro Design Document. Leading and Managing a team of more than 15 associates across different geography US, India – Kolkata

Chennai & Pune. Work together with the US counter-part and ensure that delivery deadline for the project is met within time

and schedule. Perform the design changes required for the module.

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Client interfacing over phone and work with the new requirement. Collecting the metrics data mandated by the Client.

Project, Role Decision Support System (DSS) – PRISM, Application Architect/Project Lead

Customer IBM US

Period April 2009 to 10 Dec 2010 (Offshore, Kolkata)

Description PriSM is all about Proactive Service Management.It is a world-wide program supporting ITD Service Management, Quality and Metrics.It is a platform for service quality monitoring & management through real-time, cross-competency, views of service/customer quality metrics and associated details.Users of Prism constitutes Service management - DPE's, PE's, Sr. competency management, industry executives, LEAN teams and IBM Management with responsibility for service quality across geographies.DSS is a project where all prism functions will be migrated to IBM Websphere Portal environment to have a single interface for multiple functionsThe overview of the project is to create a single graphical user interface (GUI) framework for all PRISM business functions with a single feature/scope/navigation capability using Websphere Portal Server as the integration framework. In addition to this integration framework the following PRISM business functions (Insight, Service Level Viewer(?), IPC Manager) will be enhanced to integrate with Cognos, such that Cognos becomes the presentation layer for reports and metrics, including process behavior charts.

The Solution is implemented using WebSphere Application Server 6.0.2, WebSphere Portal Server 6.0.x, Web Services using JAX-WS,IBM Cognos for Reporting and IBM DB2.

I worked in this project as a Project Lead/ Application Architect and have following responsibilities: Analyze the Business Requirement gathered by the Business Analyst. Participate in the Architecture decisions based on the Prototype development for the technologies chosen. Create the System Requirements from the Business requirements. Develop the Macro Design Document of the DSS Application. Develop the Low Level Design Document for the development team to work with based on the System

Requirements and Macro Design Document. Leading and Managing a team of more than 20 associates across different geography – US, India,

Pakistan and UK. Perform the design changes required for the module. Client interfacing over phone and work with the new requirement. Collecting the metrics data mandated by the Client.

Project, Role Service Delivery Management, Project Lead

Customer IBM US

Period Feb 2008 to 22 Apr 2009 (Offshore, Kolkata)

Description The primary objective of this project is to develop a strategic Service Delivery Management (SDM) solution which can help realize the Global Service Delivery vision. Due to the complex and broad nature of the solution, the project will be broken into smaller sub-projects each consisting of deliverables that can be piloted and show value on its own. The objective of the current sub-project is to build upon the 2005 SDM roadmap and produce a pilot-ready solution that can be demonstrate how the solution can be used for Service Requests to

Baseline the service delivery processes and make them executable Help streamline the service delivery processes through identification of bottleneck areas

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Automate orchestration of the service delivery process Enable multi-site delivery Make the delivery processes reusable

The Solution is implemented using MAXIMO 6.2, MAXIMO 6.2(SP) ,MAXIMO 7.1 , WebSphere Application Server 6.x and IBM DB2.Worked in this project as a Project Lead/Consultant an performed the following responsibilities :

Perform the design changes required for the module. Develop the Low Level Design Document for the development team to work with based on the System

Requirements and Macro Design Document. Managing and Leading a team of 15 members who were not co-located. Assign the task to the team member. Client interfacing over phone and work with the new requirement. Effort planning for the individual task in RPM. Collecting and submitting the metrics data mandated by the Client as well as IBM India Quality Team. Development and Configuration of Workflows, Escalations, Screen changes related with ticket and work

order applications. Loading Security profiles and start centers using MDL (Maximo Data Loader). Unit Testing and Defect fixing for SR, Incident, Problem, Change and Work Order applications. Migration of one application from dedicated version to another to shared version includes writing of

migration scripts for different applications of Maximo and different functionalities, Importing and Exporting of StartCenters , Workflows, Communication Templates , Actions and Roles using MEA (Maximo Enterprise Adapter) .

Project, Role Common Component Technology - CCT, Technical Lead

Customer IBM US

Period Oct 2007 to 31 Jan 2008 (onsite/Offshore, Austin/Kolkata)

Description Common Component Technology is a framework to access data from database. To access data from database all application within eESM Application suite need to follow some rules to support the organization security. CCT was developed to implement those in a single module, so that it can be reused among the other application. The application, using CCT, is not required to bother about the eESM Application Security rules as well as the source of data source. CCT exchanges the data in pre-defined XML format, so for application the data source is also defined. A single instance of CCT is capable to support request for multiple Application as well as for multiple data source location [It is capable to collect data from multiple data source]. It is also capable to communicate with application in Synchronous [Using EJB] and Asynchronous [Using JMS] mode.The component use Eclipse Modeling Framework to process XML based request & response.

CCT is EJB based application, developed using J2EE 1.3 & J2EE 1.4 specification. It used Session Façade, Business

Delegate, Service locator and Data Access Object design pattern. It also uses SIB instead of MQSeries for JMS

communication for J2EE 1.4 environment. The component support user transaction and J2EE Security to access

resources.

The solution is implemented using EJB2.1 on WebSphere Application Server and IBM DB2.I worked in this project as Team lead and carried out the following responsibility

Perform the design changes required for the module. Pilot runs the new technology need to be adapted within the application. Develop the Low Level Design Document for the development team to work with based on the System

Requirements and Macro Design Document. Leading a team of team of more than 15 members who were not co-located. Assign the task to the team member. Client interfacing over phone and work with the new requirement. Effort planning for the individual task in Rational Portfolio Management (IBM RPM).

Project, Role CCT Ticketing Web Services Project, Senior Developer

Customer IBM US

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Period March 2007 to 30 Sep 2007 (onsite/Offshore, Austin/Kolkata)

Description The CCT Web Service component is deployed within a WebSphere Application Server ND. This component is part of the over all Common Component Technology and enables web services. The CCT Web Service component exposes a number of web services over Service Bus that can be used to interact with eESM 4.4.x and 6.3.x databases through CCT backend. The webservice methods that are exposed includes create() , list() etc which are used to create a problem ticket in eESM database and viewing of tickets respectively.

I worked in this project as a Senior Developer and performed the following duties : Perform the design changes required for the module. Pilot runs the new technology need to be adapted within the application. Create the Low Level Design documents for the requirements. Client interfacing over phone and work with the new requirement. Effort planning for the individual task in RPM. Prepared the Requirement Traceability and Verification Matrix.

Project, Role ManageNow Problem, Senior Developer

Customer IBM US

Period May 2006 to 30 Sep 2006 (Offshore, Kolkata)

Description Manage Now is a Web product that is part of the e-business Enterprise System Management solution. The e-ESM solution is designed to help companies manage complex relationships among user problems, network events, corporate assets, and changes to the Information Technology (IT) infrastructure. It helps IT departments to manage each of these pieces and to offer the best possible service to their staff and customers.Manage Now is a suite of integrated Web tools that includes Problem Management, Change Management, and Asset Management applications. My assignment for this project included the following roles and responsibility:

Handling multiple roles and responsibilities; Senior Developer, Configuration Management, Code reviewer, Interfacing Client for changes.

Present and defined product designs to clients. Coordinate and communicate tasks with other developers. Ensure that development is performed as per design. Work with QA to create unit test scripts and scenarios for enhancements and customizations to the

core product Communicate activities/progress to project managers, business development, business analysts and

clients. Develop implementation and test plans, build software acceptance criteria

Project, Role ManageNow Change, Developer

Customer IBM US

Period Sep 2005 to 30 May 2006 (Offshore, Kolkata)

Description ManageNow is a Web product and part of the e-business Enterprise System Management (e-ESM) solution. ManageNow is a suite of integrated Web tools that consists of problem management, change management, and asset management applications. ManageNow enables level 2 and 3 support personnel and other account management teams to perform help desk tasks and to manage and implement changes in a business environment. ManageNow works in conjunction with the Tivoli Service Desk (TSD) client. The applications share a DB2 database. Authorized users access ManageNow remotely from any computer with a supported Web browser; no additional client software is required.I worked in this project as a developer and had the following responsibilities:

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Providing L2 & L3 support for eESM application suite, which include following activities.• Analyzing the Problem Tickets raised through ManageNow tool.• Modification & Maintenance of source code in CMVC.• Deployment and build verification. • Defect tracking and version controlling using CMVC.

Technical Skills

Software Oracle ADF, Java. J2EE based Web technologies using EJB, JMS, Struts, AJAX, Hibernate, JSF, Portals, DB2 7.x/ 8.x/9.x, Oracle 8i/9i/10g/11g. Web Services (JAX-WS) , Rest Service (JAX-RS)

Tools Oracle JDeveloper , Rational Software Architect, Rational Application Developer (RAD), Oracle WebCenter Portal 11g ,

Oracle Webcenter Content 11g, Oracle WebCenter Sites, Oracle WebLogic Server, Oracle WebLogic Portal Server

10.3.x ,WebSphere Application Server 7.0.x, WebSphere Portal Server 6.1.x

Education Summary

Qualification Category SubjectMasters Of Computer Management Pune University Information Technology

Bachelors in Science Calcutta University Physics

Class – XII Don Bosco ISC Board

Class – X Don Bosco ICSE Board

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